According to industry experts, airlines are victims of a fraudulent payment transaction every three minutes*.

Fraud is a serious problem that airlines need to address. The cost of setting fraud rules that are too constraining can be high, resulting in fewer sales. On the other hand, reducing fraud checks and controls can increase costs due to chargebacks. The challenge is to find a balance between the two.

Amadeus, in partnership with world-class fraud management companies, addresses fraud in a comprehensive way to help you find the right approach.

Real-time fraud screeningAmadeus Fraud Management for Airlines screens transactions in real time, before authorisation and ticket issuance.

This is an essential step in fighting fraudsters, who are constantly finding new ways to exploit airlines’ security flaws.

Integrated in booking and ticketing flowsFraud Management for Airlines integrates seamlessy in your booking flow and can be used in combination with 3DSecure authentication. This feature, provided through Amadeus Payment Platform (APP), gives your airline full control of the fraud screening process so you can take timely measures.

When a suspicious transaction is detected, the ticket can be voided automatically or manually. You can even take action at check-in time, reducing operational costs and processes and ultimately saving money.

Multi-channel securityFraud Management for Airlines provides a comprehensive approach to monitoring all sales channels: e-commerce, mobile, call centres and airport check-in desks.

Best in class partnersAmadeus integrates best-in-class fraud management companies to provide the knowledge and experience to fine-tune fraud rules and achieve the right travel-payment risk balance.

Customise using flexible fraud rulesCustomise Fraud Management for Airlines in line with your specific business strategy. Define unlimited, independent rules for scenarios such as multiple sales channels, diverse markets, special customer types and other strategic segmentations that you require.

PNR integrationAmadeus Payment Platform provides you with unrivalled travel data that fraud partners use to make the best decision possible. The fraud check result is stored in the traveller’s passenger name record (PNR).

Managing airline fraud is a question of balance. Find the right approach to

reduce fraud without losing business with Amadeus Fraud Management

for Airlines

Amadeus Fraud Management for AirlinesFraud prevention customised for the travel industry

Security Checks Acceptance Sales and Bank ReconciliationClearing and Settlement

End to end payment portfolio tailored to the travel industry

* VISA Merchant Fraud Forum 2014

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Key features and benefits of Amadeus Fraud Management for AirlinesIncrease sales and enhance customer experience_ Increase sales by accepting more valid transactions thanks

to advanced automated fraud screening

_ Reduce false positive results for less impact on customer experience

Check payment transactions in real-time_ Faster fraud detection before ticket issuance

Customised for the travel industry_ Unrivaled travel and payment data

_ Travel focused fraud management strategies with enhanced modeling techniques

_ Customised traveller behaviour profiling rules to avoid customer service impacts

_ Fraud checks are enriched by travel-payment data and fraud detection technologies such as frequent flyer travel history, white-black lists, IP morph checks and device fingerprint among others

Protect your online expansion strategy with worldwide fraud protection expertise_ Available for all channels: on-line, mobile, face to face and

call centres

Integration with Amadeus Payment Platform_ Fully integrated in the booking and ticketing flow

_ Possibility of combining with 3D-Secure authentication

_ Fraud results are incorporated in the passenger name record (PNR) and attached to the corresponding payment information for tracking purposes

Complete management and reporting tools_ Define multiple business rules depending on your airline’s

strategy, with full flexibility to include, modify or delete any rule

_ Airlines have access to all statistics & transaction details through Amadeus Fraud Management for Airlines partner companies’ interfaces

About Amadeus Travel Payments We provide complete, fully customised payment solutions to the travel world.

Find out more Contact an Amadeus Travel Payments representative at: travel.payments@amadeus.com

amadeus.com

Fighting fraud is a matter of balance

Increased card payment acceptance

Improved customer experience

Enhanced automation and flexibility