amadeus.com

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_ Facilitate trip organisation and increase control over related spending with:

● Policy compliant ticket changes: Amadeus Ticket Changer ● Facilitated hotel reservation payment: Hotel billback

_ Special focus on regional enhancements:

● GoAir content integration in APAC

● Despegar in LATAM

_ Travel smarter on the move: Multi-level approvals and SNCF now available in AeTM

Mobile _

Amadeus e-Travel Management

Travel smarter. Spend less.

Release Spotlight Summer 2014 (17.2)

Release to Market

Last update: 12/09/2014

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With Amadeus’ online multisource self-booking tool, control your global travel spend smartly and effortlessly, fulfil your business objectives and satisfy travellers with the best choices.

With this Summer 2014 (17.2) release, Amadeus e-Travel Management (AeTM) gives you more to facilitate

overall trip organisation while increasing your control over spending and this is how:

Policy compliant ticket changes - Amadeus Ticket Changer (ATC)

Amadeus Ticket Changer automates the calculations necessary to reissue or revalidate a ticket. This

Amadeus solution stores the results in the correct ticketing format ready for the travel documents issuance. The automated process in AeTM enables the servicing of corporate travellers’ change requests in a matter of seconds. The modification includes change of date/time as well as origin/destination. The reissuance and revalidation of the issued tickets is a fully automated process in AeTM, including repricing (with penalties/residual value). The

fulfilment, as in normal booking flow, is done seamlessly by the travel agent. Travellers and travel arrangers are already able1 to change a ticketed booking online in AeTM. With this enhancement, an additional subset of expanded parameters is now supported:

• NPE – Fares with No Penalties • NAP – Fares with No Advanced Purchase restriction

• RF – Refundable Fares • NR – Fares with No Restriction

Figure 1 – Change functionality display

(Screenshot for illustration purposes only)

1 Since release 17.1

Release to Market

Last update: 12/09/2014

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Figure 2 – Fares calculation display

(Screenshot for illustration purposes only)

Benefits: > Corporations have better control of their corporate travel programme as well as on related travel costs. This is because the same restrictions apply now both to the booking and the modification flows. > Travellers, travel arrangers now have the possibility of easily modifying their flights online, while being sure to receive air fare results compliant with the corporate policy. Accessing their online bookings, checking availability for other itineraries, and consulting penalty fees was already possible since release 17.1.

Facilitate hotel reservation payments with Hotel billback2

Thanks to a billback system, the corporation or travel agency can directly pay the hotel, when it is an Amadeus

hotel, without involving the corporate traveller. For this purpose, Amadeus relies on Conferma, the new standard in payments technology.

With AeTM Billback, a traveller can make bookings all over the world, and have the bookings charged directly to the corporation’s virtual credit card (VCC). This revolutionises the settlement and reconciliation of corporate

payments. How it works?

- At booking time, a VCC is generated by Conferma and included in the booking request to the hotel provider.

- At confirmation time, a fax is sent to the hotel advising which expenses can be charged to the card and providing details about where the invoice should be sent. This ensures that all parties (travel

2 Available since release 17.1-S.P 1 (August 2014) for Amadeus hotel content in some markets

Release to Market

Last update: 12/09/2014

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agent, corporation, corporate traveller, hotel chain and hotel property) have consistent and correct payment information.

Figure 3 – Billback in Finish trip page

(Screenshot for illustration purposes only)

Benefits:

> Corporations and travel management companies ensure tighter controls over travel spend while limiting

administrative costs. The need to reimburse travellers is reduced and this in turn eliminates expensive manual consolidation.

As purchase and payment data is merged with accurate spend management information, operational efficiencies are enhanced.

In parallel, the information is exported for an easy match of booking and billing data, facilitating integration

with back office data, ERP and accounting systems. Payments can be linked to a specific booking, which opens the possibility to attach them to projects and cost centres.

> TMCs better satisfy their customers by offering them an extended offer. The automated, paperless solution enhances their operational efficiency and reduces processing costs without any impact to the standard

workflow.

> Travellers no longer need to pay the hotel themselves, nor submit reimbursement requests, with a smoother and hassle-free travel experience.

Release to Market

Last update: 12/09/2014

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Special focus on regional enhancements

GoAir content integration in Asia Pacific:

Adding to SpiceJet and IndiGo, Amadeus e-Travel Management gives now access to a third Indian low-cost airline: GoAir. This integration completes AeTM’s content offer for the Indian market, as all carriers, both full content and low cost, are now available directly. This content is available for Amadeus e-Travel Management users with GoAir credentials, including login/passwords and corporate discount codes.

Customers of AeTM in Asia Pacific have been benefiting from a full suite of low cost carriers (Virgin Australia,

Jetstar and many more) through Travelfusion for years now. With GoAir, Amadeus e-Travel Management introduces its fourth directly connected airline, following on from Sounds Air (New Zealand market) Indigo and SpiceJet, already fully integrated since 2012. These act as key differentiators against other online tools in the region.

Figure 4: Shopping basket including GoAir, IndiGo and Spicejet (Screenshot for illustration purposes only)

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Figure 5: Trip Summary including GoAir, IndiGo and Spicejet (Screenshot for illustration purposes only)

Benefits: > Corporations and travel management companies in Asia Pacific can now provide their travellers with the most meaningful low cost carrier content, all from one single place. This also means accessing the true lowest and

highest fare information for their bookings. > TMCs better satisfy their customers, offering them greater content and choice, and adding a key differentiator to their offer. > Travellers save time when booking as they can search and book the best policy-compliant offer within the

same tool.

Release to Market

Last update: 12/09/2014

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More hotels in LATAM: Despegar content integration

Following HRS, hotel.de, GTA (Travelcube), AlbaTravel and BedsOnline new sources of hotel content are now available in AeTM allowing shopping for hotels from additional sources in a mixed display. This complements the GDS hotel content available with Amadeus e-Travel Management.

When the corporation already has a contract with the aggregator, mid-and back-office integration is easy.

Figure 6: Trip summary page (Screenshot for illustration purposes only)

Benefits: > Corporations access easily and efficiently the most relevant hotel content without the need to refer to the respective aggregator’s websites to find the same level of information.

> Travellers and travel arrangers require less time to finalise their booking. They are able to search, compare and book aggregator content with Amadeus e-Travel Management and to search for hotels in any country. > Travel agent's labour-intensive hotel servicing done across multiple channels is eliminated. Moreover they are now able to track the aggregators’ bookings and service PNRs as any other GDS segment.

Release to Market

Last update: 12/09/2014

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Travel smarter. On the move.

Multi-level approvals now available on Mobile3

It is now possible for approvers to process trips that are submitted to multi-level approvals, the same way they would on the web interface. They can:

View

Approve

Reject and cancel Reassign Approve and send to the next approver

The summary of the approval flow can be checked by the approver.

Figure 7 & 8 – Amadeus e-Travel Management Mobile

Multi-level approval (Screenshot for illustration purposes only)

Benefits: > Corporations provide their travellers with extended possibilities on the move. Based on the original set-up of the corporations’ Amadeus e-Travel Management site, this channel ensures policy compliancy together with increased efficiency and reduced implementation and maintenance time. > Traveller approvers can switch easily from their desktop to their mobile device to handle the bookings they

need to process. > Travellers get quicker responses through the approval flow.

3 Please check availability in your market

Release to Market

Last update: 12/09/2014

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More products available on Mobile: SNCF4 Integration of the SNCF booking flow is now complete in the AeTM mobile app, with the addition of methods of

delivery and payment.

Figure 9 & 10 – SNCF in Amadeus e-Travel Management Mobile

(Screenshot for illustration purposes only)

Benefits: > Corporations and Travel Management Companies provide their travellers with extended possibilities on the

move. Based on the original set-up of the corporations’ Amadeus e-Travel Management site, this channel ensures policy compliancy together with increased efficiency and reduced implementation and maintenance time. > Travellers can switch easily from their desktop to their mobile device to book their SNCF train on top of hotels, flights and webfares. They can also be sure to stay aligned with their company’s policies, profiles, fares,

methods of payment and methods of delivery.

Furthermore, they can also retrieve their trips (booked either on web and/or mobile) on their mobile device, with all the relevant itinerary details.

4 Please check availability in your market