Alyssa Megan Burns

Cell: 603-678-3286: lismeg2002@gmail.com

524 Sunapee St, Newport, NH 03773Career Overview

Highly enthusiastic customer service representative with 6 years client interface experience.

Core Strengths

• Creative problem solver • Listening skills • Excellent communication skills • Strong organizational skills • Fast learner • Courteous demeanor • Strong client relations • Excel and Word skills• Advanced computer/ troubleshooting skills • Loves organizing and crunching numbers.

Accomplishments

• Earned high marks for customer satisfaction. • Established strong customer-based relationships. • Works well under pressure. • Does well answering customer inquiries. • Often gets on a first name basis with regular customers to make the experience more personal.• Experienced with Excel and other Microsoft Office applications• Experienced with IVUE • Worked with job specific computer applications• Very experienced at keyboarding/ imputing data

Work Experience (from current to past)

Front Desk Manager/ Inside Sales RepresentativeNovember 20th, 2015 to August 1st, 2016Portland Glass: Home, Auto and Business—Brattleboro, VT

100 Canal St, Brattleboro, VT 05301802-257-4541

Responsibilities: I am in charge of payroll, scheduling appointments, creating detailed reports to send to corporate at the end of each week stating our sales and anticipated projects. I am in charge of troubleshooting any computer and scheduling problems as well as customer inquiries, answering phone calls, handling billing of insurance companies and helping customers file their claims if needed, attending to customer needs for glass installation and purchasing. Accomplishments: I was able to put my organizational skills to good use, as well as my drive to finish things fast, correctly, and efficiently. I was able to learn very fast once I started on the job and able to help Portland Glass stay open, as it had hired me as well as a new manager to undertake bringing this branch back to life. Skills Used: Organizational skills, communication, multi-tasking, scheduling, networking, worked with google docs, excel, word documents, and other programs special to Portland Glass.

Facilities Transition Associate/ Computer operatorMarch 25, 2015 to June 24, 2015VTel (Vermont Telephone Company) – Springfield, VT

354 River St, Springfield, VT 05156(802) 885-9000

Responsibilities: I work with multiple programs at once while maintaining accurate documentation of each and every fiber related incident from customers and technicians. I operated as the main cutover specialist for each of the daily scheduled “copper to fiber” transitions. The process of a “fiber cutover” is hard to explain in words but easier to show.Accomplishments: I was able to put my organizational skills to good use, as well as my drive to finish things fast, correctly, and efficiently. I was able to learn very fast once I started on the job and able to help the cutover team function very smoothly for the remainder of the project. Skills Used: Organizational skills, communication, multi-tasking, worked with google docs, excel, word documents, and other programs special to VTel.

Cashier/Deli BaristaSept 11, 2014 to March 25, 2015Allen Brothers Inc. -- Westminster, VT

6023 U.S. Rte. 5, Westminster, VT 05158(802) 722-3395

Responsibilities:Basic cashiering, close the deli on a regular basis, slice deli meet, keep deli up to code with sanitary laws of VT, make and serve food to customers, troubleshoot problems with pumps and registers, answer customer questions, help customers, handling deliveries and their invoices.Accomplishments:I learned how to work as a team like a well-run machine and have a clientele of customers who I am on a first name basis with. Skills Used: Cashiering, customer service experience, logging any and all data, control events or mishaps at the store for laterviewing by fellow employees, managers and the higher ups

Cashier/ClerkMar 6, 2014 to April 17th, 2014Circle K/ Irving Gas Station-- Westminster, VT

5190 Rte. 5, Westminster, VT 05158(802) 722-4262

Responsibilities:Basic cashiering, close the store on occasion, maintenance of the establishment and pumps, troubleshootproblems with pumps and registers, answer customer questions, help customers, handling deliveries and theirinvoices.Accomplishments:I learned more about rules and regulations, how to log entries about various things in the store to keepeverything on record to run the store more tightly and well-regulated.Skills Used:Cashiering, customer service experience, logging any and all data, events or mishaps at the store for laterviewing by fellow employees, managers and the higher ups, troubleshoot pumps and cashiers.

Cashier/ClerkFeb 18, 2013 to Sep 1, 2013McDonald's-- Keene, New Hampshire 

317 Winchester St, Keene, NH 03431(603) 352-9610

Responsibilities: Did my part in helping the team keep orders flowing, customers happy, have food hot and ready or sometimes cold and ready, general clean up.Skills Used: Basic customer service skills, cashiering, cleaning, taking orders, being fast and decisive.

Cashier/ ClerkJune 2012 to August 2012 (Summer Job)Penguin Market/ Irving Gas Station – Bellows Falls, VT

124 Rockingham St, Bellows Falls, VT 05101(802) 463-4516

Responsibilities:Answered customer questions, cleaned store and gas pumps, trouble shoot gas pump and register problems/malfunctions, make deposits into safe, open the store in the mornings, handle newspaper and item deliveries

and invoices.Accomplishments:I learned a great deal about responsibility and dependability. Which helped me learn about independence andteam work.Skills Used:Common sense, will to listen and learn, learned skills, past customer service experience, ask questions whenin doubt.

Cashier/ Produce Clerk/ Floral ClerkJuly 2010 to January 2012Shaws Osco – Walpole, NH

12 N. Meadows Plaza #441, Walpole, NH(603) 756-9023

Responsibilities:Help close the store on occasion, answer customer questions, cashiering, floral upkeep and design, stockingproduce and groceries in the store, create a fun and caring atmosphere wherever I went for fellow employeesand customers alike, created work-friendships with customers and came to know them by their first name.Accomplishments:I learned organization, team work, how to work fast paced, how to manage time wisely and how to createlasting, positive, impressions on the customers who came there to shop for themselves and their families.Skills Used:Customer service experience, horticulture and floriculture knowledge learned from classes in high school,cashiering experience

Cashier/ Desk ManagerApril 2009 to September 2010Joy Wah – Rockingham , VT

287 Rockingham St, Bellows Falls, VT 05101(802) 463-9761 (ask for Tim Hom)

Responsibilities:Doing side work necessary to keep the flow of take out orders regular, answering phone calls, taking ordersover the phone and in person, balancing orders and percents by hand, cashiering, hostess/greeter, answer

customer questions, hand out orders to the correct customers, distribute the tips, from payments, given tothe waiters.Accomplishments:Since this was my very first job, I learned how to cashier, do customer service, work fast, be dependable andreasonable on the job. I learned the very basics of everything.Skills Used:I used the skills I learned on this first job experience. No previous skills other than sense.

Educational Background

Fall Mountain Regional High School (2012 Graduate)134 FMRHS Rd. Langdon, NH 03602 United StatesSkills Used/Learned:Horticulture, Floriculture, Organization, HIPA, Filing, Microsoft Office, Working as a team, logging informationcorrectly, being fast and precise, multi-tasking

Keene State College (1 1/2 years)

Science & Education Double Major

229 Main St, Keene, New Hampshire 03435

Sojourns Community Health Clinic (Summer of 2013)

4923 Us Route 5, Westminster, Vermont 05158

(802) 722-4023

Did volunteer work at the clinic filing patient files and faxing in accordance with HIPA regulations.

References

Stephanie FrancoHome: 603-445-2049Cell: 603-372-7069~ known for 1 year

Nicholas Edwards 603-678-3360~ known 5 years

Danielle Phillips603-852-2040~known for 1 year

Brian Rich 603-762-5406Known 1 year

Meg Cyr603-835-6318(ask for through school receptionist)or email in off season: mcyr@sau60.org~Known 5 years