Alternaty - Common mistakes in hotel design

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    23-Aug-2014
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Alternaty is pleased to launch the first issue of a multi part series entitled “Common Mistakes in Hotel Planning and Operation”. The series aims to highlight the most common mistakes made by hotel developers and offers advice on how to avoid them. This first issue, Common Mistakes in Hotel Design, highlights the most common mistakes made during the design process that can have long lasting negative impacts on operations. See our blog at http://blog.alternaty.com/ to download our latest exclusive releases. Table of content: - Hotel room design - Bathroom design - Food and beverage - Lobby and public areas - Back of house - Spa, gym and swimming pool - Elevators and corridors - About Alternaty Stay tuned for the next issues!

Transcript of Alternaty - Common mistakes in hotel design

  • Common Mistakes in Hotel Planning and Operation A boutique real estate firm, we partner with hotel and resort developers to deliver alternative real estate products. August 2013 www.alternaty.com This issue: Hotel Design
  • Alternaty is pleased to introduce this new series of Common Mistakes in Hotel Planning and Operation. This first part in the series, Common Mistakes in Hotel Design, outlines the most common mistakes made during the design process that can have long lasting negative impacts on operations. 2 Finally, dont forget to regularly check on our blog and social media channels for the latest releases and updates. Sincerely,
  • Common Mistakes in Hotel Planning and Operation 3 Common Mistakes in Hotel Design Common Mistakes in Hotel Feasibility Study Common Mistakes in Hotel Valuation Common Mistakes in Hotel Guest Room Design Common Mistakes in Hotel Master Planning Common Mistakes in Hotel Pre-Opening Common Mistakes in Hotel Landscape Design Common Mistakes in Hotel Operator Selection Common Mistakes in Hotel Management Agreement Negotiation Common Mistakes in Hotel Sale and Marketing Common Mistakes in Hotel Digital Marketing Common Mistakes in Hotel Guest Relations
  • Common Mistakes in Hotel Planning and Operation 4 Room Design Bathroom Design Food and Beverage Lobby and Public Areas Back of the House Spa, Gym & Swimming Pool Elevators and Corridors Common Mistakes in Hotel Design Common Mistakes in Hotel Feasibility Study Common Mistakes in Hotel Valuation Common Mistakes in Hotel Guest Room Design Common Mistakes in Hotel Master Planning Common Mistakes in Hotel Pre-Opening Common Mistakes in Hotel Landscape Design Common Mistakes in Hotel Operator Selection Common Mistakes in Hotel Management Agreement Negotiation Common Mistakes in Hotel Sale and Marketing Common Mistakes in Hotel Digital Marketing Common Mistakes in Hotel Guest Relations
  • A boutique real estate firm, we partner with hotel and resort developers to deliver alternative real estate products. Common Mistakes in Hotel Design 5
  • OMG what should you have done? Restaurant & Bar Lobby Back of the House Elevators & Corridors Guest Room & Bathroom Lighting Design Errors in Guest Room Dcor Design Errors in Guest Room Spa & Gym Swimming Pool Lighting Building Safety & Security Electrical Outlets Design OMG what did you do wrong?
  • Room Design We cant expect architects to know the nuances of operating hotels. So why would we expect them to know where best to locate the light switch in order to maximise the guest experience?
  • Room Design | What went wrong? 8 To many types of rooms A common mistaken perception is that having many types of rooms increases the choice available for guests thereby widening the target market. The reality is that having many different types of rooms creates confusion, pricing issues and limits the ability to accommodate large groups. On the other hand it increases room cleaning costs as well as fit out and maintenance costs. Too many suites This is a problem because it can lead to the difficult situation where the owner is forced to choose between low occupancy or to decrease room rates. The same types of rooms have various sizes and configurations This leads to similar cost issues, but in this case the architect is blamed, instead of the owner. Insufficient luggage and storage space An easy way to receive complaints on trip advisor.
  • Room Design | What went wrong? 9 Karaoke machine cannot be used because there are insufficient electrical sockets in the VIP room Your VIPs will not feel like VIPs. The karaoke machine in the VIP room works but the walls are not sound proof You will need a well written guest complain form and a lot of copies. The TV and cabinet is too far from the bed Why didnt the interior designer take this into account? The switch for the lights are in the wrong place Clearly this was wrong planning from your designer.
  • Room Design | What should have occurred 10 The hotel owner should provide the interior designer a detailed design brief, including the guest room design standards to apply across all rooms and tailored to each size and type of room. The design must be driven by maximising the guest experience and comfort during their stay. The interior designer must also keep in mind the efficiency of daily operation including the streamlining of the guest check in process, room cleaning procedures and minimising maintenance due to wear and tear. The architect and interior designer must work hand in hand with the hotel operations consultant during the design process in order to minimise costly mistakes that would negatively impact operations and create a poor guest experience.
  • Bathroom Design The quality of a room is highly influenced by the quality of the bathroom
  • Bathroom Design | What went wrong? 12 Bathroom is too large Inefficient room configuration creates a waste of space and money to build and clean. Visually not attractive. Bathroom is too small Even more important than the size of the bathroom is the efficiency and practicality of design. Shower or bathtub? Where are your guests from? Japan or Russia? Do they travel for business or leisure? Do they stay for the long term or short term? Choosing between a shower or bathtub depends on the answer to these questions, any many more... Towel rack in the wrong location Guests need to search or reach for the towel while dripping water all over the floor creating a slippage hazard. Is your insurance policy up to date?
  • Bathroom Design | What went wrong? 13 No electricity socket for the hairdryer It would not be a problem if all your guests were bald and didnt need a hair dryer. Bathroom has a large glass window to the room without a proper blind or curtain. Have you ever heard of pleasure of privacy? Insufficient hot water This is a very common mistake and it is very annoying for the guest. It also solicits very expensive negative reviews. Minibar in the toilet This is never a good idea.
  • 14 Bathrooms need to be carefully planned and well designed. They need to be a source of comfort yet easy to clean and maintain. Lights, mirrors and electrical outlets need to be carefully located so that they are always within reach and in the exact place that the guest would expect. The interior designer must work closely with the hotel consultant during the design stage in order to avoid costly mistakes that will lead to difficulties in operation or a poor experience for the guests. Bathroom Design | What should have occurred
  • Food and Beverage The profitability of the Food & Beverage department is all about the functionality of operation, not form of design
  • Food and Beverage | What went wrong? 16 Kitchen equipment fail to meet Food and Beverage requirements Inferior kitchen equipment do not meet needs in terms of quality, consistency and volume. Illogical kitchen layout does not reflect the restaurant concept nor promote an efficient workflow Complications in daily operation due to wrong layout of storage areas and kitchen. Storage areas need to be in close proximity to production areas. Presence of hazardous areas Kitchen staff facing risks on a daily basis. Better ensure that the insurance policies are up to date. Bad selection of materials for (floors, ceiling , walls), exhausts, vents, doors, signage, drainage and light fixtures High safety and hygiene risks will affect daily routine tasks. Floor and wall connections not rounded to a 45 degrees angle. Walls should be tiled to a height of approximately 2 metres. Lack of emergency light and fire systems The fire safety license will not be granted, insurance policy will be void and most importantly, the safety of guests will be compromised.
  • Wet garbage area not separated from the dry garbage area May be in breach of local regulations and pose fire safety and hygiene risks. Electrical sockets in the wrong location in the kitchen area Difficulties to properly follow cleaning procedures. Wrong dimension of restaurant lay out versus room inventory Difficulties to render efficient service with long cues for breakfast, lunch and dinner. Bad buffet design Wrong location of lighting, selection of heights to display food offerings and wrong location of electrical sockets. Bad design of air conditioning, exhaust and grease trap systems Incorrect temperature and unwanted odours due to lack of ventilation. Food and Beverage | What went wrong? 17
  • Food and Beverage | What should have occurred 18 The hotel owner should provide the interior designer a detailed design brief, including food and beverage concept and design standards per outlet. The design must be driven by maximising the guest experience and comfort during their stay as well as maximising the efficiency of operation for all employees. The architect and interior designer