Altech Netstar (Pty) Ltd Company Reg. No. … Guard brochure1_0.pdfprovide a quick, easy and...

Altech Netstar (Pty) Ltd Company Reg. No. 1992/001223/07 | ©Altech Netstar (Pty) Ltd 2013, 2014, 2015

“Life is full of

unexpected events

that can lead to

unwanted stress

and financial

burden. Your Road

Guard membership

will go some of the

way towards

alleviating this by

offering these

fantastic benefits

at an affordable

monthly premium.”

Altech Netstar Road Gaurd, your unique membership package offering you an accident and pothole damages recovery and fines alert service along with additional discount benefits at Tiger Wheel & Tyre nationwide. Road Guard is managed and administered by Road Protect (Pty) Ltd

For assiance from Road Guard simply call 0861 001 008 during office hours (8am to 5pm during weekdays). Once your membership has been verified, you will be given a case number and referred to a legal practitioner for assistance and assessment.


- Accident Alert provides victims of motor vehicle accidents in South Africa with immediate access to an effective Road Accident Fund (RAF) claims management system that manages your claim from start to finish.

- Pothole Alert assists you in recovering 100% of the money that you have paid out as a result of pothole damages to your tyres, mags, rims and vehicle.

- Fines Alert will work with you to notify you of all fines, and then provide a quick, easy and painless channel to get these fines paid, with the added benefit of guaranteed fine reductions.


This benefit is for the member, spouse and children up to the age of 18, or up to 25 if in full-time education

The ProblemSouth Africa has one of the highest road accident counts in the world, with statistics showing that someone will die in an accident every 13 minutes. The impact of these deaths or injuries can have a catastrophic effect in terms of physical, emotional and financial loss for both the victim and the victim’s family. Thankfully, we do have support in the form of the Road Accident Fund (RAF) which provides compulsory cover for all users of South African roads against such road accident deaths or injuries. The problem is that injured victims, or the families of those that have died, are faced with huge challenges when processing a claim with the RAF at a time when they can ill afford this additional stress. Furthermore, the RAF claims process can be extremely costly, time consuming and complicated which makes getting compensation very difficult.

Our SolutionAccident Alert service includes:

• an effective RAF claims management service with 100% of any pay out being passed straight back to you

• full legal and medical assistance to assess the merits of your case

• full administrative support and documentation preparation for your claims submission

• an assessment of the medical expenses incurred as a direct result of your injury

• further legal and medical support to ensure you have all the necessary consultations and reports needed to support your claim

• representation when dealing with the RAF

Limits of ServicesYour membership must be fully paid up at the time of the incident.

The Accident Alert service is only available for accidents that occur in the Republic of South Africa.

Accident Alert limits their service where their legal practitioner advises that you should not proceed with your claim based on the merits of your case and taking into account the rules of the RAF. If this is in conflict with your view or there is a material conflict between your assessment and their legal practitioner’s assessment, the case will be referred to the Accident Protect Advisory Panel for review. The decision of the Accident Alert Advisory Panel will be final and binding on all the parties. The Accident Alert Advisory Panel will consist of the Accident Alert legal advisor and two external independent legal advisors. Accident Alert will not be responsible for any costs incurred in referring your case to the Panel.

You are at all times free to get outside second opinions but the cost of these will not be borne by Accident Alert unless approved in writing. You are not obliged to use the services of Accident Alert in the event of which Accident Alert will not be liable for any costs incurred by you.

At the time of the accident, you must have complied with all the legal and regulatory requirements of the Acts governing the RAF. As the RAF is an independent party, Accident Alert cannot guarantee performance by the RAF.

What Accident Alert Offers

• Relief – Accident Protect guides and supports you throughout

the entire process so that you do not have to queue or deal

with the RAF yourselves. They ensure that you have everything

you need to submit a fair and balanced claim. You receive

your payout from the RAF in half the time compared to you

submitting the claim yourself

• Recoveries – You receive 100% of the payout from the RAF

• Representation - Their expert team will provide full medical,

legal and administrative support from beginning to end. Who

can claim and what you can claim for is dependent on the rules

of the RAF. Accident Protect will advise you on the merits of

your claim and whether you should proceed. They will also tell

you what you will need for your RAF claim and cover the cost

of any extra legal consultations, reports, medico-legal opinions,

medico-legal reports, and actuarial opinions for loss of

earnings resulting from your injuries, which may be required

to support your claim


This benefit is for the member and spouse and any vehicle in their name

The ProblemOur roads take a pounding every day from heavy traffic, weather and road works which can cause wear and tear to the road and eventually form unevenness and potholes. The problem is that these potholes often take a long time to be repaired because the authorities managing the roads are stretched in terms of resources and funding. Unfortunately because of this, our vehicles and tyres are at risk of being damaged or destroyed.

Our SolutionPothole Alert service includes:

• complete and free case management of the claims process to obtain maximum possible compensation for tyres, wheel rims and mags damaged as a result of potholes (or road works) in the Republic of South Africa

• 100% of the payout paid straight back to you

• free assistance with quotes for replacement tyres and access to preferential rates through Pothole Alert tyre retail partners

• proactive follow-ups to make sure potholes are repaired to prevent future incidents

Limits of ServicesYour membership must be fully paid up at the time of the incident. This service is limited to irreparable tyre damage and repairable/irreparable damage to mags, wheel rims and vehicles as a result of a pothole or road works on a road within the borders of the Republic of South Africa. Pothole Alert will assist only in respect of vehicle(s) owned by you and your spouse.

No service will be provided:• if you have already claimed or are in the process of claiming for the damage from your insurance company;

• if the incident is not reported to us within 5 working days of the incident; or

• if the Pothole Alert assessor advises that you should not proceed with your claim based on the merits of your case. If you do not agree, or there is material conflict between your assessment and that of the assessor, the case will then be referred to the Pothole Alert Advisory Panel. The decision of the Pothole Alert Advisory Panel will be final and binding on all the parties. The Pothole Alert Advisory Panel will consist of an admitted attorney as well as a tyre expert from a leading tyre retailer. Pothole Alert will not be responsible for any costs incurred in referring your case to the Panel.

You are at all times free to get outside second opinions as well as external legal advice and representation, but the costs of these will not be borne by Pothole Protect, unless we have agreed to these in writing. At the time of the incident, you must have complied with all the legal and regulatory requirements of the Roads Acts of South Africa and other such relevant legislation. As the Road Authorities are independent third parties, Pothole Alert cannot guarantee performance by the Road Authorities.

What Pothole Alert Offers• Relief – Pothole Alert deals with the Road Authorities on your behalf from beginning to end, and you receive your payout much faster compared to if you submitted the claim yourself.• Recoveries – You receive 100% of the payouts from the Road Authorities.• Representation – Their expert team provide full legal and administrative support and representation, ensuring that they have assessed the merits of your case before recommending a claim and that they have everything they need to submit the claim on your behalf.

Tiger Wheel & Tyre (TWT) – Tiger Wheel & Tyre, the leading provider of tyres, wheels and service related products, offers XYZ members preferential rates on all their products and services with a further 5% off their total invoice!* All you have to do is give us a call and we’ll locate your nearest TWT store and let them know you are coming.*Before tax and excluding TWT insurance products


This is for our members only

The ProblemMost road users have had a fine for a minor road indiscretion at some stage or another, yet often these are not paid up which can lead to increased penalties or even legal action. The problem is that we are not always aware that we have been given a fine, and when we do receive one, we are not always sure that these fines have been issued legitimately. It is also often an expensive and timely exercise to check, verify and pursue any action to get fines reduced and paid.

Our SolutionFines Alert service includes:

• a quick and efficient traffic fines monitoring and notification system with 100% of fine discounts/recoveries passed back to you

• full legal assistance to assess the legitimacy and legality of fines

• guaranteed fine reductions

• an easy, quick, safe and secure fines payment facility

• proof of fines settlement

How it worksUsing a copy of your ID, Fines Alert check the traffic fines database against any outstanding fines in your name and will then contact you if they identify any such fines.

If you have any handwritten fines, you can scan and email them to Fines Alert along with a copy of your ID to [email protected] or fax it to 086 500 2217.

Fines Alert will collect supporting documents such as a statement of the incident, a copy of the fine as well as a copy of your driver’s license.

Fines Alert will present the merits of the fine to the relevant traffic department and any recovery/discount will be passed back to you.

Fines Alert will provide an invoice for fines payments. Once you have paid the invoice in full, Fines Protect will provide proof that the fine has been settled and cleared.

Limits of ServicesThe Fines Alert service is limited to the main member and your membership must be fully paid up at the time of the fine being issued.

The Fines Alert service is limited to traffic fines issued within the Republic of South Africa.

Fines are said to be ‘issued’ once they are posted onto www.paycity.co.za or www.viewfines.co.za and therefore Fines Protect can only check and notify clients of fines that are posted onto these websites. Other fines that are not posted onto these websites can be dealt with by Fines Protect, but Fines Protect must be notified of these by the client before service can commence.

At the time of the fine, you must comply with all the legal and regulatory requirements of the Roads Acts of South Africa and other such relevant legislation.

Fines Alert does not guarantee the performance of the traffic department and does not include Aarto de-merit points reductions.

What Fines Alert Offers

• Relief – Fines Alert take away the stress of dealing with Traffic

Departments and provide peace of mind that you only pay for

those fines that are legitimate. Once you have paid those fines,

they provide a proof of fines settlement so there will be no

nasty surprises at future roadblocks.

• Recoveries – You receive 100% of all discounts negotiated as

well as all recoveries on any previously paid fines (where

applicable).

• Representation – Their expert team provides full legal and

administrative support and representation on all traffic fines

related matters.

To take advantage of this benefit, please send a scanned copy

of your ID to [email protected] or fax it to

086 500 2217 so that Fines Protect can register you on

their fines monitoring systems.


A Summary of your road Guard Benefits

Our member benefit rules apply to all these benefits.

Road Protect BenefitsAccident Alert – Road Accident Fund (RAF) claims management system that manages your claim from start to finish.

Pothole Alert – Recovery service for pothole damages to your tyres mags, rims and vehicle.

Fines Alert – Road fine notification and guaranteed fines reduction service.

The Service FeeR95.00 per month. Price subject to a maximum of 4 vehicles. Any additional vehicle will be subject to an additional fee of R10 per vehicle.

For assistance with any of the services above please contact us during office hours (8am to 5pm during weekdays) on:

0861 001 008Altech Netstar (Pty) Ltd Company Reg. No. 1992/001223/07 | ©Altech Netstar (Pty) Ltd 2013, 2014, 2015

For assistance from Road Guard simply call

0861 001 008


Altech Netstar (Pty) Ltd Company Reg. No. … Guard brochure1_0.pdfprovide a quick, easy and...

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