ALPMA Technology Workshop with Craig Rispin, Business Futurist & Innovation Expert
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Is your firm struggling to keep up with the plethora of technology available for the legal market? Do you need to develop a technology strategy for your firm – but are not sure where to start? Are you concerned about how to manage the risks associated technology and reap the promised rewards? This workshop, proudly sponsored by Telstra, is designed to help law firm managers and leaders without a strong IT/technology background but who want to improve the way their firm leverages technology for competitive advantage. At this workshop you will: Understand the benefits (and risks) associated with a range of technologies (from collaboration tools, mobility, discovery, cloud, to workflow automation, document management, and CRM systems) for law firms. Learn how your firm can leverage technology to automate, optimise and outsource everyday legal and business processes, improving your operational efficiency and profitability. Led by Craig Rispin futurist & innovation expert CEO of Future Trends Group Wednesday 27 August 2014 12.30 - 5.00 pm Leveraging technology for profitability and innovation® Technology Workshop Partner
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ALPMA Technology Workshop with Craig Rispin, Business Futurist & Innovation Expert
Transcript of ALPMA Technology Workshop with Craig Rispin, Business Futurist & Innovation Expert
Is your firm struggling to keep up with the plethora of technology available for the legal market?
Do you need to develop a technology strategy for your firm – but are not sure where to start?
Are you concerned about how to manage the risks associated technology and reap the promised rewards?
This workshop, proudly sponsored by Telstra, is designed to help law firm managers and leaders without a strong IT/technology background but who want to improve the way their firm leverages technology for competitive advantage.
At this workshop you will: Understand the benefits (and risks) associated with a range
of technologies (from collaboration tools, mobility, discovery, cloud, to workflow automation, document management, and CRM systems) for law firms.
Learn how your firm can leverage technology to automate, optimise and outsource everyday legal and business processes, improving your operational efficiency and profitability.
Led by Craig Rispinfuturist & innovation expert CEO of Future Trends Group
Wednesday 27 August 2014 12.30 - 5.00 pm
Leveraging technology for profitability and innovation®
REGISTER NOW
Technology Workshop Partner
Craig Rispin CSP
“Craig we’ve seen more change in the last 3 years
than in the last 30.”
What We Will Cover Today:The Elephant in the Room - Security ScareWhy Not Reboot Your Legal Office?
Collaboration ToolsMobility
DiscoveryCloud Computing
Document ManagementWorkflow Automation
CRM Systems
Technology Changes Exponentially
People Think Linearly
Mobile FirstCloud First
World
"Today I run my business from my
phone, I could never have
imagined that a few years ago."
~ Marc Benioff - CEO of Salesforce.com
How Big is Mobile Today?
7B People in the World
6.8B Mobile Subscribers
1.5B 3G/LTE Subscribers
1.8 Billion Mobiles Sold in 2013
Source: Gartner (February 2014)
97%Phones per 100 Citizens
But First...
This Session is Gamified
Gamification in the Oxford Dictionary:
The application of typical elements of game playing (e.g. point scoring,
competition with others, rules of play) to other areas of activity...
Organise Yourself Into Teams
Give Your Team a Name
You Will Earn Points Thru:
Enthusiasm, HelpfulnessCollaboration & Tasks
The Winning Team Receives:
Round One!
Let’s Address the Elephant in the Room
Incredible Opportunities Abound
in Cloud Computing
But Fear Is CripplingBusiness Leaders
From Making Good Business Decisions
From Being Competitive and Retaining Staff
They Fear Modern Technology Tools
Aren’t Secure
Meanwhile, They Are Being
Hacked Everyday
Because They Are Using Outdated Technology
And DemonstratePoor Security Measures
Can The Cloud Really Be More Secure Than Your
In-House Systems?
Do You Know Who RSA Security Is?
Cyber Security - It’s a Crime!
Cyber Security: It’s a Crime!We Don’t Use Long & Strong PasswordsWe Use the Same Password at Multiple PlacesWe Don’t Use Multi-Factor AuthenticationWe Don’t Use Https Everywhere We Can on the ‘NetWe Use Free WiFi at Public Places Without a VPNWe Don’t Encrypt Our Sensitive DocumentsWe Don’t Keep Our Security Software UpdatedWe Don’t Audit Our IT Risk & Monitor ConstantlyWe Don’t Use Devices We Can Wipe Remotely InstantlyWe Still Have Paper in Our Practice That Isn’t SecuredWe’re Sitting Ducks, But We Refuse to Innovate!
Batten Down the Hatches!
Use Long & Strong Passwords
Multi-FactorAuthentication
(aka 2-Step)
Use HTTPS: Everywhere(that you can…)
Use a VPN (Virtual Private Network)
Don’t Use ‘Free Wi-Fi”I'd avoid any unsecured wi-fi at airports, convention centers, or other busy public areas.
This summer I had one of my email accounts jacked and my entire contact list flooded with spam shortly after connecting to an unsecured network at a convention center.
I had assumed that is was just one of the vendors being sloppy, but someone had put out an active phishing hotspot.
Lucky it was only my email, and my phone alerted me to the issue within a few minutes of it happening so I could regain control.
Lifehacker User - THE RULES LAWYER
Encrypt Sensitive Documents
These are Your First Steps to Security
Not Your Last...
Your Tasks:
1. Download LastPass.com - Install on Your PC (Free)
2. Save at Least 5 of Your Websites in Your Vault Using Long, Strong Passwords Using the Generator
3. Install Google Authenticator on Your Mobile
4. Setup Multifactor Option in LastPass Settings
5. Install Https Everywhere in Your PC/Mac Browsers
Tasks:25 Points Each
Round Two!
Technology of Today
Modern BusinessesHave a Massive Advantage
Cloud-BasedMobile-Optimised
Effortlessly-AutomatedIncredibly-Inexpensive Productivity Platforms
What Would You Do If You Were
Starting Over Today?
What Would Someone Do If They Wanted to Compete With You?
Would You Buy Servers?Have an Office?
Need Fixed Phone Lines?
Eric’s Crazy 6 Minute Talk
Pick 3 PointsDiscuss
Technology Strategy Starts Here
Make a List of Requirements
Must HavesLike to Haves
Maybe Someday
Your New Email, Calendar, Documents
Platform
&
Office 365 is Hybrid Local & Cloud
Microsoft Office for iPad
Office 365 Packages
So?
Google Apps Marketplace
Clio
Cloud Document Managment
Mobile/Cloud eDiscovery
Mobile/Cloud Depositions
CRM
Cloud Legal Apps
Setting Your Technology Strategy
click here forresults by firm size
ILTA’s 2013 Technology SurveyAnalysis and Results
trending data2013 responses
OPERATING SYSTEMS
COMPUTER HARDWARE/ VIRTUALIZATION
OFFICE APPLICATION/ SOFTWARE/LEARNING
RECORDS MANAGEMENT/PRACTICE MANAGEMENT/KM
LITIGATION SUPPORT
EMAIL/MESSAGING/ ANTIVIRUS
MANAGING EMAIL STORAGE/HISTORY
MOBILE MESSAGING
NETWORK/SOFTWAREMANAGEMENT
REMOTE ACCESS/ INTERNET/ TELECOMMUNICATIONS
BUSINESS CONTINUITYAND SECURITY
TECHNOLOGY SPENDING
ANNOYANCES AND TRENDS
VENDORS
What are the top 3 biggest technology issues or annoyances within your firm? (choose your top three choices)
4%!
9%!
8%!
17%!
4%!
12%!
16%!
8%!
35%!
12%!
22%!
23%!
9%!
31%!
11%!
30%!
29%!
57%!
3%!
6%!
1%!
17%!
4%!
14%!
11%!
7%!
25%!
11%!
24%!
25%!
10%!
29%!
9%!
25%!
31%!
50%!
3%!
5%!
4%!
4%!
4%!
8%!
9%!
7%!
9%!
11%!
8%!
14%!
14%!
16%!
20%!
16%!
15%!
28%!
24%!
35%!
37%!
41%!
3%!
3%!
4%!
4%!
5%!
5%!
7%!
8%!
8%!
8%!
9%!
12%!
13%!
13%!
13%!
14%!
17%!
20%!
28%!
33%!
34%!
36%!
0%! 25%! 50%! 75%! 100%!
Roaming profiles in Microsoft Windows!
Print drivers and/or print-related issues!
Costs: Cost of hosting client data (e.g., litigation cases)!
Spam!
Other!
Mobile device (smartphone) maintenance!
Staffing-Related: IT staffing issues!
Vendor competency!
E-Discovery!
Spyware/Malware/Viruses!
Licensing: Software license and fee arrangements!
Costs: High software maintenance costs!
Training: Meeting needs for and/or getting participation in training!
Storage Needs: Keeping up with storage needs!
Consumerization (e.g., bring your own device)!
Workload/Managing project loads!
Costs: The general high cost of technology!
Change: Keeping up with new versions of software!
Security/Risk management!
Change: Users' acceptance to change!
Change: Managing expectations (users and management)!
Email management!
2013!
2012!
2011!
2010!3%!
3%!
4%!
4%!
5%!
5%!
7%!
8%!
8%!
8%!
9%!
12%!
13%!
13%!
13%!
14%!
17%!
20%!
28%!
33%!
34%!
36%!
0%! 25%! 50%! 75%! 100%!
Roaming profiles in Microsoft Windows!
Print drivers and/or print-related issues!
Costs: Cost of hosting client data (e.g., litigation cases)!
Spam!
Other!
Mobile device (smartphone) maintenance!
Staffing-Related: IT staffing issues!
Vendor competency!
E-Discovery!
Spyware/Malware/Viruses!
Licensing: Software license and fee arrangements!
Costs: High software maintenance costs!
Training: Meeting needs for and/or getting participation in training!
Storage Needs: Keeping up with storage needs!
Consumerization (e.g., bring your own device)!
Workload/Managing project loads!
Costs: The general high cost of technology!
Change: Keeping up with new versions of software!
Security/Risk management!
Change: Users' acceptance to change!
Change: Managing expectations (users and management)!
Email management!
2013!
Consumerization (e.g., Consumerization (e.g.,
Costs: Costs of hosting client data (e.g., litigation cases)
Costs: Costs of hosting client data (e.g., litigation cases)
click here forresults by firm size
ILTA’s 2013 Technology SurveyAnalysis and Results
trending data2013 responses
OPERATING SYSTEMS
COMPUTER HARDWARE/ VIRTUALIZATION
OFFICE APPLICATION/ SOFTWARE/LEARNING
RECORDS MANAGEMENT/PRACTICE MANAGEMENT/KM
LITIGATION SUPPORT
EMAIL/MESSAGING/ ANTIVIRUS
MANAGING EMAIL STORAGE/HISTORY
MOBILE MESSAGING
NETWORK/SOFTWAREMANAGEMENT
REMOTE ACCESS/ INTERNET/ TELECOMMUNICATIONS
BUSINESS CONTINUITYAND SECURITY
TECHNOLOGY SPENDING
ANNOYANCES AND TRENDS
VENDORS
What are the top 3 biggest technology issues or annoyances within your firm? (choose your top three choices)
4%!
9%!
8%!
17%!
4%!
12%!
16%!
8%!
35%!
12%!
22%!
23%!
9%!
31%!
11%!
30%!
29%!
57%!
3%!
6%!
1%!
17%!
4%!
14%!
11%!
7%!
25%!
11%!
24%!
25%!
10%!
29%!
9%!
25%!
31%!
50%!
3%!
5%!
4%!
4%!
4%!
8%!
9%!
7%!
9%!
11%!
8%!
14%!
14%!
16%!
20%!
16%!
15%!
28%!
24%!
35%!
37%!
41%!
3%!
3%!
4%!
4%!
5%!
5%!
7%!
8%!
8%!
8%!
9%!
12%!
13%!
13%!
13%!
14%!
17%!
20%!
28%!
33%!
34%!
36%!
0%! 25%! 50%! 75%! 100%!
Roaming profiles in Microsoft Windows!
Print drivers and/or print-related issues!
Costs: Cost of hosting client data (e.g., litigation cases)!
Spam!
Other!
Mobile device (smartphone) maintenance!
Staffing-Related: IT staffing issues!
Vendor competency!
E-Discovery!
Spyware/Malware/Viruses!
Licensing: Software license and fee arrangements!
Costs: High software maintenance costs!
Training: Meeting needs for and/or getting participation in training!
Storage Needs: Keeping up with storage needs!
Consumerization (e.g., bring your own device)!
Workload/Managing project loads!
Costs: The general high cost of technology!
Change: Keeping up with new versions of software!
Security/Risk management!
Change: Users' acceptance to change!
Change: Managing expectations (users and management)!
Email management!
2013!
2012!
2011!
2010!3%!
3%!
4%!
4%!
5%!
5%!
7%!
8%!
8%!
8%!
9%!
12%!
13%!
13%!
13%!
14%!
17%!
20%!
28%!
33%!
34%!
36%!
0%! 25%! 50%! 75%! 100%!
Roaming profiles in Microsoft Windows!
Print drivers and/or print-related issues!
Costs: Cost of hosting client data (e.g., litigation cases)!
Spam!
Other!
Mobile device (smartphone) maintenance!
Staffing-Related: IT staffing issues!
Vendor competency!
E-Discovery!
Spyware/Malware/Viruses!
Licensing: Software license and fee arrangements!
Costs: High software maintenance costs!
Training: Meeting needs for and/or getting participation in training!
Storage Needs: Keeping up with storage needs!
Consumerization (e.g., bring your own device)!
Workload/Managing project loads!
Costs: The general high cost of technology!
Change: Keeping up with new versions of software!
Security/Risk management!
Change: Users' acceptance to change!
Change: Managing expectations (users and management)!
Email management!
2013!
Consumerization (e.g., Consumerization (e.g.,
Costs: Costs of hosting client data (e.g., litigation cases)
Costs: Costs of hosting client data (e.g., litigation cases)
Business Strategy & Open Innovation
What’s our Winning Aspiration?
Where will we play?
How will we win?
What capabilities must we have?
What management system are required?
STRATEGY IS THE ANSWER TO 5 QUESTIONS
Open Innovation
A.G. Lafley on Open Innovation
Up
10 Types of Innovation
Business Model
Networks& Alliances
HumanCapital
CoreProcesses
EnablingProcess
ChannelManagement
ServiceOffering
ProductSystems
Product &Performance
BrandPromise
CustomerExperience
Networks & Alliances
You Must Think Like an Innovator
You Must Be Open to New Ideas and
New Opportunities
You Must Share Innovative Ideas &
Collaborate on Projects
Up
10 Types of Innovation
Business Model
Networks& Alliances
HumanCapital
CoreProcesses
EnablingProcess
ChannelManagement
ServiceOffering
ProductSystems
Product &Performance
BrandPromise
CustomerExperience
Why?Because in a Time of
Massive Change, Doing Nothing is Risk
Process Perspective
Customer Perspective
Financial Perspective
Learning & Growth Perspective
How should we appear to customers?
At what do we need to excel to fulfill customer expectations?
How will we sustain our ability to improve?
What are our most important financial outcomes?
Financial - Customer - Process Strategy Map
