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Transcript of ALM212
ALM212
Technical Operation with SAP Solution Manager 7.1 at a Glance
Michael Kloeffer, SAP Active Global SupportJanko Budzisch, SAP Active Global Support
October 2010
© 2010 SAP AG. All rights reserved. / Page 2
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2010 SAP AG. All rights reserved. / Page 3
The Nature of Business Is ChangingBusiness networks lead to increasing innovation and integration speed
2000 2007 2010
Every customer has mission-critical applications along with integration needs
SAP landscapes become more sophisticated the more comprehensive & integrated they are
SAP provides advanced support options to manage innovation and integration, risk and TCO
R/3R/3LegacySystemLegacySystem
ManguisticsManguistics
» INCREASED SAP LANDSCAPE INTEGRATION
Business NetworksNo. of users
Technical Operations in SAP Solution Manager Represents all capabilities for central monitoring, alerting, analysis and administration of SAP
solutions Allows customers to reduce TCO by predefined content and centralized management tools for all
aspects of operations in SAP Solution Manager Provides End-to-End reporting functionality either out-of-the-box o rindividually created by customers
© 2010 SAP AG. All rights reserved. / Page 4
Technical OperationsWhat is the process behind …
End-to-End Monitoring & Alerting End-to-End Root Cause Analysis
Technical Administration
End-to-End Change Analysis Workload Analysis Exception Analysis Trace Analysis
Monitor Handle Alerts Analyze Administrate
Technical Administrator
Technical ReportingProve Value to Business
Early Watch Alert Service Level Reporting
System, DBMS and Host Monitoring
End-User Experience Monitoring
Connection MonitoringProcess Integration MonitoringBusiness Intelligence
MonitoringSolution Manager Self-
Monitoring
Unified Alert InboxAlert correlation and
propagationCentral Template
MaintenanceOpen data provider
and alert consumer
Proactive real-time monitoring Reactive handling of
critical eventsLower mean time to problem resolution
Optimize excellence oftechnical operations
Key User
Task Inbox Down Time and Work
Mode Management IT Calendar Notification
Management Central Tool Access
Standard BW Reporting Customer BW Reporting
Service Requests
Recurring Tasks
Change
Technical Administrator
Incident
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 5
Technical OperationsWhat is in scope …
Solutions (landscape + business process)
Business Processes e.g. Order-to-cash
Business Process Steps e.g. Goods issue
Applications / Products / Product instances e.g. SAP CRM
Application Server e.g. SAP ABAP WAS
Databases e.g. SAP MaxDB Operational Systems e.g. Linux
Storage
Application Operations
Technical scenarios Connection / Interfaces
Infrastructure Operations
Virtualization
Server Hardware Network
Client Hardware Printer
Business Process Operations
End-users
© 2010 SAP AG. All rights reserved. / Page 6
Technical OperationsHigh Level Architecture
SAP SOLUTION MANAGER
Component-Specific Tools
End-to-End Root Cause AnalysisLower meantime to resolution
End-to-End Change Analysis End-to-End Workload Analysis End-to-End Exception Analysis End-to-End Trace Analysis
C(++)ABAP Java .net
Technical Monitoring, Alerting & AdministrationOptimize operations
TechnicalReportingProve value to business
MANAGED SYSTEMS
SAP EarlyWatch Alert Service Level Reporting Standard IT Reporting Customer BW Reporting
Technical Monitoring & Alerting Technical Administration
Unified Alert Inbox Alert correlation & propagation Open monitoring infrastructure
IT Calendar
Task Management
Runbook
ToolsExplorer
Central planning and tracking Standardized and guided operations Open automation infrastructure
© 2010 SAP AG. All rights reserved. / Page 7
Technical OperationsHigh Level Architecture
SAP SOLUTION MANAGER
Component-Specific Tools
End-to-End Root Cause AnalysisLower meantime to resolution
End-to-End Change Analysis End-to-End Workload Analysis End-to-End Exception Analysis End-to-End Trace Analysis
C(++)ABAP Java .net
Technical Monitoring, Alerting & AdministrationOptimize operations
TechnicalReportingProve value to business
MANAGED SYSTEMS
SAP EarlyWatch Alert Service Level Reporting Standard IT Reporting Customer BW Reporting
Technical Monitoring & Alerting Technical Administration
Unified Alert Inbox Alert correlation & propagation Open monitoring infrastructure
IT Calendar
Task Management
Runbook
ToolsExplorer
Central planning and tracking Standardized and guided operations Open automation infrastructure
© 2010 SAP AG. All rights reserved. / Page 8
End-to-End Root Cause AnalysisApplication Overview
Change AnalysisWorkload Analysis
Exception Analysis Trace Analysis
System, Host & Database
specific RCA tools
© 2010 SAP AG. All rights reserved. / Page 9
End-to-End Root Cause AnalysisApplication Overview
Change AnalysisWorkload Analysis
Exception Analysis Trace Analysis
Workload Analysis
identify general performance bottlenecks in complex landscapes
review most important KPI’s cross all technologies
drill down to product specific workload KPI’s
Change Analysis
review statistical change data cross all technologies
based on daily configuration snapshots
compare configurations between systems
drill down to change reporting for a detailed change history
isolate one single user request through a complex system landscape
identify the problem causing component (performance and functional)
jump to detailed component specific trace analysis (SQL, ABAP, J2EE trace,…)
Trace Analysis
review statistical exception data cross all technologies
perform exception trend analysis or review exception after changes
jump to component specific exception analysis (ST22, NWA,…)
Exception Analysis
System, Host & Database
specific RCA tools
System, Host & Database specific RCA tools Safe and remote enabled access to File system, OS and DB
Links to read-only monitoring and administration tools
Wily Introscope for performance analysis and monitoring
© 2010 SAP AG. All rights reserved. / Page 10
Work Center for Root Cause Analysis
Open multiple applications next to each other
Structured displayed of metrics
Completely integrated in SAP Solution Manager Work Centers
Flexible query based system selection (no solutions needed)
New Navigation Structure (Top-Down Approach)
Integrated Administration Tools
Integrated Setup & Check Tools
© 2010 SAP AG. All rights reserved. / Page 11
New Features in Root Cause Analysis Planned for Next SAP Solution Manager
New Integration in SolMan Administration WorkCenter
Links to Documentation in Wiki & Homepage
Integration of Self Check & Self Diagnosis
Direct access to SolMan_Setup for configuration of managed systems
Start Applications in new window or embedded in work center window
New Applications for Host & Database Analysis
Faster navigation by disabling direct start of heavy overview templates
Flexible query based approach for selection of system based on user preferences
Support for new system types and products, e.g.:- SAP Business Objects Enterprise XI- SAP Business Objects BPC- SAP Business Objects BFC- IBM WebSphere
and many more….
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 12
End-to-End Trace AnalysisArchitecture overview
Record end user activities
Collect trace datain Solution Manager
Understand request flow
Analyze in detail and find root-cause
SAP
ERP
Syst
em
SAP
NW
Port
alSy
stem
© 2010 SAP AG. All rights reserved. / Page 13
Configuration ChangeDatabase
End-to-End Change AnalysisArchitecture overview
Non-ABAP components
Diagnostics agent
Change Reporting
E2E Change Analysis
ABAP-based components
ABAP Function modules
Software and ParameterChange
Statistics
Single Software and Parameter
changes
Daily data collection
© 2010 SAP AG. All rights reserved. / Page 14
End-to-End Workload Analysis Architecture overview
ABAP
Java
J2EE
.NET
C / C++
e.g. TREX, ITS, Business One, MDM
e.g. Duet, .NET PDK, Mobile Client
e.g. Portal, JavaWD, XI/PI, BI, CRM-ISA
e.g. IPC
e.g. ERP, BI, XI/PI, SCMCRM, SRM
SAP Business Intelligence
Wily IntroScope(Standalone JVM)
RFC &Diag Agent
DiagnosticsAgent
DiagnosticsAgent
DiagnosticsAgent
DiagnosticsAgent
IntroScope Enterprise Manager (SmartStor)
InfoCube
SAP Solution Manager(J2EE / ABAP stack)
Component-specific workload analysis
Cross-component workload analysis
Data collection
once a hour
© 2010 SAP AG. All rights reserved. / Page 15
End-to-End Exception AnalysisArchitecture overview
Non-ABAP components
Diagnostics agent
End-to-End Exception Analysis
ABAP-based components
ABAP function modulesData
collection once a hour
Error Statistics
ComponentSpecific
ExceptionAnalysis
End-to-End Root Cause Analysis
DEMO
© 2010 SAP AG. All rights reserved. / Page 17
CA Wily Introscope – Right to view license
Introscope is a performance management solution that enables you to monitor complex applications in production environments 24x7. http://www.wilytech.com (part of CA)
Real time (15 s) monitoring using Dashboards Investigator
Dynamic transaction tracing
Dynamic byte code instrumentation for J2EE .Net
Static instrumentation for C/C++ based products available
Delivered with standard instrumentation and standard dashboards for SAP & Partner products, eg: SAP NetWeaver XI SAP NetWeaver Portal SAP NetWeaver MDM Seeburger XI Adapters CPS for SAP by Redwood …
© 2010 SAP AG. All rights reserved. / Page 18
SAP Extended Diagnostics by CA Wily
SAP Extended Diagnostics by CA Wily includes the following Introscope – Base Components (Enterprise Manager, Agent, Workstation)
Main documentation Agent files EPAgent DotNetAgent incl. Leakhunter
Introscope – Application Server Components Power Packs and Portal Manager packages for WebSphere, WebLogic
Introscope – Integrations (CA Unicenter, Integration SDK) Add-ons and Platform Support for Introscope and CEM (Change Detector, Oracle
DB, Webservers, Service Quality Manager, Siteminder,…)
CA Wily Introscope right to view license
Extended Diagnostics by CA Wily license
…included in SAP Solution Manager license
….includes license of Wily Introscope for SAP delivered instrumentation and dashboards (read-only)
…valid for components delivered by SAP
…needs to be purchased separately …extends license for creating
instrumentation or dashboards for custom code
…extends to third-party application plattforms
© 2010 SAP AG. All rights reserved. / Page 19
BMC Appsight for SAP Client Diagnostics
BMC Appsight is a system built on a unique problem resolution architecture that was designed from the ground up with patented Black Box technology to optimize the problem resolution process.http://www.identify.com (part of BMC)
Appsight enables the analysis of Client Performance in combination with User Interaction on a code level
SAP Solution Manager includes the license for… … the recording agent of Appsight
(„Black Box“) … the console of Appsight
Available recording profiles for all SAP Client applications Internet Explorer SAPGui NetWeaver Business Client …
© 2010 SAP AG. All rights reserved. / Page 20
Some supported products (not complete)
SAP Technology WebAS 6.40/7.0x/7.1x (ABAP and J2EE) Portal incl. Trex and KMC based on NW04/NW04S TREX 7.0x/7.1x BI 3.1/3.5/7.0x/7.1x XI / PI 3.x/7.0x/7.1x Mobile Infrastructure Web Dispatcher 7.10 (supported by Workload Analysis and Change Analysis only) MDM 5.5 SP6 P1 / 7.1 P2 (supported by Workload Analysis and Change Analysis only)
SAP Business Suite ECC 5.0/6.0 CRM 4.0/5.0/5.2/2007 SRM 6.0 (only E2E TA) SCM 4.1 / 5.0 / 2007 with LiveCache
Others Duet 1.0 (supported by Workload Analysis, Change Analysis and Exception Analysis only) xMII 11.5 BusinessByDesign
Various Partner Products (see SAP Note 1010428 and 1293438)
© 2010 SAP AG. All rights reserved. / Page 21
End-to-End Root Cause AnalysisSummary
End-User Root Cause Analysis
Centralized root cause analysis to identify in complex system landscapes the component actually causing the problem
Unified and standardized problem resolution process with identical look-and-feel covering SAP based and non-SAP technologies and products
Balanced approach between analysis activities to be conducted at managing system (cross-component analysis activities) and analysis activities to be conducted at managed system (single component analysis activities)
Problem resolution based on permanently collected aggregated data for exceptions, changes and workload as well as unaggregated data for software and parameter changes
Interactive root cause analysis for performance and functional problems powered by End-to-End Trace Analysis
© 2010 SAP AG. All rights reserved. / Page 22
Technical OperationsHigh Level Architecture
SAP SOLUTION MANAGER
End-to-End Change Analysis End-to-End Workload Analysis End-to-End Exception Analysis End-to-End Trace Analysis
C(++)ABAP Java .net
MANAGED SYSTEMS
SAP EarlyWatch Alert Service Level Reporting Standard IT Reporting Customer BW Reporting
Technical Monitoring & Alerting Technical Administration
Unified Alert Inbox Alert correlation & propagation Open monitoring infrastructure
IT Calendar
Task Management
Runbook
ToolsExplorer
Central planning and tracking Standardized and guided operations Open automation infrastructure
Component-Specific Tools
End-to-End Root Cause AnalysisLower meantime to resolution
Technical Monitoring, Alerting & AdministrationOptimize operations
TechnicalReportingProve value to business
© 2010 SAP AG. All rights reserved. / Page 23
Monitoring and Alerting InfrastructureWhat are the benefits …
2000 2007 2010
R/3R/3LegacySystemLegacySystem
ManguisticsManguistics
» INCREASED SAP LANDSCAPE INTEGRATION
Business NetworksNo. of users
Monitoring & Alerting Infrastructure
Avoid alert flooding … by delivery of monitoring templates
(based on SAP experiences) … by correlation of events leading to only
meaningful alerts
One open Infrastructure SAP‘s new standard for alerting Create alerts based on metrics from all
SAP technologies Open data consumer interface
Minimize TCO for operations of monitoring & alerting infrastructure
Central administration and deployment of templates and thresholds
Include self-monitoring capabilities for the infrastructure
© 2010 SAP AG. All rights reserved. / Page 24
Technical Monitoring and Alerting Which applications are provided …
Unified Alert Inbox
User interface for reactive part of E2E Monitoring and Alerting Infrastructure to avoid alert flooding by alert grouping, correlation and propagation
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status information for the whole system landscape including drill down to
landscape information / metric monitoring and integration in Alerting / Reporting
E2E
MONITORING
&
ALERTING
End-User Experience Monitoring End-user Monitoring based on synthetic user scenarios including integration in
End-to-End Trace, Alerting and Metric/SLA Reporting
Process Integration Monitoring Monitoring from integration point of view for complete PI domains (Overview, PI
components, PI channels and Message Flow) including integration in Alerting
Business Intelligence Monitoring Proactive Monitoring of Business Intelligence solution based on SAP BW and
SBOP BOE including Process Chain and BOBJ Job Monitoring and Alerting
Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems
including integration in Alerting and Reporting
LAB Preview
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
© 2010 SAP AG. All rights reserved. / Page 25
Alerting for Systems, DBMS and HostsWhat is in for you …
Central access point to handle alerts for Systems, DBMS and Hosts
Efficient alert handling based on consolidation of single alerts to alert groups
Drill down from alert type to alert groups and single metrics and events
Integration of most common alert handling mechanism as status tracking, incidents, notifications and 3rd party integration
Integration of analysis capabilities as problem context and monitoring applications
Alert Type Table
Alert Group Table
Alert Details Viewer Metric ViewerThis presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a
warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 26
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
System MonitoringMotivation
Provide status overview regarding technical system including databases and hosts
Allow to access landscape information and problem context for technical system
Visualize metrics and events including thresholds and current rating / value
Drill down from status information to single metrics and events provided by End-to-End Monitoring and Alerting
Jump-in capability in metric viewer including zoom functionality in detail information
Status Overview
Details tree
Metric Viewer
LAB Preview
Alert Inbox & System Monitoring
DEMO
© 2010 SAP AG. All rights reserved. / Page 28
End-user Experience MonitoringMotivation
Automated execution of recorded end-user scenarios
Measurement of availability andresponse times from end-userpoint of view
Direct access from monitoring to root-cause analysis (End-to-End Trace Analysis)
Client performance data is correlated with server side performance data
Deep integration in End-to-End Monitoring and Alerting Infrastructure
Support of Metric Reporting, SLA Reporting and Management Dashboards
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 29
End-User Experience Monitoring Architecture
Alerting and Reporting Store
SAP Solution ManagerEEM Robot
EEM Robot
EEM Robot
1
2
3
4
Robots start end-user scripts according to configuration
Robots receive responses from managed systems, conduct response time measurement and send results to SAP Solution Manager SAP Solution Manager receives results and collects corresponding server-side performance data based on SAP Passport technology
SAP Solution Manager fills in measured data in Alerting and Reporting
End-to-End Reporting
End-to-EndAlerting
End-userExperience Monitoring
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 30
End-User Experience Monitoring Integration with E2E Trace Analysis
Client / EEM Robot Enterprise Portal
Back-end Systems
SAP Passport
Transaction ID: - Identifies a single request- is always forwarded through the landscape
Trace Flags: - Tells system what activities are to be logged
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
Alert Inbox & System Monitoring
DEMO
© 2010 SAP AG. All rights reserved. / Page 32
Technical OperationsHigh Level Architecture
SAP SOLUTION MANAGER
End-to-End Change Analysis End-to-End Workload Analysis End-to-End Exception Analysis End-to-End Trace Analysis
C(++)ABAP Java .net
MANAGED SYSTEMS
SAP EarlyWatch Alert Service Level Reporting Standard IT Reporting Customer BW Reporting
Technical Monitoring & Alerting Technical Administration
Unified Alert Inbox Alert correlation & propagation Open monitoring infrastructure
IT Calendar
Task Management
Runbook
ToolsExplorer
Central planning and tracking Standardized and guided operations Open automation infrastructure
Component-Specific Tools
End-to-End Root Cause AnalysisLower meantime to resolution
Technical Monitoring, Alerting & AdministrationOptimize operations
TechnicalReportingProve value to business
© 2010 SAP AG. All rights reserved. / Page 33
Task Inbox Execute centrally tasks
created in various applications
Create and assign new tasks
Notification Management Maintain recipient lists centrally Maintain personalized
notification settings Notification of users from Workmode
Management, Alert Inbox,...
Workmode Management Plan Workmodes for
systems, instances, databases Notify users about upcoming
system downtimes Switch off alert generation during downtimes Support execution of system downtimes
IT Calendar Calendar view displaying
planned Work Modes for selected systems
Day , week and monthly views
Central Tool Access Central access to administrative
tools in managed systems Provides possibility to add
new tools
MDM Administration Central Access to basic
administration functionalityfor SAP Netweaver MDM 7.1
Technical AdministrationWhich applications are provided …
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 34
Next SAP Solution Manager Technical Administration – Typical Work Mode Management Scenario
System Administrator
SAP IT Calendar Application
Checks SAP IT Calendar for existing work modes(E.g. Peak business hour,
Downtime) for System X for the current month
Determines the schedule for next Downtime for System X
Notification Management Application
Adds System X users to global recipient list
Work Mode Management Application
Schedules a single Planned Downtime for System X
Schedules a user notification and set “ Alert Suppression” in CCMS settings
Business UserExternal Mail Inbox
Receives Notification on System X Downtime on his External Mail
inbox (e.g. MS Outlook)
Central Work Mode Planning (System Down Time)
System AdministratorWork Mode Management Application
Manually executes downtime for System X using SAP Control
Schedules a user notification for completion of Downtime
Central Down Time Execution
Notification
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 35
Work Mode Management and SAP IT CalendarMotivation
Central planning of work modes for Systems, Instances, DBMS and Scenarios
Efficient downtime execution through automated sending of notifications and centralized execution
Automatic suppression of alerts during planned downtimes
Reporting capabilities to check planned vs. reality
Plan
Review
Execute Report
Review planned and actual work modes in SAP IT Calendar
LAB Preview
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
© 2010 SAP AG. All rights reserved. / Page 36
Work Mode ManagementPlan and maintain work modes
Work Mode Management allows planning and maintenance of Work Modes (e.g. Down times, Peak business hours) for Technical Components (e.g. Systems, Databases)
The following types of work modes planning is supported
Planned Downtime Maintenance Peak Business Hour Non Peak Business Hours Non Business Hours
Single and Recurring Work Modes can be scheduled
Spurious alerts suppression during downtimes is supported
Work Modes scheduled can be notified to target users based on a pre-determined pattern
Mass copy of Work Modes across Technical Components can be performed
Functionality
Technical Components
Mass copy of work modesNotification schedule
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 37
SAP IT Calendar for Work ModesNew functionality offers rich graphical overview
SAP IT Calendar provides an overview of the planned Work Modes (e.g. Down times, peak Business Hours) for specific time interval (month, week, day) and systems selection
Month, Week and Day views are supported
Work Modes can be viewed for systems / technical systems
The following work modes scheduled in the Work Mode Management application can be viewed
Planned Downtime Maintenance Peak Business Hour Non Peak Business Hour Non Business Hour
Functionality
Work Mode selection
Three time views
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 38
Task Inbox
Task inbox provides central access to view, create and manage administrative tasks.
Functionality Two task views
Access to Tasks created in other SAP Solution Manager applications Central System Administration , Issue and Top Issue management, Downtime Management, Job Scheduling Management
Creation and processing of ad hoc, non-preconfigured Tasks which are created from Task Management itself, and not in any other SAP Solution Manager application
Two types of Task views are supported
By Timing (Overdue, active, created on and completed)
By Application
Create ad hoc tasks
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 39
Technical OperationsHigh Level Architecture
SAP SOLUTION MANAGER
End-to-End Change Analysis End-to-End Workload Analysis End-to-End Exception Analysis End-to-End Trace Analysis
C(++)ABAP Java .net
MANAGED SYSTEMS
SAP EarlyWatch Alert Service Level Reporting Standard IT Reporting Customer BW Reporting
Technical Monitoring & Alerting Technical Administration
Unified Alert Inbox Alert correlation & propagation Open monitoring infrastructure
IT Calendar
Task Management
Runbook
Tools Explorer
Central planning and tracking Standardized and guided operations Open automation infrastructure
Component-Specific Tools
End-to-End Root Cause AnalysisLower meantime to resolution
Technical Monitoring, Alerting & AdministrationOptimize operations
TechnicalReportingProve value to business
© 2010 SAP AG. All rights reserved. / Page 40
Technical ReportingMotivation
Technical Reporting can be used:
to get an aggregated Overview of system behavior over time
to visualize trends in various categories
to provide KPIs for stakeholders of IT departments (prerequisites for SLRs)
for real time monitoring of current compliance of agreed service levels
to observe and adjust alert thresholds
to monitor systems and applications
to monitor and adjust capacity of systems, hosts and databases
for optimization of internal processes and setups of IT department (e.g. alert reporting, unused RFC destinations)
© 2010 SAP AG. All rights reserved. / Page 41
Technical ReportingComparison of reporting options
Data Sources EWA data via SDCCN Data via Introscope,
SMD agents
Facts One predefined report
per SAP System Standard Content,
alert thresholds and frequency
Remote connection to SAP needed
Data Sources EWA Data CCMS Data BPM Data
Facts Pre-configured content
could be individually tailored
Alert thresholds could be customized
Data Sources Monitoring Data CCMS Data Statistical Data Wily Introscope Data BPM Data
Facts Report content and
presentation mode is completely customizable
Full usage of BW reporting functionality is possible (e.g. publishing in Customer Intranet site)
Data aggregation is done on BW side
Data Sources Monitoring Data CCMS Data Statistical Data Wily Introscope Data
Facts Report content and
presentation mode is predefined
No BW specific knowledge required
Data aggregation is done on BW side
Generated Documents Interactive Reporting
Technical Reporting
EWA (for Solutions) Service Level Reporting
Standard Reporting
Customer specific Reporting
© 2010 SAP AG. All rights reserved. / Page 42
Get an aggregated Overview of System, DBMS and Host behavior over time
Visualize trends in various categories
Optimization of internal processes and setups of IT department (e.g. alert reporting, unused RFC destinations)
Real time monitoring of current compliance of agreed service levels
Jump-in capability in RCA and metric viewer including zoom functionality in detail information
Landscape Overview
System Details
Metric ViewerRoot Cause Analysis
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
Technical ReportingMotivation
LAB Preview
Interactive Reporting
DEMO
© 2010 SAP AG. All rights reserved. / Page 44
Interactive ReportingSystem Overview - Reports
System Availability
Response Times
Response Time
Distribution
CPU Utilization
Database Utilization
Logons
User Activity
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 45
Interactive ReportingSystem Specific Reports
System Availability
Instance Availability
Host Availability
System Performance CPU Utilization
DB Utilization
Memory Utilization
File System Utilization
Paging Rate
Trans/Reports
RFC Destinations
DB Availability
Response Time Distribution
Response Time Composition
DB Performance
Applications
DB Usage
WebServ.Cons.
User Activity
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
LAB Preview
© 2010 SAP AG. All rights reserved. / Page 46
Technical ReportingWhat are the benefits …
Technical Reporting
One source of truth for all kind of metrics based on SAP Business Warehouse including flexible data retrieving and aggregation capabilities
Holistic technical reporting approach for different technologies as ABAP, Java, .NET or native components
Unified and self-containing data model which allows attaching several context information as system landscape, business process and/or interface information to data
Common data retrieving mechanism based on Extractor FWK provided by SAP Solution Manager to monitor and control resource consumption at managing and managed system
Generic and open data browsing capability based on SAP BW for different data consumers as EarlyWatch Alert, Service Level Reporting, Standard Reporting or Customer Specific Reporting
Thank You!
Questions?
© 2010 SAP AG. All rights reserved. / Page 48
Further Information
SAP Public Web:
SAP Developer Network (SDN): www.sdn.sap.com
Related SAP Education and Certification Opportunities
http://www.sap.com/education/
Related Workshops/Lectures at SAP TechEd 2010
ALM268, Efficient System Montitoring & Reporting, Hands-on
ALM269, Efficient End-user Experience Monitoring, Hands-on
ALM271, Efficient Root-cause Analysis for SAP BusinessObjects, Hands-on
PMC263, Full End-to-End Monitoring for Your Integration Scenarios, Hand-on
ContactFeedback
Please complete your session evaluation.
Be courteous — deposit your trash, and do not take the handouts for the following session.
THANK YOU !
Appendix
© 2010 SAP AG. All rights reserved. / Page 51
System MonitoringSystem Selection
Flexible query based managed object selection as systems, hosts and databases
Switch for different managed object types to display detailed selection
Context-sensitive access to System-Monitoring as well as CA Wily Introscope
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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System MonitoringSystem List
Auto Refresh functionality to use the application as dashboard
Display the current status of the system categories
Selection of a category icon allows drilldown to more details
Current number of unconfirmed alerts for the systems
Selection of an alert icon will show the open alerts for this systems in the alert inbox
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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System MonitoringSystem Hierarchy
Graphical display shows the system hierarchy with all managed objects
Drill down into monitoring category per managed object
Context sensitive jump-in to alerts for managed object
Current status of monitoring categories displayed per managed object
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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System MonitoringEvents and Metrics
Detail view with measured values per metric
Jump-in to metric monitoring based on BW data
Shows all the events and corresponding metrics for each category of a managed object
Breadcrumbs to navigate between the different monitoring views
Context sensitive jump-in to alerts for managed object
Current status of all events of the managed object
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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System MonitoringMetric monitor
Tool-tip displays the single values and timestamp
Time-scale selection can be changed to show older values
Graphical display of metric history stored in BW
Metric history can also be displayed in a tabular view
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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Interactive ReportingSystem Overview – Reports
System Availability
Response Times
Response Time
Distribution
CPU Utilization
Database Utilization
Logons
User Activity
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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Interactive ReportingSystem Specific Reports
System Availability
Instance Availability
Host Availability
System Performance CPU Utilization
DB Utilization
Memory Utilization
File System Utilization
Paging Rate
Trans/Reports
RFC Destinations
DB Availability
Response Time Distribution
Response Time Composition
DB Performance
Applications
DB Usage
WebServ.Cons.
User Activity
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This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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Interactive Reporting Selection: Scenarios
Select Scenario(s)
Start Scenario Reporting
Overview Report
Scenario Specific Report
Report Categories
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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Interactive ReportingEEM Scenario Overview Reports
Availability Overview Performance Overview
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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Interactive ReportingEEM Scenario Specific Reports
Scenario Availability
Script Availability
Robot Availability
Step Availability
Scenario Performance
Script Performance
Robot Performance
Step Performance
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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Interactive ReportingMetric Monitor
Start Metric Monitor
Select Metric from Drop Down List
Select Instance from Drop Down List
Separated Instance Views
Zoom FunctionTrend Analysis
This presentation and SAP‘s strategy and possible future developments are subject to change by SAP at any time for any reason without notice. This document is provided without a warranty of any kind either expressed or implied, including but not limited to, the implied warranties of mechantability, fitness for a particular purpose , or non-infringement.
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