ALLIANCE COMPACT SCALING STANDARDS - mus.edu · Scott Evenbeck, President Guttman Community College...
Transcript of ALLIANCE COMPACT SCALING STANDARDS - mus.edu · Scott Evenbeck, President Guttman Community College...
ALLIANCE COMPACT
July 14, 2017Indianapolis, Indiana
SCALING STANDARDS
As ratified by the CCA Alliance
hen we started Complete College America in2009,conversationsinhighereducationbeganandendedwithaccess.Butaswe formedour
Alliance, now 42 members strong, we knew that thepromiseofhighereducationhadtobeaboutfarmorethansimplygettingstudentsinthedoor.Weneededtofocusonreforms that dramatically increase student success,structuralchangesthatleadtomorecollegegraduates,andtheremovalofbarriersthatstalloureffortstoprovidenotjustaccesstohighereducation,butaccesstotheAmericanDream.
So we set out to do just that, exposing broken structures within higher education,advocating tirelessly forprovenGameChangerstrategies,andstandingup for theall toomanystudentswhohaveleftourcampuseswithsomecredit,nodegreeandtoooftenanoppressiveamountofstudentloandebt.
Today,asourworkcontinuesandevolves,morepeoplethaneverarelisteningandtakingaction.Stateleaders,policymakers,administrators,advisorsandfacultyareowningtheirplaceinthisworkandleadingthechangeinstates,regions,systemsandinstitutionsacrossthe country. But even as our collective efforts have yielded extraordinary results,wemust continue to push forward.
Nowisthetimefordeeperengagementfrompeoplefromallwalksoflifeandatalllevelsofinfluence; the time for us to unite around the powerful idea that all students deserve asystemofhighereducationfocusedontheirsuccess;andthetimetoaccelerateourefforts.Simplyput,nowisthetimeforamovementincollegecompletion.
That iswhyCompleteCollegeAmericahasestablished thisAllianceCompactandScalingStandards – to increase our focus, strengthen intentionality and ensure many moreimpatient reformersareable to engageeffectively in thiswork. It is adeclarationofourbeliefsandroadmapforhowbesttorealizethem.
Together, equippedwitha commonvisionandaplanof action,we can forgeanewwayforward for our students and their families – one inwhich success, completion and theAmericanDreamarewithinreachforall.
Onward!
TomSugarPresident,CompleteCollegeAmerica
W
TABLEOFCONTENTS
CompleteCollegeAmericaAllianceCompact 1
ScalingStandards
OverviewandDefinitions 3
TheGameChangers 5
Equity 7
MetricsandEvidence 9
Policy 12
Communications 15
Implementation 18
ExpectationsofAllianceMembers 22
TheCompleteCollegeAmericaAllianceCompact
Webelieveourstudents–ofeveryrace,gender,ageandincomelevel–aspiretocompletecollegecredentialsofvalueandpurposebecausetheyseeksecureandfulfillinglivesforthemselvesandtheirfamilies;consequently,werejectthatlowaspirationsarethe
causeoflowgraduationrates.
Weacceptthatasleadersofstates,communities,institutionsandclassrooms,wehavea
sharedresponsibilitytoremovebarriers,reformsystems,andredesigninstructionto
facilitatemorestudentsuccess–butneverbyweakeningacademicrigororreducingthe
exceptionalqualityofAmericanhighereducation.
Wecannotupholdtheseidealswithoutacknowledgingthesetruths:
● Timeistheenemyofcollegecompletion.
Therefore,earlyandsustainedmomentumisvitalforstudentsuccess.
● Structurebenefitsstudents.
Therefore,allstudentsdeserveclearacademicpathways,purposefulprogramselection,andclassschedulesstructuredtoallowworkandfamilybalance.
● Studentsuccessrequiresamutualcommitment.
Therefore,studentsmustworkharder,acceptingstructuresthatspeedtheirsuccess;andinstitutionsmustberesponsivetotheneedsoftheirstudents,utilizingnewpolicyandpracticeproventoboostachievement.
Accordingly,thisAlliancesharesthefollowingbeliefsandmakesthesecommitments:
Webelieveinequity.Weknowwe’reallinthistogether–andourcollectiveeconomic,culturalandcivicfuturesdependuponsuccessinhighereducationforallpeople,notjustthemosteconomicallysecure.Wewillmovebeyondlipservice,recognizingthatwhiledatadisaggregationisanessentialstartingpoint,wemustdomoreinourpursuitofconcreteactionsproventopermanentlycloseeducationalachievementgapsforthosemostoftenleftbehind:studentsofcolor,low-incomestudents,first-generationstudentsandolderstudents.Wesupportstudentsofhighabilityandhighneedandrejectlowexpectations.
Webelieveinevidenceandfacts.Wedonotfearthehardtruthsrevealedthroughanhonestassessmentofthedata,butinsteadrealizethatdataarekeytounderstandingourstrengths,confrontingourchallengesandidentifyingsolutions.Everyone–fromtheboardroomtotheclassroom-mustengageindataanalysisandtheevaluationsofresults.Dataprofessionalsshouldbeempoweredtostepuptojointheirfellowchangeagents,assertingtheirexpertisetohelpdrivecontinuousimprovement.
1
Webelieveinsmartpolicytoaccelerateandsustainsystemicreforms.Wewillassertthescalingpowerofpolicywhenitisevidence-based,pursuedinanappropriatevenue,developedtransparentlyandcraftedwithimplementationinmind.Weknowthatgoodpolicyprovidesflexibilityforinstitutionsbutdoesnotcompromiseonequity,quality,oraccountabilityforresults.Wemustrestoreandsustainpublicinvestmentinhighereducationbecauseitsbenefitsarebroadlyenjoyedbythepublic,notjustprivately.Werespectthedutyofelectedandappointedpolicymakerstoprotectthepublicinvestmentinhighereducationanddemandbetterandmoreequitablereturnsforstudentsandtaxpayers.
Webelievecommunicationaccelerateschange.Wewillestablishanddrivemechanismstoenhanceourconnectedness,frequentlyandeffectivelysharingourreformeffortsandstoriesofsuccess.Wewillmarshalpublicopiniontowardadeeperunderstandingofthechallengesfacingourstudentsandthesolutionsbeingchampionedbyourmovement,focusingallAmericansonasharedvisionforthefutureofhighereducation.
Webelieveineffectiveimplementation.Wewilldevelopandactonclear,concise,highly-structured,evidence-basedandgoal-orientedimplementationplansdesignedtoachievedramaticimprovementsinstudentsuccess.Themeasurablegoalsandtheplanstoachievethemmustbeequallyownedbyadministratorsandfacultywithaclearunderstandingoftheirresponsibilitiesforgeneratingresults.Weexpectactionatscaleandwithurgency,ensuringallstudentsareprovidedtheopportunitytobenefitfromreformefforts.Wewilldeploybestpracticeswheretheyexistandworktodiscovernewsolutionswheretheydonot.
WebelieveinthisAlliance.Weareimpatientreformers,agentsofchange,andsystemdisruptorsfromallwalksoflifeandpositionsofinfluence–equippedwithevidenceandurgentlydrivenbecauseourcountry’sfuturedependsuponoursuccess.WemustbeasdiverseasAmericayetstrongertogetheraswejointlyleadandcollaboratetopushforsubstantialandsustainableincreasesinachievementandcompletionforallstudents.Wewillaccelerateourpaceasweruntowardproblems,notawayfromthem.
Together,wedreamthingsthatneverwereandask,“Whynot?”1
EstablishedandratifiedbytheMembersoftheAllianceJuly14,2017
Indianapolis,Indiana
1GeorgeBernardShaw,BacktoMethuselah,1921. 2
AselectgroupoftheAlliance’smostrespectedandaccomplishedcontentexpertsandthoughtpartners
TeamsformedbyeachAllianceMemberthatincludeleadsforEquity,Metrics,Policy,Communications,andImplementation
Teams,whichincludefaculty,formedatthecampusleveltoenactreforms,customizethemforlocalconditions,andmeasureresults
Theleaders,administrators,faculty,partnerorganizations,studentsandfamilieswhoshareourbeliefsandstriveforthereformsnecessarytoensuremorecollegegraduates
TheCompleteCollegeAmericaScalingStandards
WhoispartoftheAlliance?
WhatisanAllianceMember?AnAllianceMemberisastate,territory,postsecondarysystem,metropolitanareaorinstitutionalconsortiathatcommitstosetcollegeattainmentgoals,collectandreportcollegecompletionmetricsandpursueGameChangerstrategiesintendedtodramaticallyincreasecollegecompletionratesandcloseattainmentgapsforlargenumbersofstudentsacrossmultipleinstitutions.
WhatisScale?ScaleisachievedforanAllianceMemberwhenastrategyisdeployedfor100%ofthestudentswhowouldbenefitfromit.
WhatisScaling?Scalingistheprocessthatstates,regions,andinstitutionsundergotogethertoachievescale.Asuccessfulscalingprocessstartswithacommitmenttofullscaleandphasesinthestrategyalongacleartimeline,refiningstrategiesalongthepathto100%scale.
WhataretheScalingStandards?ScalingStandardsareconcrete,verifiable,anddeliberateactionsthatarenecessarytosuccessfullyscaleGameChangerstrategies.Effectivelyintegratingthefivescalingstandardareascanresultindramaticimprovementsincollegecompletionandtheclosingofachievementgaps.TheScalingStandardsareareflectionofvaluablelessonslearnedfromAlliancemembers,CompleteCollegeAmericastaff,CCAfellowsandpractitionerswhohavesuccessfullyscaledcollegecompletionreforms.
WhatdowedowiththeScalingStandards?TheScalingStandardsareaframeworkforbuildingcomprehensiveactionplansbyboththeCompleteCollegeAllianceandCampusImplementationTeams.TheScalingStandardsshouldbeusedtodevelopmemorandaofunderstandingforscaleinitiatives,evaluateAllianceMemberactionplans,andhelpCompleteCollegeAllianceTeamMembersevaluatetheirownreadinessandcommitmenttotheworkofimprovingcollegecompletionandachievingequity.
CCAFellows
CompleteCollegeAllianceTeams
CampusImplementationTeams
ImpatientReformersandtheStudentsTheyServeTHEALLIANCE
3
THE ALLIANCEArkansas
Central Valley (CA) Higher Education Consortium
ColoradoCity University of New York
ConnecticutDistrict of Columbia
Florida
GeorgiaHawaii
Houston GPS
IdahoIllinoisIndiana
Kentucky
Larry Abele, Provost Emeritus Florida State University
Peter Adams, Professor Emeritus Community College of Baltimore County
Rob Anderson, PresidentSHEEO
Kimberly Beatty, Chancellor Metropolitan Community College
Angie Bell, Assoc Vice Chancellor University System of Georgia
John Cech, Deputy Commissioner of Higher Education
Montana University System
Tristan Denley, Exec Vice Chancellor University System of Georgia
Scott Evenbeck, President Guttman Community College
Joe Garcia, PresidentWICHE
Ross Gittell, Chancellor Community College System of NH
MembersLouisiana
Maine
Maryland
Massachusetts
Minnesota
Mississippi
MissouriMontana
Nevada
New Hampshire
New Mexico
Ohio
Oklahoma
CCA Fellows
Loretta Griffy, Associate Provost Austin Peay State University
Nia Haydel, Director, Academic Center for Excellence
Dillard University
John Hetts, Sr Director, Data Science Educational Results Partnership
Cheryl Hyman, Former Chancellor City Colleges of Chicago
Pearl Iboshi, Director, IR and Analysis University of Hawaii
Kathy Johnson, Exec Vice Chancellor IUPUI
Chris Juarez, Professor, Mathematics Community College of Aurora
Mike Krause, Executive Director Tennessee Higher Education Commission
Donna Linderman, DeanCity University of New York
Teresa Lubbers, CommissionerIN Commission for Higher Education
OregonPennsylvaniaPuerto Rico
Rhode IslandSouth Dakota
Tennessee
TexasThurgood Marshall
College FundUtah
VermontVirginia
West VirginiaWisconsinWyoming
Nasser Paydar, ChancellorIUPUI
Carol Puryear, Vice Chancellor Tennessee Board of Regents
Tim Renick, VP, for Enrollment Management; Vice Provost Georgia
State University
Gary Rodwell, IT Specialist University of Hawaii
Paula Short, Senior Vice Chancellor Senior Vice President
for Academic Affairs and Provost University of Houston System
University of Houston
Uri Treisman, Executive Director The Charles A. Dana Center
Sarah Tucker, ChancellorWV Council for Community
and Technical College Education
German Vargas, Assistant VP College of Coastal Georgia
Steve Wrigley, Chancellor Univeristy System of Georgia4
The CCA Way The Game Changers and Scaling Standards
Math Pathways GPS Direct Returning
Adults 15 to Finish
HIGHLY-STRUCTURED IMPLEMENTATION DESIGN
Corequisite Support
THE ALLIANCE
EQUITY
METRICS AND EVIDENCE
POLICY
COMMUNICATIONS
Momentum Year
Purpose First: Informed Choice 9 Credits within Chosen Program of Meta Majors Math and English Gateway Courses 30 Credits in a Year Corequisite Support
5
The Game Changer Strategies
AGameChangingSequence
Math Pathways
GPS Direct
Returning Adults
15 to Finish
Enrollenteringstudentsintothecollege-levelmathandEnglishcourses,providingthosewhoneedadditionalhelpaconcurrentcourseorlabthatprovidesjust-in-timeacademicsupport.
EndthepracticeofusingCollegeAlgebraasthedefaultmathcoursefornewenteringstudents.Instead,providerigorousandappropriategatewaymaththatalignswiththeskillsandknowledgeneededforsuccessinstudents’programsofstudy.
Defaultstudentsontoguidedpathways–clear,highly-structureddegreemapsthatarebuiltforon-timecompletion.Empowerstudentstomakeinformedchoicesofmajorsandusetechnology-enabled,earlyalertstokeepthemontrackforgraduation.
Providestudents,especiallythosereturningtopursuetheireducation,apredictableandconsistentschedulethatfitstheirbusylives.Givecreditforpriorlearningandexperience,andprovideadditionalsupporttohelpstudentsnavigatethesystem.
Advisestudentstoenrollin15creditseachsemester(30creditsperyear,includingsummers)inordertocraftaplanthatleadstoon-timecompletion.Financialaiddollars,aswellasinstitutionalprocessandpractice,shouldsupportthatstandard.
Corequisite Support
EstablishtheConditionsforChange
CreateDiverseTeam
SetAttainmentandEquityGoals
CollectandDisaggregateMetrics
AlignFundingtoOutcomes
FormaBeliefsCompact
RestructureSystemstoImproveOutcomesandNarrowGaps
Advisors
Faculty
Launch15toFinish
IdentifyMeta-Majors
CreateMomentumDegreeMaps
BeginProactiveAdvising
DevelopandDeployMathPathways ReplaceRemediationwithCorequisiteSupport
DeployTargetedInterventionstoPermanentlyCloseGaps
MonitorGameChangerScalingEffortstoDriveContinuousImprovement
DeployStrategiesforAdultandUnderservedStudents
6
EquityScalingStandards
Webelieveinequity.Weknowwe’reallinthistogether–andourcollectiveeconomic,culturalandcivicfuturesdependuponsuccessinhighereducationforallpeople,notjustthemosteconomicallysecure.Wewillmovebeyondlipservice,recognizingthatwhiledatadisaggregationisanessentialstartingpoint,wemustdomoreinourpursuitofconcreteactionsproventopermanentlycloseeducationalachievementgapsforthosemostoftenleftbehind:studentsofcolor,low-incomestudents,first-generationstudentsandolderstudents.Wesupportstudentsofhighabilityandhighneedandrejectlowexpectations.
Makeastrongcase
Makingastrongcaseforequityincollegecompletionworkisitselfanimportantcomponentofascaleeffort.TheCompleteCollegeAllianceTeammustreviewandpresentdisaggregatedsuccessmetricstoshowthatattainmentgoalscannotbeaccomplishedwithoutintentionaleffortstocloseachievementgaps.TheCompleteCollegeAllianceTeammustcommunicateequitygoals,aswellastherelatedstrategiesforachievingthem,inwaysthatwillspeaktoandmotivatevariousaudiencestotakeaction.(SeeCommunicationsScalingStandardsformore.)
TheStandardismetwhenaclear,data-drivencaseforanequityagendahasbeendevelopedandpublicized.
Cultivatecommitment
ItisimportantthattheCompleteCollegeAllianceTeamdedicatesitselftoidentifyingandclosingestablishedachievementgaps.Theteam’sEquityLeadmustholdtheteamaccountableforthatcommitment.Itisequallyimportantthatallinstitutions,includingthemostselective,putforththeirowncommitmenttopermanentlyclosingachievementgapsforallpostsecondarystudents,notjustthestudentscurrentlyenrolledattheirinstitutions.
TheStandardismetwhentheCompleteCollegeAllianceTeamandInstitutionalLeadershavepubliclycommittedtoagoalofclosingachievementgapsbyadatecertain.
Fostertrust
Whentacklingissuesassensitiveandcomplexaseducation,race,income,andemployment,expliciteffortstobuildandnurturetrustareessential.TheCompleteCollegeAllianceTeammustdeepenpartnershipswithinstitutionsthatservethetargetedpopulations.Strategiesmustbecustomizedtomeetthecontextoftheseinstitutions,butnotavoidedbecauseofthatcontext.Theadviceofstudents,diversityexperts,communityorganizations,andthosewithexperienceservingtargetpopulationsmustbeheeded.
TheStandardismetwhenleadersofinstitutionsservingtargetedpopulationsagreetheyhavestrongworkingrelationshipswithhighereducationleadersandpolicymakersacrossthestateorregionandthattheirexpertiseandperspectiveinfluencedecisions.
Focusattention,support,andresourceswheretheymattermost
WhenaCompleteCollegeAllianceTeamiscommittedtoscalingcollegecompletionstrategies,itmustprioritizesupportforinstitutionsthatservehighpopulationsoflow-income,minority,andadultstudentsbyprovidingsufficientresourcesandsupportfortheseinstitutionstoachievescale.
TheStandardismetwheninstitutionsservingunderrepresentedpopulationsagreetheyhavethesupportnecessarytoscaleandsustaincompletionandequitystrategies.
7
Alignfinancialincentivestoequitygoals
Ifequitygoalsareatoddswithstatefinancialincentivesandaccountabilitymeasures,theCompleteCollegeAllianceTeamshouldexpectfrictionbetweenpolicyleadersandinstitutionsservingtargetpopulations,whichinturnstagnatesprogress.Policyleadersmustdesignfundingformulastoincentivizetheclosingofachievementgapsandrewardinstitutionsthathavedemonstratedtheircommitmenttoservingunderservedstudents.
TheStandardismetwheninstitutionalfundingisdirectlyandexplicitlytiedtotheoutcomesoftargetpopulationsbasedonrace,age,orincome.
Safeguardequitythroughoutscalingefforts
TheCompleteCollegeAllianceTeam,withleadershipfromitsEquityLead,mustrelentlesslymonitortheresultsofscalingeffortstoverifythattheyclosegapsforunderrepresentedandlower-performingpopulations,andadjustasnecessary.Structuralchangesmaynotbeenoughtoclosegaps,necessitatingmoretargetedinterventionstoaddresstheuniquechallengesofeachunderservedstudentpopulation.
TheStandardismetwhentheCompleteCollegeAllianceTeampublishesdataprovingthatthestrategiestheyimplementednarrowedachievementgaps.
EmbedequityineachoftheScalingStandards
TheworkofcreatingmoreequitableoutcomesmustbecontinuallytopofmindforthePolicy,MetricsandEvidence,CommunicationsandImplementationLeadsoftheCompleteCollegeAllianceTeam.Whileitisunrealistictobelieveprogresscanbemadewithoutasinglepointofownership,itisequallyunlikelythattheEquityLeadcanmakeprogressunlessequitygoalsheavilyinfluencetheworkofothersontheCompleteCollegeAllianceTeam.TheEquityLeadmustworkdirectlywitheachteammembertoexplorewaystoembedequitygoalsintotheirowndailywork.
TheStandardismetwhenallmembersoftheCompleteCollegeAllianceTeamhaveengagedinmeaningfulconversationwiththeEquityLeadtofocustheirowneffortsmoreintentionallyonequity
andhavechangedthewaytheydotheirworkasaresult.
ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommitsthe
followingresourcesinreturn:
● DisaggregateddatafromtheCompleteCollegeAmericacollectionprocesstohelpshape conversationsandgoal-settinganddrivereform
● Specializedprojectsforminority-servinginstitutions
● Samplecommunicationslanguagethathighlightstheeconomicandmoralimperatives forclosingachievementgaps
● Expertadviceonconstructinganoutcomes-basedfundingmodelthatappropriately rewardsimprovementswithunderrepresentedpopulations
8
MetricsandEvidenceScalingStandards
Webelieveinevidenceandfacts.Wedonotfearthehardtruthsrevealedthroughanhonestassessmentofthedata,butinsteadrealizethatdataarekeytounderstandingourstrengths,confrontingourchallengesandidentifyingsolutions.Everyone–fromtheboardroomtotheclassroom-mustengageindataanalysisandtheevaluationsofresults.Dataprofessionalsshouldbeempoweredtostepuptojointheirfellowchangeagents,assertingtheirexpertisetohelpdrivecontinuousimprovement.
Ifitmatters,measureit
Thecommoncompletionmetricsfocusonthemostimportantmeasuresofprogress,completion,andequity.Thesesimple,consistentmeasuresprovideimmensevaluetothefieldandcomplementtherigorousresearchandcausalevaluationthatdriveourwork.TheCompleteCollegeAllianceTeam,withleadershipfromtheMetricsandEvidenceLead,mustregularlyreportthesemetricstoCompleteCollegeAmericaandusethemtoproducedigestible,actionablereportstoadvancetheirgoals.(SeeCommunicationsScalingStandardsformore.)
TheStandardismetwhenCompleteCollegeAllianceTeamspubliclysharecommoncompletion,progress,andequitymetrics.
Workdeeplywithdatatodriveinnovation
Datacollectiononitsownwillnotdrivechange.Changecomeswhenpeopleinteractandinternalizethedata,drawtheirownconclusionsandtakeaction.CompleteCollegeAllianceTeamsmustusedatatodeveloptheproblemstatementthatcatalyzesplanningandreform.(SeeImplementationScalingStandardsformore.)
TheStandardismetwhencollegecompletionandequitymetricsareexplicitlyandconsistentlyincorporatedintotheCompleteCollegeAllianceTeam’sproblemstatement,goals,andimprovementstrategies.
Empowerdataexpertstobeleadersinthemovement
Dataprofessionalsmustbemorethanproducersofdata,butratherleaderswhoguidedecision-makers,helpingthemtoleveragedatatoprioritizeandfocuscollegecompletionefforts.Dataprofessionalsarethewatchdogsofsuccessforallscalingefforts.Theyshouldbeinvolvedinthedevelopmentofevaluationplansfromtheoutset,helpexecutetheplansandhaveaccesstonecessaryresourcestosupportprojectevaluation.TheymustalsohelpothermembersoftheCompleteCollegeAllianceTeamdeveloptheirownskillssothattheycanbetterunderstandandinterpretdataindependently.
TheStandardismetwhenthemembershipoftheCompleteCollegeAllianceTeamandCampusImplementationsTeamsincludeadataprofessionalwhogeneratesdata,translatingitintoactionableinformationthatleadstomeaningfulrecommendationsincorporatedintoactionplans.
Givevoicetothesilentthroughdata
Nodataanalysiscantellthefullstoryuntilitdisaggregatesdatabyvariousstudentsubgroupsthathavebeenunderservedbyhighereducation.WhileitmaybetemptingfortheCompleteCollegeAllianceTeamtouseaggregateddatatodrawconclusionsonthestateofstudentsuccess,theMetricsandEvidenceandEquityLeadsmustinsistthatfurtheranalysisbeconductedtoaccountforthedifferentialimpactonvariousstudentgroups.(SeeEquityandImplementationScalingStandardsformore.)
9
TheStandardismetwhenallreportsrelatedtocompletionandinterventionimplementationsexplicitlycalloutthechallengesfacedbydifferentpopulationsandtheimpactofinterventionsonthosesamepopulations.
Supportimplementationatscale
TheCompleteCollegeAllianceTeam’sMetricsandEvidenceLeadandhisorhercounterpartswithininstitutionsmustsupportCampusImplementationTeamsbycollectingandreviewingagreeduponstudentoutcomedataandotherevaluationdatareflectingtheoverallqualityofthescalingeffort.Descriptivedata,particularlywhenitiscollectedaspartofalarge-scaleeffortshouldbesufficienttodemonstratethesuccessoftheinitiativeandareasinneedofimprovement.Wherepossible,theCompleteCollegeAllianceTeamshouldsupportrigorouscausalresearchtounderstandwhatelementsoftheinterventionhadthegreatestimpactonstudentperformance.Everyoneshouldunderstandthatittakestimetoseelong-termimpactsoncompletion,butwheninstitutionsandstatesscale,short-andlong-termresultswillberevealedmoreswiftly.(SeeImplementationScalingStandardsformore.)
TheStandardismetwhentheCampusImplementationTeamshavereportedtotheCompleteCollegeAllianceTeamthequalitativeandquantitativeresultsofimplementationeffortsassoonastheyareavailable.
Communicatefindingsfromdatatodrivereform
TheCompleteCollegeAllianceTeam’sDataLeadshouldworkwiththeCompleteCollegeAllianceTeamtoanalyzeallavailabledatatounderstandthenatureofthecompletionproblemortheimpactofanintervention.Dataandcommunicationsprofessionalsmustworktogethertoaccuratelyrepresentthedataandtellthemostcompellingstorypossibletodrivereform.(SeeCommunicationsScalingStandardsformore.)
TheStandardismetwhenabroadrangeofstakeholderscancomfortablydescribethelessons
learnedfromthedataandpublishedreportsareeasilydigestibleandaccuratelyrepresentthefacts.
ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommits
thefollowingresourcesinreturn:
● SetofindustrystandardmetricsthatareclearlydefinedandreportedbyallCompleteCollegeAmericaAllianceMembersandamechanismtoreportthosemetricstoCCA
● SeriesofCCA-createdreportsandproductsdesignedtofacilitatetheuseofdata
● Supportincreatingstate-levelreportsdesignedtosupportcompletionefforts
● Training,networksandsupportfordataprofessionalsontheCompleteCollegeAllianceTeamtounderstandhowtheexpertiseofdataprofessionalsfitsintogoalsetting,policy,andimplementationprocessesandtofacilitatepartnershipswithcommunicationsstaff
● Datafornationalandin-stateeventstosupportstrategyimplementation
10
● Aquantitativeandqualitativeevaluationframeworkthatincludesmeasurementof short-,medium-andlong-termoutcomesthatshouldbeusedtoassessimplementation success
● Cleardefinitions,standards andtemplatestohelpfacilitatethedatacollectionprocessto supporttheevaluationframework
● ContinuedcommitmenttocollecttheCommonCompletionMetricsandall implementationmeasuresbrokenoutbyrelevantdemographicgroupsanddatatoolsthat allowdatatobeviewedfordifferentdemographicgroups
● On-demandassistancewithdatacollection,interpretation,andpresentationaswellas assistancewithhelpingAllianceMemberswithresolveissuesrelatedtomultipledata systems
11
PolicyScalingStandards
Webelieveinsmartpolicytoaccelerateandsustainsystemicreforms.Wewillassertthescalingpowerofpolicywhenitisevidence-based,pursuedinanappropriatevenue,developedtransparentlyandcraftedwithimplementationinmind.Weknowthatgoodpolicyprovidesflexibilityforinstitutionsbutdoesnotcompromiseonequity,quality,oraccountabilityforresults.Wemustrestoreandsustainpublicinvestmentinhighereducationbecauseitsbenefitsarebroadlyenjoyedbythepublic,notjustprivately.Werespectthedutyofelectedandappointedpolicymakerstoprotectthepublicinvestmentinhighereducationanddemandbetterandmoreequitablereturnsforstudentsandtaxpayers.
Identifythepolicy’spurpose
Policycanbeusedtosetscalethresholds,defineterms,layoutreportingrequirements,orreinforcecampus-drivenreforms.Outdatedlawsandpoliciescanstandinthewayofprogressunlessamended.Thefirststepofanydiscussionaroundpolicyistoidentifythereasonthepolicyisnecessary.
TheStandardismetwhentheCompleteCollegeAllianceTeam’sPolicyLeadcanclearlyarticulatetheissuethatthepolicyisintendedtoaddress.
Listenandlearnbeforeacting
TheCompleteCollegeAllianceTeam’sPolicyLeadmustexaminehowothershavetackledtheproblem,eitherthroughpolicyorpractice,andwhetherthoseeffortsweresuccessful.Thisinformationshouldbesharedbroadlywithpolicymakerswithinthestateorregion.
TheStandardismetwhentheCompleteCollegeAllianceTeam’sPolicyLeadhasdata-driven,evidence-basedexamplesofsuccessfulpolicyacrossthecountryandusesthoseexamplestoinformpolicyproposals.
Selectthevenuewiththegreatestchanceofsuccess
Ifpolicyiswarranted,itcouldbeenactedthroughlegislation,gubernatorialexecutiveorder,coordinatingboardpolicy,systempolicy,orinstitutionalpolicy.TheCompleteCollegeAllianceTeam’sPolicyLeadmustleadadiscussionthatconsidersthepoliticalenvironment,highereducationgovernancestructure,andstakeholdersupportoroppositiontodeterminethebestvenueforthepolicyanditslong-termsustainability,exercisingparticularcautionwhenconsideringlegislation.
TheStandardismetwhentheCompleteCollegeAllianceTeam’sPolicyLeadhasdiscussedanddocumentedtheprosandconsofadoptingpolicyinvariousvenuesandisconfidenttheselectedvenueismostlikelytoachievedesiredresults.
Createandcirculateadraftpolicy
Detailsmatter,soadraftpolicyandthestepsinthepolicymakingprocessshouldbecraftedearlyonandmadeavailabletothosewhowillberesponsibleforimplementingit.TheGovernor,SHEEOagency,andkeylegislatorsshouldallbeengagedearlyinthedraftingprocess.Stakeholdersmustnotonlybeaskedtocommentonthepolicyinconcept,butalsooffertheiruniqueperspectiveonthelanguagethatisusedinitsconstruction.
TheStandardismetwhenadraftpolicydocumenthasbeenreceivedandreviewedbystakeholders.12
Broadlysolicitadvicefromexpertsandstakeholders
TheCompleteCollegeAllianceTeam’sPolicyLeadshoulduseprofessionalassociationsanddesignatedgovernmentliaisonstosurfacepossibleimprovementsandobjectionstothepolicy.Thefeedbackprocessmustbedonewithanopenmindandwillingnesstomakeadjustments.Feedbackshouldnotbetakenatfacevalueandinsteadshouldbeevaluatedagainstknowndataandestablishedbestpractices.Doingsowilllimittheinfluenceofanecdotesandunprovenbeliefs.TheCompleteCollegeAllianceTeam’sPolicyLeadshouldcommunicatewithstakeholdersabouthowtheirinputwaseitherincorporatedintothepolicyorwhyitwasnotincluded.
TheStandardismetwhenallstakeholdersexpectedtobeimpactedbythepolicyhavehadtheopportunitytoprovideinputandagreetheirinputwasnotonlysolicited,butevaluatedandconsidered.
Provideexceptionalsupportforthepolicymakingprocess
TheCompleteCollegeAllianceTeam’sPolicyLeadmustproactivelycoordinatetalkingpoints,Q&Apreparation,handouts,presentations/testimony,andotherresourcesasneededtosupportthepolicy’senactment.
TheStandardismetwhenthepolicy’sauthoranddecision-makersagreethattheyhadeverythingtheyneededthroughouttheprocesstoenactanappropriatepolicy.
Ensurerobustcommunicationsthroughoutthepolicymakingprocess
TheCompleteCollegeAllianceTeam’sPolicyLeadmustworkwiththeCommunicationsLeadtoensurethatallaffectedpractitionersareengagedinongoingcommunicationthroughoutthepolicymakingprocess.Intentionaleffortsmustbemadetoensurethatfacultyandstaff--notjustPresidentsandProvosts--areinformedabouttheproposal,awareofthesuccessfulpassageofthepolicy,informedaboutwhyitwasenacted,andclearonnextstepsforimplementation.(SeeCommunicationsScalingStandardsformore.)
TheStandardismetwhenallstakeholdersandconstituentswhowillbeimpactedbythepolicyareawareofitspassageandunderstandtheroletheywillplayinimplementation.
Proactivelylaunchtheimplementationandsetexpectations
TheCompleteCollegeAllianceTeammustproactivelyconvenethosewhowillleadtheimplementationofthepolicyandthosewhowillexecuteit,establishexpectationsandmilestones,andconnectimplementerstoavailableresources.(SeeImplementationScalingStandardsformore.)
TheStandardismetwhentherightcombinationofpeoplehasbeenconvenedtoworkonimplementation,supportedbystateornationalresourceswhenpossible.
Establishafeedbacklooptoensureresults
Ifthepolicyneedstobemodifiedbasedonlessonslearnedduringimplementation,thosesuggestionsshouldbeincorporatedintoafuturepolicyagenda.Aretrospectiveanalysisshouldbemadepubliclyavailable,sothatpractitionersnationallycanlearnfromothersandfurtherrefinetheirownwork.Thefeedbackloopmustidentifyexistingpoliciesornewlyproposedpoliciesthatworkagainstthegoalsofthereform,tobothpreventbadpoliciesfrombeingadoptedandimprovethegoodpoliciesthathavebeenadopted.
TheStandardismetwhenthoseinvolvedwiththepolicymakingprocesshaveeitherconfirmedthatthepolicyreacheditsintendedaimorhavealteredittobetterdoso. 13
ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommits
thefollowingresourcesinreturn:
● Assistanceprioritizingpotentialpolicyagendaitemsandselectinganappropriatevenue
● Pragmaticadviceandlanguagereviewduringpolicyconstructionanddrafting
● Facilitationofthestakeholderdialogueduringthevettingprocess
● In-personpresentationsortestimonytoinformpolicymakersaboutthenationallandscape
● Directcommunicationsandimplementationsupportuponthepolicy’senactmentandevaluationsupporttoanalyzethepolicy’simpact
● Off-the-shelfresourcestosupportthepolicymakingprocessthroughCompleteCollegeAmerica’spublicationentitledNewRules.Thisresourceprovides:
➢ Detailedpolicylanguagetoserveasastartingpointforconstructingadraft➢ Abriefnationalpolicyscan➢ Questionstoaskstakeholdersandtheirexpectedperspectivesforuseinthe
vettingprocess➢ Talkingpoints,Q&APrep,anddigestibledatavisualstosupportthe
policymakingprocess
14
CommunicationsScalingStandards
Webelievecommunicationaccelerateschange.Wewillestablishanddrivemechanismstoenhanceourconnectedness,frequentlyandeffectivelysharingourreformeffortsandstoriesofsuccess.Wewillmarshalpublicopiniontowardadeeperunderstandingofthechallengesfacingourstudentsandthesolutionsbeingchampionedbyourmovement,focusingallAmericansonasharedvisionforthefutureofhighereducation.
Empowercommunicationsexpertstobeleadersinthemovement
TheCompleteCollegeAllianceTeam’sCommunicationsLeadwillserveastheprimarycontactforCompleteCollegeAmericaonalleffortsrelatedtocommunicationsandmediastrategy,includinghelpingtoidentifyopportunitieswithinthestate,region,orconsortia.ThisindividualmustcoordinatewithothermembersoftheCompleteCollegeAllianceTeamandserveasaleaderonadvancingcollegecompletion.
TheStandardismetwhentheCompleteCollegeAllianceTeamandCampusImplementationTeamsincludeacommunicationsprofessionalwhomakesmeaningfulrecommendationsaboutAllianceactivitiesanddrivesmomentum.
Developanetworkofcommunicationsambassadors
AsCompleteCollegeAllianceTeamsworktosharesuccessesandhighlightstoriesfrombothwithinstatesandregionsandaroundthecountry,theirCommunicationsLeadsmustcultivatealistofambassadors,validatorsandadditionalcommunicationsprofessionalswithintheirstateorregionwhowillhelptosharecontentthroughouttheirnetworks.Amplifyingthemessagesthroughthisnetworkwillensurebroaderreachandawarenessaroundcollegecompletionstrategiesandtherolevariousplayershaveinimplementation.
TheStandardismetwhentheCompleteCollegeAllianceTeam’sCommunicationsLeadhascompiledalistofindividualswillingtoserveascommunicationsambassadors.
Developacommunicationsplanforcollegecompletionefforts
TheCommunicationsLeadmustworkwiththefullCompleteCollegeAllianceTeamandcommunicationsambassadorstoassessaudiences,constructkeymessagesandlayoutwhichcommunicationstacticswillbeusefulinadvancingcollegecompletion,includingconcretegoalsonoutreach,audiencegrowth,andotheroutcomes.
TheStandardismetwhenacommunicationsplanisdevelopedthatincludesproposedtacticsandconcretegoals.
Tailormessagingandtacticstospeaktoandmotivatevariousaudiences
Advancingamovementrequiresunderstandingofthebackgroundsandmotivationsofavarietyofaudiences,particularlyasitrelatestoequitygoalsandstrategies.TheCompleteCollegeAllianceTeam’sCommunicationsLead-aswellascommunicationsambassadors-mustunderstanddifferentperspectivesandcraftacommunicationsstrategythatwillbuildbuy-infromthosewhoarecriticaltothesuccessfulscalingofstrategies.Effectivecommunicationsshouldleveragethedataintheformofcompellingvisualizations.Informationshouldbereportedpubliclytokeystakeholdersintheformofconciseandassertivematerialsthatfocusontheproblem,theimpactonstudents,andproposedsolutions.
15
TheStandardismetwhenallCompleteCollegeAllianceTeamMembersintentionallycommunicatewithdiverseinstitutionsandindividuals,withintheirstateorregion,withlanguagethatrepresentsthesharedvalueswithintheplannedstrategies.
Regularlyshowcaseefforts,successesandstories
BasedoninformationreceivedfromImplementationandDataLeads,theCommunicationsLeadmustcuratewritten,recorded,andpresentedcontentdesignedtohighlightleaderswhoareguidingeffortsandcapturevideosofstudentswhoareimpactedbythestrategiesthathavebeenimplemented.Datashouldbeintegratedwhereverpossibleindigestiblemannerthattellsanaccuratestory.(SeeDataScalingStandardsformore.) Thesetacticshelpsharethestoryofthereformandhighlightthegreatworkunderway.Incoordinationwithotherleaders,successstoriesshouldalsobesharedwithlocalandregionalpress.Additionally,informationrelatedtothegoalsofinterventions,progressbeingmadeonimplementation,anddecisionpointsthatdefinetheinterventionshouldbesharedacrossstakeholders.
CompleteCollegeAllianceTeams,undertheleadershipoftheCommunicationsLead,willcreatelocalmechanismstodistributecontent,includingmonthlynewsletters,successevents,pressconferencesandsocialmediaaccounts(forexample:@CompleteCollegeWyoming).
TheStandardismetwhentheCompleteCollegeAllianceTeamhasdevelopedcustomized,localmechanismstodistributestoriesofimplementationandsuccess,andallimpactedstakeholdersare informedofefforts.
LeverageCCA’sbroadstakeholdernetworkandrobustonline
platformtofurtherspotlightsuccesses
CompleteCollegeAmericawillprovidearobustonlineportalthatwillserveasahubforourregional,state,andnationalefforts.Theplatformwillbeanactivitycenterofthecollegecompletionmovement,showcasingAllianceworkandregularlyupdatedcontentonimplementationefforts.Inadditiontoprovidingcontentfortheplatform,CompleteCollegeAllianceTeams,ledbytheirCommunicationsLead,shouldsharetheirstoriesandsuccesseswithCompleteCollegeAmericasothattheycanbedistributedmorebroadly,includingtonationalpressasappropriate.
TheStandardismetwhentheCompleteCollegeAllianceTeam’sCommunicationsLeadprovidesacalendarforsubmittingcontenttohighlightAlliancemember’sefforts.
Monitorsuccessofcommunicationseffortsandrefinetactics
Communicationseffortsmusthavecleargoalsonoutreach,audiencegrowth,andothermeasurableoutcomes.Thiswillinclude:numberofvisitorstotheCCAplatformAllianceMemberpage,followersonsocialmedia,mediamentionsandnumberofpublicationsproduced.TheCompleteCollegeAllianceTeam’sCommunicationsLeadshouldworkwithotherteammembersandcommunicationsambassadorstoensureconstantrefinementanddeploymentofnewtactics,asnecessary.
TheStandardismetwhenCommunicationsLeadshavedevelopedandareactivelytrackingthemetricsandgoalsagainstwhichtheywillmeasuresuccessoftheircommunicationsstrategies.
16
ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommits
thefollowingresourcesinreturn:
● SupportinthedevelopmentofcommunicationsplansandtacticstohighlighttheAlliancemember’sworkandstatusofimplementations.
● Anonlineplatformtohighlightstateefforts,includinganindividualstatepagethatcollectsstories,resourcesanddataonstateimplementationefforts.
● OpportunitiesforfurtherexposurethroughCompleteCollegeAmerica’sexistingnetwork-includingmonthlynewsletters,standalonevideocontentandavenuetoshowcasetheAlliancemember’sworkatnationalandregionalevents.
● Communicationtemplatesthatcanbedeployedwithininstitutionsthatarecustomizablewiththeinstitutions’ownbranding.
17
ImplementationScalingStandards
Webelieveineffectiveimplementation.Wewilldevelopandactonclear,concise,highly-structured,evidence-basedandgoal-orientedimplementationplansdesignedtoachievedramaticimprovementsinstudentsuccess.Themeasurablegoalsandtheplanstoachievethemmustbeequallyownedbyadministratorsandfacultywithaclearunderstandingoftheirresponsibilitiesforgeneratingresults.Weexpectactionatscaleandwithurgency,ensuringallstudentsareprovidedtheopportunitytobenefitfromreformefforts.Wewilldeploybestpracticeswheretheyexistandworktodiscovernewsolutionswheretheydonot.
Focusonsystemicchange
Systemicproblemsandpervasivechallengestocollegecompletionatthestate,system,andinstitutionallevelarerevealedthroughacarefulexaminationofthedata.Theseproblemsrequiretargeted,large-scalereformsthatarerootedinasoundunderstandingofthecausesoftheproblemandthesolutionsthataremosteffectiveforaddressingthem.Familiaritywiththeresearchandthemosteffectivepracticesinthefieldarecriticaltoimplementingascalablereformstrategy.CompleteCollegeAllianceTeamsmustcommunicatethenatureofthesystemicproblemsandthestrategiesthatcansolvethemtothestakeholderswhomustbeinvolvedinthesolution–includingfaculty,administrators,systemandstateleaders.
TheStandardismetwhenaCompleteCollegeAllianceTeamdraftsaproblemstatementandproposedsetofstrategiesforkeystate-levelstakeholders.
Remainsteadfastinresolvingthemostcriticalissues
SystemicchangemustbeevaluatedthroughthelensofTime,Choice,andStructure.Strategiesworthpursuingmustreducetimeandcreditstodegree.Theymusthelpstudentsdevelopasenseofpurposebyprovidingthemthecriticalinformationtheyneedtochooseaprogramofstudy.Strategiesmustbuildstudentmomentuminthefirstyearbyincreasingthelikelihoodstudentswillcompletegatewaycourses,earn30creditsandtakeatleastninecreditsintheirprogrampath.Increasesinon-timecompletionshouldbeachievedthroughasmoothandacceleratedpathwaythatbothnudgesstudentsintherightdirectionandproactivelyadvisesthemwhentheyveeroffcourse.
TheStandardismetwhentheCompleteCollegeAllianceTeamhasverifiedthatitsproposedsetofstrategiesmeetthetestofTime,Choice,andStructureandhasevidencetosupportthat.
Developamemorandumofunderstandingforinstitutions
TheCompleteCollegeAllianceTeammustfacilitatetheimplementationofitsprioritystrategiesandsetatimelineforachievingscale.TheCompleteCollegeAllianceTeamshoulddraftamemorandumofunderstandingforinstitutionalleaders,facultyandstaffwithaclearcharge:tocommittoimplementingandscalingrecommendationsonanagreedupontimeline.TheMOUshouldbedevelopedwitheachstakeholderinmind,clarifyingtheworktobedoneandtheirroleinitscompletion.
TheStandardismetwhentheStateAllianceteamdraftsamemorandumofunderstanding(MOU)thatoutlinesthestrategytobedeployed,thedateimplementationwillbegin,theperformancemetricstobemeasured,thelevelofscaletobeachievedandthedatebywhichthereformwillreachscale.
18
Confirmbroadcommitment
TheCompleteCollegeAllianceteammustbuildinstitutionalandstakeholderbuy-infromthestart.Ongoingengagementwithvariousstakeholdersthroughoutthestrategydevelopmentprocesswilllayasoundfoundationofsupport.LeadersmustbeintentionalaboutaligningthestrategywithotherrelevantcompletionstrategiesandshouldrecognizethatsomestrategiesmightneedtobesetasideinfavorofthisAllianceTeaminitiatives.Whenthetimeisrightandyouknowwhichinstitutionsarereadytomoveforward,holdaday-longchallengeeventtolaunchtheinitiativeandinvitecommittedinstitutionstosigntheMOU.TheMOUshouldbesignedbyarepresentativefromthekeystakeholdersthatarecriticaltothesuccessofthestrategy,toincludefaculty,administratorsandotherinstitutionalleaders.
TheStandardismetwheninstitutionscommittedtoimplementingareformatscalesignthememorandumofunderstanding(MOU)
GearPlanstoachieveresultsTheCompleteCollegeAllianceTeammustconveneCampusImplementationTeamstodevelopplansforscalingthestrategythatincludecleartimelinesandverifiableactionsteps.AllmembersoftheCampusImplementationTeamshouldsetandthencommittoambitioustargetsonthenumberofstudentstobeservedandtheresultstheyexpecttoachieve.TheinstitutionaltargetsshouldalignwithgoalsestablishedbytheoverallAllianceinitiative.Eachcampusshouldbeclearabouthowtheyarecontributingtoascaledsolution.CampusImplementationTeamsshouldrelyontheexpertiseofnationalexpertswhohavesuccessfullyimplementedthereforms.InstitutionalplansmustbesubmittedtotheCompleteCollegeAllianceTeam,whichwillmonitorprogress.
TheStandardismetwhenallinstitutionssubmitactionplanswithcleartargetsonthenumberandpercentofstudentstobeserved,resultsthatwillbeachievedandtheactionstobetakentotheCompleteCollegeAllianceTeamforapproval.
Don’treinvent;customize
CampusImplementationTeamsshouldidentifytheprovenevidence-basedmodelstoreplicate.Theinstitutionsshouldcustomizethemodeltotheirinstitution’scontext,circumstancesandresources.Ifthereisuncertaintyaboutwhichspecificmodeltoreplicate,buildprototypestotestwhichmodelisbestforyourinstitution’sstudents.Itiscriticalthatinstitutionsmakeuseofcurricula,syllabi,advisingprotocols,policiesandpracticesthathavebeentestedandproveneffectivebyearlyadopters.CampusImplementationTeamsshouldcurateresourcesandadaptthemtotheirneeds.Effortstoinnovateshouldbedonewithafullunderstandingofthesystemicnatureoftheproblem,whathasbeenlearnedfromsuccessfulreformsandwhatproblemshaveyettobesolvedtomaximizeimpactonstudentoutcomes.
TheStandardismetwhentheCampusImplementationTeamidentifiestheimplementationdesignthatismostappropriatefortheirinstitutionalcontextandaccessestheexternalresourcesavailabletoeffectivelyreplicatethereform.
Don’tpilot;commit
Pilotsareforunprovenstrategies.Theyimplyafuturedecisionpointtopursueorabandontheintervention.Evidence-basedstrategies,bycontrast,mustbepursuedwithafullcommitmenttoscalefromthebeginning,understandingthatthepathmayincludephasingin,testing,andmakingadjustmentstorefineimplementation.Parallelmodelsarecomplicatedandinequitable,andtheCampusImplementationTeamsmustseektolimittheirduration-orideally-eliminatethemaltogether.
19
TheStandardismetwhenthestrategyisimplementedontimeandatscale.
Ensureearlymomentum
Itiscriticalthatplansnotonlybuildandsustainmomentumforstudents,butalsoforthoseimplementingthereforms.Designingkeybenchmarksthatresultinearlywinsiskey.Thereisnogreatermotivatorthanseeingtheimpactofreformsonstudents.Identifyadatacollectionstrategytodetermineifeffortsareeffectivebothintermsofthestudentperformanceandtheirexperience.Focusonoutcomesthatcanbemeasuredimmediately,suchaschangesinenrollmentpatternsandcompletionofgatewaycourses.Quicklyreviewthedataanddisseminateittoallinvolvedtohighlightpositiveresultsthatconfirmthathardworkispayingoff.Celebratingaccomplishmentswillhelpbuildthewilltotakeonthenextchallenge.
TheStandardismetwhenearlyresultsaremeasured,sharedandcelebrated.
Measure,monitor,andmend
Justasimportantasmeasuringthepositiveimpactofeffortsistousethatsamedatatomakethenecessaryadjustmentstoachievemaximumimpact.TheCampusImplementationTeamsmustquicklyanalyzethequantitativeandqualitativeoutcomedatatoidentifychallengesandgettoworkonresolvingthem.Focusonwhetherthestrategyhassuccessfullyclosedequitygaps.(SeeEquityandDataScalingStandardsformore.)
TheStandardismetwhenthoseinvolvedinthereformdevelopandimplementashort-andlong-termplanforimprovingthestrategy,includingspecificstepstoensureequity.
Sustain scale through organizational reforms and policyCampusImplementationTeamsshouldusedatafromtheirimplementationeffortstoshowtheimpactonrevenue,operationalefficiency,andstudentoutcomesandadvocateforthenecessaryorganizationalreformsandbudgetaryadjustmentstosustainreforms.CampusImplementationTeams,incoordinationwiththeCompleteCollegeAllianceTeam,shouldidentifyapolicyagendathatamendsoutdatedlawsandpoliciesandsustainsthereformsforthefuture.(SeePolicyScalingStandardsformore.)
TheStandardismetwheninstitutionshaveachievedscaleandmaintainedscaleforatleastthreeacademicyears.
20
ForCompleteCollegeAllianceTeamsandCampusImplementationTeamsthatcommittothesescalingstandards,CompleteCollegeAmericacommits
thefollowingresourcesinreturn:
● PlanningopportunitieswiththeCompleteCollegeAllianceTeamtoidentifythestrategies toimplementandthekeystepsforimplementingthem
● Standardmemorandaofunderstandingforinstitutionstosign,signalingtheir commitmenttoclearoutcomes
● PlanningsessionwithCompleteCollegeAmericastaffandtheCompleteCollegeAlliance Teamtoleadtheimplementationeffortofaspecificstrategyorstrategiesandensure fidelitytoallScalingStandards
● Agendaplanning,writtenresources,andcontentexpertsforaninitialconveningto rolloutthereformeffortandtogaininstitutionalcommitments
● Agendaplanning,templates,contentexperts,andfacilitationforaconveningof CampusImplementationTeamstodevelopconcreteimplementationplans
● Ongoingconnectionwithnationalcontentexpertsandon-demandsupportfrom CompleteCollegeAmericastafffortroubleshootingduringtheimplementationprocess
● Comprehensivecollectionofwrittenresources,artifacts,andimplementationguidesto supportcampus-levelwork
21
ExpectationsofAllianceMembers
WebelieveinthisAlliance.Weareimpatientreformers,agentsofchange,andsystemdisruptorsfromallwalksoflifeandpositionsofinfluence–equippedwithevidenceandurgentlydrivenbecauseourcountry’sfuturedependsuponoursuccess.WemustbeasdiverseasAmericayetstrongertogetheraswejointlyleadandcollaboratetopushforsubstantialandsustainableincreasesinachievementandcompletionforallstudents.Wewillaccelerateourpaceasweruntowardproblems,notawayfromthem.
CreateandcoordinateaCompleteCollegeAllianceTeamTeammembersmustberepresentativeswhoarecommittedtocollegecompletionandequitygoals,willingtodedicatetimeandefforttotheworkoftheteam,andbestpositionedtoactasstrategicthoughtpartnersandleaders.TheteammustincludeleadsforEquity,Metrics,Policy,Communications,andImplementation(2-yearand4-year).Theteammustoperatestrategicallyanddeterminethebestleverstodriveactiongiventhepoliticalenvironmentandgovernancestructurewithinwhichitoperates.TheAllianceTeamshouldalsostrivetobuildparallelteamsatallpublicinstitutionstohelpempowertheworkatscale.
AttendtheSummerActionSummitanddevelopannualplansEachyear,theCompleteCollegeAllianceTeamwilldevelopanannualplanthatincludescleardelegationofresponsibilitiesandtimelinesforaction.ItiscrucialthatallteammembersattendtheSummerActionSummit,sincethiseventprovidesdedicatedtimeandresourcestofacilitatethatplanningprocess.
ConvenequarterlywithCompleteCollegeAmericastaffAnnualplansandgoalsmustbetrackedonanongoingbasis,includingregularmeetingsoftheCompleteCollegeAllianceTeams.Atleastquarterly,thesemeetingsshouldincludeCompleteCollegeAmericastaff.ThesemeetingswillhelpCCAstaffbettercoordinatetechnicalassistanceneedsandsupportactionplans.
PromotetheCCAAnnualConveningandsendastrongdelegationTobuildamovement,wemustopenthedoors.TheCompleteCollegeAllianceTeam,inadditiontoensuringteammembersattendtheconvening,shouldpromotetheimportanceoftheeventthroughouttheirnetworksandencouragebroadattendanceofpolicymakers,institutionalleaders,andfaculty.
22