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editionWednesday

July 19 , 2017

Foster Unity ▪ Own the Moment ▪ Champion Excellence ▪ Seize Opportunities

Allen Foundation Classifieds Patient Safety Scorecard Phone Book

EAPworks IQ4ward LiveWell Wednesday Edition

This article directly relates to our strategic focus on all Roadmap priorities.

Q: Can patients who are on aHeparin IV be transported to the floor by an ER tech or must a nurse transport them?

A: Nurses are not expected totransport or provide face to face handoff on patients who have a heparin drip or insulin drip. This includes ED to med/surg units or med/surg units to another department such as radiology. All nurses are expected to transfer critical care patients to the intensive care unit. All nurses are expected to transport patients who have medicated IV drips such as medications used to manage sedation and vital signs (Amiodarone, Cardiazem, Tridil, etc).JoDee Knox, Emergency Department

Q: A car window was beingcleaned up in parking lot P8. Do we know if this was just an accident, or if we should be aware of vandalism?

A: This incident was neverreported to security. If we would have known that an incident happened on the property and there was a risk we would communicate this out to the staff.Steve Cusher, Safety & Security

One year ago, we adopted our FOCUS Values to deeply unite us as one team, in three states, with a common set of values and standards for performance.

Our culture is our foundation, our vision gives us direction and our Roadmap spells out how we will transform to ensure the communities we serve are taken care of for years to come. As the health care environment continues changing faster than ever before, living our FOCUS Values will be critical for UnityPoint Health.

This week is our one-year anniversary of this cultural transformation. This milestone is only possible because of your tireless efforts and unwavering belief in UnityPoint Health.

Here are just a few of the ways you lived our values this past year:• More than 29,000 team members attended

a values workshop and committed to livingthe values

• Honoring You recognition has increased 21%• More than 3,500 team members joined the

FOCUS Facebook page• FOCUS stories are regularly being shared in-

person, in meeting and system-wide

Everything you do contributes to our culture and our journey to become the place where leaders want to lead, physicians want to practice, staff want a career and patients must have their care. As you know, this transformation journey is a marathon and not a sprint. And, our relentless focus on achieving this goal is unparalleled.

You are the heart and soul of UnityPoint Health. Make the most of the numerous opportunities you are given daily to model our values and celebrate the greatness around you.

Celebrating Our FOCUS ValuesYear One: A Look Back at Our Journey

These achievements are the result of your efforts to

intentionally invest inone another.

By seeking out the chance toFoster Unity

Own the MomentChampion ExcellenceSeize Opportunitieswe are transforming the

health care experience for our patients and everyone on the UnityPoint Health team.

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Q: In my department, we are beingasked to EOS very often due to budget. Shouldn’t we be asking the people who are on call on the weekend who are getting call backs plus overtime to be trying to take time off during the week to help cut the overtime hours out before making others cut lower than their FTE. The call people will still get the extra hours of call back but would help cut the overtime more.

A: Who takes EOS time is supposedto be selected by the following steps: 1.) anyone at or near overtime; 2.) volunteers; 3.) department rotation. If your department is not following these steps then speak to your manager.Steve Sesterhenn, HR

Q: There are some huge pot holesoutside the staff parking lot on the north side of the hospital (toward the fire station when you’re taking a right). I know a lot of damage is done in the winter months with the snow plows. Is this is a hospital issue or a city of Waterloo issue? Could the holes please be patched/repaired?

A: Pot holes were filled aboutthree weeks ago at the hospital and UMP campuses. I have instructed the contractor to take another look at areas for anything missed especially P-8 lot. Note: The UMP campus at the east end by the Community Cancer Center, around the dialysis center, at the parking area around 1717 W. Ridgway part of UMP up to the flag pole area will be getting a 2” layover of asphalt to improve the top of parking lot. The sub base of the parking lot is in good shape but the top has deteriorated due to winter conditions and age. This will be completed before the Urology Clinic moves to their new location.Terry Flynn, Plant Services

Ice Cream Sundaes*United Medical ParkWednesday, July 19 | 12-2 p.m. | UMP Café

Allen HospitalThursday, July 20 | 1-4 p.m. | South Dining Rm(Treats will be delivered to third shift 10-11 p.m.)

* Other off-site locations will also receive treats.

1st Anniversary Celebration

July 17-21

Epic Upgrade Set for July 23We are on track for our Epic Go-Live this month.

• Work teams completed IT and User testing phases.• All Training Environments are upgraded by July 9.• Training teams will continue preparing users for the upgrade.

The Go-Live downtime is scheduled for July 23 from 12:01 a.m. to 2 a.m. We are now preparing the system for Go-Live. As part of our preparation, each Region will be leveraging their Super Users, Informatics and Leadership for local support during Go-Live.

GO LIVE DOWNTIME INFORMATIONSunday, July 23 Go-Live Details There will be a 2-hour downtime 12:01 a.m. – 2 a.m. At this time, the system will be unavailable while IT upgrades Epic’s Production Environment. As usual, issues will be prioritized through the Service Center, but IT will have heightened coverage during this time. Regions will also want to ensure sufficient Super User Coverage during Go-Live.

Clarity Reporting Downtime: July 23, 12:01 a.m. to July 26, 5:30 a.m.As part of the Epic Upgrade, there will be a mandatory downtime for Clarity Reporting. • This means that the Clarity Production Environment will be unavailable for users to

run reports during this time.• No scheduled Clarity jobs will be delivered until the upgrade is complete.

Sunquest Lab Downtime: July 23, 12:01 a.m. – 4 a.m.The Sunquest Lab System will also have a downtime for their concurrent upgrade project. It will also begin at 12:01 a.m. and is estimated to last 3-4 hours.

PRODUCTION FREEZEOn July 7, a Production Freeze went into effect. In order to maintain the integrity of the system leading up to the Upgrade, changes to the production environment will be limited. This Production Freeze includes Clarity Reporting change requests as well. Read more details about this freeze.

*Please be assured that the freeze does not preclude the fulfillment of necessary securityrequests.

For additional information, please connect with our local Regional Adoption Executive Timothy.Horrigan@unitypoint.org or (319) 235-3774.

EpicUpgrade

FAQs

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A Simple Video and Attention to Detail Help Dr. Nagaraj Own the Moment

New mothers are proud to share cute baby photos and videos to friends and family.

But how many of those are sent to a neonatologist and end up signaling a serious medical condition in which early detection is critical? Find out how a keen eye and quick action changed a baby’s life.

Let us know how you and your co-workers are living our values. Share your FOCUS story with us at uph_focus@unitypoint.org.

Welcome New Team MembersBack (l-r): Keri Dowden, Lab; Sarah Hernandez, Lab; Ramey Creery, Therapy; Angela Boeding, Lab; Nena Trumbley, BHGMHC; Symone Robinson, Lab; Christina Becker, 4 Medical; Julia Rippe, Pharmacy; Karen Horsfall, Cafeteria; Arnela Mahalbasic, Cafeteria; Mandy Gidley, BHGMHC; Jennifer Thorson, NICU

Front (l-r): Erin Schreiber, Pharmacy; Michelle Sorge, Lab; Adrienne Urban, Foundation; Lindsay Hoy, Therapy; Amanda Waggett, Pharmacy; Ranelle Johnson, Environmental Svcs; Megan Piehl, Pharmacy; Faith Robeson, Lab; Jordan Kunkel, Pharmacy; Alex, Human Resources; Nicole Newsom, Cafeteria

Shining Stars

7-up Honor RollThe Outpatient Quality Impact Team would like to recognize these outpatient departments for surpassing the goal of 77.7 Top Box Percentage in the first quarter of 2017! THANK YOU for Owning the Moment with every patient!

THE GOAL is to surpass the 2016 two point gain in Top Box percentage. Allen outpatient departments ended 2016 with a Top Box percentage of 75.7. In 2017, our challenge is to surpass this improvement or move the patient’s overall perception of care above a Top Box Percentage of 77.7.

WHAT IS TOP BOX? Top Box percentage is the percentage of times the patient scored “Very Good” (the best answer) on the survey. In order to earn a patient’s confidence, we need to wow patients at every touch point in their healthcare journey. These departments surpassed the goal.

Department Q2 Top Box Score

Allen Mammography 83.5Allen MRI 80.0Physical Therapy 80.0UMP CT 85.2UMP Mammography 83.4UMP MRI 78.8UMP Xray 84.1

Black Hawk-Grundy Mental Health Center receives grant award from the Community Foundation of Northeast Iowa for their mental health technology for youth with mental health issues project.

Congratulations, Maria St. John on 40 years with Allen Hospital!

Blair Birtkett and Autumn Schrage accepted the award for BHGMHC.

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Irish Fest FREE PASSESAvailable!Help staff the first aid tent at this year’s Irish Fest by signing up for a 2-hour shift in the tent. Anyone can volunteer (need not be irish ) and all volunteers will receive a free entry pass, good all weekend!

Time slots will be filled on a first come, first serve basis. See schedule times available.

Contact Robin.Nicholson@unitypoint.org to sign up. Please give your first and second choice of times in case your first choice is already filled. Only two people per time slot.

April – June 2017A special group of UnityPoint Healthteam members, physicians and volunteers were honored at the FOCUS All-Stars Recognition on Monday, July 10.

POSTER&

STORIES

Submit articles to: Robin.Nicholson@unitypoint.orgDeadline for submissions: Noon the previous Friday

Upcoming EventsACE-SAP Clinic Offers Baby Boomer Hepatitis C TestingWednesday., July 26 | 12-4 p.m. | 207 Logan Ave.

The Allen College Engagement Salvation Army Partnership (ACE-SAP) clinic along with the Black Hawk County Health Department will offer free and confidential Hepatitis C testing as well as STD and HIV screening. It is recommended that all individuals born between 1945 and 1965 or persons who have a history of IV narcotic use be tested for Hepatitis C.

Prairie Parkway Cooking Class: Flavorful VegetarianThursday, July 27 | 6-8 p.m. | UnityPoint Health – Prairie Parkway Kitchen

$12 per person. Register online at bit.ly/HVPP072717.

Meet & Greet Open House: UnityPoint Clinic Family Medicine – Denver Tuesday., August 1 | 4-6 p.m. | 111 Tower St., Denver

Open house welcoming Mary Knutson, ARNP.

Open House: UnityPoint Clinic InternalMedicine – Cedar FallsWed., August 2 | 3:30-5:30 p.m. | 4612 Prairie Pkwy, Cedar Falls Join us for refreshments to help say goodbye to Jodi Walther, ARNP and hello to Andrea Hansen, PA-C at our new location in Cedar Falls!

Come to the South Dining Room and check out the special display you’re all helping to create to celebrate our FOCUS Values anniversary!