Online Prepaid pays off.

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All your paysafecard PINs in one place

Product Sheet

PIN:1234-1234-1234-1234

Online Prepaid pays off.

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Introduction

my paysafecard is an online account which allows customers to store and manage their paysafecard PINs. Customers, who sign up for my paysafecard, can load up their paysafecard PINs into this account. They will be able to make a payment by entering their username and password during the payment process. This amount will then be deducted from their my paysafecard account balance.

Within my paysafecard, customers are able to check their face value, load & manage their paysafecard PINs and check their transaction history.

The main benefits of my paysafecard are. Free one-time registration.. Fast payments using a username and password.. A clear overview and simple management of paysafecard PINs.. A history of past transactions and top ups.. Exclusive features and promotions.. Automated access to my PLUS

Online Prepaid pays off.

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Index

1. Registration Process 1.1 The Registration Process

2. my paysafecard basic features 2.1 Top up the my paysafecard account

2.2 Paying with my paysafecard

2.3 Balance Overview and Transaction History

2.4 Limits

2.5 Upgrade process

3. paysafecard Mastercard® card 3.1 Fees and charges

3.2 Card limits

3.3 Card designs

4. my PLUS the loyalty program of my paysafecard 4.1 Membership

4.2 Difference between PLUS points and Level points

4.3 Additional advantages with my PLUS for online shops

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1. Registration Process

Signing up for my paysafecard is optional, free and available to all customers older than 16 years. Customers can, of course, choose to pay directly with paysafecard by entering a 16-digit PIN in the payment panel, or they can register for my paysafecard and enjoy the benefits it offers. To sign up for my paysafecard, the customer needs to follow the instructions on www.paysafecard.com

1.1 The Registration Process

Entering Personal Details

The customer has to enter:. personal data (title, first name, surname, date of birth, mobile number, email address). address details (street, postcode, city). registration details (username, password, security question, security code - captcha)

In addition, the customer can decide to get the latest news about paysafecard via email or via text message.

Online Prepaid pays off.

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Confirmation of the customer´s data

After entering all necessary data, the customer needs to confirm his/her details and the general

terms and conditions by clicking on Register now.

Verification of data

The next step is to verify the customer´s email address and mobile number:. The email address is verified by sending a confirmation link to the email address supplied.. The mobile number is verified by sending a verification code by text message to the mobile number supplied.

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If this data is not verified, the registration process will not be completed. The registration process will stop at the last page the customer was working on and can be continued later. If the customer registers again he/she will see the page where he/she last ended the registration process.

Only one registration per customer is possible. Also customers must be at least 16 years of age to register for my paysafecard. Country specific syntactical checks are conducted for all fields to check the entered data for accuracy. paysafecard reserves the right to verify relevant customer data.

Avoiding multiple registration

The possibility of multiple registrations is minimized as all customer data is automatically checked for accuracy. This is done by checking the uniqueness of mobile phone number, mail address and the combination of first name, surname and date of birth. Automatic registrations are prevented as customers must enter a security code which is only readable by a real person.

In addition, a technical mechanism is used to track multiple registrations from the same device. These issues are monitored.

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2. my paysafecard basic features

After a successful registration, the customer has the status of a Standard account. For the different account types and upgrading the status see 3.5.

2.1 Top up the my paysafecard account

The customer buys a paysafecard PIN at his/her preferred sales outlet. Then, the customer can choose to either use the paysafecard to pay directly at thousands of online shops or load the paysafecard PINs to his/her my paysafecard account. Of course, the customer can also top up the my paysafecard account with any remaining balance on his/her paysafecard PIN.

To top up the account, the customer just enters the 16-digit PIN in the Add PIN section of the account. Added paysafecard PINs are protected from unauthorized access and can be managed in a central place without the risk of losing a PIN.

Normally only paysafecard PINs issued in the country of the permanent residence of the customer can be added to the tool. However, there are some exceptions, as follows:. Belgium: Belgian, French and Dutch paysafecard PINs are accepted. Cyprus, Greece: Greek and Cypriot paysafecard PINs are accepted. France: French and Belgian paysafecard PINs are accepted. The Netherlands: Dutch and Belgian paysafecard PINs are accepted. Slovenia: Slovenian and Austrian paysafecard PINs are accepted

Further restrictions:. The currency of the account and the currency of the paysafecard added have to match.. If a customer unsuccessfully tries to add one paysafecard PIN 20 times to his/ her account, the account will be locked due to security reasons.

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2.2 Paying with my paysafecard

In countries where my paysafecard is available, the payment panel provides two ways to pay with paysafecard. The customer has the option to decide whether to pay directly by entering the 16 digit PIN or with my paysafecard (by entering username and password). In countries without my paysafecard only direct paysafecard PIN payments are available.

Below is an image of the payment panel:

After registration, a summary of the transaction (available credit and amount of current payment) and the date of the last login are displayed. The customer authorizes the payment with a single click on the button Pay.

It is possible to authorize the payment with username and password even if the account balance is not sufficient. In this case the customer is requested to top up the account by adding further paysafecard PINs during payment.

Due to regulatory requirements there are some webshops which can only accept payments with my paysafecard. These webshops are marked on our website with this icon .

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2.3 Balance Overview and Transaction History

Completed transactions and remaining paysafecard PINs can be viewed by customers in their my paysafecard account. The data of added paysafecard PINs (such as remaining credit, partly visible PIN code, serial number, date of activation) is visible for the customers at any time. paysafecard PINs from promotions are highlighted separately in the list. The customer can see the following details of all payments:. Merchant ID, Merchant Transaction ID, status of the transaction, serial numbers and amount of used paysafecard PINs.

On the start page of my paysafecard, the last 5 transactions are always displayed. With the detailed search option, the customer can also find all past transactions. The customer can search for outgoings (payments) and for top ups.

* The time shown in the graph is the system time

2.4 Limits

After successful registration, the customer´s account is deemed to be in status Standard. In this case, the following limits apply:. Monthly top up limit: Maximum amount a customer can top up per month.. Monthly transaction limit: Maximum amount a customer can spend per month.. Lifetime top-up & transaction limit: Maximum overall top-up & transaction limit.

The user gets an overview for these limits on the page My Status. The user can request higher limits at any time by clicking on Upgrade on this page (to apply for status Unlimited).

For Status Unlimited following limits apply:

. Annual top up limit: Maximum amount a customer can top up in the current calendar year.

. Annual transaction limit: Maximum amount a customer can spend in the current calendar year.

. Maximum balance: Maximum overall account balance.

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2.5 Upgrade process

The new KYC process. How it works:

If the customer wants to extend his/her limits, he/she can upgrade to Unlimited by completing an identification process. This means the customer only needs to take a picture of his identification document and a selfie. After the upload the customer is upgraded to status Unlimited in just a coupleof minutes. *

The limits depend on the country of the account:

* According to country regulations the identification process can differ.

* for non-Euro countries the single transaction limit is 1000 Euro equivalent in local currency ** 10.000 CHF monthly limit

Status Standard Status Unlimited

Country Monthly top-ups & transactions

Lifetime top-up & transaction

Top-up & transaction per calender year

Single transaction

Maximum balance

EUR 250 EUR 1,000 EUR Unlimited 1,000 EUR 5,000 EUR

BG only Status Unlimited possible Unlimited 1,000 EUR* 9,000 BGN

CH 5,000 CHF annual limit 3,000 CHF maximum balance 120,000 CHF annual limit** 1,500 CHF 3,000 CHF

CZ 6,000 CZK 24,000 CZK Unlimited 1,000 EUR* 120,000 CZK

DE only Status Unlimited possible Unlimited 1,000 EUR 5,000 EUR

DK 2,000 DKK 8,000 DKK Unlimited 1,000 EUR* 35,000 DKK

GE 650 GEL 2,500 GEL Status Unlimited not available

HR 1,800 HRK 7,200 HRK Unlimited 1,000 EUR* 38,000 HRK

HU 75,000 HUF 300,000 HUF Status Unlimited not available 650,000 HUF

NO 2,500 NOK 10,000 NOK Unlimited 1,000 EUR* 35,000 NOK

PL 1,000 PLN 4,000 PLN Unlimited 1,000 EUR* 19,000 PLN

RO 1,000 RON 4,000 RON Unlimited 1,000 EUR* 20,000 RON

SE 2,500 SEK 10,000 SEK Unlimited 1,000 EUR* 40,000 SEK

UK 250 GBP 1,000 GBP Unlimited 1,000 EUR* 4,000 GBP

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In status Unlimited the customer cannot change his/her personal data anymore (as his/her identity is now verified).

All copies of identity documents must meet the following criteria:

. The printed information must be clearly legible.

. Photographs must appear clearly, such that they may be used to identify the individual shown.

. The copy must be of an original document. A copy of a copy is unacceptable.

. The edges of the copy must not cut off any security features or important information that appears on the original document.

. Only for Germany: [verify-U] face2face (this is an identity verification solution offered in cooperation with Cybits AG and gives the German my paysafecard customer the possibility to do his/her required identity verification by starting a video call with an agent of Cybits AG. The customer can choose if he/she wants to do his/her identity verification using the already implemented Postident process or the new [verify-U] process.)

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3. paysafecard Mastercard® card

paysafecard Mastercard is for my paysafecard users aged 18 and over. Users aged 16 and over may order paysafecard Mastercard Youth Card. paysafecard Mastercard is a prepaid card. This means no more than the amount of its balance may be used. It also means that no customer credit check is required. The card is also not connected to the customer’s bank account in any way. The countries in which this product is available may be viewed on page 4.

Once the online ordering process has been completed, customers receive their paysafecard Mastercard by mail within 7-10 working days and automatically upgrade to my paysafecard Unlimited.

It is then possible to top up the balance of paysafecard Mastercard via the my paysafecard account and use it for cashless payments - both online and offline. The top-up amount is deducted from the my paysafecard account and credited directly to the paysafecard Mastercard.

3.1 Fees and charges

3.2 Card Limits

3.3 Card Designs

. 9,90 EUR annual fee

. 4% card top-up fee

. 3% (min. 3,50 EUR) fee for ATM cash withdrawals

. 2% fee for payments made in foreign currencies

Limits Adult card Youth card

Maximum card balance 5,000.00 EUR 1,000.00 EUR

Maximum daily top-up limit 2,000.00 EUR 1,000.00 EUR

Maximum monthly top-up limit 5,000.00 EUR 2,000.00 EUR

Maximum annual top-up limit 50,000.00 EUR 24,000.00 EUR

Single transaction limit 1,000.00 EUR 1,000.00 EUR

Single ATM cash withdrawal limit 400.00 EUR 400.00 EUR

Daily ATM cash withdrawal limit 400.00 EUR 400.00 EUR

Monthly ATM cash withdrawal limit 1,000.00 EUR 1,000.00 EUR

Clear limits for greater security

classical gamer

Online Prepaid pays off.

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4. my PLUS the loyalty program of my paysafecard

my PLUS is the loyalty program of my paysafecard. Customers collect points, PLUS points and Levelpoints, and redeem them for rewards in the my PLUS shop. With my PLUS paysafecard has created a new incentive for customers and a new communication channel in order to bring the paysafecard message to the enduser.

The following overview shows the process in my PLUS of a customer collecting PLUS points and Level points and getting rewards in the my PLUS shop:

The main functions of the loyalty program are:. Automatic membership. PLUS points for payments. Level points for specified user behaviour. Level program with level benefits. Redemption of PLUS points in the my PLUS shop

4.1 Membership

Every existing and new customer registered for my paysafecard automatically takes part in my PLUS loyalty program without active subscription. Therefore every my paysafecard customer collects points and is assigned to a level. Customers can de-activate the loyalty membership by sending an email to the Customer Support Team. The membership can be re-activated within my paysafecard.

This is how customers pay mobile:

PIN:1234-1234-1234-1234

They collect PLUS points

and level up

Customers pay with my paysafecard

They get cool rewards

PIN:1234-1234-1234-1234

Bonus PIN

180.0003

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4.2 Difference between PLUS points and Level points

PLUS points are credited for every payment via my paysafecard. They can be redeemed in the my PLUS shop for shop items*. Possible shop items are:. PINs. Discounts (%PINs). Voucher codes for online shops. Skillgames

Shop items can be restricted:. Per level: defines which minimum level the customer needs to have to be entitled to purchase the shop item. Higher levels have access to special items.. Purchase limit: maximum purchases per item per customer can be set.. Per country: defines in which countries the item is available.

PLUS points also count as Level points. The higher the level the faster can PLUS points be collected with an increasing multiplier:

Level 1 Level 2 Level 3 Level 41 Euro 100 110 120 130

PLUS points are always calculated from the amount of transaction volumes within my paysafecard:. Default currency for the calculation of PLUS points is always Euro.. Transaction amount is converted to Euro, if user currency is not Euro.

Level points are for specified customer behaviour. There are several events that trigger the accrual of Level points:. One-time events: welcome bonus, newsletter registration, my paysafecard account upgrade. Recurring events: payment, login, level up, my paysafecard anniversary

There are four different levels, depending on the amount of earned Level points during the last 60 days. According to the level the customer can profit from different advantages and services:. PLUS point multiplier. Level point bonus. Exclusive promotions. Exclusive shop rewards

* PLUS points expire after 12 month if not redeemed.

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The diagram shows the Level points needed for a level upgrade:

Level 1 Level 2 Level 3 Level 4

0 10,000 50,000 250,000

4.3 Additional advantages with my PLUS for online shops. New customer acquisition channel through the my PLUS shop. Expose your brand to over 1 million my paysafecard customers.. Increase your revenues per customer by giving away extra PLUS points. Incentivize payments to your webshop from active users. Boost your revenues by crediting extra PLUS points for payments at your webshop.. Communicate directly to an active community. The my PLUS shop offers a direct communication line for your promo to every customer by online notification every time they log in.

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Documentation

www.paysafecard.comwww.paysafecard.com/businesswww.paysafecard.com/en/business/support/downloads

If you need any other information or you have more questions please contact your Account Manager or send an e-mail to success@paysafecard.com

Annex

For merchants who already have paysafecard integratedThere are no changes necessary for merchants as my paysafecard is just an additional optional service for the customer.

For new merchants, who want to integrate paysafecard and my paysafecardWe offer you the following technologies for integrating my paysafecard.

REST - based web service The paysafecard payment application is based on a REST API. This allows you to integrate paysafecard with incredible ease and little programming work. REST uses the standard HTTP methods (GET, POST, PUT, DELETE, etc.).

We will provide you with REST API keys to integrate in to your test environment. Once integration has been successful completed, our team will perform a test payment with you. After this, you will be able to activate all countries and currencies with one API.

Reporting tool for billings The Merchant Reporting Tool (MRT) makes it possible to download real-time reports on transactions and debits for comparison. The data can be filtered by various criteria. The MRT can be accessed any time with a user ID and password. The reports are shown either in chart or as text-file in csv-format.