All Seasons 0910
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Transcript of All Seasons 0910
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
1 www.allseasons.org.uk 01227 265899 [email protected]
All Seasons supports dignity and independence through quality
services
01227 265899 www.allseasons.org.uk
Company Registration No. 6136630
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
2 www.allseasons.org.uk 01227 265899 [email protected]
Message from John Bland, Chief Executive Officer
All Seasons are passionate about supporting
clients to live in their own homes and
retaining their independence.
John Bland, CEO ” “
All Seasons has undergone some amazing changes in the past 12 months.
Moving to our new offices, Kent Enterprise House, has provided us with a new venue to work
from.
We have been working very hard on personalised home care this year ensuring the client, or
relatives/representatives of the client are involved
in all decisions concerning the type of service
required.
I would like to thank everybody at All Seasons for
their hard work in this exciting period of positive
change.
John Bland meeting the mayor at the
launch of Kent Enterprise House
John Bland
Chief Executive Officer
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
3 www.allseasons.org.uk 01227 265899 [email protected]
David Stone
Registered Manager
Message from Registered Manager, David Stone
All Seasons continues to
strive for excellence, offering
high quality, value for
money services for our clients.
David Stone, Registered Manager
“ ”
This year‟s main aims were to grow the number of carers and clients. We have won many
contracts with Kent County Council and are very proud of the work we are doing at All
Seasons. The staff have maintained and exceeded the quality expected of them and this has been
noted by clients. In the past year we have moved offices and implemented a new organisational
structure, all without disruption to our clients, due to the
effort of the staff at All Seasons.
1. Maintaining 3 star (excellent) service—the highest rating possible from Care Quality
Commission.
2. Ensuring our staff receive a high standard of training.
3. Successfully expanding employment opportunities including employment of 23 more
carers.
4. Successfully tendering for the hospital discharge contract Active Careforce Domiciliary
Care (KCC/PCT).
Through our wide range of projects
and activities, I have compiled a list of
the top 4 achievements I am most
proud of...
David Stone, All Seasons
Registered Manager
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
4 www.allseasons.org.uk 01227 265899 [email protected]
All Seasons has been providing care and support to
people in Kent since 1983 and is a long established
and trusted organisation. The team of
approximately 250 carers provide over 800 clients
with quality, professional assistance enabling them
to remain independent in their own homes.
All Seasons also provides a range of services from personal assistance to help
clients enjoy hobbies such as attending football matches or going shopping right
through to palliative care.
The regulatory body, Care Quality Commission (CQC) has awarded All Seasons
with the highest possible rating of three stars, which means that „people using this
service experience excellent outcomes‟.
Care Workers are carefully selected and inducted to provide a professional service
and are specifically trained by City and Guilds approved training centre, Learn to ....
All Seasons train their staff in specialist areas such as dementia, diabetes and stroke
to name but a few.
All Seasons are a Kent County Council approved provider and an NHS willing
provider and accepts many forms of payment (including the Kent Card).
All Seasons
recognises the
intrinsic value
of people as
individuals and
the specific
nature of their
needs.
Introduction
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
5 www.allseasons.org.uk 01227 265899 [email protected]
Social Impact
Helping over 800 people remain independent in their own homes
As a domiciliary care provider, our principle aim is to support people to remain
living independently in the communities; this includes signposting to and support
with accessing community resources. We pride ourselves on working with the
most vulnerable people in the community including those with high complex needs.
Employing 15 people from Job Centre Plus
The recruitment of the long term unemployed, disabled or disadvantaged gives an
opportunity to match individual clients to the skills of the employee at the same
time as giving important employment and learning opportunities. We actively work
with the Job Centres to recruit, helping the individual to get back into work. As an
example, a carer with learning needs will work alongside a more able employee for
guidance, support and development.
Training 17 employees to NVQ level 2 in health and social care and 3 to
level 3
We support our staff development with full training for qualifications such as Skills
for Life, NVQs and ILM in management.
Employee Representative Group
The carer Employee Representative Group (ERG) consists of staff members from
each geographic area who meet regularly to discuss common issues and put
forward suggestions for improvement. This has been very successful in achieving a
united, bottom-up led approach for all of our staff.
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
6 www.allseasons.org.uk 01227 265899 [email protected]
With help from the Skills for Care Training Strategy Implementation Fund, All Seasons
has given training to 20 Community Care Workers. 17 achieved their NVQ Level 2
and 3 their NVQ Level 3. Training was also given in other areas, for example, Hayley
Lawn trained for an Institute of Leadership and Management (ILM) in management.
Hayley joined All Seasons in 2005 as an out of hours officer, manning the calls from
clients outside of normal office hours. After seeing the advert for the position in a
local paper, she started to work her way up to her current position of out of hours
supervisor, whilst also studying for her ILM in management. “The most wonderful
thing for me is the flexibility I have with work and my studies as I have a young family.”
Hayley‟s day-to-day role is to manage the out of hours team, working 2 days a week
with care co-ordinators and, when required, providing care directly to clients.
“I have many happy memories from working at All Seasons, but I think the most
uplifting feeling is going to a service user and feeling appreciated and realising the
difference you have made to that person‟s day. I love my team members too, they are
like my second family.” Because All Seasons operates from 7am to 10pm every day of
the year providing care to those who need it, Hayley works some unsocial hours.
“One year I looked after All Seasons from home with a laptop and a mobile phone on
Christmas Eve and Boxing Day. It was very demanding.” However working these
hours meant that clients still got the same level of care no matter what day of the
year.
Working for a social enterprise means a lot to Hayley and many others at All Seasons,
“I feel proud to be working for a non-profit organisation - especially when you see
the results of the company‟s achievements”.
Hayley‟s childhood ambition was to work with horses however working at All Seasons
has really changed her mind. “I‟m not sure where I see myself when all my children are
at school and I‟m able to work more. However, it will definitely be working for All
Seasons.”
Staff Training
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
7 www.allseasons.org.uk 01227 265899 [email protected]
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
8 www.allseasons.org.uk 01227 265899 [email protected]
Changing Budgets
help drive clients to where they want to go, take them shopping, to sporting events,
or the theatre.
Other services include;
Double-handed care packages - offering two carers at the same time
Overnight care
Dementia care
Meal preparation
Laundry service
Mentoring
Palliative care
Personal care
Respite care
Bill paying
Across Government, the shared ambition is to put people first through a radical
reform of public services. It will mean that people are able to live their own lives
as they wish; confident that services are of high quality, are safe and promote their
own individual needs for independence, well-being, and dignity. All Seasons are
looking forward to this change and are currently offering many of these services.
Individual budgets and personalisation means clients can see their friends again and
tailor their care so they are able to do the things they like. Personal assistants can
We also have a forum that gives clients the chance to
meet us with each other and discuss their care needs and
to talk to one of the All Seasons‟ managers about issues,
recommendations and praise.
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
9 www.allseasons.org.uk 01227 265899 [email protected]
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
10 www.allseasons.org.uk 01227 265899 [email protected]
Meet Christopher Bedford, Community Care Worker
Christopher Bedford is a 27 year old care worker with All Seasons and is currently
one of only a handful of male carers working within the local community.
Iconic figures like Florence Nightingale unwittingly created a long held stereotype
that nursing and care are the exclusive domain of women. Male community care
workers can be discriminated against. However, Chris Bedford is an example of
how a male community care worker is just as equipped for the role as a female. A
vocational professional should be assessed by their abilities and performance, not
their gender.
In a recent report, the Royal College of Physicians suggested that the introduction
of a new genre of staff called „Health Practitioners‟ would address the lack of men
coming into the profession. Currently men account for only 10% of nursing staff
and barely 3% of community care workers, a sign that there is still a strong stigma
attached to men working directly in the care sector. This is strange considering
empathy, commitment, patience and a good sense of humour are the most vital
elements required by an effective care worker, and these characteristics are just as
prevalent and developed in men as they are in women.
At the age of 20, having finished school and not knowing what he wanted to do
next, it is ironic that Chris was pointed in the direction of social care by a couple of
male friends who were working in a care home for children with special needs.
They told Chris that the work was interesting, challenging and very rewarding, so he
decided to find out for himself.
Chris has been a community care worker for 6 years now and much prefers
working in the local community to being in a residential home environment. “The
work is more varied and it is a great feeling knowing I‟ve helped someone get ready
for their day when they couldn‟t do it on their own.”
Of course, given the nature of his work, the job has its ups and downs, and some
clients can be quite challenging. Chris sees some obvious advantages to being a man
in this profession. He has experienced awkward and even violent clients (he once
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
11 www.allseasons.org.uk 01227 265899 [email protected]
had an ashtray thrown at his head) and knows that some of the female care
workers find this kind of behaviour much more difficult to deal with. He says
“Nothing fazes me any more” and feels that as a man he is perhaps less likely to be
physically intimidated by a difficult situation than some of his female colleagues.
Chris is planning a lifelong career in social care. Having fully qualified to NVQ level
3, he is now concentrating on his continued professional development through
direct care work experience. In a few years‟ time he would like to move up to
coordinator level and ultimately move across into management, knowing that he has
learnt the job from the ground up and is able to provide understanding, support and
encouragement to his clients and colleagues.
Subsequent to Chris becoming a care worker, his mother was attracted to the job
and having worked her way up from entry level is now the registered manager of
the domiciliary care facility where Chris originally trained, and his brother is now
also a fully qualified care worker as well. Chris is an inspirational care worker who
perfectly illustrates the vital role that men have to play in providing the high quality
care to the community.
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
12 www.allseasons.org.uk 01227 265899 [email protected]
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
13 www.allseasons.org.uk 01227 265899 [email protected]
Active Careforce
The Active Careforce Domiciliary Care service will provide timely and focused
interventions to individuals to support them in building confidence, in minimising
the need for further intervention and supporting them to regain control over their
life. The service aims to enable the service user to be positively encouraged to
improve their quality of life, help them develop and retain their health and lead an
independent and fulfilling life in their own homes for as long as possible.
It involves putting the service user at the centre of decisions about where they live
and how and when they utilise the Active Careforce Domiciliary Care available to
them. Services are provided in such a way that the service user is encouraged to be
actively involved in planning delivery and supported to feel secure and confident
about the care they will receive. This Addendum specifies how the Active Careforce
Domiciliary Care Service differs from standard Domiciliary Care and focuses on
Active Careforce Domiciliary Workers „doing with‟ rather than „doing for‟ Clients.
Support and encouragement should be central to the culture of the service rather
than, for example, care and help.
The Active Careforce Worker will enable the individual to regain, maintain and
develop living skills in order to attain the agreed goals. This will be done as follows,
by the Active Careforce Domiciliary Care Worker:
• Recognising and reinforcing pre-existing routines by practice
• Establishing new routines by practice
• Reinforcing the safe use of existing aids and equipment
• Establishing the safe use of new aids and equipment
• Building the individuals self esteem
• Motivating the individual
• Recognising problems/obstacles that prevent the individual attaining their goals
• Seeking professional assistance to enable the overcoming of obstacle(s)
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
14 www.allseasons.org.uk 01227 265899 [email protected]
Financial Breakdown
Income
Cost of Sales
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
15 www.allseasons.org.uk 01227 265899 [email protected]
Looking to the Future
great work that we do.
We are looking to expand into Medway, increasing training and career
opportunities, and offering apprenticeships in health and social care.
In 2010/11, we look forward to further
personalising our service to the clients‟ needs.
Offering bespoke packages which could include
days out to sporting events, shopping or the
theatre, dog walking, cleaning, gardening,
companionship, over-night stays and many more.
We are working on a new website to publicise the
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All Seasons supports dignity and independence through quality services
Company Registration No. 6136630
16 www.allseasons.org.uk 01227 265899 [email protected]
For more information please contact:
Enterprising Opportunities (CIC) is a social
enterprise. Our objectives are to support,
promote and develop Kent based social
enterprises creating meaningful learning and
employment opportunities for disadvantaged
groups particularly in areas of deprivation and
growth regeneration
Tel: 01227 844 499
www.enterprisingopps.org.uk
All Seasons was established in 1983 with the aim of
providing Community Care of the highest quality
whilst promoting choice, dignity and independence.
Tel:01227 265 899
www.allseasons.org.uk
Kent Enterprise House
1 The Links,
Herne Bay,
Kent.
CT6 7GQ
Fax: 01227 200 120
KCC Approved provider Regulated by the Care Quality Commision