All Roads Lead to Aura Begin Your Transformation Today Leveraging your Existing Investments November...

All Roads Lead to Aura

Begin Your Transformation TodayLeveraging your Existing Investments

November 2010

Non-Disclosure and Limitation

This Presentation contains some forward looking not committed features, functionality and other products that Avaya may or may not offer to its customers in the future. It is provided for informational and illustrative purposes only. Avaya is under no obligation to provide any of the listed features, functionality or products in this Plan of Record.

© Av

aya Inc

. 201

0. All rights reserved.

2

The Markets We Serve

UC CC Data Services

Small & Medium Enterprise

Enterprise

Midsize Enterprise

© Avaya Inc. 2010. All rights reserved.

3

Customer Roadmap Philosophy

Protect Richer support and professional services Investment protection, order availability

Application availability and extension

Unified communications architecture New capabilities acceleration Customized, industry-specific solutions

Protect

Extend

Grow

4

Redefining the Business Communication Experience

Context Aware Communications

OPEN and interactive next generation SIP architecture

Intuitive and adaptive across all networks, devices

Collaboration at the user’s fingertips


Lower Costs

Legacy Meridian

CS 1000MCS 5100

BCM/SRGBranches

CS 2100SL-100

Legacy DEFINITY

Evolutionary Path for Every Customer

CommunicationManager

AS 5300

Avaya Aura™ ServiceProviders

AppsApps Apps

All current systems can be SIP connected

Lower costs, accelerate new application deployment, and serve customers everywhere

Multivendor

Integral 55(Germany/EMEA)


6

7

The Legacy TDM PBX

PSTN

AccessAccess

Connection Mgmt

Application

Limited Scope

Multi-Location Multiple Systems

Lack of Geo-Redundancy

Resources bound to PBX

Scalability

Very Limited Mobility

Large Footprint

Primarily Designed for Voice

PBX owns entire user experience

Devices are tightly bound to PBX

Devices are unsophisticated

New Services Upgrade

Single Vendor

Application Integration Limitations

8

The IP PBX

PSTNApplication

AccessAccess

IP H.323 / Unistim

Connection Mgmt

Application

IP






Single Vendor


Limited Scope




Scalability


Large Footprint

9

Avaya Aura™ Leveraging IMS Principles

PSTN

Application

SIP






Single Vendor


Limited Scope




Scalability


Large Footprint

AccessAccess

Connection Mgmt

App App

IP

SIPIP

SessionManager

SessionManager

o o o

Application Platform

App

o o o

App App

10

Avaya Aura Reference ArchitectureInnovation beyond Expectations

ApplicationLayer

ConnectionLayer

AccessLayer Avaya BCM and IPO

office Locations

SIPTrunks

UnifiedMessaging

MultimediaConferencing

Context CenterSelf Service

Contact RecordingQuality Monitoring

PersistentSession Reporting

ACE / ServiceOrientedArchitecture

MicrosoftOCS / ExchangeIBM Sametime

one-X MobilityBusinessContinuity

Voice / VideoPresenceIM

AdvancedSIP Applications

Next Gen E9-1-1NENA i3

SIPTrunks

Geo-RedundantActive / ActiveServers

PSTN

SessionManager

SBC SBC

Avaya / 3rd party access Layer PBX’s

PSTN

Avaya/ 3rd Party Clients / Remote Workers

VPN

SystemManager

CS 1000 Migration StrategyA Path for Every Customer

Technology Refresh Upgrade & Evolve

PATH

1 PATH

2

Benefits:• Gradual Evolution to Avaya Aura• Minimize business disruption during

transformation• Savings through consolidation• Stay current & retain User

experience• New features / UC / ACE / Apps

Benefits:• Accelerated Path to Avaya Aura• New communication core• SIP Based• New features / UC / ACE / Apps• Mojo, Avaya Aura™ Video

Upgrade And EvolvePlanning your path

12

Transform your Architecture

Leverage Current Investments

Extend Current Investments

Deploy New Capabilities Transform PBX Architecture into Avaya Aura

Leverage new clients, Sequenced Applications, CEBP and other enhancements

Get current Add users Plan your evolution

Identify user communities Map Users to Applications

IP Enable your investment Add Presence and UC

Services Transform your Business Build new communications

enabled business processes leveraging ACE and sequenced applications

1.

2.

3.4.

Add Avaya Aura Add Applications and

Services Optionally add SIP users

directly to SM


13

CS1000 And Application Life Cycle Management Policy

MFS

14

CS 1000 RoadmapToday Q1/11

Avaya Aura™

CS 1000 R6 CS 1000 R7.0 R7.5 Upgrades and Extensions

Meridian1

upgrade

Q4/10Q3/10 Q2/11

Session Mgr 6.0 Session Mgr 6.1

Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

System Manager

Extend value with Avaya Aura™ Compelling ROI Shared SIP applications Common User interfaces

1100/1200 SIP phonesAvaya Aura™ ready

Continue to add CS 1000 phones and systems

Avaya CS 1000 Rls 7.5 and Avaya Aura™ Unique Integration

SIP PSTN

AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement 15

CollaborationSolutions

Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

UCM / System Manager

InteractionSolutions

PerformanceAnalytics

Avaya Agile Communication Environment (ACE)

Session Border

Controller

MultimediaApplication

Services

Benefits- Feature Rich Applications – Avaya Aura Messaging,

Meeting Exchange, Sequenced Apps, ACE, UC, Presence (Feb 2011), One X (Feb 2011), MAS, NGCC

- Common web based Management platform- Solution for all installed base segments- Full SIP MCDN support between CS 1000 systems- Rich SIP Peering with CM - Ongoing Evolution through Aura

What is It?- Upgraded M1/CS 1000 becomes Unique Integration in

Avaya Aura™ - “Enhanced Access Element”- Direct SIP connectivity to UC applications- Session Manager replaces Network Routing Server (NRS)

CommunicationManager

NG Unified Messaging

Meeting Exchange

NG Context Center

Microsoft applications IBM applications

One X

Heritage Nortel

Applications

• SIP• SIP CTI• Presence• Implicit User

CS 1000 R7.5

16

Customer Value

Applicable to all market segments (large, small, multi-site, CM/CS 1000)

• Avaya Aura Integration replacing NRS with Session Manager for all multisite deployments. Retain MCDN Feature transparency b/ CS 1000 nodes.

• Feature rich interworking b/ CS 1000 and Communication Manager users

• Unified Management reduced costs single sign-on to System Manager and UCM

• Application Sequencing for CS 1000 users• Presence across network with Presence Server

(1Q2011 Target)

• Common IP Media Server for CS 1000 and Avaya Aura (MOH, Tones, Announcements)

• Re-use 11xx and 12xx phones on SM/CM

Mid-Market Single Site

• Direct SIP connectivity (without requiring SM) to Avaya Aura Messaging, One-X Soft Client, Avaya Aura Conferencing

• Deployment of Avaya Aura apps on low cost CS 1000 processor card

Additional Value• Session Manager, Sequenced Applications• NGCC 1.0, MPS, AVP, ACE, NMC, CallPilot, Avaya Aura

Messaging, Avaya Aura Conferencing, Session Manager, NRS, Mobile Extension , Avaya Aura SBC

• Avaya I-Phone-Lite app, one-X clients• 11xx/12xx phones (with future SIP load)

• SIP• SIP CTI• Presence• Named Apps• Sequenced Apps

Upgraded CS 1000 systems

CPMG

MCDN o

ver S

IP

Tran

spar

ency

b/ C

S1Ks

One-X Communicator

Function/Role CS 1000 Rls 6.0 CS 1000 Rls 7.0 CS 1000 Rls 7.5 with Nov Avaya Aura Rls

SIP Based Contact Centre NGCC 1.0 NGCC 1.0 NGCC 2.0

IVR MPS, AVP MPS, AVP AVP, MPS

CEBP ACE ACE 2.3 ACE 2.3

Multimedia Conferencing NMC, MCS 5100, MX Avaya Aura Conferencing, NMC

Avaya Aura Conferencing

Unified Messaging CallPilot, AAM, MM CallPilot, AAM, MM CallPilot (SU09 – Geo-redundanc) AAM 6.0, MM 5.2

Centralized Routing NRS, Session Manager NRS, Session Manager Session Manager 6.1

Branch Routing, Virtual Office NRS NRS Session Manager 6.1

Mobility MC3100, Mobile Extension MC3100, Mobile Extension Mobile Extension with Avaya I-Phone-Lite app

Media Services TDM based MAS Based Avaya Media Services (MAS7.0)

CS 1000/CM SIP Interop Voice Voice SIP Peering Features : Voice, IM & Video

Presence Solution CS 1000 Presence Server CS 1000 Presence Server Avaya Aura Presence Service (1Q2011)

IP Clients 11xx, 12xx w/ CS 1000 (UniStim/SIP),or w/ Avaya Aura Session Manager/CMFS (SIP)

Multimedia Softclient IP SP 3456 IP SP 3456 One-X Communicator (Voice & Video)

Management Solutions UCM/SubMgr UCM/SubMgr System Manager with UCM/SubMgr

IBM Sametime Sametime 8.0.2 (SAS), Sametime 8.5.1 (ACE)

Sametime 8.0.2 (SAS), Sametime 8.5.1 (ACE)

Sametime 8.5.1 (SAS, ACE)

Microsoft OCS & Exchange OCS 2007, OCS 2007 R2, UM Exchange 2007

OCS 2007, OCS 2007 R2, UM Exchange 2010*

OCS 2007 R2, UM Exchange 2010*

Sequenced Applications N/A N/A Supported – CS 1000/Session Manager

CS1000 Evolution from R 6.0 to R 7.5

18

Avaya Software Investment Protection PolicyLoyalty Entitlements

Product release upgrades

Avaya will provide Upgrade offers for Like-for-

like product upgrades

New

Software Subscription Upgrade Programs

Transactional Upgrades

Works with….

Ap

plies ToUnified

Communications

portfolio

Contact Center

portfolio

Examples CS 1000 upgrading to R7.5 and adding Session Manager CS1000 Evolution to Avaya Aura™Communication Manager Meridian 1 technology refresh users to Avaya Aura™Communication Manager NES Contact Center to Avaya Aura™ Contact Center And many more….

Upgrade & Evolve Avaya Software Investment Protection Policy (ASIPP) Makes it easy to add Avaya Aura value

Today

MCS 5100 Conferencing

NRS

CS 1000

NES Contact Center

Example with No Pass Plus

Use Case #1: Upgrade & Evolve ASIPP Makes it easy to add Avaya Aura value

TodayUpgrade & Add Avaya Aura Core (Dec) and Contact Center


Session Manager 6.x

NRS

CS 1000 CS 1000 R7.5

SBC 6.x

Presence Services 6.x

• Avaya Aura Contact Center, per SIP Inbound Agent (65% less than new)

• No charge for new SIP Access Ports or Session Manager licenses with upgrades to R7.5 Premium

NES Contact Center

AA Contact Center

Use Case #1: Upgrade & Evolve It’s easy to add Avaya Aura value

Upgrade and Evolve with Maximum Investment Protection• Continued support for existing investments• Evolve with Avaya Aura at your own pace

Today


Session Manager 6.x

NRS

CS 1000

Add Avaya Collaboration for Select Users

CS 1000 R7.5

SBC 6.x


Session Manager 6.x

CS 1000 R7.5

SBC 6.x


Conferencing 6.x

Communication Manager 6.0x

• Avaya Aura Conferencing (80% less than new)

• CS 1000 to Avaya Aura Enterprise Edition for select users per user (80% less than new)

• Avaya Aura Contact Center, per SIP Inbound Agent (65% less than new)

• No charge for new SIP Access Ports or Session Manager licenses with upgrades to R7.5 Premium

NES Contact Center

AA Contact Center

Upgrade & Add Avaya Aura Core (Dec) and Contact Center

AA Contact Center

22

CallPilot CapitalLeverage4200 Lic60 Ports

Software Value$253,385

Hardware Value$24,930

CS1000 CapitalLeverage3976 IP Lic6936 TDM Lic48 H323 Trk Lic64 ACD Lic

Software Value$2,687,088

Hardware Value$3,307,715

Transitional Phases

End State

Normal OperatingSoftware Upgrades Only

AvayaNext Gen VM

Avaya AuraSIP Core

AvayaNext Gen VM

Avaya AuraSIP Core

Ports carried forwardPlatform change at NGEN

Normal OperatingSoftware Upgrades Only

Note: TDM trade in Value to IP

Leverage TBD bySET Type, Proxy platform etc

Current State

Current Estimated ValueSoftware = $2,940,473Hardware = $3,332,645____________________Total = $6,273,118

Transitional Estimated LeverageSoftware = $2,940,473Hardware = $3,332,645____________________Total = $6,273,118

End State Estimated LeverageSoftware = $2,940,473Hardware = $TBD____________________Total = $TBD Min $2,940,473

Note: Estimated Value based on Avaya MSRP replacement cost. Value Analysis included in backup slides

A Real Life Example

23

Example: Evolution Versus RIP and Replace:Segment >$100K Customer

$3M cost avoidance through transitional

Extend phase allows immediate benefits

of advanced applications

$0.00

$500,000.00

$1,000,000.00

$1,500,000.00

$2,000,000.00

$2,500,000.00

$3,000,000.00

$3,500,000.00

1 2 3 4

Protect / Extend Investment Leverage

Total TransitionalLeverage

Vociemail Hardware

Voicemail Software

Contact CenterSoftware

Core System Software

Core SystemHardware

User RetrainingLeverage by Category

44%

53%

3%

Hardware

Software

Training

$2.0 million+ available for advanced applicationsbased on evolutionary savings

BCM & Norstar ConvergenceWith IP Office

24

IP Office DevConnect Eco-Systems Nortel Partners

What you like about BCM and Norstar stays

IP Office Management

IP Office Features (Resiliency, Mobility, etc.)

IP Office Platform

Avaya New & Installed phones

Nortel Interface

Nortel Features

You benef i t f rom what is un ique to IP Of f ice

Nortel Installed phones

Product Roadmap Update

Avaya BCMAvaya Norstar

Avaya Integral 5Avaya PARTNER®

Product

Avaya IP Office

2010 2011

IP Office 6.0 Converged

Avaya BCM

New BCM Release

Avaya SCS

New SCS Release

Investment Protection:Products Will Converge with IP Office

into best of breed solution

New BCM Market Release Date: Target Q4 2010 (calendar)

Significant R&D investment from Avaya into BCM

Questions

26

All Roads Lead to Aura Begin Your Transformation Today Leveraging your Existing Investments November...

Documents

Transcript of All Roads Lead to Aura Begin Your Transformation Today Leveraging your Existing Investments November...