All-in-One User Guide - Hewlett Packardh10032. · All-in-One User Guide. ... Macintosh Configure...

HP LaserJet 3050/3052/3055/3390/3392All-in-One User Guide

HP LaserJet 3050/3052/3055/3390/3392All-in-One

User Guide

Copyright and License

2006 Copyright Hewlett-PackardDevelopment Company, LP

Reproduction, adaptation, or translationwithout prior written permission isprohibited, except as allowed under thecopyright laws.

The information contained in this documentis subject to change without notice.

The only warranties for HP products andservices are set forth in the expresswarranty statements accompanying suchproducts and services. Nothing hereinshould be construed as constituting anadditional warranty. HP shall not be liablefor technical or editorial errors or omissionscontained herein.

Part number Q6500-90929

Edition 2, 4/2009

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Table of contents

1 All-in-one basicsAll-in-one configurations..........................................................................................................................2

HP LaserJet 3050 all-in-one...................................................................................................2HP LaserJet 3052/3055 all-in-one..........................................................................................3HP LaserJet 3390/3392 all-in-one..........................................................................................4

All-in-one features....................................................................................................................................5All-in-one parts.........................................................................................................................................7

HP LaserJet 3050 all-in-one parts..........................................................................................7Front view...............................................................................................................7Back view...............................................................................................................8Interface ports........................................................................................................8Control panel..........................................................................................................9

HP LaserJet 3052/3055 all-in-one parts...............................................................................10Front view.............................................................................................................10Back view.............................................................................................................10Interface ports......................................................................................................11Control panel........................................................................................................11

HP LaserJet 3390/3392 all-in-one parts...............................................................................12Front view.............................................................................................................12Back view.............................................................................................................12Interface ports......................................................................................................13Control panel........................................................................................................13

2 SoftwareSoftware installation..............................................................................................................................16

Typical installation.................................................................................................................16Minimum installation.............................................................................................................16

Printer drivers........................................................................................................................................17Supported printer drivers......................................................................................................17Additional drivers..................................................................................................................17Select the correct printer driver.............................................................................................18Printer-driver Help (Windows)...............................................................................................18Gaining access to the printer drivers....................................................................................19What other software is available?.........................................................................................19

Software for Windows............................................................................................................................20Software components for Windows......................................................................................20

HP ToolboxFX......................................................................................................20Embedded Web server (EWS).............................................................................20

Using Add or Remove Programs to uninstall........................................................................20

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Software for Macintosh..........................................................................................................................21HP Director...........................................................................................................................21Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)...............................21PDEs (Mac OS X V10.3 and Mac OS X V10.4)...................................................................22Installing software for Macintosh..........................................................................................22

Installing Macintosh printing system software for direct connections (USB).......22Installing Macintosh printing system software for networks.................................23

To remove software from Macintosh operating systems......................................................23

3 Media specificationsGeneral guidelines.................................................................................................................................26Choosing paper and other media..........................................................................................................26

HP media..............................................................................................................................26Media to avoid.......................................................................................................................27Media that can damage the all-in-one..................................................................................27

Guidelines for using media....................................................................................................................28Paper.....................................................................................................................................28Labels....................................................................................................................................29

Label construction................................................................................................29Transparencies.....................................................................................................................29Envelopes.............................................................................................................................30

Envelope construction..........................................................................................30Envelopes with double-side seams......................................................................30Envelopes with adhesive strips or flaps...............................................................31Envelope storage.................................................................................................31

Card stock and heavy media................................................................................................31Card stock construction........................................................................................31Card stock guidelines...........................................................................................31

Letterhead and preprinted forms..........................................................................................32Supported media weights and sizes......................................................................................................33Printing and storage environment.........................................................................................................36

4 Using the all-in-oneLoading media into the input trays........................................................................................................38

Loading documents to fax, copy, or scan.............................................................................38Loading input trays, HP LaserJet 3050/3052/3055 all-in-one..............................................40

Priority input slot...................................................................................................40250-sheet input tray (tray 1).................................................................................40

Loading input trays, HP LaserJet 3390/3392 all-in-one.......................................................41Single-sheet priority input slot (tray 1).................................................................41250-sheet input tray (tray 2 or optional tray 3).....................................................41

Controlling print jobs..............................................................................................................................42Print-settings priorities..........................................................................................................42Selecting a source................................................................................................................42Selecting a type or size.........................................................................................................42

Using the all-in-one control panel..........................................................................................................43Changing the all-in-one control-panel display language......................................................43Changing the default media size and type...........................................................................43

To change the default media size........................................................................43To change the default media type........................................................................44

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Changing the default tray configuration ..............................................................44Using the all-in-one volume controls....................................................................................45

Changing the alarm volume.................................................................................45Changing the volume for the fax..........................................................................45Changing the ring volume of the fax....................................................................46Changing the all-in-one control-panel key-press volume....................................46

5 PrintingUsing features in the Windows printer driver........................................................................................48

Creating and using quick sets...............................................................................................48Creating and using watermarks............................................................................................49Resizing documents..............................................................................................................49Setting a custom paper size from the printer driver..............................................................50Using different paper and printing covers.............................................................................50Printing a blank first page or last page.................................................................................50Printing multiple pages on one sheet of paper.....................................................................51Printing on both sides...........................................................................................................51

To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)...........52To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)........52To print on both sides manually (HP LaserJet 3390/3392 all-in-one).................54

Using features in the Macintosh printer driver.......................................................................................55Creating and using presets in Mac OS X V10.3 and Mac OS X V10.4................................55Printing a cover page (Macintosh)........................................................................................56Printing multiple pages on one sheet of paper (Macintosh).................................................56Printing on both sides (Macintosh).......................................................................................57

To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)...........57To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)........57To print on both sides manually (HP LaserJet 3390/3392 all-in-one)(Macintosh)...........................................................................................................59

Selecting an output location (HP LaserJet 3390/3392 all-in-one).........................................................60Printing on special media......................................................................................................................61

Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)...................................61Printing on special media (HP LaserJet 3390/3392 all-in-one)............................................62Transparencies and labels....................................................................................................63Custom-size media and card stock.......................................................................................63Colored paper.......................................................................................................................63Envelopes.............................................................................................................................64Heavy paper..........................................................................................................................64Letterhead and preprinted forms..........................................................................................64

Canceling a print job..............................................................................................................................65

6 FaxBasic fax features and tasks..................................................................................................................68

Fax control-panel buttons.....................................................................................................68Specifying the fax settings....................................................................................................68

Setting the time and date.....................................................................................69Setting the fax header..........................................................................................69

Sending faxes.......................................................................................................................70Using manual dial.................................................................................................................73Redialing manually................................................................................................................74

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To redial manually................................................................................................74Canceling a fax job...............................................................................................................75

To cancel the current fax job................................................................................75To cancel a fax job by using the Fax Job Status.................................................75

Changing the default light/dark (contrast) setting.................................................................75Changing resolution settings................................................................................................76Changing the default glass-size setting................................................................................77Selecting tone-dialing or pulse-dialing mode........................................................................77Changing the redial settings.................................................................................................78Changing autoreduction settings for incoming faxes............................................................79Blocking or unblocking fax numbers.....................................................................................80

Advanced fax features and tasks..........................................................................................................81Using speed-dial entries, one-touch keys, and group-dial entries.......................................81

Using dialing characters.......................................................................................81To insert a pause.................................................................................81

To program or edit speed-dial entries and one-touch keys.................................82To delete speed-dial entries and one-touch keys................................................83To program speed-dial entries or one-touch keys quickly...................................83To manage group-dial entries..............................................................................84

To program group-dial entries.............................................................84To delete group-dial entries.................................................................84To delete an individual from a group-dial entry...................................85To delete all phone book entries.........................................................85

Inserting a dial prefix.............................................................................................................86Sending a delayed fax..........................................................................................................87Using billing codes................................................................................................................88Reprinting a fax.....................................................................................................................89Automatic two-sided printing (duplexing) of received faxes (HP LaserJet 3390/3392all-in-one only)......................................................................................................................90Deleting faxes from memory.................................................................................................90Using fax forwarding.............................................................................................................91Using fax polling....................................................................................................................91Changing the silence-detect mode.......................................................................................92Creating stamp-received faxes.............................................................................................92Setting the fax-error-correction mode...................................................................................93Changing the V.34 setting....................................................................................................93Changing the sound-volume settings...................................................................................94

To change the fax-sounds (line-monitor) volume (HP LaserJet 3050 all-in-one)......................................................................................................................94To change the fax-sounds (line-monitor) volume (HP LaserJet3055/3390/3392 all-in-one)..................................................................................94To change the ring volume..................................................................................94

Fax logs and reports..............................................................................................................................95Printing the fax activity log....................................................................................................95Printing a fax call report........................................................................................................96Setting print times for the fax call report...............................................................................96Including the first page of each fax on the fax call report.....................................................97Printing a phone book report................................................................................................97Printing the billing-code report..............................................................................................97Printing the block-fax list.......................................................................................................98

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Printing all fax reports...........................................................................................................98Sending and receiving faxes by using a computer................................................................................99Other ways to set up your fax..............................................................................................................102

To receive faxes when you hear fax tones.........................................................................102Setting the answer mode....................................................................................................102Changing ring patterns (distinctive ring).............................................................................104Changing the rings-to-answer setting.................................................................................105

Using the rings-to-answer setting......................................................................105To set the number of rings-to-answer................................................................105

Sending a fax by dialing from an extension telephone.......................................................106Changing the detect-dial-tone setting.................................................................................106Receiving faxes on a shared phone line.............................................................................107

To receive faxes when you hear fax tones........................................................107Making an extension telephone available to receive faxes................................................107Connecting the all-in-one to a phone line (HP LaserJet 3050/3055 all-in-one).................108Connecting the all-in-one to a phone line (HP LaserJet 3390/3392 all-in-one).................109

Connecting additional devices.............................................................................................................111Using a dedicated fax line...................................................................................................111Using a shared telephone line............................................................................................111To connect additional devices to the HP LaserJet 3050/3055 all-in-one...........................112To connect additional devices to the HP LaserJet 3390/3392 all-in-one...........................115

7 CopyStarting a copy job...............................................................................................................................120Canceling a copy job...........................................................................................................................121Adjusting the copy quality....................................................................................................................122Adjusting the lighter/darker (contrast) setting......................................................................................123Reducing or enlarging copies..............................................................................................................124

Adjusting the copy size.......................................................................................................124Changing the number of copies..........................................................................................................126Changing the copy-collation setting....................................................................................................127Copying onto media of different types and sizes................................................................................128Copying two-sided documents (HP LaserJet 3050 all-in-one)............................................................130Copying two-sided documents (HP LaserJet 3052/3055 all-in-one)...................................................131Using automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 all-in-one)..................................................................................................................................................132Changing tray selection (HP LaserJet 3390/3392 all-in-one).............................................................134Copying photos and books (HP LaserJet 3052/3055/3390/3392 all-in-one only)..............................135Viewing copy settings (HP LaserJet 3390/3392 all-in-one only).........................................................137

8 ScanUnderstanding scanning methods.......................................................................................................140Scanning from the all-in-one control panel (Windows).......................................................................141

Programming the all-in-one Scan To button.......................................................................141To create, modify, or delete destinations............................................................................142Scanning to e-mail..............................................................................................................142Scanning to a file................................................................................................................143Scanning to other programs...............................................................................................143

Scanning by using HP LaserJet Scan (Windows)...............................................................................144Scanning from the all-in-one and HP Director (Macintosh).................................................................145

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Scanning to e-mail..............................................................................................................145Scanning to a file................................................................................................................145Scanning to a software program.........................................................................................146Using page-by-page scanning............................................................................................146

Canceling a scan job...........................................................................................................................146Scanning by using other software.......................................................................................................147

Using TWAIN-compliant and WIA-compliant software.......................................................147Scanning from a TWAIN-enabled program........................................................147

To scan from a TWAIN-enabled program.........................................147Scanning from a WIA-enabled program (Windows XP only).............................147

To scan from a WIA-enabled program..............................................147Scanning a photo or a book.................................................................................................................148Scanning by using optical character recognition (OCR) software.......................................................149

Readiris...............................................................................................................................149Scanner resolution and color...............................................................................................................150

Resolution and color guidelines..........................................................................................151Color....................................................................................................................................151

To clean the scanner glass..................................................................................................................152

9 NetworkingSet up the all-in-one and use it on the network (HP LaserJet 3052/3055/3390/3392 all-in-oneonly).....................................................................................................................................................154

Configuring a network-port-connected all-in-one...............................................................154Configuring a direct-connected shared all-in-one...............................................................155Changing from a direct-connected shared all-in-one to a network-port-connected all-in-one..................................................................................................................................156

Using the embedded Web server or HP ToolboxFX...........................................................................157Setting a network password................................................................................................................157Using the all-in-one control panel........................................................................................................158

Network configuration page................................................................................................158Configuration page..............................................................................................................158IP configuration...................................................................................................................158

Manual configuration..........................................................................................158Automatic configuration......................................................................................159

Link speed and duplex settings..........................................................................................159Supported network protocols...............................................................................................................160TCP/IP configuration...........................................................................................................................162

Server-based, AutoIP, and manual TCP/IP configuration..................................................162Server-based TCP/IP configuration....................................................................................162Default IP address configuration (AutoIP)..........................................................................162TCP/IP configuration tools..................................................................................................163

Using DHCP........................................................................................................................................163UNIX systems.....................................................................................................................163Windows systems...............................................................................................................164

Windows NT 4.0 Server.....................................................................................164Windows 2000 Server........................................................................................166

NetWare systems................................................................................................................167To discontinue DHCP configuration...................................................................................167

Using BOOTP......................................................................................................................................168Why use BOOTP?..............................................................................................................168

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BOOTP on UNIX.................................................................................................................169Systems that use Network Information Service (NIS).......................................169Configuring the BOOTP server..........................................................................169Bootptab file entries...........................................................................................169

Configuring for LPD printing................................................................................................................171Introduction.........................................................................................................................171

About LPD..........................................................................................................172Requirements for configuring LPD.....................................................................173

LPD setup overview............................................................................................................173Step 1. Setting up IP parameters.......................................................................173Step 2. Setting up print queues..........................................................................173Step 3. Printing a test file...................................................................................173

LPD on UNIX systems........................................................................................................174Configuring print queues for BSD-based systems.............................................174Example: Printcap entry.....................................................................................174Example: Creating spooling directory................................................................175Configuring print queues using SAM (HP-UX systems)....................................175Printing a test file................................................................................................176

LPD on Windows NT/2000 systems...................................................................................177Installing TCP/IP software (Windows NT)..........................................................177Configuring a network all-in-one for Windows 2000 systems............................179Configuring a network all-in-one for Windows NT 4.0 systems.........................180Verifying the configuration.................................................................................180Printing from Windows clients............................................................................180

LPD on Windows XP systems ...........................................................................................181Adding Windows optional networking components...........................................181Configuring a network LPD all-in-one................................................................181

Adding a new LPD all-in-one.............................................................181Creating an LPR port for an installed all-in-one................................182

TCP/IP.................................................................................................................................................183Introduction.........................................................................................................................183

Internet Protocol (IP)..........................................................................................183Transmission Control Protocol (TCP)................................................................183User Datagram Protocol (UDP).........................................................................183

IP address...........................................................................................................................184IP address: network portion...............................................................................184IP address: host portion.....................................................................................184IP address structure and class...........................................................................184

Configuring IP parameters..................................................................................................185Dynamic Host Configuration Protocol (DHCP)..................................................185BOOTP...............................................................................................................185

Subnets...............................................................................................................................186Subnet mask......................................................................................................186

Gateways............................................................................................................................186Default gateway.................................................................................................186

10 Convenience stapler (HP LaserJet 3392 all-in-one only)Understanding the convenience stapler..............................................................................................188Loading staples....................................................................................................................................189Using the convenience stapler............................................................................................................191

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Clearing stapler jams...........................................................................................................................193

11 How do I?Print: How do I?...................................................................................................................................196

Change the all-in-one print settings, such as volume or print quality, in HP ToolboxFX...196Print on both sides (Windows)............................................................................................197

To print on both sides automatically (HP LaserJet 3390/3392 all-in-one).........197To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)......197To print on both sides manually (HP LaserJet 3390/3392 all-in-one)...............199

Print on both sides (Macintosh)..........................................................................................200To print on both sides automatically (HP LaserJet 3390/3392 all-in-one).........200To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)......201To print on both sides manually (HP LaserJet 3390/3392 all-in-one)(Macintosh).........................................................................................................202

Use the single-sheet priority input slot (tray 1)...................................................................202Print on special media........................................................................................................203

Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)................203Printing on special media (HP LaserJet 3390/3392 all-in-one).........................204Transparencies and labels.................................................................................205Custom-size media and card stock....................................................................205Colored paper....................................................................................................205Envelopes...........................................................................................................205Heavy paper.......................................................................................................206Letterhead and preprinted forms........................................................................206

Fax: How do I?.....................................................................................................................................207Use the Setup Wizard.........................................................................................................207Send a fax from the all-in-one ............................................................................................207Reprint a fax........................................................................................................................208Print the fax activity log.......................................................................................................209Forward received faxes to another fax number..................................................................210Send and receive faxes by using a computer....................................................................211Add or delete a contact.......................................................................................................213To delete speed-dial entries and one-touch keys...............................................................214Fax phone book..................................................................................................................214To program or edit speed-dial entries and one-touch keys................................................216Create a new group list.......................................................................................................217

To program group-dial entries............................................................................217To delete group-dial entries...............................................................................218To delete an individual from a group-dial entry..................................................218To delete all phone book entries........................................................................219

Import contacts from another source..................................................................................219Change the default light/dark (contrast) setting..................................................................220Change resolution settings.................................................................................................221Use the all-in-one control-panel buttons.............................................................................222Enter text from the control panel.........................................................................................222

Copy: How do I?..................................................................................................................................223Copy two-sided documents (HP LaserJet 3050 all-in-one)................................................223Copy two-sided documents (HP LaserJet 3052/3055 all-in-one).......................................224Use automatic two-sided printing (duplexing) to copy documents (HP LaserJet3390/3392 all-in-one)..........................................................................................................225

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Reduce or enlarge copies...................................................................................................227Adjusting the copy size......................................................................................227

Adjust the lighter/darker (contrast) setting..........................................................................228Change the copy-collation setting......................................................................................229Adjust the copy quality........................................................................................................230Copy onto media of different types and sizes....................................................................231Change tray selection (HP LaserJet 3390/3392 all-in-one)...............................................232Change the number of copies.............................................................................................233

Scan: How do I?..................................................................................................................................234Use HP LaserJet Scan.......................................................................................................234Scan from the all-in-one control panel................................................................................234Program the all-in-one Scan To button...............................................................................235Create, modify, or delete destinations................................................................................235Scan to e-mail.....................................................................................................................236Scan to a folder...................................................................................................................236

Network: How do I?.............................................................................................................................237Set up the all-in-one and use it on the network..................................................................237

To configure a network port-connected all-in-one configuration (directmode or peer-to-peer printing)...........................................................................237To configure a direct-connected shared all-in-one (client server printing)........238To change from a direct-connected shared all-in-one to a network port-connected all-in-one configuration.....................................................................239

Set my network password...................................................................................................239Other: How do I?..................................................................................................................................240

Clean the paper path..........................................................................................................240To clean the paper path from HP ToolboxFX....................................................240To clean the paper path from the all-in-one control panel.................................241

Restore the factory-set defaults..........................................................................................241Use the Embedded Web server (EWS)..............................................................................242Find the user guide.............................................................................................................242

User guide links..................................................................................................242Where to look for more information....................................................................242

Setting up the all-in-one....................................................................242Using the all-in-one...........................................................................243

Receive toner warnings......................................................................................................243Receive toner warnings from the all-in-one at the all-in-one control panel(HP LaserJet 3390/3392 all-in-one)...................................................................243Receive toner warnings from the all-in-one at my computer (HP LaserJet3390/3392 all-in-one).........................................................................................243Receive toner warning e-mail messages from the all-in-one (HP LaserJet3390/3392 all-in-one).........................................................................................244

View the control-panel menu items for the all-in-one (HP LaserJet 3390/3392 all-in-one).....................................................................................................................................244Use the convenience stapler..............................................................................................245Load staples........................................................................................................................247Clear stapler jams...............................................................................................................249Replace the print cartridge..................................................................................................251Clear jams...........................................................................................................................253

Clear jams from the print cartridge area............................................................253Clear jams from the input trays (HP LaserJet 3050/3052/3055 all-in-one).......254

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Clear jams from the input trays (HP LaserJet 3390/3392 all-in-one)................254Clear jams from the output bin...........................................................................258Clear jams from the straight-through output path (HP LaserJet 3390/3392all-in-one)...........................................................................................................259Clear jams from the automatic two-sided printing (duplexing) path..................261Clear jams from the automatic document feeder (ADF)....................................264

Order new supplies.............................................................................................................266

12 Managing the all-in-one and maintenanceInformation pages................................................................................................................................268

Demo page.........................................................................................................................268Usage page.........................................................................................................................268Configuration page..............................................................................................................268Supplies Status page (HP LaserJet 3390/3392 all-in-one)................................................270Network configuration page................................................................................................271Fax logs and reports...........................................................................................................271

HP ToolboxFX.....................................................................................................................................272To view HP ToolboxFX.......................................................................................................272Status..................................................................................................................................273

Event log............................................................................................................273Alerts...................................................................................................................................274

Set up status alerts............................................................................................274Set up e-mail alerts............................................................................................274

Fax......................................................................................................................................275Fax tasks............................................................................................................275Fax phone book.................................................................................................275Fax send log.......................................................................................................277Fax receive log...................................................................................................277

Help.....................................................................................................................................277System settings...................................................................................................................278

Device information.............................................................................................278Paper handling...................................................................................................279Print quality.........................................................................................................279Paper types........................................................................................................279System setup......................................................................................................280Service...............................................................................................................280Device Polling....................................................................................................280

Print settings.......................................................................................................................280Printing...............................................................................................................280PCL 5e...............................................................................................................281PostScript...........................................................................................................281

Network settings.................................................................................................................281Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)..............................................282Embedded Web server........................................................................................................................283

Features..............................................................................................................................283Managing supplies...............................................................................................................................284

Checking status and ordering supplies (HP LaserJet 3390/3392 all-in-one only).............284To check supplies status by using the control panel.........................................284To check supplies status by using HP ToolboxFX............................................284

Storing supplies..................................................................................................................285

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Replacing and recycling supplies.......................................................................................285HP policy on non-HP supplies............................................................................................285

Resetting the all-in-one for non-HP supplies (HP LaserJet 3390/3392 all-in-one)....................................................................................................................285

HP fraud hotline..................................................................................................................285Cleaning the all-in-one.........................................................................................................................287

To clean the exterior...........................................................................................................287To clean the scanner glass and white platen (HP LaserJet 3050 all-in-one).....................287To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one).....................288To clean the lid backing (HP LaserJet 3052/3055/3390/3392 all-in-one)..........................289To clean the automatic document feeder (ADF) pickup roller assembly (HP LaserJet3052/3055/3390/3392 all-in-one)........................................................................................290Cleaning the paper path.....................................................................................................293

To clean the paper path from HP ToolboxFX....................................................293To clean the paper path from the all-in-one control panel.................................294

Changing the print cartridge................................................................................................................295Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one.............297Changing the automatic document feeder (ADF) pickup roller and load arm assembly(HP LaserJet 3052/3055/3390/3392 all-in-one)..................................................................................299

13 TroubleshootingTroubleshooting checklist....................................................................................................................304Clearing jams.......................................................................................................................................308

Causes of jams...................................................................................................................308Tips to avoid jams ..............................................................................................................308Where to look for jams........................................................................................................309Print cartridge area.............................................................................................................309Input trays (HP LaserJet 3050/3052/3055 all-in-one).........................................................311Input trays (HP LaserJet 3390/3392 all-in-one)..................................................................312Output bin...........................................................................................................................315Straight-through output path (HP LaserJet 3390/3392 all-in-one).....................................315Automatic two-sided printing (duplexing) path (HP LaserJet 3390/3392 all-in-one)..........317Jams occur in the automatic document feeder (ADF)........................................................320

Control-panel messages......................................................................................................................323Alert and warning messages .............................................................................................323

Alert and warning message tables.....................................................................323Critical error messages.......................................................................................................330

Critical error message-tables.............................................................................330Print problems......................................................................................................................................332

Print quality problems.........................................................................................................332Improving print quality........................................................................................332

Understanding print-quality settings..................................................332To temporarily change print-quality settings.....................332To change print-quality settings for all future jobs............332

Identifying and correcting print defects..............................................................333Print-quality checklist.........................................................................333General print-quality issues...............................................................333

Media-handling problems...................................................................................................337Print-media guidelines........................................................................................338Solving print-media problems............................................................................338

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Performance problems.......................................................................................................339Fax problems.......................................................................................................................................341

Problems receiving faxes....................................................................................................341Problems sending faxes.....................................................................................................343Voice-call problems.............................................................................................................345Media-handling problems...................................................................................................345Performance problems.......................................................................................................346

Copy problems.....................................................................................................................................347Preventing problems...........................................................................................................347Image problems..................................................................................................................347Media-handling problems...................................................................................................348Performance problems.......................................................................................................350

Scan problems.....................................................................................................................................351Solving scanned-image problems......................................................................................351Scan-quality problems........................................................................................................353

Preventing problems..........................................................................................353Solving scan-quality problems...........................................................................353

Network problems................................................................................................................................354Verifying that the all-in-one is on and online.......................................................................354Resolving communication problems with the network........................................................354

Control-panel display problems...........................................................................................................356Stapler problems (HP LaserJet 3392 all-in-one).................................................................................356Troubleshooting PostScript (PS) errors...............................................................................................357Troubleshooting common Macintosh problems..................................................................................358

Problems with Mac OS X V10.3 and Mac OS X V10.4......................................................358Troubleshooting tools..........................................................................................................................359

All-in-one pages and reports...............................................................................................359Demo page.........................................................................................................359Configuration page.............................................................................................359Supplies Status page (HP LaserJet 3390/3392 all-in-one)................................359

Fax reports..........................................................................................................................360Fax activity log...................................................................................................361Fax call report....................................................................................................361Phone book report..............................................................................................361Billing-code report..............................................................................................362

HP ToolboxFX.....................................................................................................................362To view HP ToolboxFX......................................................................................362Troubleshooting tab...........................................................................................362

Service menu......................................................................................................................363Restoring the factory-set defaults......................................................................363Cleaning the paper path.....................................................................................363T.30 protocol trace.............................................................................................364Archive print.......................................................................................................364

Appendix A Accessories and ordering informationSupplies...............................................................................................................................................366Memory (HP LaserJet 3390/3392 all-in-one)......................................................................................366Cable and interface accessories.........................................................................................................366Paper-handling accessories (HP LaserJet 3390 all-in-one)................................................................366User-replaceable parts........................................................................................................................367

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Paper and other print media................................................................................................................367Supplementary documentation............................................................................................................368

Appendix B Service and supportHewlett-Packard limited warranty statement.......................................................................................372Print Cartridge Limited Warranty Statement.......................................................................................373Availability of support and service.......................................................................................................374HP Customer Care..............................................................................................................................374Hardware service.................................................................................................................................375Extended warranty...............................................................................................................................375Guidelines for repacking the printer....................................................................................................376

Appendix C All-in-one specificationsPhysical specifications.........................................................................................................................378Electrical specifications.......................................................................................................................378Power consumption.............................................................................................................................379Environmental specifications...............................................................................................................379Acoustic emissions..............................................................................................................................380

Appendix D Regulatory informationFCC compliance..................................................................................................................................382Environmental Product Stewardship program.....................................................................................383

Protecting the environment.................................................................................................383Ozone production................................................................................................................383Power consumption............................................................................................................383HP LaserJet printing supplies.............................................................................................384Nederlands..........................................................................................................................385Taiwan.................................................................................................................................385Disposal of waste equipment by users in private household in the European Union........386Material safety data sheet...................................................................................................386For more information...........................................................................................................386

Telephone Consumer Protection Act (United States).........................................................................387IC CS-03 requirements........................................................................................................................388EU statement for telecom operation....................................................................................................389New Zealand telecom statements.......................................................................................................389Declaration of conformity (HP LaserJet 3390, 3392, 3055, and 3050)...............................................390Declaration of conformity (HP LaserJet 3052)....................................................................................391Country-/region-specific safety statements.........................................................................................392

Laser safety statement.......................................................................................................392Canadian DOC statement...................................................................................................392Korean EMI statement........................................................................................................392Finnish laser statement.......................................................................................................393

Glossary..............................................................................................................................................................395

Index....................................................................................................................................................................399

ENWW xv

xvi ENWW

1 All-in-one basics

All-in-one configurations

All-in-one features

All-in-one parts

ENWW 1

All-in-one configurationsThe all-in-one is available in the following configurations.

HP LaserJet 3050 all-in-one

HP LaserJet 3050 all-in-one printer, fax, copier, scanner

Prints letter-size pages at speeds up to 19 pages perminute (ppm) and A4-size pages at speeds up to 18 ppm

PCL 5e and PCL 6 printer drivers and HP postscriptlevel 3 emulation.

Priority input slot holds up to 10 pages.

Tray 1 holds up to 250 sheets of print media or 10envelopes.

Average yield for the standard black print cartridge is2000 pages in accordance with ISO/IEC 19752. Actualyield depends on specific use.

Hi-Speed universal serial bus (USB) 2.0 port.

V.34 fax modem and 4-megabyte (MB) flash fax-storage memory.

64-MB random-access memory (RAM).

30-page automatic document feeder (ADF).

2 Chapter 1 All-in-one basics ENWW

HP LaserJet 3052/3055 all-in-one

HP LaserJet 3052 all-in-one printer, scanner, copier

Prints letter-size pages at speeds up to 19 ppm and A4-size pages at speeds up to 18 ppm

PCL 5e and PCL 6 printer drivers and HP postscriptlevel 3 emulation

Priority input slot holds up to 10 pages.



Hi-Speed USB 2.0 port and port for connecting to a10/100Base-T network.

64-MB RAM.

50-page automatic document feeder (ADF).

The HP LaserJet 3055 all-in-one printer, fax, copier,scanner has all of the features of the HP LaserJet 3052 all-in-one, plus:

V.34 fax modem and 4-MB flash fax-storage memory.

ENWW All-in-one configurations 3

HP LaserJet 3390/3392 all-in-one

HP LaserJet 3390 all-in-one printer, fax, copier, scanner

Prints letter-size pages at speeds up to 22 ppm and A4-size pages at speeds up to 21 ppm.

PCL 5e and PCL 6 printer drivers and HP postscriptlevel 3 emulation.

Single-sheet priority input slot (tray 1) for sheet-fedprinting.


Optional 250-sheet input tray (tray 3) available.

Automatic 2sided (duplex) printing, receiving faxes,and copying.


Average yield for the high-capacity print cartridge is6000 pages in accordance with ISO/IEC 19752. Actualyield depends on specific use.

Hi-Speed USB 2.0 port and port for connecting to a10/100Base-T network.

V.34 fax modem and 4-MB flash fax-storage memory.

64-MB RAM.

Flatbed scanner and 50-page automatic documentfeeder (ADF).

One available DIMM slot for memory expansion andadditional font support (memory expandable to 192 MB).

The HP LaserJet 3392 all-in-one printer, fax, copier,scanner has all of the features of the HP LaserJet 3390 all-in-one, plus:

Additional 250-sheet input tray (tray 3) included.

64-MB memory DIMM.

Convenience stapler.


All-in-one featuresExcellent print quality 1200 dots per inch (dpi) with Image REt 2400 text and graphics.

Adjustable settings to optimize print quality.

The HP UltraPrecise print cartridge has a finer toner formulation that provides sharpertext and graphics.

Fax Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax polling,and delayed-fax features (HP LaserJet 3050 all-in-one, HP LaserJet 3055 all-in-one,HP LaserJet 3390 all-in-one, and HP LaserJet 3392 all-in-one).

For more information, see Fax.

Copy Includes ADF that allows faster, more efficient copy jobs with multiple-page documents.

For more information, see Copy.

Scan The HP LaserJet 3052/3055/3390/3392 all-in-one provides 1200 ppi, 24-bit full-colorscanning from letter/A4-size scanner glass.

The HP LaserJet 3050 all-in-one provides 600 pixels per inch (ppi), 24bit full-colorscanning from the contact image sensor through the automatic document feeder (ADF).

All models include an ADF that allows faster, more efficient scan jobs with multiple-page documents.

For more information, see Scan.

Staple The HP LaserJet 3392 all-in-one includes a convenience stapler for fast andconvenient stapling of up to 20 sheets of 80 g/m2 or 20 lb media at the all-in-one.

Large-capacity replaceable staple cassette holds 1,500 staples.

For more information, see Convenience stapler (HP LaserJet 3392 all-in-one only).

Networking (HP LaserJet3052/3055/3390/3392 all-in-one only)

TCP/IP

LPD

9100

Printer driver features Fast printing performance, built-in Intellifont and TrueType scaling technologies, andadvanced imaging capabilities are benefits of the PCL 6 printer language.

Automatic language-switching

The all-in-one automatically determines and switches to the appropriate printerlanguage (such as PS or PCL 6) for the print job.

Interface connections Hi-Speed USB 2.0 port.

10/100 ethernet (RJ45) network port (HP LaserJet 3052/3055/3390/3392 all-in-oneonly).

Environmental features PowerSave mode (HP LaserJet 3052/3055/3390/3392 all-in-one only)

ENERGY STAR qualified

Economical printing N-up printing (printing more than one page on a sheet). See Printing multiple pages onone sheet of paper or Printing multiple pages on one sheet of paper (Macintosh).

Two-sided printing using the automatic duplexer (HP LaserJet 3390/3392 all-in-oneonly).

Economode setting uses less toner.

ENWW All-in-one features 5

Supplies A Supplies Status page with a print cartridge gauge that show the supply levels thatremain (HP supplies only; HP LaserJet 3390/3392 all-in-one).

No-shake cartridge design.

Authentication for HP print cartridges (HP LaserJet 3390/3392 all-in-one).

Enabled supplies-ordering capability (HP LaserJet 3390/3392 all-in-one).

Accessibility Online user guide that is compatible with text screen-readers.

Print cartridges can be installed and removed by using one hand.

All doors and covers can be opened by using one hand.


All-in-one partsBefore using the all-in-one, familiarize yourself with the parts of the all-in-one

HP LaserJet 3050 all-in-one parts

Front view

6

81

23

54

7

1 Tray 1

2 Priority input slot

3 Output bin

4 Automatic document feeder (ADF) output bin

5 ADF input tray

6 ADF media lever

7 Control panel

8 Cartridge-door release

ENWW All-in-one parts 7

Back view

11

9 12

10

9 Interface ports

10 Security-lock slot

11 Power switch.

12 Power receptacle

Interface portsThe HP LaserJet 3050 all-in-one contains one Hi-Speed USB 2.0 port and fax ports.

1

2

1 Hi-Speed USB 2.0 port

2 Fax ports


Control panel

2 3 541

1 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the faxcontrols, see Fax.

2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dialtelephone numbers for faxing. For information about using alphanumeric key characters, see Fax.

3 Menu and cancel controls. Use these controls to select menu options, determine the all-in-one status, and cancelthe current job.

4 Copy controls. Use these controls to change commonly used default settings and to start copying. For instructionsabout copying, see Copy.

5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scan.


HP LaserJet 3052/3055 all-in-one parts

Front view

71

26

3

4

5

1 Tray 1

2 Priority input slot

3 Output bin

4 Automatic document feeder (ADF) input tray

5 ADF output bin

6 Control panel

NOTE The control panel for the HP LaserJet 3055 all-in-one, with fax controls, is shown. The control panelfor the HP LaserJet 3052 all-in-one does not have fax controls.

7 Cartridge-door release

Back view

10

118

9

8 Interface ports

9 Security-lock slot

10 Power connector

11 Power receptacle


Interface portsThe HP LaserJet 3052/3055 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network portand a Hi-Speed USB 2.0 port. The HP LaserJet 3055 all-in-one also has fax ports.

2

3

1

1 Network port


3 Fax ports (HP LaserJet 3055 all-in-one only)

Control panel

2 3 541

1 Fax controls (HP LaserJet 3055 all-in-one only; the HP LaserJet 3052 all-in-one does not have fax controls).Use the fax controls to change commonly used fax settings. For information about using the fax controls, see Fax.






HP LaserJet 3390/3392 all-in-one parts

Front view

7

9

10

8

1

2

5

4

3

6

1 Tray 2

2 Single-sheet priority input slot (tray 1)

3 Print-cartridge door

4 Top (face-down) output bin

5 Control panel

6 Automatic document feeder (ADF) input tray

7 Automatic document feeder (ADF) output bin

8 Convenience stapler (HP LaserJet 3392 all-in-one only)

9 Power switch

10 Optional tray 3 (standard on HP LaserJet 3392 all-in-one; optional on HP LaserJet 3390 all-in-one).

Back view

14

1312

11

11 Power connector

12 Rear output door (face-up output bin for the straight-through output path)

13 DIMM door

14 Interface ports


Interface portsThe HP LaserJet 3390/3392 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network portand a Hi-Speed USB 2.0 port. The HP LaserJet 3390/3392 all-in-one also has fax ports.

2 31


2 Network port

3 Fax ports

Control panelUse the following illustration to identify the all-in-one control-panel components.

51 32 405

06

07

08

Shift

1 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the faxcontrols, see Fax.






2 Software

Software installation

Printer drivers

Software for Windows

Software for Macintosh

ENWW 15

Software installationIf your computer meets the recommended minimum requirements, you have two options wheninstalling the software from the CDs that came with the all-in-one.

Typical installationThe following software is included with a typical installation:

HP ToolboxFX

HP LaserJet Scan program and driver

HP LaserJet Fax

Readiris OCR (not installed with other software; separate installation is required)

Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation)

HP Director (Macintosh)

HP All-in-One Setup Assistant (Macintosh)

Minimum installationThe following software is included with a minimum installation:

PCL 6 printer driver

HP LaserJet Scan program and driver

NOTE Minimum installation supports faxing by using the control panel.

16 Chapter 2 Software ENWW

Printer driversThe product comes with software that allows the computer to communicate with the product (byusing a printer language). This software is called a printer driver. Printer drivers provide access toproduct features, such as printing on custom-sized paper, resizing documents, and insertingwatermarks.

Supported printer driversThe following printer drivers are provided for the product. If the printer driver that you want is not onthe product CD or is not available on www.hp.com, contact the manufacturer or distributor of theprogram that you are using, and request a driver for the product.

NOTE The most recent drivers are available at www.hp.com. Depending on theconfiguration of Windows-based computers, the installation program for the product softwareautomatically checks the computer for Internet access in order to obtain the latest drivers.

Operating system1 Fax driver PCL 6 printerdriver

PCL 5 printerdriver

PS printerdriver

PPD2 printerdriver

Microsoft Windows 98

Windows Millennium (Me)

X

X

X

X

X

X

Windows 2000

Windows XP

Windows Server 2003

X

X

X

X

X

X

X

X

X

X

X

Mac OS X V10.3 andMac OS X V10.4

X X X

1 Not all product features are available f

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