HOUSEKEEPING

LESSON 5 Duties of a Room Attendant

Layout of a Guest Room and Guest Amenities

INTRODUCTION-A Room Attendant (RA) must be

thoroughly familiar with a guest room.

-The reason why she is employed is because she has to clean guest room in her shift.

-Guest Rooms represent the major revenue generating source of hotel.

Significance of Rooms

The sale of rooms contributes approximately

50% or more to the total revenue.

A room sale occurs when is leased for occupation for 24 hours, at a predetermined cost.

ROOM(A Perishable Commodities)

A room not sold on a particular day loses its opportunity to earn revenue for that day.

What does a room mean to a guest?

It means: Comfort Security Privacy Convenience

Cleanliness and Hygiene A “Home Away from Home”

Types of Rooms 1. Double Room

A room which has two single bed separated by a centre table

Single Room

A room which has single bed facility.

Interconnecting Room

Two rooms which shares a common door, mostly used by families

Adjoining Room

Two rooms which share a common wall, mostly preferred by groups

Hollywood Twin Room

A room which has two single bed but shares a common head board.

Duplex Room

A room which is been spread on two floors connected by an internal staircase.

Cabana

A room which is near a water body or beside swimming pool.

Studio Room

A room with a sofa-cum-bed facility

Parlor

A room which is used for sitting and cannot be used for sleeping

Lanai

A room which oversees a scenic beauty e.g. Garden, Landscape or water fall.

Effeciency Room

A room with a kitchen facility

Suite Room

A room comprises of two or more bedroom, a living room and a dining area.

BED SET-UP

DUVET

French Duvet (down)  It consists of a soft flat

bag filled with down, feathers, wool, silk or a synthetic alternative and protected with a removable cover, analogous to a pillow and pillow case. Duvets originated in rural Europe and were made from the down feathers of the eider duck, known for its usefulness as a thermal insulator.

THROW PILLOW  Throw pillows serve both

an aesthetic and a functional purpose. Decorative pillows are commonly used to tie in color accents within a room, often drawing on the colors in drapes, walls or area rugs. From a functional perspective, throw pillows may provide back, neck and head support, although many throw pillows are very uncomfortable.

Standard SHAMS

A standard sham is for a bed pillow and adds decor and pillow design to the bed. There are also Euro shams. They are square and square sham pillows inserts are available for them as well. These are not meant to be slept on at night and are in addition to your regular sleep pillows. They are just pillow candy. They dress the bed when it is made up and adds an upscale design look to your bed. I have both standard and Euro shams on my bed as well as decorative pillows. It's a great look.

Standard SHAMS

European Shams

 The European Sham is the pillow covering for a large square pillow that typically measures 26x26. This is the first layer against the headboard, then you arrange your Standard/Queen shams (20x26) or King size shams (20x36). In front of that you place your smaller accent pillows.

This layering effect with different sizes and shapes and patterns is how to design a luxurious, inviting bedding ensemble!

Bed Raffle

Bed Pad (Mattress Pad)

MATTRESS PAD 

A mattress pad is designed to lie atop an existing mattress. Made primarily from foam, its function is to provide a layer of comfort and warmth between the user and the mattress. It is of particular benefit when the existing mattress is worn or uncomfortable. Toppers quite often have a contoured profile to facilitate airflow. Visco-elastic foam toppers are regularly used in medical institutions because of their pressure relieving properties. The foam used in the construction of these memory foam toppers reacts to both pressure and temperature. This, combined with its greater density, are properties that give them their characteristic "weightlessness" sensation.

Boudoir Pillow

Boudoir1777, "room where a lady may retire to be alone," from Fr. boudoir (18c.), lit. "pouting room," from boudoir "to pout, sulk," which, like pout, probably ultimately is imitative of puffing.Online Etymology Dictionary, © 2010 Douglas Harper

Room CleaningRoom Cleaning Procedures

Prior To Reporting on a Floor

-The room attendant already knows the status of the rooms assigned to her on the floor.

Making the Bed

Making the BED

Bed making may appear simple by domestic standards, but requires technical expertise in a hotel because of the sheer volume of beds to be made in a given shift.

Evening Service

Most of the room cleaning would have been done in the morning and afternoon shift. The exception would be the rooms with a “Do-not-Disturb” sign. Such rooms are normally occupied by late night/early morning arrivals, especially crews. All occupied rooms, however, require an evening turn-down service to prepare the room for the night.

The R.A (room attendant) -will follow the procedure given below 1. knock and enter the room as per

procedure given before. 2. Put all light switches on, to check that

they are working. 3. Draw heavy curtains to give privacy to

guests at night. 4. Hang loose guest clothes in the wardrobe. 5. Take off bed cover, fold it neatly and store

it n the wardrobe in the top or lower shelf.

Turn Down Service @ Pinehurst Resort

2nd Service

This is a service provided at the specific request of a guest. This normally happens when a guest had a party or meeting in the room and would like the room in order before she retires.

Maid Cart Trolley

Selecting Carts

When selecting maid carts, consideration is given it by lightweight to ensure easy mobility by the maid. Heavy carts also crumple corridor carpets. The wheels of the cart must be of sturdy construction and should be oiled well be oiled well periodically to ensure smooth movement.