ALL ABOARD - AUGUST 2008.pdf Final

8/7/2019 ALL ABOARD - AUGUST 2008.pdf Final

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As we celebrated Womens Month in August, it

was overwhelming to note the involvement of

women on the Gautrain project. They may still be

in the minority, but there is no doubt of the level of

contribution by our confident and bright colleagues.

With 23 months into construction, the visibility of

Gautrain works is creating significant interest across

the Gauteng Province, in South Africa and globally.

In July, the first Gautrain railcars were launched in

Derby, United Kingdom, attended by most of our

high level stakeholders. It was an emotional day

for those who have worked intimately on the project

since its inception.

In this issue of All Aboard CJV goes green as wemove towards Arbour Day - they have shared with

us their plans on relocation and replacement of

I N T H I S E D I T I O N

Editorial

Gautrain Ready to Bear the Pride

of the South African Nation

Key Features of the Gautrain

Electrostar Units

SPG Shows Progress

Centurion Site Reaches One

Million Lost Time Injury (LTI) Free

Man-hours

Recent Additions to the SPG Team

Bombela CJVs protection of Trees

All Creatures GREAT and

small.

Kasturie Pillay - Behind The 2008

R2 Gold Coin

Kedibone Metsing: Reaching New

Heights from Flag Lady to

Document Controller

Gautrain Women on the Move

Construction of Gautrain Viaduct

over Pretoria Road, Albertina

Sisulu Highway, and the R24

Progress in the Midrand Area

Complaints Handling on Gautrain

Editorial

allABOARD

BOMBELA INTERNAL UPDATE

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B O M B E L A A L L A B O A R D N E W S L E T T E R - V O L 1 1 : A u g u s t 2 0 0 8

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trees on the project, and we have colleagues like

Frans Andrews who are protective of even snakes

and other small animals, willing to assist should

we need his animal and creature rescuing expertise.

Our partners from SPG are proud of their

achievements thus far and share some of these,

which include their overall strategy, growth of their

team and the various areas of the project that they

are adding value e.g. Shingzele Protective Wear.

In a months time the project will be hitting the two

year mark and it's a reminder for us to look back

at what we have achieved, what still lies ahead,

and most importantly how we work together to

deliver on the golden project - Gautrain.

Enjoy the read.

Chantal

The first Gautrain four-car train set was proudly

handed over to Gauteng Premier Mbhazima Shilowa

in July 2008. The handover event was held at

Bombardier's assembly plant in Derby, UK and was

attended by members of the Gautrain Political

Committee, senior executives from the ProvincialSupport Team, Bombela partners Bombardier and

Strategic Partners Group (SPG) as well as

representatives from RATP Developpment.

The Gautrain rolling stock of 96 rail cars is based

on the renowned Bombardier Electrostar series,

known for its state-of-the-art technology and reliable,

high performance standards. The lightweight

aluminium car bodies - a first for South Africa - also

offer increased energy efficiency and reducedmaintenance requirements.

Gautrain Ready to Bear the Pride of theSouth African Nation

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B O M B E L A I N M O T I O N


The first 15 rail cars, and the body shells for thecomplete fleet, will be manufactured at Bombardier

Transportation's facility in Derby. The body shells

and some of the major components for the

remaining 81 rail cars will be shipped to The UCW

Partnership in Nigel, Gauteng for final assembly.

Teams from The UCW Partnership who have been

trained in the assembly of the Gautrain rail cars,

at Bombardier's facility in the UK constitute the

core of the local assembly teams. A core feature

of the Electrostar rail cars is their suitability for local

assembly, which is made possible through the use

of bolted aluminium construction methodology. In

turn, this delivers on Gautrain's socio-economic

objectives of skills transfer and job creation.

The UCW Partnership commenced production in

August 2008 and will continue through to 2010. A

team of around ten Bombardier staff will transfer

to Nigel and work alongside South Africans to

ensure a smooth transition.

Some R8.5 million is being invested in the Nigelfacility to accommodate the transfer of technology

from Bombardier. The technology transfer takes

the form of familiarization, documentation,

Continued from page 1

processes, tooling and training. It is anticipatedthat over 85 additional jobs will be created at The

UCW Partnership to fulfill the Gautrain project.

Successful production of the Gautrain train sets at

The UCW Partnership could lead to further

opportunities that may arise for The UCW

Partnership to compete for future Gautrain derivative

vehicles elsewhere in the world. The facility upgrade

will also enable The UCW Partnership to carry outrepairs and heavy overhauls on the Gautrain fleet,

should this be required.

Testing compability of the trains will also be

transferred from the UK to South Africa. Gautrain

cars will be tested individually to ensure all systems

are operating satisfactorily.

The first Gautrain Rail Car was launched in July 2008 in Derbyshire, UK

Derby Event: Gauteng Premier Mbhazima Shilowa, with members of the Gautrain Political Committee,

Provincial Support Team and Bombela


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Rail cars

The Gautrain system will have 24 train sets,

each consisting of four cars. This totals as 96

rail cars designed to run at an operational

speed of 160 kilometres per hour.

Of the 96 rail cars, ten are specially customised

for use on the airport link, which contain

additional features such as extra luggage space

and wider seats. The other 86 rail cars are

designed for commuter services.

The train sets serving the airport link will bemade up of either 1 x 4-car or 2 x 4-car sets,

with the two front cars of the leading train set

being the specially customised airport cars.

Each four-car commuter train set can

comfortably carry up to 321 seated passengers.

Comfort

Trains will ride on air suspension to ensure

smooth travel at 160 kilometres per hour.

Each car will have two electrically-operated

sliding plug doors on each side and two roof

mounted units providing heating, ventilation

and air conditioning (HVAC).

Attractive upholstery will be used-a form of

soft, woven cloth that is durable and easy to

clean.

Key Features of the Gautrain Electrostar Units

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Level boarding, matching the height and

minimising the horizontal gap between

Gautrain's rail car floor and the platform will

allow easy access for children, mobility impaired

commuters, shoppers with heavy bags and

the elderly.

Each train set will have a section allocated to

wheelchairs. The entire Gautrain system will

also accommodate mobility, sight and hearing

impaired passengers.

Cleaning personnel as well as an automatictrain washing plant will ensure that trains are

kept clean inside and out.

Real time passenger information

Gautrain is fitted with a fully integrated audio

and visual Passenger Information System

(PIS).

External visual information consists of a

destination display using ultra-bright yellow

LEDs fitted to the front of the train.

Inside the train, each rail car is fitted with two

high resolution display units providing

information on the train's destination, updates

on its progress along the route and notifications

as stations are approached.

In the unlikely event of delays, train drivers

and conductors will be able to broadcast

announcements using the train's public address

system.

Safety and security

Tight securi ty on trains and stations is

maintained through access control and

electronic surveillance, with over 650 Closed-

Circuit Television (CCTV) cameras and visible

policing.

Two CCTV cameras per car will record to an

on-board DVD system. While images are stored

locally they may also be viewed on the Intellgent

Display Unit (IDU) in the driver's cab.

The audio system supports two-way passenger

emergency communication between alarmunits in the passenger areas and the driver in

the active cab.

Gautrain's state-of-the-art design incorporates

crash and crush worthiness, and is fully

compliant with modern safety requirements.

Central control of the system is managed from

the Operation and Maintenance Centre situated

at the depot, and is provided by the EBI Screen

Centralised Traffic Control system.

Relying on integrated computer systems, the

Operation and Maintenance Centre will monitor

the continuous supply of power throughout

Gautrain's network.

A fully computerised rail signalling system will

be managed via the Operation and

Maintenance Centre. Efficient signalling will

prevent train-to-train collisions and ensure safe

movements at junctions or crossings as well

as maintaining safe following distances.

The Automatic Train Protection (ATP) system

will monitor the trains' top speed limit of 160

kilometres per hour as well as every lesser

speed limitation, which will be pre-set for everysingle metre of track. Should the driver exceed

the posted speed limit at any point by more

than three kilometres per hour, an alarm will

sound in his cab. At more than six kilometres

per hour above the posted speed limit the

train's service brakes will be automatically

applied to slow the train to below the posted

speed limit. The system also has the ability to

bring a train safely to a stop in the unlikely

event that a driver is incapacitated.

Extensive testing and training will be carried

out on the six kilometre test track being laid

adjacent to the train depot in Midrand.

Trains will also be safely stored overnight at

the train depot.

Gautrain Electrostar unit

At Bombardier's Assembly Plant in Derby, UK

Interior of the Gautrain vehicle


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The Strategic Partners Group (SPG) has by far the

broadest interest of any of the Sponsors in the

Bombela entities. SPG was specifically established

to participate in Gautrain and maximise the Project's

SED opportunities. True to its commitment, SPG

has demonstrated that it does not intend to be a

passive investor, but one who seeks meaningful

participation in the Gautrain through its involvement

at the operational level of the project e.g. within

Bombela Civils Joint Venture (CJV), Bombela

Electrical and Mechanical Works (E&M) and

Bombela Operating Company (BOC) and as a sub-

contractor to those entities.

Many construction companies experience slow

organic growth over many years before they emerge

as forces to be reckoned with in the industry. Whilenot yet a construction giant, SPG's growth over the

past 18 months has been testament of the

company's capabilities to create long term

sustainable business beyond Gautrain.

SPG's general strategy is to:

Demonstrate to its Bombela partners at all

levels that it is a credible, pro-active and value

adding partner. Grow a solid core of skilled people and other

resources that will serve SPG beyond Gautrain.

Carefully manage its risks and cash flow.

Ensure that current and future contracts are

well managed and profitable.

In order for SPG to secure and execute work

packages as a sub-contractor to the Bombela

entities, it has had to embark on a strategy of

forming partnerships with established contractors

who understand its objectives and are supportive

of its plans to build up capability on the contracts.

SPG is currently active in the following areas of

the Gautrain Project:

SPG are shareholders and participate in the

management of the Bombela Concession

Company (BCC), the Bombela Turnkey

Contractor (TKC), Bombela Civils Joint Venture

(CJV), Bombela Electrical & Mechanical Works

(E&M) and the E&M Maintenance Contractor.

SPG are partners in two major sub-contracts

to Bombela entities - The Bus Feeder and

Distribution contract (with Unitrans) and The

Track Work Contract (with Bombardier). SPG are heavily involved in commercial

opportunities for the provision of Third Party

Advertising and ICT services during the

concession period.

SPG Shows Progress SPG is currently committed to providing thefollowing supply and construction services to

Bombela entities;

More than 150 of SPG's staff are seconded

into various Bombela entities.

Induna Tippers, a partnership with

Unitrans, has been contracted to provide

material movement logistics to and from

the various sites and disposal locations

utilising a fleet of 38 Tipper Trucks

Shingzele, in partnership with Nu-tog, is

supplying personal protective equipment

to the project

Security JV, a partnership with Maxi,

Reshebile and Miliswa Security, supplies

guarding and security services to

approximately 45 sites.

A fleet of earthmoving equipment valued

at R35 million is on hire to CJV.

SPG is also involved as a Joint Venture

in the construction of the following workpackages;

The Depot and Workshop Bui lding with

Stefanutti Stocks.

Diversions and excavations at Cut and Cover

6 with Stefanutti Stocks.

Grouting of foundations in the Centurion

dolomitic areas with Stefanutti Stocks.

Sandton Station Structures with Murray &

Roberts Construction.

Preparatory works at Modderfontein with

Stefanutti Stocks

SPG is involved in a wide range of activities and

there are plans underway, with the pro-active

support of the Bombela entities, to expand SPGs

operations even further with new works packages

and partners.Induna Tippers provides material movement logistics services to B CJV

While not yet a construction giant, SPG's growth over the past 18 monthshas been testament of the company's capabilities to create long term

sustainable business beyond Gautrain.


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Centurion Site Reaches One Million Lost Time Injury (LTI) Free Man-hours

The Bombela Civils Joint Venture (CJV) DP6 team

in Centurion, under the helm of Wes Jones andFanie van Wyngaard, recently achieved one million

hours of construction activity without lost-time due

to injury. Congratulations to all who contributed to

achieving this milestone, which marks CJV's first

One Million man-hours LTI free and a highly

significant safety milestone for Gautrain

construction.

This remarkable safety record is a demonstration

of an environment that is characterized by effective

communication and cooperation, where all workers

are actively involved in not only their individual

safety, but the safety of all other team members.

Please continue to focus on your safety efforts.

Remember - accidents hurt, safety doesn't!

Health and safety is of high priority in Gautrain

construction. There is still a long, and challenging

journey ahead. Only through full commitment from

all will we reach our next target of 1,5 million LTIfree man-hours.

Some of the DP6 site team members

Recent Additions to the SPG Team

Over the last year the SPG team has grown to

meet increased operations both at Head Officeand on the various construction sites. At Head

Office:

Monica Jeffries has joined as Accountant.

Monica studied towards her CIS (Chartered

Institute of Secretaries and Administrators)

Diploma and graduated in 1996.

Collin Govender has been appointed as

Security Executive. Collin has extensive

experience in the Defence Force and

Security Industry. Collin and his team of

dedicated managers and supervisors are

charged with managing the security of the

various Gautrain sites.

Lenor Kaeflin (formerly McBride) has joined

as HR officer. Previously with SPG and

seconded to the Project in February 2007,Lenor has rejoined SPG full time where she

assists the HR Director.

Esther Makwela is the new HR Payrol l

Administrator. Esther administers all payroll

related functions.

Sonti Tsupa has added the PR &

Communications portfolio to her current role

as Secretary/Office Administrator.

Pulane Monageng has joined SPG as

Receptionist.

We are also pleased to welcome the following

SPG team members who have recently joined the

various site teams:

Simon Masedi and Nivesh Sirputh are Civil

Engineers who have until recently been

seconded to the BCJV Design Department.

They have now joined the SPG Centurion

and Sandton site teams respectively. Julia Mothiba (Quantity Surveyor) and Saules

Mashele (Concrete Foreman) are based at

the Midrand Depot and Leomax Mncube

(Building Foreman).is at Sandton Station.

Andy Nowack (Senior Contracts Manager),

Asanda Zilwa (Engineer), Thabo Jaxa

(Engineer) and Humbulani Sadiki (Learner)

are on the Centurion Grouting contract.

Matsiel i "Ndala" Mokoena (Industr ial

Relations officer), Solly Mbalane and Daniel

Ngwako (Dispatch Supervisors) have joined

the Induna Tippers team.

We look forward to the contributions of all on the

project.

Congratulatory award to DP6


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F O C U S O N T H E E N V I R O N M E N T


Bombela CJVs protection of Trees

(Bombela) is required to replace all indigenous

trees, with a stem diameter of larger than 200mm,

to be replaced during the rehabilitation phase ofthe project.

Of the total number of trees felled, 2458 were

indigenous while 8969 trees were not indigenous.

This resulted in a requirement of 2458 indigenous

trees that would have to be replaced along the

alignment of the project.

In addition to the requirement of replacing

indigenous trees along the alignment, another

(approximately) 2500 trees are required for general

landscaping in and around the newly designed and

constructed stations and key focus areas,

designated for landscaping. A net amount of at

least 5000 trees are therefore required during the

rehabilitation phase of the project. An estimated

During the construction of the Gautrain project a

total number of 11427 trees were felled and

removed. This process took place during the

preparation phase where the sites were cleared to

allow construction to start. Each tree was surveyed

and identified prior to being felled and all records

kept as reference.

The Draft Final Environmental Management Plan

(DFEMP) Revision 5 specifies that the contractor

All Creatures GREAT and small.

Since commencement of construction, all site

personnel have been extra cautious not to harmhelpless animals within the railway alignment. Frans

Andrews, Senior Safety Officer in the Midrand area

has really made an effort to save and relocate

numerous snakes, chameleons and other small

animals..even a spider or two.

Whereas the average Joe would scream and run

away, or even kill at the first sight of a creature like

a snake, Frans rescues the animals, bringing them

to safety. Thereafter he relocates them in the

Heartlands Property Nature Conservation Area.

A Mole snake rescued for relocation A Chameleon rescued at the Midrand Station site

A Mole snake being released in the HeartlandsNature Conservation area

So, next time you nearly have a heart attack when

finding "unwanted" animals where you are working,please don't kill .rather contact Frans (Cell no:

078 458 7615) who will come and rescue the

creatures, ensuring it ends ups in a safe place

where it can live in peace.

Harmless Mole snakes are the most commonsnakes in the Midrand (DP5) area but venomoussnakes such as Night Adders and Spitting Cobrashave also been caught and relocated

30 000 shrubs would be required to meet the

comprehensive screening requirements specified

in the DF EMP.

The DFEMP further specifies that all trees are

required to meet size specifications and all treesto be planted on the project are to be indigenous.

Keeping in mind that all the major 2010 infrastructure

projects will be undertaking finishing work for the

start of the soccer spectacle, at the same time that

Gautrain will be working on its alignment and

stations, there will simply not be enough trees

around to meet all the requirements.

Bombela CJV has therefore already placed

"growing" contracts with reputable plant growers

to start growing all the required species of trees

and shrubs to the required size for when it will be

required at the end of construction. This ensures

a guaranteed bank of trees will be supplied and

delivered as required by the construction program.


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P E O P L E P E R F O R M A N C E


Kasturie Pillay - Behind The 2008 R2 Gold Coin The month of August was a special month for allwomen in South Africa, and more so for Bombela's

very own Kasturie Pillay. A CAD designer with

Bombela Electrical & Mechanical Works (E&M),

Kasturie is the young woman behind the design

and modelling of the new R2 gold coin.

Kasturie entered and won the national coin design

competition which was held for the 2008 theme

"The Vredefort Dome - World Heritage Site". The

theme of the 2008 gold coin was in remembrance

of the meteorite which, some 2020 million years

ago, slammed into the planet close to where the

little town of Vredefort in the Free State lies.

Her design was chosen from among 17 finalists

and features the meteorite hurtling through the

atmosphere on its way to southern Africa. As a

token of appreciation, Kasturie was presented withthe Mahatma Ghandi Silver Coin at the launch of

of the R2 gold coin on 17 August 2008 at a

ceremony held at the Vredefort Impact Crater in

the Free State.

All at Bombela are proud of your remarkable

achievement. Well done!Bombela E&Ms Kasturie Pillay (second from left) with the 2008 R2 Gold Coin

I entered various beauty pageants, such as Miss

Kaizer Chiefs 2000, where I became first runner

up and also won titles like Miss Pimville Celtics

2001 and Miss Youth Initiatives 2003. That was

when I discovered that through dedication and hard

work, nothing is impossible. This motivated me to

pursue a Diploma in Human Resource Management

through Boston City Campus.

When did you start on the project?

I joined the Gautrain Project in June 2006 as a Flag

Lady seconded from Murray & Roberts. From time

to time I, and two other colleagues would assist

with administrative functions. That was when I knew

that I needed to perform to my utmost ability to

ensure that I was considered for better opportunities

that would arise. I was introduced to women like

Brenda Keys and others who realized my dedication

and potential and who would give me tasks to assist

with administrative duties. That is when I realized

that I could do more beyond the responsibilities I

had at that stage.

What were your expectations when you

accepted the job on the project?

Kedibone Metsing: Reaching New Heights from Flag Lady

to Document ControllerHaving joined the Gautrain project in June 2006

as a Flag Lady, Kedibone Metsing has steadily

moved up the ranks to Document Controller with

Bombela Civils Joint Venture. The All Aboard team

caught up with the dynamic Kedibone to learn more

about her aspirations and what she has had to

encounter to get to where she is today.

Who is Kedibone?

I'm a single mother of two, with a very strong

character and I try to stay positive and focused in

everything I do in life. I have always known that

success is achieved through hard work and a

positive attitude; and also acknowledge most

importantly God's blessings in achieving some of

my goals.

Kedibones background

I grew up in Pimville, Soweto and attended Mondeor

High School where I completed Grade 11. My

mother was retrenched while I was still in high

school - that was a difficult period in my life and assuch I could not continue with Grade 12 during this

time.

This project brings a lot of opportunities for people

like me and others. Being a Flag Lady, I realized

I was an important part of the Health and Safetyteam and knew there could be more I could do in

the safety area.

What did it take on your part to move up the

ladder into a position in Document Control?

I have always been determined about my work,

and want to over achieve in every goal I set. Within

a week that I took on my role as an Administration

Clerk, I was offered a position as Document

Controller at Shaft E2.

How do you feel about working on a Project

like Gautrain?

Gautrain is a massive project, with its own

challenges. You learn something new everyday

and the opportunities are countless. We should all

be proud about contributing towards a project of

such significance.

What would you like to say to other women on

the project?

Always remember - never give up on your dreams

and nothing is impossible through hard work anda positive mindset. Make sure that you make a

visible impact in your work area and trust in prayer.


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Women on the project celebrated Women's Day on 08 August

their special complimentary gifts, they noticed how

these were being eyed by the gentlemen who could

not resist requesting for their significant others.

The afternoon was spent in good company with

good music and a special treat to a finger lunch,

Women from the various Bombela entities BCC,TKC, E&M as well as our client the Provincial

Support Team, got an opportunity to share their

Gautrain Women on the Move

By Tseleng Maoba

August is the month when women celebrate their

success, life and the joys of being a woman. On

Friday, 08 August "Gautrain women on the move"

came together to celebrate success and

opportunities as women on the Gautrain Project.

The balcony on the first floor was decorated withbeautiful Gautrain gold and blue balloons. As the

women walked in to enjoy the afternoon and collect

laughter and funky dance moves with others. The

E&M women really entertained everyone on the

dance floor.

Later that afternoon, the ladies were joined by the

men on the Gautrain project who also decided that

the day was worth celebrating.

Phambili Gautrain Phambili!


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commence in mid September 2008 until mid

December 2008.

There will be no height restrictions or lane closures

during this activity and the works will take place

continuously. The erection of the spans will be

safe for motorists and is not expected to hamper

traffic flow.

B CJV will be commencing with the erection of

viaduct spans that will, upon completion, carry theGautrain from Rhodesfield Station to the O.R.

Tambo International Airport.

The viaduct spans will be erected to pass over

Pretoria Road, Albertina Sisulu (R21) Highway, and

the R24 where the viaduct will join the Airport

station. Erection of the spans is expected to

Construction of Gautrain Viaduct over Pretoria Road,Albertina Sisulu Highway, and the R24

construction team to widen the Grand Central

Boulevard extension from a single lane carriageway

into a two-lane carriageway in both directions.

Construction of a viaduct pier in the median of the

two carriageways will also take place. Once

completed, Grand Central Boulevard will serve as

an access road towards the Gautrain Midrand

station.

Access and egress to Grand Central Airport will

be from the newly constructed New Road Bridge

at the intersection with K101.

B CJV has completed construction of the deck for

the Gautrain cut & cover structure at New Road.

The deck was built at the intersection between the

K101 and the New Road extension leading up to

Grand Central Airport. The cut & cover structure

will serve as an overpass which will allow traffic to

safely cross over the Gautrain alignment.

New Road was reinstated on 18 August 2008 whilst

Grand Central extension, constructed as an

alternative access and egress into New Road by

Bombela, was temporarily close. This will allow the

Progress in the Midrand Area


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Draft response

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B U I L D I N G M O M E N T U M


Bombela receives complaints/ queries mainly

through the following sources:

Call Centre

Community Liaisons Forum

Gautrain Website

Office e-mails and direct office calls

Site offices

Media

All Bombela entities have committed to resolve /

acknowledge all the queries and complaints

within 48 hours as stipulated in the EMP. All

queries/ complaints that come through from the

Call Centre are allocated with a reference number

and the query tracked. Once resolved, these are

loaded on the system as a case study for future

queries of a similar nature. Complaints/ queriesfrom other Bombela sources are recorded in the

Complaints Handling on Gautrain

It goes without saying that while we continue with

construction of the Gautrain system, we must also

take cognisance of the communities and

environment affected by such construction activities.

Bombela's mandate is to take care of communities

within the construction vicinity as well as any other

potential construction disturbances. Mitigation

thereof has been outlined in the Environmental

Management Plan (EMP). The EMP is part of the

Project's overall environmental and construction

management document approved by the Gauteng

Department of Agriculture, Conservation and

Environment (GDACE). As part of the EMP,

Bombela is mandated to set up a complaints and

queries management system to cater for the public

who are key stakeholders in the project whether

or not they are directly or indirectly affected by theproject.

complaint register that is controlled by both TKC

and CJV, and soon E&M, with all the information

forwarded to the Environmental Management

Committee (EMC) in a form of a monthly report.

Media queries on the other hand are forwarded to

BCC's media office which is mandated to deal

with all media queries.

It is important to note that all Bombela queries/

complaints must be logged, resolved and closed-

out, and records of interaction between Bombela

and complainants must be kept as evidence of

how the queries/ complaints were handled. It is

also important that Communication representatives

at Business units be aware of all the queries/

complaints handled by any member in their units

and the information received must be forwardedto the correct channels.

COMPLAINT HANDLING FLOW CHART

BCC & Call Centre Direct Calls CLF

Province Web page

Acknowledge queryFinalise response

Contact complainantClose Query

TKC Communications ManagerNana Zenani

011 997 8307 / 083 627 6127

Bombela CJV Communications Manager

Madelize Theron011 997 8171 / 083 641 3912Bombela E&M011 997 8558

Environmental ActionEtienne van der Lith (CJV)011 997 8178 / 082 781 9454

Rene Pieterse (E&M)087 806 1780

Personal visits Inspection

Placing monitoringequipment

EMC Enviro Report

TKCBCC

Monthly complaints registerby Comms CJV and E&M

Complaintescalated to CJVand E&M EXECfor resolution

Unresolved Resolvedand closed

Personal visit/Inspection

Draftresponse

High riskcomplaints/queries

High riskcomplaints

Site action(Site Manager)

By Simphiwe Dube

ALL ABOARD - AUGUST 2008.pdf Final

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Transcript of ALL ABOARD - AUGUST 2008.pdf Final