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Alison o'connor & mary muscara
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Transcript of Alison o'connor & mary muscara
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Repositioning the Library - sink or swim?Alison O'ConnorNATIONAL LIBRARY MANAGER
651290702
25 August 2011
Mary MuscaraMELBOURNE LIBRARY MANAGER
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A vision of the Library – making a splash
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
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Law libraries
Rising costs &
outsourcingChallenges
facing law libraries
Lateral recruitsLib
rary s
taff
skills
Invisib
le to
decis
ion
makers
Invisible to users
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
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Environment changes
Information overload
Techno-savvy clients
Collection Technology
Changing client expectations
Law libraries
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
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Knowledge team
IT
National
Managing risk
Collection Research Information literacy
eLibrary
Library & Research Services
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
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Strengths Weaknesses
• Experienced library team
• Organisation knowledge
• Search and evaluation skills of staff
• A lot of 'good will' exists for the library
• Increasing invisibility of library
• Reduced face-to-face contact with clients
• Long way from influencers/decision makers
• Separate to business / lack of integration with legal teams
• Library staff legal knowledge
• Library staff understanding of business and commerciality issues
SWOT analysis
Opportunities Threats
• Increasing information overload
• Decreasing information literacy skills
• Focus in the firm on risk management
• Focus in the firm on excellence
• Focus in the firm on expertise development and expertise profiling
• Emerging technologies
• Increasing costs of resources and the perception that online is free or cheaper
• Commercial publishers seeking to bypass libraries
• Techno-savvy clients who don't see the relevance of libraries
• Legal process outsourcing
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
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- what would you add?
Law librariesSWOT
analysis
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How do we address
invisibility?
How do we become more commercial?
How do we demonstrate
value?
Where to from here?
How do we partner with
clients?
REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
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Blake Dawson focusProactive
Building Relationships
Learn
ing Cult
ure
Trusted Advisor
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Excellent client service
CommercialityFostering team relationships
Understanding the business
Commitment to personal development
Technical expertise
Building client relationships
Case study 1: Key Performance Indicators
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Case study 2: Collaboration
Clients & strategyCorporate pilot
Graduate assessment
Expertise audit
Collaboration
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Case study 3: Library spaces
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Case study 4: eBooks & iPads
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Strategic networking
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REPOSITIONING THE LIBRARY - SINK OR SWIM? 25 AUGUST 2011
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Questions?