Alison Braithwaite – Programme Lead

Value of Digital Workshop

• Programme

• Context

• Discovery

• Digital Practitioner model

• Small scale trials

• Learning & model iteration

• Final reflections

• Questions

The Digital Practitioner

Programme

National Local – Best City | 100% Digital Leeds

Discovery

My son [Anthony], lives an

hour’s drive away. I’d like him

to be more in my care by using

something like Skype in

consultations

Some patientswere already using

digital themselves,

and others wanted

the option to…

I have OCD and wish more things, even accessing care, was

available online or through an app as I find phone calls very

difficult and sometimes cannot leave the house. Without Internet I

would be dead

Break the

Circle of Silence

Mindful

conversations

about digital

information, products &

services that could

support wellbeing &

recovery

Confidence

Permission

Sustainability

Practitionerscould see a use for

digital, but there

were barriers to

using it…

Some patientswere already using

digital themselves…

Digital

Practitioner

model

Small Scale Trials

Maintaining Engagement

Approach

1st (OT) cohort:

•c. 1 hour a week over four months, a blend of face-to-face workshops, meetings & events.

•Online learning and collaboration

•Face to face community

•Blend of individual and group activities

•Manager initial meeting plus 2 optional coaching sessions

• More structure relating to activities in between contact

• Deadlines for activities

• Scheduled check in and learning shares, in addition to ‘Slack’ chat

• Evidence of participation for CPD

• Central coordinator/point of contact from the cohort

• Defined purpose linked to a real problem or area of improvement

• Manager(s) either leading or sponsoring the group

2nd Model Iteration

2nd Model iteration

challenges

• NMoC: various challenges halted progression at the end of the ‘Start up’

phase

• NMoC: already used other channels of communication and didn’t want to

add ‘Slack’ to the list

• OT: Online community dried up

– Clinical staff on regular visits/ward duty

– Old mobile phones meant app with ‘notify’ couldn’t be used

• OT/NMoC: Lunch time Digital Café attendance poor

– Inner city parking

– Travel time

• Remaining barriers

– Suitable Kit | Good enough access |Restrictive policy | Non-standard

policy across organisations | IT Services support

3rd Model iteration

Preparing to scale up

• Shorter intervention – from 5 months to 6 weeks

• Blend of online and offline learning and activity

• FutureLearn platform (under HEE’s partnership)

• Team manager acts as sponsor with a nominated coordinator

• Structured and guided learning and activity broken down over 6 weeks

• Clinician stories on their experience to demonstrate ease/value

• Team led improvement based on real problem

• Collaboration forum to encourage broader discussions and support

• Tutor support

• Opportunity to gain ‘certificate of achievement’ for CPD

Final Reflections

• Kit & supporting infrastructure

• Policy

• Interoperability

• Solve real problems

• Human centred design

• Systems approach

• Stop doing the wrong thing well

• Work on the culture – Values & beliefs

– Authentic leadership

www.mydigitalwheels.com

Account: @mydigitalwheels Hashtag: #digitalpractitioner