Alfresco Summit 2014 London - Customer Case CIRB_CIBG
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Transcript of Alfresco Summit 2014 London - Customer Case CIRB_CIBG
Case Study BRIC: Alfresco At The Core Of Driving Change In Local Administrations By Dematerializing CouncilsFilip LannoyeManager Service Management at BRIC
Gabriel WillemsSolutions Architect at Real Dolmen
BRIC Brussels Regional Informatics Center• Mission: being the preferred IT partner of the
public sector of the Brussels Capital Region (BCR)
• Over 230 bodies call upon the services of the BRIC:• Regional and local authorities, hospitals,
firefighting and emergency medical assistance service, schools, administrations
• Formed in 1989, current workforce around 260 people
RealDolmen in the Local MarketProximity to our customers in the Benelux.
Offices:
Headquarters Brussels 1654 Huizingen
Belgium Antwerp 2550 Kontich Diegem 1831 Diegem Ghent 9840 De Pinte Hasselt 3560 Lummen Kortrijk 8530 Harelbeke Namur 5101 Loyers Mons 7000 Mons
Luxembourg Luxembourg 1461 Luxembourg
Belgium: 500 clients – Luxembourg: 150 clients – Netherlands: 50 clients.
More than 1,250 available professionals
RealDolmen has a Single-Source offering
Infrastructure Products
Business Solutions
Professional Services
Master Data Management Service Oriented Architecture Unified Communications Supply Chain Mgmt CAD/GIS Mobility Enterprise Asset Mgmt Clinical Trial Mgmt Systems
Development Outsourcing Managed Services Project Management Training Services Business Process
Management
Cloud Data Center Front-end Networking
IP Communications Voice Over IP Security
Turnkey Solutions Enterprise Resource Planning Customer Relationship
Management Business Intelligence ECM/WEM Web Solutions
Networking Testing Support & Helpdesk Security Enterprise Application Integration Service Oriented Architecture Cloud Services
Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses.
Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc).
Hardware products and software licenses
A true single-source supplier,able to support the
full ICT-lifecycle
RealDolmenAlfresco Competence Center• Alfresco Gold Partner since 2008
• A team of 15+ alfresco consultants• 4 Alfresco Certified Engineers• 4 Alfresco Certified Administrators• 4 Alfresco Certified Trainers
• Solutions based on Alfresco• Correspondence & Case Management for
Alfresco• Activity Stats
And so much more …• UrbIS®© solutions, geographical databases and
interactive cartographic applications of the Brussels Capital Region
• Urbizone free Wi-Fi: 565 access points throughout the Brussels Capital Region
• The Multimedia Plan for schools : computer, server, tablet, monitor, internet connection (fiber-to-the-school), > 30m€ since 1998
• CCTV platform•
Business value• Centralization of all cases in one single application• Follow-up of cases in real time• Centralized archiving• Access to the application through a common
Internet connection• Simplification of the signing and validation process
(digital signing through the citizen eID)• Green IT and cost cut:
• Reduction of paper consumption• Reduction of transport between organizations
• Image of modern administration
Key figures (Sept. 2014)
• 4 front-end servers• 14 instances x 3 environments
PRD/STA/TST = 42 back-end servers• Cluster PostgreSQL• 3,300 daily users• 3,400 councils held since 08/2011• ±200,000 cases ; +500 / day• > 760,000 documents
Used technologies
Front-End (web interface)• Spring MVC• jQuery with multiple
plugins (CKEditor, etc.)• Maven 3• Freemarker• Tiles
Back-End (business logic)• Alfresco Enterprise 4.1.3• Spring 3.0• MyBatis 2.3.4• Lucene• Freemarker• Spring AMQP1.0.0• Spring Surf 1.0.0• Junit, EasyMock,
PowerMock• Maven 3, Maven
Technical high-lights
• Centralization• Data• Archives
• Standardization• Technical environments DEV/TST/STA/PRD• Maintenance, patching• Working method (Scrum, DevOps)
• Industrialization (CICD)
Our Continuous Delivery toolset
Jira
Eclipse
Git
JenkinsMaven
JunitEasyMock
Sonar
Selenium & Jmeter
Cobertura
PuppetRPM Repo & Nexus
VMWare & Vagrant
Spiratest
BOSaaS : BRIC does it all (1/3)
• Core Development:• New releases• Migration v1 > v2• Derived products• Interfaces with other platforms
• Deployment of customer instances:• Presales• Analysis• Configuration• Support on site
BOSaaS : BRIC does it all (2/3)
• Hosting:• In our own datacenter• Redundancy and fail-over of the lower technical
layers• Backup on remote site
• Support chain:• 1st line support 8-18h on weekdays• 2nd line functional support• 3rd line applicative and system support• Technical and business monitoring of all
instances (uptime / performance)• Training
BOSaaS : BRIC does it all (3/3)
• Governance:• User Community:
• Key users• User clubs: what’s new, SLA, possible improvements, roadmap• Participation in UAT
• Steering Commitee• Service Level Management
Driving the change
• Direct impact from dematerialization:• Change in working habits and methods• Change of roles
• Two-way driver:• Tool has impact on local organization• Local Organization seize the opportunity to
revamp their own internal structure!• On site support during roll-out and service
Further integration of platformsMunicipality Council
Construction & Environmental Permits
Citizen /Company
Welfare Office Welfare Council
Online publications
Regional authority
Council advice OnlineRequest
Exchanges between authorities
Success story for BRIC (1/2)
• Light, modern, easy to use application• Highly standardized:
• Easy deployment• Easy maintenance• Easy creation of derived versions
• Self-selling• Qualified staffing• Requests for integration with other
platforms and DMS
Success story for BRIC (2/2)
• Reputation:• Reliable application builder with a preference
for open source software• Reliable Public Service Provider• Good understanding of the business• Scale economy
• Competence center• Budget
• Access to new customers