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    STUDENT DECLARATION

    I undersign DEVASHEESH MUKHERJEE student of MBA here by declared

    that the research report entitled SALES PROMOTION OF ALCIRCLE is

    completed and submitted under the guidance ofMr. Narendra Singh (Area

    Manager) is my original work. The imperial finding in this report is based on

    the data collected by me. I have not submitted this project report to Amity

    International Business School, Noida or any other University for the purpose

    of compliance of any requirement of any examination or degree.

    DATE:

    DEVASHEESH

    MUKHERJEE

    PLACE: En. No. A1802009626

    MBA III Sem

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    ACKNOWLEDGEMENT

    The research on SALES PROMOTRION OF ALCIRCLE has been

    given to me as part of the curriculum in Bachelor Degree in Business Administration.

    I have tried my best to present this information as clearly as possible using

    basic terms that I hope will be comprehended by the widest spectrum of researchers,

    analysts and students for further studies.

    I have completed this study under the able guidance and supervision ofMr.

    Narendra Singh (Area Manager, Snowpack)I will be failed in my duty if I do notacknowledge the esteemed scholarly guidance, assistance and knowledge. I have

    received from them towards fruitful and timely completion of this work.

    Mere acknowledgement may not redeem the debt I owe to my parents for their

    direct/indirect support during the entire course of this project.

    I also thankful to my friend who helped me a lot in the completion of this

    project.

    DEVASHEESH MUKHERJEE

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    CHAPTER 1

    INTRODUCTION

    Marketing is a social and managerial process by which individuals and

    groups obtain what they need and want, through creating, offering and

    exchanging Service of value with others.

    - Philip Kotler.

    Marketing includes all those activities having to do with effecting changes in

    the ownership and possession of goods and services. It is that part of

    economics which deals with the creation of time, place and possession

    utilities and that phase of business activity through which human wants are

    satisfied, by the exchange of goods and services for some valuable

    consideration.

    - American Marketing Association.

    Marketing is the process of discovering and translating consumer wants into

    product and service specifications and then in turn helping to make it possible

    for more and more of consumers to enjoy more and more of these Service

    and services.

    Marketing consists of analyzing marketing opportunities, researching and

    selecting target markets, designing marketing strategies, planning marketing

    programs and organizing, implementing and controlling marketing effort.

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    Companies have to identify long and short term marketing opportunities and

    research the selected market by measuring and forecasting attractiveness of

    the given market. Having selected the market, the companies need to

    develop a differentiating and positioning strategy for the target market. The

    marketing strategy must be transformed into marketing programs by deciding

    on marketing expenditures and the marketing mix. The final step is organizing

    the marketing resources and implementing and controlling the marketing

    plan.

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    ALUMINIUM INDUSTRY IN INDIA

    Aluminium Industry in the Indian subcontinent is a highly concentrated sector

    with 5 prominent players catering to the majority of the countrys aluminium

    production. The country has been witnessing a growing demand for the metal

    in the domestic market accounting for an enviable growth in the sector. Truly

    speaking, today the aluminium production in the country is outpacing the

    demand. Very strangely the per capita consumption of the aluminium metal in

    India is less than 1kg, whereas the same is estimated at 25 to 30 kgs in US &

    Europe, 15 kgs in Japan, 10 kgs in Taiwan and 3 kgs in China. Despite the

    lower per capita demand for the metal in india, there is a heavy demand for

    aluminium in the domestic market on account of the metal being used in large

    quantities across a number of industries. Of the total volume required by the

    domestic market, the power industry makes use of about 44% and the

    consumer durables and transportation industries consume about 10-12%,

    while the construction and packaging sectors buy about 17%.

    The History of Aluminium Production in India

    Aluminium was discovered long back in the year 1808. However, its

    production could be made commercially viable only after 46 years. Several

    years of research in the arena could help extracting the metal from ore.

    Estimates reveal that aluminium is the third highly available metal in the

    earths crust that constitutes not less than 7.3% of the mass of earth.

    Following steel, aluminium is the second most used metal in the world. While

    the Indian economy consistently grows at a rate of 8% per annum, demand

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    for various metals has been consistently increasing across several sectors

    and industry segments. As a result of this, Indian aluminium industry is

    undergoing a phenomenal development. In the FY)9 alone, aluminum

    industry in India grew by 9%.

    Industrial scale production of aluminium commenced in India in the year 1938

    with the commissioning of the Aluminum Corporation of India. The firm was

    established with a technical and financial collaboration with a Canada based

    firm Alcan. During the very beginning, the plant had a capacity to produce

    2,500 ton of aluminium per annum. This was followed by Hindustan

    Aluminum Corporation (Hindalco) which was set up in the state of Uttar

    Pradesh in 1959, which could give an output of 20,000 ton per annum. The

    year 1965 saw the commissioning of Malco, a public sector enterprise which

    had a production capacity of 10,000 ton per annum. Following a number of

    such initiatives, the National Aluminium Company (NALCO) was

    commissioned in the year 1987 to produce aluminium, which could produce

    0.218 million tons of aluminium per year.

    The government of India began introducing a number of measures in 1970s

    to control and regulate the aluminium industry in the nation. In the Indian

    aluminium industry scenario, restrictions with regard to the entry of new

    players and price distribution control measures became highly common. The

    implementation of Aluminium Control Order mandated the aluminium

    producers to sell not less than 50% of their total volume output for the

    purpose of electrical usage. However, this government order was withdrawn

    in the year 1989, with the revoking of government decontrolling. The industry

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    was de-licensed in 1991, which resulted in the liberal importing of

    technologies and capital goods related to the aluminium industry. These

    measures could take up the volume of aluminium production by 12% as

    against the growth rate of 6% reported during the 1980.

    Aluminium Production and Consumption in India

    India has the credit of being the fifth largest producer of aluminium in the

    world. The country has a capacity to produce more than 2.7 million tones of

    aluminium per year, accounting making up about 5% of the total aluminium

    production on the globe. India boasts of a massive quantity of Bauxite

    reserve of about 3 billion tones. India enjoys the eighth position among the

    leading producers of primary aluminium in the world. The country has been

    witnessing a phenomenal growth in aluminium production over the past ten

    years.

    There was stagnation in the consumption of aluminium between the 1990s

    and 2002 when the consumption of the metal was estimated at 500-600 KT.

    However, since 2002, there has been a sharp rise in the consumption of

    aluminium in the nation. Chiefly, the industries that lead in the consumption of

    aluminium are power, infrastructure, and transportation and related firms.

    The Major Players in the Aluminium Production Sector

    Aluminium production industry in India is mainly dominated by about five

    firms that account for the majority of the countrys metal production including

    Hindustan Aluminium Company (HINDALCO), National Aluminium Company

    (NALCO), Bharat Aluminium Company (BALCO), MALCO and INDAL.

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    HINDALCO: Hindalco is the largest firm in the Indian aluminium industry

    holding more than 39% of market share. This is a flagship unit of the Aditya

    Birla Group with its aluminium plant at located at Renukoot in Uttar Pradesh.

    The firm manufactures a number of aluminium Service making up a market

    share of 42% in the primary aluminium segment, 20% in extrusions and 63%

    in rolled Service, while 31% of the Service are in the wheels and 44% in foils

    segments.

    Sterlite Industries is one another giant in the arena comprising two wings

    namely BALCO and MALCO. BALCO is a partly integrated firm, MALCO is a

    completely integrated producer of aluminium. Sterlite company holds a

    market share of about 32%.

    NALCO is yet another leading producer of the aluminium metal in India.

    Government of India has purchased a stake of about 87.15% in this firm.NALCOs aluminium refinery unit is situated at Damanjodi. In addition, the

    firm also has a smelter unit at Angul, Orissa. At present, NALCO is focussed

    on a capex project aimed at increasing the volume of its production from

    345,000 tonnes to 460,000 tonnes.

    The list of aluminium companies in India includes Hindalco, Hindustan Zinc,

    Jindal Stainless, Kennametal, India, Nalco, Malco, Ratnamani Metals, Sujana

    Metal Service, Balco and Indal.

    In the past, the growth of alumina and aluminium industries was in the range

    of 2 to 3% per annum. However, the growth rate may remain minimal in

    developed countries like US, Canada, Europe and Japan. But its growth is

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    bound to be reasonably high in developing economies such as BRIC

    countries (Brazil, Russia, India and China) and Middle East.

    The Future of Aluminium Industry in India

    The per capita consumption of aluminium metal at developed countries is

    estimated at about 20 to 30 kg. In most countries, the bauxite reserve has got

    almost depleted. The scenario in India is just the opposite. While the per

    capita consumption of the metal is only 1.3kg, the country has a huge reserve

    of good quality bauxite reserve. In addition, several factors including high

    GDP growth rate, skilled employees, highly encouraging Government policy

    and the favourable trade relations of the nation with a number of developed

    and developing countries will ensure a bright future for the aluminium industry

    in the country.

    A study of the aluminium industry in India today reveals that most refineries

    will be commissioned in the subcontinent around 2020. The scenario existing

    suggests that India is the right place following Vietnam where aluminium

    industry can hope to see a bright future. All these factors indicate that there is

    a highly promising future for the aluminium industry in the country further

    stimulated by the huge global market potential that will give a thrust to the

    industry.

    Aluminium Industry in India is a highly concentrated industry with the top 5

    companies constituting the majority of the country's production. With the

    growing demand of aluminium in India, the Indian aluminium industry is also

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    growing at an enviable pace. In fact, the production of aluminium in India is

    currently outpacing the demand.

    Though India's per capita consumption of aluminium stands too low (under 1

    kg) comparing to the per capita consumptions of other countries like US &

    Europe (range from 25 to 30 kgs), Japan (15 kgs), Taiwan (10 kgs) and

    China (3 kgs), the demand is growing gradually. In India, the industries that

    require aluminium most include power (44%), consumer durables,

    transportation (10-12%), construction (17%) and packaging etc.

    The Background

    Though the existence of Aluminium was first established in the year 1808, it

    took almost 46 years to make its production commercially viable. The

    research work of several years resulted in extracting the aluminium from the

    ore. Aluminium is third most available element in the earth constituting almost7.3% by mass. Currently it is also the second most used metal in the world

    after steel. Due to the consistent growth of Indian economy at a rate of 8%,

    the demand for metals, used for various sectors, is also on the higher side.

    As a result, the Indian aluminium industry is also growing consistently. In

    FY09, the aluminium industry in India saw a growth of about 9%.

    The production of aluminium started in India in 1938 when the Aluminum

    Corporation of India's plant was commissioned. The plant which was set up

    with a financial and technical collaboration with Alcan, Canada had a capacity

    of producing 2,500 ton per annum. Hindustan Aluminum Corporation

    (Hindalco) was set up in UP in the year 1959; it had a capacity of producing

    20,000 ton per annum. In 1965, a public sector enterprise Malco which had a

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    capacity of 10,000 ton per annum was commissioned; by 1987, National

    Aluminium Company (NALCO) was commissioned to produce aluminium. It

    had a capacity of producing 0.218 million ton.

    During the 1970s, the government started regulating and controlling the

    Indian aluminium industry. Restrictions in entry and price distribution controls

    were quite common in the Indian aluminium sector. Aluminium Control Order

    was implemented where the aluminium producers had to sell 50% of their

    Service for electrical usages. However, in 1989, the order was removed as

    the government decontrolling was revoked. With de-licensing of industry in

    1991, the liberal import of technologies and capital goods was started. The

    liberalization resulted in a growth rate of 12% of the industry, comparing to

    the growth rate of 6% during the 1980.

    Aluminium Production in India

    India is world's fifth largest aluminium producer with an aluminium production

    competence of around 2.7 million tones, accounting almost 5% of the total

    aluminium production in the world. India is also a huge reservoir of Bauxite

    with a Bauxite reserve of 3 billion tones.

    The Production

    India lies at the eighth position in the list of leading primary aluminium

    producers in the world. India saw a significant growth in aluminium production

    in the past five years. In 2006-07, the production target of aluminium in India

    laid by the Ministry of Mines, Government of India was 1,153 KT, which was

    augmented to 1,237 KT in the next year (2007-08). Due to the growing

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    demand from the construction, electrical, automobiles and packaging

    industry, the production of aluminium also hiked up. In FY 09, the total

    aluminium production in India was around 1.35 tonnes.

    he Consumption

    After a stagnant consumption of primary aluminium in India from the end of

    1990s to 2002 (when the consumptions were between 500 600 KT), it

    started rising sharply since 2002. The consumption reached at 1,080 KT in

    2006. The consumption of aluminium in India is dominated by the industries

    like power, infrastructure, and transportation etc.

    The Major Players

    The Indian aluminium industry is dominated by four or five companies that

    constitute the majority of India's aluminium production. Following are themajor players in the Indian aluminium industry:

    Hindustan Aluminium Company (HINDALCO)

    National Aluminium Company (NALCO)

    Bharat Aluminium Company (BALCO)

    MALCO

    INDAL

    HINDALCO: Hindalco is the biggest player in the aluminium industry in India

    with around 39% of market share. An Aditya Birla Group flagship company,

    Hindalco has its aluminium plant at Renukoot in Uttar Pradesh. It has various

    aluminium Service with a market share of 42% in primary aluminium, 20% in

    extrusions 63% in rolled Service, 31% in wheels and 44% in foils.

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    Sterlite Industries: The aluminium business of Sterlite Industries Limited

    comprises of two Indian aluminium giants BALCO and MALCO. While

    BALCO is a partially integrated, MALCO is a fully integrated producer of

    aluminium. Sterlite has got a market share of around 32%.

    NALCO: It is also one of the leading aluminium producers in India.

    Government of India has a stake of 87.15% in this company. Its aluminium

    refinery is located at Damanjodi. It also has a smelter located at Angul,

    Orissa. Currently, NALCO is concentrating on a capex programme to

    increase its production from 345,000 tonnes to 460,000 tonnes.

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    COMPANY PROFILE

    Alcircle is the leading comprehensive aluminium b2b portal company.

    Alcircle (www.alcircle.com) is a global commerce gateway focused

    exclusively business needs of the aluminium industry. This pioneering

    initiative provide a community portal where players from various sectors of

    aluminium industry can converge, converse & collaborate. The online forum

    embodies our shared vision of a value added platform design to yield a vast,

    yet accessible, wealth of data, intelligence and interactive resources.

    The key to the success of commercial and industrial operations depends

    significantly on the performance of its decision making mechanism. A

    decision maker needs authenticated information to perform. For this, the

    information is required to be current, correct and complete to be available to

    the decision maker at the right time and in the right format. The advent of

    internet and wireless telephony systems have been game changers in

    terms of how information, both at social and business levels, is accessed,

    processed, and utilized. Satellite communication and global networking of

    information sources has not only increased, the speed with which information

    gets shared worldwide but has also helped developing a level operational

    field for mangers operating in developed and developing economies.

    However, information explosion has also brought in its own share of problems

    for the practicing commercial and industrial managers. While the speed of

    accessing information has gone up manifolds, the complexity of sorting out of

    useful information from a plethora of available news and information, has

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    presented a unique set of problems for the present day business decision

    makers. The revolution of 1990s attempted to address the problem

    by developing customized information processing and sharing platforms.

    Starting with E-mail and retail B2C, the specific industrial and commercial

    segments also started to build up their exclusiveinformation and Decision

    Support systems on the strength high performance network systems of

    general and industry specific portals.

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    Some major functions performed by alcircle:

    Finding news about worldwide aluminium industry.

    Provide Market updates to industry users.

    Promotes the industry events.

    Trade leads with create and provide the business directories.

    Contribute and share wealth of information from the aluminium industry in

    all over the world.

    Access manufacturer.

    Provide a platform for buyers and sellers by a combined market to expand

    the business.

    Some major benefits of alcircle:

    Conduct and grow your business through e-commerce.

    Get exposure to the worlds leading aluminium business.

    Locate new business associate through our large sector-specific directory

    of industry participants.

    Leverage business intelligence.(pro-actively analyze news, monitor trends

    & intelligently evaluate price data)

    Publish business inquiries to local & international suppliers.

    Access new leads via buyers-suppliers discovery programs.

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    Enhance revenue through online access to new business opportunities.

    Profit from direct advertising and promotional activities.

    Gain exposure to the right buyers at the right time and reduce your cost of

    sales and marketing.

    Search and locate suppliers and buyers of your Service.

    Share and collaborate on business and trade opportunities.

    Locate local logistic providers.

    Customize, organize and save with your personal planner.

    The parents company of alcircle is JIWANRAM SHEODUTTRAI GROUP.

    Mr. Kamal Prakash the Director of the group.Business Entities:

    Unimark International

    Jiwanram Sheoduttrai industries Pvt. ltd.

    Unimark Metallurgical Pvt.Ltd.

    Uniseven Engineering & infrastructure Pvt.Ltd.

    Hidro-Uni water Solution Pvt.Ltd

    Nrendra & Narendra (Engineers)Pvt.Ltd.

    Alcircle Pte.Ltd

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    Alcircle is the Singapore based company. (India-Singapore-USA)

    Aluminum Circle is the brainchild of Aluminum Industry veterans. It is an

    outcome of the need to provide a platform to bring industry players together,

    facilitate information sharing relevant to industry and promote commerce. Our

    mission is to provide an environment that literally provides relevant

    information on finger click.The Global aluminium industry information eco-

    system of news , data and knowledge covering the entire operational range

    of Bauxite, Alumina, Primary and secondary Aluminium and the wide

    spectrum of its downstream industry segments ,has somehow lagged behind

    in utilizing the potential of web based information systems. Despite being the

    second most commonly used metal , its global information management

    system has lagged behind that of iron and steel even some of the lesser

    important metals. Though , there are quite a few of organizational, regional

    and national industry portals in use, the industry has been missing a globalportal that would address to its exclusive commercial and knowledge related

    information and decision support needs.

    The management team comprises the following:

    Mr. Satish (Sam) Manaktala

    Sam is an International Consultant to the aluminum industry with extensive

    experience in China, Russia, India, USA, Eastern Europe, UK, Africa and

    various other parts of the world.

    He is a former Vice President of Kaiser Aluminum responsible for global

    technology sales and international business development.

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    He has extensive knowledge of the global aluminum industry in terms of

    technology, business development and business processes.

    He has provided outsourcing support for all aspects of the aluminum industry

    including; bauxite, alumina, primary production and downstream fabrication.

    Mr. O.S. Chaudhary

    He is a graduate of Birla Institute Of Technology & Science Pilani.

    He worked as Vice President, Senior Vice President, Joint President and

    retired as Executive President of HINDALCO, a major aluminum producer in

    India.

    Under his guidance HINDALCO executed a major strategic expansion plan to

    increase capacity from 24000 Tons to 350,000 Tons.

    He is an expert in Conceptualization and Feasibility of Green Field Project,

    Sourcing of Technologies / Equipments, Budgeting & Risk Analysis.He is a Sr. Associate of AMIE since last 25 years.

    He is a Light Metal Committee Member since last 20 years.

    Mr. Kamal Prakash:

    Managing Director, International trade & development

    Mr. Rajiv Goyal:

    Director (technical)

    Mr. B.S. Pani:

    Director (Operations)

    Mr.Amit Surana:

    Manager (Commercial)

    Mr. Bhanu prakash Tiwari

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    Manager (marketing)

    Mr. Debangan Bhattacharya

    Manager (technical)

    Mrs. Beethika Biswas

    Content Head

    Mr. Pawan Gupta & Mr. Snehasis Sahoo

    Operations Executive

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    Alcircle Deals with

    Raw Materials

    &

    Plant &

    Machineries

    Industry

    Services

    Smelter

    Service

    Consumables

    Bauxite Industrial Furnace

    Testing and

    measuring

    technology

    Primary

    Ingotsmelter grade

    alumina Ladles

    Engineering

    Projects Slabsclacined

    alumina

    Technology

    Equipments Consultants SowCryolite Casting machines Marketing BilletsAluminium

    Sulphate Rolling equipment Systems & IT Wire rodaluminium

    chloride

    Billet & Slab

    Casting Scrap Processing T Bars

    aluminium

    hydroxide

    Extrusion

    equipment Media Support

    Master

    Alloys

    shapesaluminium

    oxide

    Foundry and die-

    casting equipment Event Managers others

    limestone

    Testing and

    measurement tool

    Standerdization &

    Certificationcarbon Systems Logistics Support

    Soda ashRobotics &Automation Others

    Refractory

    material Safety equipmentRare -earth

    materials Cooling Systemsslag Othersothers

    Anode CarbonCathode

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    CarbonRelease

    agents -

    lubricantsHardners &

    Alloying

    elementsFuel

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    Remelt/ Secondary

    Service

    Semi - Finished

    ServiceEnd Users

    Remelting ingots Extruded Service Enginneringremelting slabs/sow Rolled Service Transport

    remelting billets Foundry & die casting

    Building &

    ArchitectureHardners & Master Alloys Strips Packagingother Forged Parts Electricals

    Surface treatment ChemicalsDoors & windows Capital goods

    Packaging elements Otherskitchen elementsothers

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    Information about aluminum

    Bauxite

    Bauxite is a naturally occurring, heterogeneous

    material composed primarily of one or more aluminum

    hydroxide minerals, plus various mixtures of silica, iron

    oxide, titania, aluminosilicate. Bauxites are typically

    classified according to their intended commercial

    application: abrasive, cement, chemical, metallurgical,

    refractory, etc. The bulk of world bauxite production

    (approximately 85%) is used as feed for the

    manufacture of alumina via a wet chemical caustic

    leach method commonly known as the Bayer process.

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    Alumina

    The alumina produced from Bayer process is in

    turn employed as the feedstock for the

    production of aluminum metal by the electrolytic

    reduction of alumina in a molten bath of natural

    or synthetic cryolite (Na3AlF6), the Hall-Heroult

    process. The synthetically produced aluminum

    oxide (Al2O3) is a white or nearly colourless

    crystalline substance that is used as a starting

    material for the smelting of aluminum metal. It

    also serves as the raw material for a broad

    range of advanced ceramic Service and as an

    active agent in chemical processing.Annual world production of alumina is approximately 45 million tonnes, over

    90% of which is used in the manufacture of aluminium metal.[3]. The major

    uses of speciality aluminium oxides are in refractories, ceramics, and

    polishing and abrasive applications.

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    Primary Aluminium

    With a share of nearly 8%, Aluminum is the most

    abundant metal in the earth's crust. The properties,

    which make aluminum a valuable material, are its

    lightweight, strength, recyclability, corrosion resistance,

    durability, ductility, formability and conductivity. Due to

    these unique combinations of properties, the major

    areas of uses of aluminum are in the automobile &

    transportation industries, construction, packaging,

    power and consumer product sectors.

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    Secondary Aluminium

    Harnessing one of its prime properties e.g. recyclability,

    aluminum has been recycled since the days it was first

    commercially produced. Recycling is an essential part

    of the aluminum industry and makes sense

    economically, technically and ecologically. Worldwide

    the future of scrap recycling certainly looks promising,

    especially with the expected growth of aluminum

    packaging industry in South America, Europe and Asia.

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    Fabricated Service / Downstream Aluminium

    Driven by the wide applications growing demand

    downstream activities are increasingly potential global

    focus. Aluminum from primary industry is processed in

    downstream for further value - addition to produce

    end-product like extrusions rolled, fabrications and

    finished items especially for automobile &

    transportation, construction, packaging, power and

    consumer Service industries.

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    Marketing Mix

    Marketing mix is the set of marketing tools that a firm uses to pursue its

    marketing objectives in the target market.

    McCarthy has popularized a four factor classification of marketing tools

    known as the 4Ps of the marketing mix. They are:

    Product

    Price

    Place

    Promotion

    Product:Product stands for the firms tangible offer to the market, including the

    product quality, design, features, branding and packing. It deals with new

    product development, product life cycle, product mix, product lines, branding

    and associated services to a product. From the customers point of view, it

    helps in satisfying the customers needs and wants.

    Price:Price is the monetary value of the product. Price deals with selecting the

    pricing objectives, setting the price, discounts, allowances, payment policies

    and credit terms. It is very important to the customers as it decides the cost

    the customer has to pay to gain the product value.

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    Place:This marketing tool stands for the various activities the company undertakes

    to make the product accessible and available to the customer. It involvesmarket size, channel selection and management, storage and physical

    distribution with the ultimate purpose of efficiently supplying the companys

    offer to the target market. To the customer, this marketing tool refers to

    convenience.

    Promotion:

    Promotion stands for various activities the company undertakes to

    communicate and promote its Service to the target market. It involves

    communication programs i.e. direct marketing, advertising, sales promotions,

    public relations and motivation of sales force. To the customer this tool

    provides knowledge and information.

    The Promotion Mix of a company includes the following tools;

    Advertising:

    It is any paid form of non-personal presentation and promotion of ideas,

    goods or services by an identified sponsor.

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    Direct Marketing:

    It refers to the use of mail, telephone and other non-personal contact

    tools to communicate with or solicit a response from specific customers and

    prospects.

    Personal Selling:

    Face to face interaction with one or more prospective purchasers for the

    purpose of making a sale refers to personal selling.

    Public Relations and Publicity:

    It refers to the variety of programs designed to promote and or protect a

    companys image or its individual Service.

    Sales Promotions:

    The short-term incentive to encourage trial or purchase of a product or

    service refers to sales promotion. Whereas advertising offers a reason to buy;

    sales promotion offers an incentive to buy. Since sales promotion directly

    push up the sales, increasing number of companies are undertaking sales

    promotion activities.

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    Sales Promotion

    Sales promotion refers to the short-term incentives to encourage sales of a

    product or service. It consists of a diverse collection of incentive tools, mostly

    short-term, designed to stimulate quicker and greater purchase of Service or

    services by consumers.

    Purpose of Sales Promotion

    Sales promotion tools vary in their specific objectives. They may be used

    to attract new customers, to reward loyal customers and to increase the

    repurchase rates of occasional users. Sales promotion usually targets brand

    switchers because non-users and users of other brands do not always notice

    a promotion. Sales promotions are thus also seen as a tool for breaking down

    loyalty to other Service.Sales promotions also let manufacturers adjust to short term changes in

    supply and demand and differences in customer segments. They also let

    manufacturers to experiment by varying prices. Sales promotions also lead to

    greater consumer awareness of prices.

    To use sales promotion, a company must set objectives, select the right tools,

    develop the best program and implement it and evaluate the results.

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    Objectives of Sales Promotion

    The specific objectives set for sales promotions will vary with the type of

    the target market. For consumer promotions, objectives include encouraging

    purchasing of larger sized units, building trial among non-users and attracting

    switchers away from the competitors brands. For trade promotions, objectives

    may include; including retailers to carry new items and higher level of

    inventory, encouraging off-seasonal buying, of-setting competitive

    promotions, building brand loyalty of retailers and gaining entry into new retail

    outlets. The sales force promotions help in encouraging support of a new

    product or model, encouraging more prospecting and stimulating off-seasonal

    sales. But most importantly, sales promotion should be focused on consumer

    relationship building.

    Sales Promotion Tools

    Many tools can be used to accomplish sales promotion objectives.

    Descriptions of the main promotional tools are as follows;

    Consumer Promotion Tools

    The main consumer promotion tools are as follows;

    Samples:

    They are offers of a trial amount of a product. It consists of inviting

    prospective purchasers to try the product without cost or at a lower

    cost in the hope that they will buy the product. Samples may be free or

    discounted.

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    Coupons:

    Coupons are certificates that give buyers a saving when they purchase

    a specified product. Coupons can be mailed, placed in advertisements

    or included with other Service.

    Rebates:Rebate is also known as cash refund offers. Rebates are offers to

    refund part of the purchase price of a product to its customers whosend a proof of purchase to the manufacturer. These are like

    coupons except that the price reduction occurs after the purchase

    and not at the point of sale.

    Price Packs:Cents-off deals or price packs offer consumers savings by way of

    reducing prices that are marked by the producer directly on the

    package.

    Premiums:These are the goods offered either free or at a low cost as an

    incentive to buy a product. Premiums may be in-pack or on-pack

    (outside the pack).

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    Prizes:

    They are offers of chance to win something such as cash, trips or goods

    by luck or through extra efforts. Contests of talent and sweepstakes or

    draws the most popular prize offering promotions.

    Tie-in Promotions:

    Tie-in promotions involve two or more brands or companies that team up

    on coupons, refunds or contests to increase their pulling powers.

    Cross Promotions:

    Cross promotions involve using one brand to advertise non-competing

    brand.

    Advertising Specialties:These are useful articles imprinted with an advertisers name, given as

    gifts to consumers.

    Patronage Rewards:They are cash or other awards for the regular use of companys Service

    or services. They are values (in cash otherwise) that are proportional to

    ones patronage of a certain vendor or a group of vendors. They aim at

    building brand loyalty.

    PoP Promotions:

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    Point of purchase (PoP) includes displays and demonstrations that take

    place at the point of purchase or sale.

    Trade Promotion Tools

    More money is spent by companies on trade promotion (58%) than on

    consumer promotions (42%). The major trade promotion tools are as follows;

    Discounts:

    It is also known as price-off or off-invoice or off-list. Discounts price cut

    off the list price on a particular quantity purchased during a stated time.

    Allowances:They are the amount offered in return for an agreement by the retailer to

    feature the manufacturers Service in some way; displays, advertising or

    otherwise.

    Free Goods:Free goods are the extra merchandise offered to middlemen who buy a

    specific amount of a product.

    Companies also offer push money and specialty advertising items to the

    middlemen.

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    Business Promotion Tools

    Companies spend huge amount on promotions focused on industrial

    consumers. The major business promotion tools are as follows;

    Trade Shows and Conventions.

    Sales Contests.

    Clearly, sales promotions play an important role in the total promotion mix. To

    use it well, the marketer must define the sales promotion objectives, select

    the best tools, design the sales promotion program, pretest and implement

    the program and evaluate its results.

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    CHAPTER - 2

    REASEARCH DESIGN

    Title of the Study

    The title of the study is A STUDY ON SALES PROMOTION OF

    ALUMINUM SERVICES AT Alcircle Pvt. Ltd..

    Statement of the Problem

    The project is mainly undertaken to study the sales promotional

    strategies at Alcircle Pvt. Ltd.. The intention of the study is to find what

    attributes needs further improvement in order to make the product

    more preferable in the market.

    The main aim of the study is to uncover new relationship and identify any

    problem that may arise in future. Hence, exploratory research is been

    conducted. Exploratory research as its name implies endeavors of exploring

    the possibility of doing research on a subject where due to lack of existing

    knowledge framing and testing the hypotheses is difficult. In todays crowed

    marketplace where Service and services are touting themselves to be the

    best, it is vital to stand out in the crowd. The study was undertaken to explore

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    how a company or brand can ensure a store that stands out and not get lost

    in the crowd.

    Objectives of the Study

    1. To study the various promotional strategy adopted by Alcircle Pvt. Ltd..

    2. To find out the footage of Alcircle Pvt. Ltd.. With respect to other players

    in the market.

    3. To observe and understand the practice followed by Alcircle Pvt. Ltd..

    4. To find out the communication linkages and de-linkages in the

    organization.

    5. To study the activities of each and every department of the organization.

    Scope of the Study

    This project was undertaken for a specific period in Alcircle Pvt. Ltd. It is

    an exercise that is well planned into the curriculum giving the researcher a

    valuable opportunity to understand the working dynamics of the organization

    and to experiment and exhibit the recently acquired management and

    administration skills.

    The prospect of the Aluminium sector in India seems positive. The Indian

    Aluminium industry has awakened to interesting times! The last ten years

    have seen changes in the shop windows of Aluminium retailers. Consumers

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    today no longer look for mere practicality in Aluminium, instead, they look for

    theme furnishing, i.e. lifestyle living. Realizing the tremendous market

    potential and to make the most of it, the study was undertaken.

    Limitations of the Study

    Every study is bound by limitations and as such this is no exceptions.

    1. Change is Constant rule of nature. Hence, the study undertaken may

    not hold good for longer duration.

    2. The study was conducted under the assumption that the information

    given by the respondents is authentic.

    3. The analysis and suggestion are given only with respect to marketing

    aspects as technical suggestion with respect to the product could not

    be given.

    4. Confidential matters were not disclosed by the company.

    5. There were time constraints.

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    Methodology of the Study

    A variety of methods of study have been adopted by the researcher to

    fulfill the objectives of the study.

    In order to have a better grasp of the study, the researcher chose

    to become a keen observer, studying the various aspects of the

    organization.

    To have a broader perspective of the study, the researcher

    attended the Lifestyle Exhibition at Palace Grounds wherein the

    Service of Alcircle Pvt. Ltd.. were displayed.

    In order to fund out the market realities, the researcher visited the

    showrooms of certain companies having almost similar product

    profile as that of Alcircle Pvt. Ltd..

    With a view to understand the crunch of the matter and to find out

    the ground realities, the researcher formed a schedule specifically

    for the set of respondents. The researcher met the respondents

    personally, interviewed them and made them to fill the

    questionnaire.

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    The researcher has done the research in the following manner;

    a) Type of the research undertaken is analytical.

    b) Technique used is random sampling.

    c) Sample size taken is 30.

    d) Sources of data used include both primary as well as secondary data.

    e) Tool used for the research is questionnaire.

    f) Plan of analysis are tables and graphs.

    Data Collection Methods

    In this study, the foremost data collection instrument used is the

    questionnaire method. The questionnaire has been designed with both open

    ended and closed ended questions. Apart from this, the research instrument

    consists of primary and secondary data collected for the study.

    Primary Data:

    Here first hand information is obtained by distributing printed questionnaire

    to the marketing executives of the company. Data was also obtained from the

    observation and interview technique adopted by the researcher. Moreover,

    information was disseminated by the departmental heads.

    Secondary Data:

    Here the information is obtained from the brochure of Alcircle, books,

    websites, newsletter, journals, magazines, newspapers, etc.

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    SOURCES OF DATA

    Primary Data Secondary

    Data

    Questionnaire Newsletter

    Observation JournalsInterviews Magazines

    Visits to other Newspapers

    Companies Information Books

    Through Departmental heads Websites

    Architectural services

    Civil construction

    Project co-ordination

    False-ceiling

    Networking

    Electrical work.

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    Some of of our companies are:

    Unimark International

    Jiwanram Sheoduttrai industries Pvt. ltd.

    Unimark Metallurgical Pvt.Ltd.

    Uniseven Engineering & infrastructure Pvt.Ltd.

    Hidro-Uni water Solution Pvt.Ltd

    Nrendra & Narendra (Engineers)Pvt.Ltd.

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    HR ASPECTS

    Though the company does not have a separate HR Department as it is in

    the embryonic stage but the HR aspects are taken care of by Mr. Eugene

    Joseph.

    Leave Facility :

    All employees are entitled to 12 days of casual leave and 2 days of

    sick leave (monthly). In case of a long leave, say a week or more than

    that, one needs to inform it before 10- 12 days. In case of emergency, a

    prior intimation before 2 days is sufficient. One can also avail the facility of

    working on holidays and taking leave on the week days.

    Recruitment :

    The Company spells out its requirements to the consultancies about

    the suitable candidates. Usually, Mr. Eugene or Mr. Rajesh or Mr.

    Yesudas takes the interview of the candidates.

    Training :

    A selectedcandidateis put on training for about 15 days. During

    this period, he is not given individual project.

    Job Rotation :

    Job rotation is adopted by the company so that there is

    development of multi-faceted skills to fill in vacancies and to cope with

    increasing work load. Movement is effected in the same grade

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    THE WHOLE PROCESS AT A GLANCE

    Clients come to the showroom

    Initial Measurement is given

    Designers design the product

    Quotation is made

    Negotiation is made

    Color combination is chosen by the customer

    50% of the amount is given as advance by the customer

    Signing of the estimation form

    Both the company and client will keep a copy of it

    Production drawing is made

    Production department

    Delivery and installation

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    SWOT Analysis

    Strength

    Customized services

    Reasonable price

    Quality

    Weakness

    A new entrant in the market

    Opportunity

    Growth of Aluminium industry

    seems positive

    Huge potential

    Threats

    A lot many players are existing

    in the market

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    CHAPTER- 4

    DATA ANALYSIS AND INTERPRETATION

    Table No. 1

    Table representing the sex of the marketing

    executives

    Sex No. of Respondents PercentageMale 6 20%

    Female 24 80%

    Total 30 100%

    Analysis

    80% ofthe respondents are male.

    20% of the respondents are female.

    Interpretation

    Majority of the marketing executive are male.

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    Graph 1

    Sex of the Marketing Executives

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    Table No. 2

    Table representing the pricing of Service

    Prices No. of Respondents Percentage

    High Reasonable 16 54%Competitive 14 46%Low Total 30 100%

    Analysis

    54% of the respondents are of the opinion that the Service are

    reasonable.

    46% of the respondents are of the opinion that the prices of the

    Service are competitive.

    None of the respondents feel that the prices of the Service are

    either high or low.

    Interpretation

    Majority of the respondents opine that the prices of the Service are

    reasonable. The prices of the Service are reasonable though they are

    competitive.

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    Graph 2

    Pricing of Service

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    Table No. 3

    Table representing the competitors strength

    Strength No. of Respondents Percentage

    Quality Brand Image 24 80Pricing Promotional Activities 6 20

    Total 30 100

    Analysis

    80% of the respondents are of the opinion that the competitors

    strength is brand image.

    20% of the respondents opine that promotional activities are the

    strength of the competitors.

    None of the respondents feel that quality and pricing are the

    strength of the competitors.

    Interpretation

    Majority of the respondents opines that brand image is the

    strength of the competitors.

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    Graph 4

    The Competitors Strength

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    Table No. 5

    Table representing the quality of the Service of

    Alcircle with respect to other competitors

    Rating No. of Respondents Percentage

    Good 17 57Very good 13 43

    Fair Poor Total 30 100

    Analysis

    Majority of the respondents i.e. 57% are of the opinion that the

    Service are of good quality with respect to other competitors.

    43% of the respondents opine that the Service are of very good

    quality with respect to the other competitors.

    None of the respondents are of the opinion that the Service are of

    fair or poor quality with respect to other competitors.

    Interpretation

    Majority of the respondents is of the opinion that the Service are of

    good quality and is at par with other competitors having brand

    names.

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    Graph 5

    Quality of the Service of Alcircle with respect to

    other competitors

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    Table No. 6

    Table representing the merits of the Service of

    Alcircle that differentiates it from others

    Merits No. of Respondents Percentage

    Reasonable price 10 33Quality 7 24Customized product 10 33Finishing 3 10Total 30 100

    Analysis

    33% of the respondents are of the opinion that reasonable pricing

    and a customized product differentiates the Service of Alcircle from

    that of others.

    24% of the respondents are of the opinion that quality is the

    differentiating factor.

    10% of the respondents are of the opinion that finishing is the

    differentiating factor.

    Interpretation

    Reasonable pricing and customized Service differentiates the

    Service of Alcircle from that of others.

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    In fact, all the merits such as reasonable pricing, customized

    Service, quality and finishing contributes in differentiating the

    Service from others.

    Graph 7

    Merits that differentiates the Service of Alcircle

    Pvt. Ltd..

    10

    7

    10

    3

    0

    2

    4

    6

    8

    10

    12

    No. of Respondents

    Reasonable price

    Quality

    Customized products

    Finishing

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    Table No. 8

    Table representing the factors which play a

    major role in demand generation

    Factors Ratings

    5 4 3 2 1

    Price of the product 4 3 0 1 1

    Awareness about theproduct

    3 1 0 4 1

    Delivery of the product

    ordered

    1 0 5 1 2

    Presentation about theproduct

    0 2 0 3 4

    Design of the product 1 3 4 0 1

    5 - Very important, 4 - Important, 3 - Makes little difference,

    2 - Not important, 1 Does not make any difference.

    Analysis

    Price of the product gets the maximum of 5 rating.

    Design of the product and the price of the product get the

    maximum of 4 rating.

    Delivery of the product ordered gets the maximum of 3 ratings.

    Awareness about the product gets the maximum of 2 rating.

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    Presentation about the product gets the maximum of 1 rating.

    Interpretation

    Price of the product plays a major role in the demand generation.

    Design of the product plays an important role in demand

    generation.

    Delivery time of the product ordered can make a little difference in

    demand generation.

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    Graph 8

    Factors playing a major role in demand

    generation

    4

    3

    0

    1 1

    3

    1

    0

    5

    1

    2

    0

    2

    0

    3

    4

    0

    3

    4

    0

    1

    0

    1

    2

    3

    4

    5

    6

    1 2 3 4 5

    Price of the product

    Awareness about the product

    Delivery of the product ordered

    Presentation about the product

    Design of the product

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    Table No. 9

    Table representing the promotion of the Service

    of Alcircle Pvt. Ltd..

    Promotions No. of Respondents PercentagePaper insertion 7 24Telemarketing 10 33Display stalls Participating inexhibition

    10 33

    Direct mail Presentations Showrooms 3 10Total 30 100

    Analysis

    24% of the respondents are of the opinion that paper insertions are

    used as promotion of the product.

    33% of the respondents opine that telemarketing is the means of

    promotion of the Service.

    33% of the respondents feel that participating in exhibition has

    promoted the product.

    10% of the respondents are of the opinion that showrooms are

    used as promotion of the product.

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    Interpretation

    The company adopts a variety of promotional methods such as

    paper insertion, telemarketing, display stalls, participating in

    exhibition, direct mail, presentations and showrooms.

    Graph 9

    Methods of promoting the Service

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    Table No. 10

    Table representing the discount if given on

    repeat purchase

    Discounts Given No. of Respondents PercentageYes 27 90No 3 10Total 30 100

    Analysis

    90% of the respondents are of the opinion that the discount is

    given on repeat purchase.

    10% of the respondents are of the opinion that discounts are not

    given on repeat purchase.

    Interpretation

    Majority of the respondents is of the opinion that discounts are

    given on repeat purchase.

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    Graph 10

    Discounts given on repeat purchase

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    Table No. 11

    Table representing the percentage of discounts

    given on repeat purchase

    Percentage ofDiscount

    No. of Respondent Percentage

    2 5% 20 666 10% 5 1711 15% 16 20% None 5 17Total 30 100

    Analysis

    66% of the respondents are of the opinion that 2-5% discount is

    given on repeat purchase.

    17% of the respondents opine that 6-10% of discount is given on

    repeat purchase.

    17% of the respondents are of the opinion that no discount is

    given on repeat purchase.

    Interpretation

    Majority of the respondents are of the opinion that 2-5% discount is

    given on repeat purchase.

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    The company does not adhere to any stringent norm while giving

    discount on repeat purchase as there is difference of opinion

    among the respondents.

    Graph 11

    Percentage of discount given on repeat

    purchase

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    Table No. 13

    Table representing the target consumers

    Target No. of Respondents Percentage

    Upper class 27 90Middle class 3 10Lower class Total 30 100%

    Analysis

    90% the target customers are from upper class.

    10% of the target customers are from middle class.

    Interpretation

    The target consumers are the upper class and the middle class.

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    Graph 13

    The target consumers

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    Table No. 14

    Table representing the kind of incentives

    received by the employee

    Kind of incentives No. of Respondents Percentage

    Commission Schemes Free gifts Recognition 17 57Nothing at present 13 43Total 30 100

    Analysis

    100% of the respondents are of the opinion that no incentives are

    given at present.

    Interpretation

    No incentives are given to the marketing personnel at present.

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    Graph 14

    Kind of incentives received by the marketingpersonnel

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    CHAPTER 5

    SUMMARY OF FINDINGS AND CONCLISION

    A Summary of Findings:

    The finding can be grouped together into two broad categories such as;

    Specific Findings:

    This is pertaining to the objectives of the study.

    General Findings:

    This is with regard to the market dynamics and visits made by the

    researcher to companies having almost similar Service profile.

    Specific Findings:

    1. The company adopts a variety of promotional methods such as paper

    insertion, telemarketing, display stalls, participating in exhibitions,direct mail, presentations and showrooms.

    2. Though brand names like Hindalco and Jindal steel came into the

    picture but the fact reveals that there is no dominant player in the

    market. So every player is vying with each other to capture a larger

    pie in the markets.

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    3. Transparency is maintained at the levels of the organization.

    4. The activities carried out by each and every department of the

    organization is systematic.

    General Findings:

    1. Foreign companies can invest up to 100% in most of the

    manufacturing industries in India, including Aluminium.

    2. With the vast array of modular option available in market, the

    consumer isnt really strapped for choice.

    3. Italian manufacturers have now entered the Indian markets. Moreover,

    Aluminium made from Hindalco and nalco which is available in the rich

    in india is flooded in the Indian market. In a nutshell, this means to say

    that the competition is very intense.

    4. Many branded companies outsource the Service because of which the

    delivery time of the product ordered is stretched. In this respect,

    Alcircle has an added advantage.

    5. With respect to the foil, Alcircle offers a wide range of colors. This

    gives it an edge over the others.

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    6. Quality never comes cheap. This is true but at the same time, it is

    also true that quality can come at a reasonable price. With regard to

    the quality, Service of Alcircle are at par with the other players having

    brand names and at the same time the Service are reasonable priced.

    7. With regard to Aluminum product, most of the companies have

    standardized Service but the Service of Alcircle are customized. This

    can be rightly marked as the strength of the company.

    8. Majority of the marketing executives are male.

    9. The prices of the Service are reasonable though they are competitive.

    10. The Service are of good quality and are at par with other competitors

    having brand names.

    11. Modular kitchens are sold more per month. So, this area needs

    greater focus.

    12. Reasonable pricing, customized Service, quality and finishing

    contributes in differentiating the Service of the organization from that of

    the others.

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    13. Apart from price of the product, design and delivery time of the

    product ordered play a crucial role in triggering out demand generation

    of the product.

    14. Discount is given on repeat purchase.

    15. The company does not adhere to stringent norm while giving discount

    on repeat purchase.

    16. The target consumers are the elite and upper middle class.

    17. No incentives are given by the company to its marketing personnel at

    present.

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    CONCLUSION

    No man has the right to dictate what other men should perceive, create or

    produce, but all should be encouraged to reveal themselves, their

    perceptions and emotions and builds confidence in their creative spirit!

    This inspiring thought of Ansell Adams is well appreciated by new style

    marketing organizations which understand that boxes and lines structures

    cant drive value in fast moving environments. No doubt, Alcircle Pvt. Ltd.. is

    one of them because they believe in teamwork. Today, the need of the Indian

    consumer evolves beyond roti, kapada aur makaan. The game in the new-

    breed Aluminium industry is no longer furnishing. It is about Aluminum

    product dressing. To capture opportunities continually, the company must

    have a continual flow of ideas. Transforming a pipeline full of ideas into a

    value generating portfolio of Service and services is hard. Herein, lays the

    importance of co-ordination.

    A Aluminum product is not just a living space but ones statement of

    individuality to the world. Big or small, its all about adding own touch to ones

    Aluminum product to make it unique a perfect blend of form and function.

    With the ever increasing number of house-hold items, a highly dynamic and

    always on the move job profiles, it is crucial for people to employ efficient

    storage spaces that are affordable to purchase. The modular kitchen of today

    is the epitome of functionality and multi-purpose aspects. With the rise in

    income and the infiltration of western luxury goods have created a cultural

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    shift towards materialism and consumerism. Alcircle with its unique strength

    provides customer solution that offers the perfect balance of quality and

    economy.

    In todays crowded market place, where Service and services are touting

    themselves to be the best, it is vital to stand out in the crowd. From the

    various channels of advertising, point of sale displays and how the

    employees are relating to the customers. It is important for Alcircle Pvt. Ltd..

    to establish and reinforce an unmistakable brand and corporate identity in all

    channels of fickle minded consumers. Herein, lays the importance of the

    Japanese proverb which says Thinking without action is a daydream and

    action without thinking is a nightmare.

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    CHAPTER 6

    RECOMMENDATIONS AND SUGGESTIONS

    This chapter lists the various recommendations and suggestions with

    respect to the findings and in congruence with the objectives of the study.

    Recommendations:

    1. Its overwhelming to find out that the organization works in a

    systematic manner. A blend of co-ordination will definitely enhance the

    performance of the company.

    2. Quality clubbed with reasonable pricing and quick delivery made the

    product of the company stand apart. The marketing campaign should

    focus on this aspect and made according to its line.

    3. The strength of the company is its customized Service. This very fact

    must be highlighted in the marketing campaign.

    4. As the Service are reasonably priced, the ambit of the target

    consumers should be stretched so that middle class consumers also fit

    into it.

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    5. The company must stick to a norm while giving discounts on repeat

    purchase. This will certainly help in sales promotion in order to create

    repeat purchase.

    6. In order to have a rapid market access, the company can include

    dealers, if not retailers at the moment.

    7. The company should focus the marketing strategies on Modular

    kitchens in the Aluminum product furnishing arena as it is moving in

    the market rapidly.

    8. The company can introduce some reward schemes so that a person is

    benefited after the fulfillment and over achievement of the target. This

    is predominantly done to motivate the sales force and enhance theirperformance.

    9. Other than emphasis on design, craftsmanship and product quality, the

    companys unique strength also lies in its capability as a fully

    integrated Aluminium manufacturer. This fact should be highlighted

    during the advertisement campaigns.

    10.The need of the hour is aggressive marketing.

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    Suggestions:

    1. Everyone is aware of the growth in wealth and change in lifestyle

    among Bangalores novae riche. So the marketing campaign should

    be designed to woo the customers.

    2. The company should explore all possible ways in order to aggressively

    sell its Service. So, the company can register itself in Aluminium.co.in

    as it is Indias biggest online B2B plan with largest virtual Aluminiumdirectory.

    3. The construction industry is in boom. In order to tap the potential

    market, the Company can advertise in a magazine named Builders

    Grid. This will help in showcasing the Service of the magazine. This

    can add an extra spice to sales.

    4. In todays crowed market place in order to increase the size of the pie,

    the Company can adopt innovative promotional strategies. One of

    them can be suggested as Dream House road shows. It will help in

    creating and reinforcing the Companys identity in the minds of the

    consumer.

    5. In order to be extra ordinary, the Company has to walk the extra mile.

    A method named Experimental Marketing can be adopted by the

    Company wherein the prospective consumers can be invited to visit

    the showroom and touch and feel the Service.

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    6. Since the competition is intense, so there should be some value

    addition so as to make the Company stand apart in the market. One

    such way is to improvise the customer service.

    7. Consumer is the king in the market. This fact should be deeply rooted

    in the minds of the employees. The Company can adopt some ways to

    listen to the customers feedback which should be noted in writing so

    that it will help in continual improvement and make the company to be

    in the right track always. Moreover, a sense of involvement will be felt

    by the customers whish can give the company a cutting edge.

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    APPENDICES AND ANNEXURES

    A copy of the questionnaire, some eye sizzlers showcasing the Service of

    the company and paper insertion are enclosed herewith.

    QUESTIONNAIRE

    1) Name:

    2) Address:

    3) Designation:

    4) Sex:

    a) Male

    b) Female

    5) Type of Service dealing with

    a) Aluminum product furnishing

    b) Office furnishing

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    6) How are you priced?

    a) High

    b) Reasonable

    c) Competitive

    d) Low

    7) Who is your major competitor?

    8) What is your competitors strength? / What makes you ahead of

    him?

    a) Quality

    b) Brand image

    c) Pricingd) Promotional activities

    9) With respect to other competitors how do you rate yourself in

    terms of quality?

    a) Good

    b) Very good

    c) Fair

    d) Poor

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    10)Which Service are sold more per week/per month?

    11)What specific merits do you think will differentiate your Service

    from others?

    a) Reasonable price

    b) Quality

    c) Customized Service

    d) Finishing

    12)How important do you feel that the following factors play a major

    role in demand generation on a scale of 1-5?

    a) Price of the productb) Awareness about the product

    c) Delivery time of the product ordered

    d) Presentation of the product

    e) Design of the product

    5- Very important

    4- Important

    3- Makes little differences

    2- Not important

    1- Does not make any difference

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    13)How do you promote your Service?

    a) Paper insertion

    b) Telemarketing

    c) Display stalls

    d) Participating in Exhibition

    e) Direct mail

    f) Presentations

    g) Showrooms

    h) All of the above

    14)A) Do you give any discount on repeat purchase?

    a) Yes

    b) No

    B) If yes how much discount do you give?a) 2-5%

    b) 6-10%

    c) 11-15%

    d) 16-20%

    e) None

    15)How are you marketing your Service?

    a) Direct marketing

    b) Retailers

    c) Dealers

    d) All the above

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    16)Who are your target consumers?

    a) Elite class and upper middle class

    b) Middle class

    c) Lower middle class

    d) Corporate

    17)What kind of incentives are you getting?

    a) Commission

    b) Schemes

    c) Free gifts

    d) Recognition

    e) Nothing at present

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    THANK YOU!

    BIBLIOGRAPHY

    The Bibliography of the study proudly present to you the books

    referred.

    They are:

    Sl. No. Name of theAuthor

    Title of theBook

    Name of thePublisher

    Edition ofthe Book/Year of

    Publication

    1 GeoffreyLancasterand David

    Jobber

    Selling andSales

    Management

    MacmillonIndia Ltd

    Third edition/1997

    2 Charles M.Futrell

    Fundamentals of Selling

    McGrow Hill Ninth edition/2004

    3 S.A.Sherlekar

    MarketingManagement

    HimalayaPublishing

    House

    Thirteenthedition/2005

    4 Philip Kotler and Gary

    Armstorng

    Principle ofMarketing

    Prentice HallIndia

    Eleventhedition/2005

    5 P.N. Reddy,

    P.C. Tripathiand

    Appannaih

    Essentials of

    Management

    Himalaya

    PublishingHouse

    Tenth edition/

    2000

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    Reference Made:

    1. Aluminium Economics, July 2012 issue. It is a quarterly

    newsletter.

    2. Aluminium Today, the weekly business newspaper of the

    Aluminium industry.

    3. An article of Experiential Marketing on Economic Times dated11th September, 2011.

    4. Journal on Emotional Marketing published by ICFAI University

    Press, September 2011 issue.

    Websites Referred:

    1. www.alcircle.com

    2. www.indianfoline.com

    3. www.queszel.com

    4. www.instakitchen.com

    5. www.attitude.in

    http://www.alcircle.com/http://www.indianfoline.com/http://www.queszel.com/http://www.instakitchen.com/http://www.attitude.in/http://www.alcircle.com/http://www.indianfoline.com/http://www.queszel.com/http://www.instakitchen.com/http://www.attitude.in/