Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

To have knowledge for installing, troubleshooting or supporting Alcatel Office R4

To be able to achieve at least 75% of the objectives listed in the whole Alcatel office R4 curriculum

Lectures, Guided Assignments, Practical exercises

3

Alcatel Acredited Rooms

8Mini : 12Maxi :

day(s)

Evolution Office R4 to OmniPCX Office

Describe the advantages of the new Communication Appliance compared with OFFICE R4

Describe and master the hardware architecture of OmniPCX Office

Master the new MMC tool: PM5

Describe the software key

Describe, master and set up the voice mail application

Set up the automated incoming calls handling

Describe, install and configure new telephone facilities

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

To have knowledge in telephony principles, Basic PC knowledge such as Microsoft Windows use or Internet and directories

To be able of installing, or troubleshooting Alcatel OmniPCX Office

Lectures, Guided Assignments, Practical exercises

2

Alcatel Acredited Rooms

8Mini : 12Maxi :

day(s)

Started (In Classroom)

Describe OmniPCX Office features

Describe TCP/IP basics

Describe OmniPCX Office environment

Describe packages

Describe OmniPCX Office features and limits

Describe hardware architecture

Describe main hardware and use

Describe sets range

Describe and use PM5

Describe and use WBM

Describe data collection principle

Describe installation precautions

Connect the hardware

Connect external acceses

Connect telephone sets

Connect auxiliary boards

Start/Stop the system

Use the wizards

Configure simple Internet Access by wizard

Describe the default configuration

Alcatel OmniPCX Office R1Describe the voice mail

Manage system by Wizards

Manage incoming and outgoing calls by wizard

Register DECT sets by wizard

Customise phone sets by wizard

Manage collective speed dial by wizard

Manage groups by wizard

Install PIMphony

Replace damaged hardware

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

Trainees who have attended the "in-classroom" Starter course

To have knowledge of connecting and instalingl a system by using the Wizard tool before attending a custom session

To be able to create attainment-level gruops and to combine modules for the training

Lectures, Guided Assignments, Practical exercises

2

Alcatel Acredited rooms

8Mini : 12Maxi :

day(s)

Custom

According to the CDROM test results, describe (connect and use when possible) misunderstood topics

Describe the "easy" management tool

Describe the "easy View Plus" management tool

Describe and use procedures to manage susbcribers groups

Describe and use procedures to manage subscribers parameters

Describe and use procedures to manage sets

Describe and use procedures to manage trunks

Set up the main phone facilities

Ensure a mail box basic configuration

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

To have knowledge in OmniPCX Office installation adn basic configuration

To be able to ensure the starting-up, connection, Wizard installation and modification of OmniPCX Office range. To be ab

Lectures, Guided Assignments, Practical exercises

2

Alcatel Acredited Rooms

8Mini : 12Maxi :

day(s)

Networking Services

Configure ARS tables in a complex multi-carriers configuration

Name the different network and list available protocols and their facilities

Set up and manage network solutions through ARS

Manage synchronisation of clocks in a network

Describe centralised charging in network

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

To have knowledge in auditing, installing and troubleshooting IP and data network including OmniPCX Office

To be able to ensure the starting-up, connection, Wizard installation and modification of OmniPCX Office range. To be ab

Lectures, Guided Assignments, Practical exercises

2

Alcatel Acredited Rooms

8Mini : 12Maxi :

day(s)

VOIP Services

Present VOIP for Alcatel OmniPCX Office R1

Describe, install and configure the equipment VOIP on alcatel OmniPCX Office

Install and configure VOIP

Configure the H323 gateway

Present IP Phone

Configure an IP Phone

Ensure a first level of maintenance on VOIP

Describe the QOS

Describe IA and VOIP simultaneous use

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

To have knowledge of internet services

To be able to ensure the stating-up, connection, Wizard installation and modification of OmniPCX Office range. To be abl

Lectures, Guided Assignments, Practical exercises

4

Alcatel Acredited Rooms

8Mini : 12Maxi :

day(s)

Telephony Services

Describe the management tool

Apply the procedure to customize the numbering

Apply the incoming and outgoing calls management procedure

Apply the metering management procedure for internal and external interfaces

Customize the Voice Mail application

Edit the voice mail statistics

Set up the automated attendant application

Set up the hotel application

Troubleshooting processes

Set up Least Cost Routing

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

To be able to ensure the starting-up, connection, Wizard installation and modification of OmniPCX Office range. To be ab

Lectures, Guided Assignments, Practical exercises

2

Alcatel Acredited Rooms

8Mini : 12Maxi :

day(s)

Internet Services

Describe Internet services on OmniPCX Office

Describe and configure Internet networks settings on OmniPCX Office

Describe and configure Internet access on OmniPCX Office

Describe and configure Internet security access on OmniPCX Office

Describe and set up a user account

Describe and configure electronic mailing on OmniPCX Office

Describe and set up a VPN

Perform a real configuration

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

To be able to ensure the starting-up, connection, Wizard installation and modification of OmniPCX Office rate

Lectures, Guided Assignments, Practical exercises

3

Alcatel Acredited Rooms

8Mini : 12Maxi :

day(s)

System Support Expert

Detect management related failures

Modify noteworthy addresses

Describe various advanced menus of PM5

Manage advanced DECT parameters

Describe the specific environnement of the OmniPCX Office

Describe and use high level maintenance tools

Install and parameter TAPI server

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

To ensure data and internet services presales analysis at the customer's site.

To have knowledge on data and internet environement

Lectures, Guided Assignments, Practical exercises

2

Alcate Acreedited Rooms

8Mini : 12Maxi :

day(s)

Compliance analysis for VoIP services on alcatel OmniPCX Office R1 training

Know the Audit commercial aspects

Describe the Audit process

Describe the method to retrieve customer's network

Describe the Alcatel Voice Test

Set up the AVT

Analyze the AVT results

Write an Audit report with conclusions

Alcatel OmniPCX Office R1

Training methods :

Duration :

Location :

Participants seats :

Public :

Main objective :

Prerequites :

Presales

To ensure data and internet services presales analysis at the customer's site.

To have knowledge on data and internet environement

Lectures, Guided Assignments, Practical exercises

3

Alcatel Acreedited Rooms

8Mini : 12Maxi :

day(s)

Data services on OmniPCX Office

Describe OmniPCX Office positioning

Describe shortly Alcatel OmniPCX Office offer

Describe OmniPCX Office competitors

Describe LAN features

Describe the feature "provider access"

Describe the security features

Describe e-mail features

Describe the VPN features

Describe VoIP features

Describe the commercial strategy

Answer to case studies