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DVSA:Digital TransformationJourney

Alan Morgans – Head of Digital

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A little about DVSA

4,400EMPLOYEES

500SITES

5ADMIN SITES

£360 million

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Interactions with DVSA

1.9 millionTHEORY TESTS

1.6 millionDRIVING TESTS

42 millionMOT TESTS PER YEAR

77,000Heavy Goods Vehicle

OPERATORLICENCES

9,500Public Service Vehicle

OPERATORLICENCES

833,000HGV/PSV

MOT TESTS PER YEAR

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The MOT service – case study

23,000GARAGES

80,000USERS

42 millionTESTS PER YEAR

£65 millionREVENUE

£6 billionCAR TAX

COLLECTION

30 millionPASSES PER YEAR

£35AVERAGE MOT FEE

£1bn+WORTH OF

TRANSACTIONS

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Outcomes achieved

200 releases to date since September 2015

Run costreduced by 50%

As reviewers, we conclude that this is one of the best agile projects we have seen in flight in government to-date, and can be seen as an exemplar of the benefits of working collaboratively in an agile way.

GDS PEER REVIEW | May 2016

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Reusable learnings for next service

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DVSA Digital – what we do

• Deliver excellent digital by default services that meet user needs and deliver Government and Agency transformation objectives

• Use Agile methodologies, governance and continuous delivery principles to release benefits early and often

• Build sustainable capability to support, operate and improve digital services at lower investment, without relying on outsourcing

• Create an empowered, can-do, delivery-focused culture invested in creating measurable benefit, value, and meeting researched user needs

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DVSA Digital – delivery model

• Integrated Service/Delivery/Run functions (no silos!)

• Service Management decides WHAT gets done. Delivery Management decides HOW it gets done, and oversees the doing

• Agile teams, scaled model, mostly co-located, one distributed team (Gdansk)

• Govern through Agile ceremonies and monthly Project Boards

• Spend and Digital by Default compliance requirements (DfT/GDS/MCO)

• DVSA Investment & Change Committee, and Directing Board

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Complex delivery portfolio

Beta>Live PhaseMOTMajor DbD service (£2bn+) –underpins £6bn car tax revenue

Beta>Live PhaseOLCSHGV operator licensing for businesses

Discovery Phase completingCommercial Vehicle ServicesTesting commercial vehicles

Discovery Phase commencingDriver and Rider ServicesPractical driving test and associated services

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Digital transformation journey

Matrix Capability

Feature Delivery

Agile Governance

Beta to Live Phases

Turnaround MOT Project and Retire Legacy MOT Service

Portfolio View:Multiple Backlogs

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Agile governance concepts

This underpins and de-risks:

• Digital Portfolio Delivery• Service Transformation• Agency Business Transformation• Building Sustainable Capability• Technology Modernisation

Agile Governance –‘right things, right ways, right capability’

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Agile governance iterations

• Service Design process• New capability (SD & Data Sci)• Value matrix• New control artefacts for:

• Planning & Delivery Roadmap• Spend tracking• Quality

Agile Governance 1:MOT service

• Agile PMO• Feature delivery model• SDLC and CI Process• Multi-pipeline & zero downtime

deployments• Iterate control artefacts• Define consistent Operating Model

Agile Governance 2:Digital Portfolio

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Service design

• Service and Business transformation objective

• Iterative process – underpins all service backlog prioritisation

• ‘Right thing, right way’ process – critical and central part of Agile Governance

• Everything we do considers ‘value’ and is based on data insight and user needs

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Feature delivery – new ‘currency’

• Service backlogs are aligned to features• Features are transactional journeys (for variety of personas)• We research user needs and map transformation outcomes

and business benefits to features • We prioritise consistently across the portfolio

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Feature delivery – portfolio view

• Multiple backlogs, common priority, common service design principles (data and research)

• Matrix the capability (especially service design and webops)• Move from monolithic project legacy approach• Benefit aligned to Features – Discovery>Live

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WebOps – modern infrastructure

• AWS – current platform of choice (reviewed regularly)• MOT CI pipeline built out to support Portfolio. Significant enabling benefits• Iterative improvements and innovation – blue/green deployment & multiple

service backlogs supported

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Cross Portfolio Synergy – eg MOT & CVS

• Cross portfolio synergy – transformation opportunities

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The next few years

• Deliver (at pace!) successful business transformation through delivery of digital by default service portfolio

• Innovation – AG.2, feature delivery and aligned benefit, matrix our capability, continuous delivery, blue/green deployment. MVP strategic tech in-project. MORE ‘firsts’

• Use Agile methodologies, governance and continuous delivery principles to deliver and release benefit on a feature level

• Build sustainable capability, graduate recruitment and training, apprenticeships, more Agile/DevOps roles across the portfolio, proactive enablement by vendors

• Create a proactive, empowered, delivery-focused culture invested in meeting researched user needs

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Thank you

alan.morgans@dvsa.gov.ukaureliadigital@gmail.com@DVSAgovuk