AL BARSHA HEALTH CENTRE - Dubai Health Authority Library/SC/PHC/Al...

AL BARSHA HEALTH CENTRE

SERVICE CATALOGUE

AL BARSHA HEALTH CENTRE

Contacts

Al Barsha 2 - Street B72,Dubai, UAEMakani: 76948 18742

800342

To call from outside UAE+971 4 219 8888

24/7

FOR WHOM? INFORMATIONRECEIVED BY

PAYMENT METHOD

MEN

WOMEN

PEOPLE OF DETERMINATION

CHILDREN

SENIOR CITIZENS

TYPING CENTRE

CASH

CREDIT CARDWEBSITE

CALL CENTRE

SERVICE CENTRE

KEY ICONS

GENERAL ICONS

EMAIL

TELEPHONE

LOCATION

FAX

TIMING

DHA APP.. DHB APP.

Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of the latest date of update. Dubai Health Authority has the right to make any modification, revocation or addition to the mentioned in this guide, including, for example, waiting times, official working hours, financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to change according to health status, events and official holidays. For more information, please call 800324.

First Issue 20-2-2020

TIMINGS

2 3

CUSTOMER JOURNEYOUT-PATIENT

3

Reaching the centre

Finding suitable parking

Accessing PHC services

1

Gathering informationThe patient can access DHA website or dubaihealthbooking.com or call 800DHA or use Dubai Health Booking App. (DHB) or DHA App. to get the needed information about the services provided, working hours and physicians’ names available.

7

Physician assessment

10

Radiology

9

Laboratory

The patient checks into the lab to provide samples requested by the physician (if required).

Giving samples

8

Nurse procedures

Procedures or medication administration as ordered/prescribed by the physician.

Treatment room

The patient checks into the consultation room to see the physician.

Consultation and medicine prescription

The patient checks into the radiology room for imaging diagnosis (if required).

Taking diagnosing via images

Pharmacy

11

The patient collects the medications by visiting the pharmacy (if required).

Receiving medication

2

Appointment

The patient can book an appointment, if needed, by using Dubai Health Booking App. (DHB) or DHA website or dubaihealthbooking.com or by calling 800DHA.

Appointment bookingWhen the patient arrives at the PHC, a dedicated parking is available and accessible.

4

Registration

The patient provides one of the following documents:− Valid Emirates ID− Health card number − Insurance card− Valid passport (for visitors)− UAE driving licence− GCC card

Counter in the registration area

Counter in the registration area The nurse checks the

patient’s vital signs (blood pressure, temperature, weight, height, etc.).

Vital signs check-up

Nurse assessment

6

Follow-up appointment or referral

12

A follow-up appointment and referral letter will be prepared for the patient (if required).

Payment

5

The patient proceeds to pay the needed service fees (if required/insurance clearance).

At the same counter in registration area

These steps are done when/if required

4 5

CUSTOMER JOURNEYCHILD HEALTH

Vital signs check-upThe nurse assesses the vital signs as well as the growth and development of the child.

4

Registration


Nurse procedures

6

7


8

Nurse procedures

Procedures or vaccine administration are performed as ordered by the physician.

Treatment room



The counter staff welcomes the patient and provides the needed help for registration. All the following documents are required:− Valid original Emirates ID − Health card number− Insurance card− Vaccination record

3

Reaching the centre



1 2

Appointment Payment

5

The patient proceeds to pay the needed service fees (if required/insurance clearance).

At the same counter in the registration area

10

Radiology

9

Laboratory


Giving samples



Pharmacy

11


Receiving medication Counter in the registration area


12



Gathering informationWhen the patient arrives at the PHC, a dedicated parking is available and accessible.

The patient can access DHA website or dubaihealthbooking.com or call 800DHA or use Dubai Health Booking App. (DHB) or DHA App. to get the needed information about the services provided, working hours and physicians’ names available.


Appointment booking

6 7

CUSTOMER JOURNEYDENTAL

3

Reaching the centre



1

Gathering information

2

Appointment

When the patient arrives at the PHC, a dedicated parking is available and accessible.

The patient can access DHA website or dubaihealthbooking.com or call 800DHA or use Dubai Health Booking App. (DHB) or DHA App.. to get the needed information about the services provided, working hours and physicians’ names available.


Appointment booking

10

Radiology

9

Laboratory


Giving samples




5


Patient checks into the dental clinic for consultation/dental treatment or returns for treatment after step 6/7/8.


4

Registration/payment

The counter staff welcomes the patient and provides the needed help for registration. All the following documents are required:− Valid original Emirates ID − Health card number− Insurance card


Pharmacy

11


Receiving medication Counter in the registration area


12


8 9

Assessment visit

2

Requesting the service

Requesting for home care service

Accessibility of the PHC services

1

Gathering informationThe customer can access DHA website or call 800DHA to acquire needed information about the services provided, working hours and physicians’ names available.

3

Assessment booking

The patient’s relative will be contacted to confirm the visit scheduled.

Home care visit booking

The patient’s relative can visit the registration counter or call 800DHA to proceed with the application. All the following documents are required:- Applicant’s valid Emirates ID- Health card- Insurance card

4

A physician or nurse will visit the applicant for assessment.

Care provision

Follow-up appointment

5

A follow-up appointment will be scheduled (if the application is approved).

Application approval

Patient referral

6

If required, the patient will be referred to a specialty physician or specialty facility.

Referral approval

CUSTOMER JOURNEYHOME CARE

10 11

CUSTOMER JOURNEYTRAVELLERS CLINIC

2

Reaching the centre

When the patient arrives at the centre, a dedicated parking is available and accessible.



1

Gathering of informationThe patient accesses the website or call 800DHA or through DHA App. to acquire needed information about the services provided, working hours and names of the physicians available.

5


6


The customer returns back to the registration counter to pay for prescribed vaccines.




7

Nurse procedures

Vaccine procedure/treatment as ordered by the physician.

Treatment room

Vital signs check-upThe nurse assesses the vital signs.

3


The counter staff will assist the customer with their requested service (travel, vaccine consultation or follow-up) and payment of registration fees.


Nurse assessment

4

8

Lab/Payment

The patient checks into the lab to get samples requested by the physician. The customer returns back to the registration counter to pay for the lab tests ordered by the physician and then goes back to the laboratory (if required).

Giving samples

Pharmacy

9

The customer will visit the pharmacy to receive a receipt, then returns to the registration area for payment and goes back to the pharmacy for collecting the medication (if required).

Receiving medication

12 13

ADMINISTRATION SERVICES

Health CardCreate/Renew Health Card

Medical ReportIssue New/Duplicate Medical Report

Medical File Transfer ServicesMedical File Transfer

MEDICAL SERVICES

Child Health Services Child Health VaccinationGeneral Paediatrics

Dental ServicesComprehensive Orthodontic TreatmentConservative Periodontal TreatmentDental Child HealthDental Implant Dental Implant RemovalDental RestorationDental Trauma ManagementFixed Prosthodontic AppliancesImplant ProsthesisInterceptive Orthodontic TreatmentOral Inflammatory/Infection Management Oral Lesions ManagementOrthognathic Treatment Pocket Reduction ProceduresPre-Prosthetic SurgeryPreventive Dental ServicesPulpotomy of Deciduous Tooth (Paediatric Dentistry)Removable Prosthodontic AppliancesRoot Canal TherapySurgical Periodontal TreatmentSurgical Root Canal TreatmentTeeth Scaling and PolishingTeeth WhiteningTemporomandibular Joint ManagementTooth Crowns for Children Tooth Extractions

Diabetes ServicesDiabetes Services

Family Medicine ServicesFamily Medicine

Genitourinary Medicine ServicesGenitourinary Medicine Service

Headache Clinic Services Headache

Health Education Services Health Education

INDEX OF SERVICES Home Healthcare ServicesHome Healthcare

Lifestyle ServicesLifestyle

Medical Packages ServicesAntenatal Care PackagePremarital Counselling PackageQuit Smoking Package

Nutrition and Clinical Dietetics ServicesDietitian Clinic

Obstetrics and Gynaecology Services Gynaecology

Ophthalmology ServicesOphthalmology

Orthopaedic ServicesOrthopaedic Clinic

Osteoporosis Service Osteoporosis

Otolaryngology (ENT) ServicesOtolaryngology (ENT) Clinic

Periodic Health Check-upPeriodic Health Check-up

Podiatry Services Podiatry

Travellers Clinic ServicesTravellers Clinic

Wellness ServicesWellness Services

SUPPORTIVE MEDICAL SERVICES

Laboratory ServicesLaboratory

Nursing Care and Treatment Room ServicesNursing Care and Treatment Room

Pharmacy ServicesPharmacy

Radiology ServicesRadiology

FACILITY FAQ

Facility FAQ

INTERCONNECTED SERVICES

Interconnected Services

ADMINISTRATIONSERVICES

1716 Walk-in

24/7

Delivery Time10 minutes

For Whom?

UAE NationalsResidentsExpatsVisitors

Health Card Health Card

Payment Methods

Create/Renew Health Card

Service LimitationsExemption of certain cases from the Commission’s decision.

A health card with an individual medical record number is being created for all patients in order to facilitate all transactions and registrations during all services in DHA’s facilities and maintaining patient’s records and medical history.

Renewal Process • Upon expiration of the health card, an SMS

is sent to the customer

Service ChargesNew Health Card

120AEDUAE National

adults

70AEDUAE National

children (10 - 17yrs)

25AEDUAE National

children (0 - 9yrs)

320AEDResident

adults/wife of UAE Nationals

220AEDResident children

(10 - 17yrs)

120AEDResident children

(0 - 9yrs)

320AEDGCC adults

220AEDGCC children (10 - 17yrs)

120AEDGCC children

(0 - 9yrs)

320AEDChildren of local mothers adults

220AEDChildren of local

mothers (10 - 17yrs)

120AEDChildren of local

mothers (0 - 9yrs)

Duplicate Health Card

70AED

UAE Nationals

• Valid original passport + copy• Valid original Emirates ID + copy• Family book + copy• Recent photograph of the applicant• Electricity bill or proof of residence + copy

Wives of UAE Nationals

• Valid original passport of wife and husband + copy • Valid original Emirates ID of wife and husband + copy• Marriage certificate (with attestations required only for

marriage certificate issued outside the country + copy) • Family book + copy• Recent photograph of the applicant• Electricity bill or proof of residence + copy

Children of local mother

• Valid original passport of mother + copy• Valid original Emirates ID of mother + copy• Family book for mother issued from Dubai + copy• Recent photograph of the applicant• Original birth certificate for the child + copy and valid original

passport of the child + copy• For newborn, original birth certificate + copy

• Valid original passport (with valid UAE residence visa) + copy• Valid original Emirates ID + copy• Recent photograph of the applicant• Electricity bill or proof of residence in Dubai + copy

Residents

• Valid original passport + copy, or valid original Emirates ID + copy

• Proof of housing - work - study - investment in the Emirate of Dubai + copy

• Recent photograph of the applicant• Electricity bill or proof of residence in Dubai + copy

Residents of Gulf countries in Dubai

• Valid UAE passport + copy• Valid original Emirates ID + copy• Valid Marsoom + copy• Electricity bill or proof of residence + copy• Recent photograph of the applicant

UAE Nationals with passports only

18 1919Walk-in

Sun - Thu7:30am - 9:30pm

Sat8:00am - 1:00pm

Documents Required (one of the following)• Original valid Emirates ID• Original health card• Health insurance card • Copy of a valid residence• Original passport

(for visitors only)

Delivery Time10 working days

Walk-in


Sat8:00am - 1:00pm

Documents Required• Original valid Emirates ID• Original health card• Proof of housing location


Medical Report

For Whom?


Medical File Transfer Services

For Whom?

UAE NationalsResidentsExpatsGCC Citizens

Payment Methods

Service Limitations• The medical report can only be issued

if the last physician’s visit does not exceed 6 months

• Report can only be issued to the customer or to a first-degree relative

• A medical report form must be filled-out if the request is not from the customer

• For any other cases, the customer is directed to the Legal Affairs Department

Issue New/Duplicate Medical ReportIt is a procedural service provided to customers based on their request.

A medical report includes:

• The patient diagnosis and treatment• The results of laboratory and radiology

investigations • The course of the treatment

Payment Methods

Service Charges270AED

new report

120AEDcopy of a report

Exemption for senior citizens (above 60 years old) and people of determination

Transferring medical files between DHA health centres.

Medical File Transfer

Service Charges

FREE

MEDICALSERVICES

22 23Additional DocumentsIn addition to the required documents (see Out-Patient Customer Journey) please provide:

• A referral letter from the family physician

For Whom?


Appointment



These services provide vaccination and physician assessment for children aged 0 to 5 years old.

Child Health Vaccination

Child Health Services

Test Results • Test results can be viewed through DHA App.

or by visiting the centre • Will be communicated in case of critical result

Service Charges

FREE Providing a valid health card

Additional DocumentsIn addition to the required documents (see Customer Journeys), please provide:

• Vaccination record• Valid health card

For Whom?


Appointment

Tue2:30pm - 9:30pm

Delivery TimeNew appointment 30 Minutes

Follow-up 20 Minutes

These services provide health and medical care of infants and children.

General Paediatrics



Consultation Fees

187.50AED

Payment Methods

Child Health Services

24 25

Dental Services

Comprehensive Orthodontic TreatmentThis service provides fixed or removable appliances for treating malocclusion or crowding to create or eliminate spacing for permanent dentition to achieve functionality and aesthetics.

For Whom?




Registration Fees

188AED

Appointment

Sun and Thu7:30am - 2:30pm

Mon, Tue and Wed7:30am - 9:30pm


Documents Required• Emirates ID • Health card number• Insurance card

Payment Methods

Conservative Periodontal TreatmentThis service offers the cleaning of the teeth (non surgical) below the gum line which cannot be achieved at home to eliminate pockets and re-attach teeth to the gum.For Whom?




Registration Fees

188AED

Walk-in and Appointment

Sun - Thu 7:30am - 9:30pm



Payment Methods

Dental Services

26 27

Dental Child HealthAwareness session for parents/guardian and children (6 months to 5 years old) includes check-up, dietary advice, topical fluoride application and referral if required.

For Whom?




Appointment

Tue7:30am - 2:30pm



Dental Services

Service Charges

FREE

Additional DocumentsIn addition to the required documents (see Customer Journeys), please bring a referral letter from the dentist

Preparation Steps Medically compromised patients may have to provide a referral from their respective physician for clearance.

Dental Implant This service provides dental implant that is a titanium post (like a tooth root) which is surgically positioned into the jaw bone beneath the gum line. This allows the prosthodontics to mount replacement teeth or a bridge into that area.For Whom?




Appointment

Mon 7:30am - 2:30pm

Thu7:30am - 9:30pm



Dental Services

Registration Fees

188AED

Payment Methods

28 29

Dental Implant RemovalThis service provides the removal of dental implant(s) as necessary in case of surgical complications.

For Whom?




Appointment

Mon7:30am - 2:30pm

Thu7:30am - 9:30pm



Dental Services

Registration Fees

188AED

Payment Methods


Dental RestorationThis service provides dental restoration or dental filling. This is a treatment to restore the function, integrity and morphology of a missing tooth structure and its aesthetic.

For Whom?








Dental Services

Registration Fees

188AED

Payment Methods

30 31

Dental Trauma ManagementThis service provides the management of dental trauma which includes the treatment of the teeth and associated periodontium and soft tissues that have been displaced/ fractured due to an accident or a sport injury.

For Whom?








Dental Services

Registration Fees

188AED

Payment Methods


Fixed Prosthodontic AppliancesThis service offers crowns, bridges and veneers as fixed prosthesis available in different materials to restore a badly destructed or missing tooth for functionality and aesthetics.For Whom?








Dental Services

Registration Fees

188AED

Payment Methods


32 33

This service offers the placement of removable or fixed prosthodontic appliances accompanied with an implant structure.

Implant Prosthesis

For Whom?




Appointment

Sun7:30am - 9:30pm


Thu2:30pm - 9:30pm



Dental Services

Registration Fees

188AED

Payment Methods


Interceptive Orthodontic TreatmentThis service provides the treatment of selective cases with the use of appliances which will result in better prognosis if started at early age. For Whom?








Dental Services

Registration Fees

188AED

Payment Methods

34 35

Oral Inflammatory/Infection Management This service provides the management and treatment of microbial dental infections, varying from simple to life threatening infections. The goals of this therapy are to treat the oral infection and prevent further complications.

For Whom?








Dental Services

Registration Fees

188AED

Payment Methods


Oral Lesions ManagementThis service provides the management and treatment of oral lesions that can range from mild trauma to malignant, due to immunological, hereditary or systemic disorders.

The management includes medication, supplement, surgery or in certain cases, referral to specialty care.

For Whom?

UAE NationalsResidentsExpatsVisitors Test Results

• Test results can be viewed through DHA App. or by visiting the centre

• Will be communicated in case of critical result





Dental Services

Registration Fees

188AED

Payment Methods


36 37

Orthognathic Treatment This service provides orthognathic treatment by fixed orthodontic appliances accompanied with surgical intervention to treat a wide range of major dental and skeletal irregularities.

For Whom?




Appointment





Dental Services

Registration Fees

188AED

Payment Methods


Pocket Reduction ProceduresThis service offers to clean the teeth below the gum line which cannot be cleaned at home in order to eliminate pockets, and re-attach the gum to the teeth.For Whom?








Dental Services

Registration Fees

188AED

Payment Methods

38 39

Pre-Prosthetic SurgeryThis service provides surgical procedures that can modify the oral anatomy to facilitate the retention of the prosthesis. It will help the mouth to receive the dental prosthesis.

For Whom?




Appointment

Mon7:30am - 2:30pm

Thu7:30am - 9:30pm



Dental Services

Registration Fees

188AED

Payment Methods


Preventive Dental ServicesThis service provides the application of topical fluoride as well as pit and fissure sealant to strengthen the teeth, reduce and prevent any potential decay.For Whom?








Dental Services

Registration Fees

188AED

Payment Methods

40 41

Pulpotomy of Deciduous Tooth (Paediatric Dentistry)

This service provides the removal of the coronal pulp portion of a deciduous tooth in children.For Whom?








Dental Services

Registration Fees

188AED

Payment Methods


Additional DocumentsIn addition to the required documents (see Customer Journeys), please bring a referral letter from the family physician

Removable Prosthodontic AppliancesThis service provides removable, complete or partial denture in acrylic or metal for edentulous patients (with complete or partial loss of teeth).For Whom?








Dental Services

Registration Fees

188AED

Payment Methods

42 43

Root Canal TherapyThe service provides the root canal treatment/re-treatment, which include the removal of affected tissue and previous root canal filling. The procedure includes cleaning and filling of the root canal.

For Whom?








Dental Services

Registration Fees

188AED

Payment Methods


Surgical Periodontal TreatmentThis service provides various surgical periodontal treatments. They vary from pocket reduction, reshaping the gum, soft tissue graft to cover the roots, regenerative procedure for bone loss, crown lengthening as well as pre-prosthetic procedure or plastic surgery to improve the smile.



Appointment

Mon7:30am - 2:30pm

Thu7:30am - 9:30pm



Dental Services

Registration Fees

188AED

Payment Methods

For Whom?

UAE NationalsResidents

Visitors

44 45

Surgical Root Canal TreatmentThis service provides a set of procedures that can be performed to visualise the root and possibly save the tooth and supporting structures.For Whom?




Appointment

Sun 2:30pm - 9:30pm

Mon, Tue, and Wed7:30am - 2:30pm

Thu7:30am - 9:30pm



Dental Services

Registration Fees

188AED

Payment Methods


Teeth Scaling and PolishingThis service consists of cleaning the teeth from deposits which cannot be removed by simple brushing. Polishing will help to smoothen the teeth and remove external stains.For Whom?




Appointment




Dental Services

Registration Fees

188AED

Payment Methods

46 47

Teeth WhiteningThis service proposes a process that lightens the colour of the teeth and helps to remove external teeth staining, thereby resulting in teeth lighter in shade.



Appointment

Mon2:30pm - 9:30pm



Dental Services

Registration Fees

188AEDPayment Methods

For Whom?


Temporomandibular Joint ManagementThis service provides the treatment of temporomandibular joint dysfunction (TMJD) which includes a wide range of disorders from muscle problems that affect the jaw movement to facial pain and problems within the joint itself.

The health management ranges from conservative treatment, physical therapy, medication, splint and injection.



For Whom?






Dental Services

Registration Fees

188AED

Payment Methods


48 49

Tooth ExtractionsThis service proposes the simple/complex surgical procedures to remove a tooth due to damage/decay, impaction, trauma or crowding under local anaesthesia.



Dental Services





Registration Fees

188AED

Payment Methods

For Whom?


Tooth Crowns for Children This service provides the restoration of the teeth using dental crowns in different materials (i.e. prefabricated crowns in stainless steel) required to maintain functionality and longevity of the teeth.

For Whom?








Dental Services

Registration Fees

188AED

Payment Methods


50 51Additional DocumentsIn addition to the required documents (see Customer Journeys), please bring a referral letter from the family physician

Diabetes ServicesThis service offers the treatment and follow-up of patients with diabetes to control the disease and prevent or delay the complications.

For Whom?


Appointment

Thu7:30am - 2:30pm

Delivery TimeNew appointment40 minutes

Follow-up30 minutes



Consultation Fees

187.50AED

Services are charged as per the DHA approved price list

Diabetes Services

Payment Methods

Family Medicine Services

A comprehensive preventive, curative and rehabilitative care is provided to customers and families which includes physician consultation and nursing care.

Family Medicine

For Whom?



24/7




Payment Methods

Consultation Fees

112.50AED


52 53

Genitourinary Medicine Services

Genitourinary Medicine Service This clinic provides comprehensive treatment and health check for women and men with genitourinary related conditions.

Appointment

Sun 7:30am - 2:30pm


For Whom?




Consultation Fees

187.50AED


Payment Methods


Headache Clinic Services

This clinic offers the diagnosis, treatment and follow-up care for patients with any type of headache.

Headache

For Whom?


Appointment

New cases Mon7:30am - 2:30pm

Follow-up cases Wed 7:30am - 2:30pm




Consultation Fees

187.50AED


Payment Methods


54 55

Health Education Services

Health EducationThese services offer health information to the patients or the family members in order to increase their health awareness.

Appointment

Alternate Mon 7:30am - 2:30pm

Thu7:30am - 2:30pm


Consultation Fees

112.50AED


Payment Methods

For Whom?



Home Healthcare The preventive, curative and rehabilitative services are provided to eligible patients at home in order to follow-up their health condition and to receive the necessary care.

For Whom?

UAE NationalsGCC Residentsin Dubai

Appointment





Home Healthcare Services

Service Charges

371.25AEDphysician

112.50AEDnurse

Payment Methods

Additional DocumentsIn addition to the required documents (see Customer Journeys), a home request form must be completed

NotesWidows in mourning are entitled to receive these services

56 57

Lifestyle Services

LifestyleThese services provide informative, preventive and Healthcare promotion for individuals at risk of developing type 2 diabetes.

Appointment

Alternate Mon7:30am - 2:30pm


For Whom?




Consultation Fees

112.50AEDfor each service

(physician, dietitian and health educator)

Payment Methods


Medical Packages Services

Antenatal Care Package

For Whom?




This package offers the prevention and treatment of potential health problems during pregnancy to promote a healthy lifestyle for the future mother and her fetus.

Appointment

Sun, Mon, Wed and Thu7:30am - 2:30pm

Sun, Mon, Tue2:30pm - 9:30pm


Follow-up20 minutes

Package Charges

5000AED

Payment Methods

Additional DocumentsIn addition to the required documents (see Customer Journeys), please bring

• A referral letter from the family physician

• Valid original passport for mother and father + copy

• Valid original Emirates ID + copy• Proof of residence (electricity bill and

tenancy contract or proof of housing ownership) + copy

58 59


Premarital Counselling Package

For Whom?




This package offers a screening to couples to receive a “pre-marriage medical fitness certificate” in order to proceed with their marriage in the UAE.



Sat8:00am - 1:00pm


Payment Methods

Service Charges

112.50AEDfor physician’s visit

270AEDfor lab

112.50AEDfor certificate + consultation/referral letter

if needed Prices will vary depending on the

insurance coverage

Additional DocumentsIn addition to the required documents (see Customer Journeys), referral letter by self booing/family physician/ from hospital


Quit Smoking Package

For Whom?




This service is for counselling smokers who are willing to quit smoking and tobacco addictions.

Package Charges

800AED

Payment Methods

Appointment

Mon 2:30pm - 9:30pm


60 61

Nutrition and Clinical Dietetics Services

Dietitian ClinicThis clinic provides a dietary assessment and advice for patients with specific medical conditions or requiring special dietary regime.

Appointment

Wed and Thu7:30am - 2:30pm


Follow-up20 minutes

For Whom?


Consultation Fees

112.50AEDServices are charged as per the DHA

approved price list

Payment Methods


Obstetrics and Gynaecology Services

Comprehensive Healthcare and Follow-up are provided for women with gynaecological disorder or disease.

Gynaecology

For Whom?




Appointment

Mon ,Tue, Wed and Thu7:30am - 2:30pm

Sun,Tue 2:30pm - 9:30pm


Consultation Fees


approved price list

Payment Methods


62 63

Ophthalmology Services

Ophthalmology

These services provide curative and preventive care to patients with eye disorders, and examination of the eyes and visual sight.



Appointment

Mon, Wed and Thu7:30am - 2:30pm


For Whom?


Consultation Fees


approved price list

Payment Methods


Orthopaedic Services

This clinic provides assessment, treatment and follow-up for Orthopaedic related diseases such as arthrites.

Orthopaedic Clinic

For Whom?


Appointment

Mon and Tue 7:30am - 2:30pm




Consultation Fees


approved price list

Payment Methods


64 65

Osteoporosis Service

Osteoporosis

This service provides comprehensive care for the treatment of osteoporosis and related problems like osteopenia.

It offers bone densometry and health check.



Appointment

Sun and Wed7:30am - 2:30pm


For Whom?


Consultation Fees


approved price list

Payment Methods

Otolaryngology (ENT) Services

This clinic provides patients with comprehensive care for ear, nose and throat (ENT) conditions.

Otolaryngology (ENT) Clinic

For Whom?






Consultation Fees


approved price list

Payment Methods

66 67

Periodic Health Check-up



Sat 8:00am - 1:00pm


For Whom?




Periodic Health Check-up

These services provide comprehensive health

check-ups for customers (also included during family consultation visit) from 18 years old and above.

Payment Methods

Consultation Fees


approved price list

Additional DocumentsIn addition to the required documents (see Out-Patient Customer Journey) please provide a referral letter from the family physician

Podiatry Services

For Whom?


Appointment

Wed and Thu7:30am - 2:30pm


These services provide the screening, prevention, examination, diagnosis and treatment of all medical conditions related to the foot and ankle to all diabetic and non-diabetic patients.

Podiatry



Service Limitations • Patients with diabetic foot ulcers of

grade 2 or more will be referred to as required

Consultation Fees


approved price list

Payment Methods

68 69

Travellers Clinic Services

Travellers ClinicThe clinic provides pre-travel assessment and counselling on recommended vaccinations depending on the travel destination to ensure a healthy and safe trip and to reduce the risk of spreading infectious diseases.





Delivery Time 15 minutes

For Whom?


Consultation Fees

112.50AEDPlus the vaccination fees

Payment Methods

Wellness ServicesThese services provide a “free of infectious diseases” medical certificate to enable customers from specific organisations to apply for a visa to visit other countries.

For Whom?


Appointment



Wellness Services



Consultation Fees


approved price list

Payment Methods

Additional DocumentsIn addition to the required documents, you will need to complete a request form

SUPPORTIVE MEDICALSERVICES

72 73

Laboratory Services

Investigations are performed for the purpose of diagnosis, prevention, treatment of disease based on request from health professionals.

Laboratory

Preparation Steps Depends on the requested tests

For Whom?


Walk-in

24/7

Delivery TimeDepends on each case



Service Charges

Will depend on the tests required

Service Charges

22.50AEDAdditional services are all paid separately

as per the DHA approved price list

Nursing Care and Treatment Room Services

Nursing Care and Treatment Room

For Whom?


These services offer a patient assessment including monitoring the vital signs, pain assessment, taking a brief medical history, etc.

Also, these services provide nursing care when needed to carry out some procedures such as injections and wound dressing.

In addition, health teaching is offered to the customers and their families.

Walk-in

24/7


Payment Methods

NotesFor the required documents, please refer to the Out-Patient Customer Journey.

74 75

Pharmacy Services

Pharmacy services offer comprehensive pharmaceutical care by providing required medications and information on the use of appropriate drugs.

Pharmacy

For Whom?


Walk-in

24/7


Service Charges

Will depend on the medicine required

Payment Methods

Radiology Services

RadiologyThese services use a variety of medical imaging techniques such as X-ray and ultrasound to diagnose diseases within the body.



24/7


For Whom?


Service Charges

Will depend on the test required

Payment Methods

FACILITY FAQ

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Facility FAQ Facility FAQ

What is Primary Healthcare?Primary Healthcare is a patient’s first point of contact with the healthcare system to receive services that promote health, care for common illnesses and manage ongoing health problems.

Primary Healthcare includes all of the basic services that are required to meet your everyday healthcare needs. This might be a check-up with your family physician, a visit to a physiotherapist, or a trip to the pharmacist.

Primary Healthcare centres also provide a range of specialised medical services for all patients such as child health, dermatology, ophthalmology, diabetes, home care.

Do I need to schedule an appointment with a family physician and/or general dentistry?We have a hybrid system, which means you can chose to schedule an appointment or you can go as a walk-in patient, register and wait your turn.

How can I book an appointment with the family physician or general dentist?You can book an appointment using the following channels:• DHA call centre: 800 342• Visiting the Primary Healthcare centre• Using DHA App.

What if I need to see a specialist?If needed your family physician or dental GP (General Practitioner) will refer you to a specialist clinic to schedule an appointment. A referral is needed in order to book an appointment with a specialist.

Can anyone receive services form a Primary Healthcare Centre?Anyone with a valid health card and Emirates ID.

What documents do I need to have to issue a health card?• Valid original passport + copy• Valid original Emirates ID + copy• Family book + copy (UAE Nationals)• Recent photograph of the applicant• Proof of residence (electricity bill and tenancy contract or proof of housing

ownership) + copy

How can I pay the service fees?You can pay using one of the following three methods of payment:• Cash• Debit/credit card• Smart payment

What are the working hours at Primary Healthcare Centres?Sun - Thu 7:30am - 9:30pm

Sat 8:00am - 1:00pm

Nad Al Hamar Health Centre and Al Barsha Health Centre operate 24/7.

What services are available 24/7?Emergency and family physician. Clinic only (after 9:30pm).

What are the service fees at Primary Healthcare Centres?• Consultation fees for family physician consultation is 112.5AED• For other fees please refer to DHA service catalogue or contact the call centre • Registration fees will vary depending on the insurance cover

How can I submit a complaint or an appreciation?You can submit through multiple channels including:• DHA call centre: 800 342• E-mail: [email protected]

What medical packages do Primary Healthcare Centres provide?Medical Packages Services:• Antenatal Care Package• Premarital Counselling Package• Quit Smoking Package

For details, please refer to the service catalogue

How can I receive pre-marriage medical fitness certificate?Through the premarital screening and counselling service provided in all Primary Healthcare Centres.

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Facility FAQ

How much are child vaccination fees?Child vaccinations are offered free of charge when providing a valid health card.

How can I receive my test results?• Tests results can be viewed through the DHA App.• Visit the centre

What is travellers’ clinic? How much are the fees?Travellers’ clinic provides pre-travel assessment and counselling on recommended vaccinations depending on the travel destination to ensure a healthy and safe trip and reduce the risk of spreading infectious diseases. The cost is 112.50AED for the consultation only, however the vaccination fees vary.

What is home healthcare?The preventive, curative and rehabilitative services are provided to eligible patients at home in order to follow-up their health condition and to receive the necessary care.

INTERCONNECTED SERVICES

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Services name Name of related service

• Antenatal care clinic • Family medicine• Gynaecology

• Antenatal care package• Family medicine

• Audiology clinic • Family medicine • Otolaryngology (ENT)

• Child health physician’s assessment• Paediatrics services

• Child health vaccination• Paediatrics services

• Comprehensive orthodontic treatment • General practitioner• Dental cleaning orthodontics• Dental lab

• Conservative periodontal treatment • General practitioner • Periodontist • Oral and dental hygienist

• Dental child health• Oral and dental hygienist

• Dental implant removal • Gum treatment unit • Oral surgery unit

• Dental implant services • General practitioner • Oral surgery • Periodontal surgery

• Dental restorations • General practitioner • Child dentistry• Nerve treatment



• Dental trauma management • General practitioner • Paediatrics • Neurology • Oral surgery

• Dermatology• Family medicine

• Diabetes services• Family medicine

• Diabetes services• Family medicine

• Fixed prosthodontic appliances • General practitioner• Dental unit• Dental lab

• General paediatrics• Paediatrics services

• Genitourinary medicine• Family medicine

• Gynaecology • Family medicine• Genitourinary medicine • Ante natal care clinic

• Headache• Family medicine

• Health education• Family medicine

• Home healthcare • Family medicine• Geriatric (elderly) clinic

• Immunocompromised services• Family medicine

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• Implant prosthesis • General dental practitioner• Orthodontics unit • Oral surgery unit • Gum treatment unit • Dental lab

• Interceptive orthodontic treatment • General practitioner • Paediatric dentistry • Orthodontics

• Laboratory • All the services

• Laser treatment • General practitioner • Gum treatment unit

• Lifestyle • Family medicine• Rehabilitation service

• Memory clinic • Family medicine

• Mental health service • Family medicine • Headache clinic

• Nursing care and treatment room • All the services

• Occupational clinic • Family medicine

• Ophthalmology • Family medicine

• Optometry clinic • Ophthalmology• Family medicine

• Oral inflammatory/infection management • General practitioner • Periodontology • Paediatric dentistry unit • Oral surgery• Nerve treatment specialist of oral • Dental health



• Oral lesions management • General practitioner • Periodontology • Oral surgery • Oral and dental hygienists

• Orthognathic treatment • Orthodontic unit • Oral surgery unit • Dental lab

• Orthopaedic clinic • Family medicine

• Osteoporosis • Orthopaedic clinic• Geriatric (elderly) clinic

• Otolaryngology (ENT) • Ophthalmology• Family medicine

• Periodic health check-up • Family medicine

• Pharmacy • All the services

• Pocket reduction procedures • General practitioner• Oral and dental hygienist

• Podiatry • Family medicine

• Pre-prosthetic surgery • Oral surgery • Periodontal surgery

• Preventive dental services • General practitioner• Paediatric dentistry unit • Oral health unit

• Pulpotomy of decideous tooth • General practitioner • Child dentistry


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• Quit smoking package • Family medicine

• Radiology• All the services

• Removable prosthodontic appliances • General practitioner• Dental unit• Dental lab

• Root canal therapy • General practitioner• Nerve therapy unit

• Surgical periodontal treatment • General practitioner• Periodontist• Oral and dental hygienist

• Surgical root canal treatment • General practitioner • Dental nerve treatment unit

• Teeth scaling and polishing • General practitioner• Dental cleaning

• Teeth whitening • General practitioner• Dental cleaning and polishing services

• Temporomandibular joint managements • General practitioner • Oral surgery • Orthodontics • Prosthodontics • Dental lab

• Tooth crowns for children • General practitioner • Child dentistry

• Tooth extractions • General practitioner • Child dentistry • Oral surgery • Gum treatment


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