AJ Help Desk - Hosted Helpdesk System
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Web Based Help DeskWeb Based Help DeskHosted Solution [SaaS]Hosted Solution [SaaS]
Business Presentation
Developed ByBusiness Development Group
AJ Square Inc
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© 2010, AJ Square Inc www.ajhelpdesk.com
Complete Support Suite
(FAQ, Trouble Shooter)
Staff Management
Departmental Approach
SLA Settings
Article Restore
KnowledgeBase
E-Mail Support
Live ChatSupport
CommunitySupport
SelfSupport
Ticket Support
News, Feedback, RSS, Events, Testimonial
Integrated Admin Panel
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© 2010, AJ Square Inc www.ajhelpdesk.com
Knowledge Base Support
Support for three knowledge base sources Articles PDFs Videos
Multiple Category & Multi-level Subcategory
Easy to Use Navigation
Browse by CategorySearch By KeywordSearch by Tagged KeywordRelated ArticlesTop 10 Articles
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© 2010, AJ Square Inc www.ajhelpdesk.com
Knowledge Base SupportSimple & Advanced Search
E-mail to friend option
Print Option (for articles)
Save as PDF option (for articles)
In-depth Metrics System
No. Of HitsCommentsStar RatingUseful or Not – Tagging
Easy to create Articles – WYSIWYG editor
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© 2010, AJ Square Inc www.ajhelpdesk.com
Self SupportSupport for two types of Self support Elements
FAQStep-By-Step Trouble Shooter
Multiple category – Multilevel subcategory
Top 10 Questions
Easy to create Step-By-StepMultilevel troubleshooter
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© 2010, AJ Square Inc www.ajhelpdesk.com
Ticket Support Simple Ticket Posting – Any Registered Member can
post the ticket
Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
Auto Assign of Tickets directly to Staff members - Department Wise
Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution
Set SLA & Auto respond Time w.r.t priority
Automated Mails on Ticket Posting, Resolution & Closing with ticket details
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© 2010, AJ Square Inc www.ajhelpdesk.com
E-Mail Support
Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
It fetches messages, parses them and enters the information it extracts into a database
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© 2010, AJ Square Inc www.ajhelpdesk.com
Live Chat Support
Live Chat provides real time text support right in your browser.
Multiple Department – Multiple Staff Settings
Facility to Chat with Multiple User at a time(Multiple Customers – One Staff)
Ability to send attachments via Chat System
Chat History- Auto Saved
Chat Transfer between Online Staffs
Integrated Sound alert system
Embeddable Operator Chat Icons
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© 2010, AJ Square Inc www.ajhelpdesk.com
News, Events, FeedbackTestimonial, RSS
Easy to publish News System, helping you to keep your support suite dynamic
Controls to add & manage company events
Feedback capturing widget to use in multiple websites
Testimonial posting widget to use in multiple websites
RSS for News & Events
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© 2010, AJ Square Inc www.ajhelpdesk.com
Department – Staff ApproachEasy to control Department – Staff control
Separate login & back office control for staffs
Multiple Departments – Multiple Staff
Inbuilt Staff Skill evaluation system
Inbuilt Staff –Staff communication system & work transfer system
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© 2010, AJ Square Inc www.ajhelpdesk.com
SLA Based Workflow
Easy to manage SLA (Service Level Agreement) for
Support Tickets
Auto responder mails on ticket posting acknowledgement, ticket closing & ticket reopen
Admin can set hours for Low, High, Medium, Critical tickets for effective implementation of SLA
Automated notification & alert to admin on SLA failures
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© 2010, AJ Square Inc www.ajhelpdesk.com
Administrative ControlsSeparate login for Administrator & Staff
Complete Site Management
Category Management
Article Management
User Management
Email Templates Management
Support Ticket Management
Live Chat – Management
Feedback, Testimonial Management
Language Management
Video Management
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© 2010, AJ Square Inc www.ajhelpdesk.com
Professional Support
24 x 7 Customer Support
Live Chat Support
Phone Support (Toll FREE)
Getting Started Guide
Integrated Help System
Step-by-Step Video Tutorials
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© 2010, AJ Square Inc www.ajhelpdesk.com
Path to Success
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© 2010, AJ Square Inc www.ajhelpdesk.com
Risk Free - 30 Days Trail
Simple Registration
(takes about just 2 minutes)
No credit card required
Complete access up to 6 staff members
in trial account
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© 2010, AJ Square Inc www.ajhelpdesk.com
Grow With Us
Auto enroll to the affiliate program
10 – 30 % commission on new sign-ups
10 % recurring on subscription fee every month ensuring a solid income
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© 2010, AJ Square Inc www.ajhelpdesk.com
Thank You
www.ajhelpdesk.com
Toll Free1-805-624-6303
Twitter@ajhelpdesk