Airtel Presentation
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Transcript of Airtel Presentation
Welcome to Summer Internship Project Presentation
Student: Pooja Singh
Company: Bharti AirtelLocation: Airtel Center, GurgaonDuration:
Agenda of Presentation
1. Introduction2. Objective and Scope of Summer Internship3. Airtel-Company Profile4. Study of Working Environment at Airtel
Center5. Understanding Management Principle at
Airtel6. Project Works at Airtel7. Conclusion
Introduction (1/7)50 days training at Center, Gurgaon
comprised…
1. Induction at Enterprise. 2. Information of 12 different department at
Airtel Center.3. Allocation of Major Assignment of Study and
Assessment of the 12 Departments.4. Minor Assignment in the HR Department. 5. Report preparation and Submission.
Objective and Scope of Summer Internship (2/7) Choice of
1. Significance of Bharti Work Culture.2. Opportunity to work for diversified departments at Airtel Center.
Objective: visit various departments to get acquainted with its functioning from the perspective of Marketing, Finance, HR, IT, Administration etc.
Scope: After getting general background of the company, one needs to identify certain areas and understand the applications of management principles for those areas.
Company Profile (3/7) Promoter: Sunil Bharti Mittal is the Founder, Chairman and Group CEO of Bharti Enterprises. Bharti Airtel, the flagship group company, has a market capitalization of approximately US$ 25 billionOrganization
Structure
Company Profile Contd..Departments for study at Airtel Center.
Business Head HR & Administration
Network Technology and
Project
Sales Legal & Regulatory
Supply Chain ManagementAlliance and CSR
Marketing
Information Technology
Customer Service Delivery
Corporate Audit Group Finance
Study of Working Environment at Airtel Center.Departments Reported
SL. No Name of the Department Employee Contacted Designation
1 Business Head Mr. Vishwajeet Kumar Sr. Manager
2 HR and Administration Mr. Vijay Sheoran Sr. Manager3 Information Technology Mr. Paresh Nadkarni Manager4 Legal and Regulatory Mr. Ashish Ranjan Manager5 Marketing Ms. Richa Singh Sr. Manager6 Sales Mr. Vishal Kumar Sr. Executive
7 Network Technology and Project Ms. Pooja Gupta Manager8 Supply Chain Management Mr. Manish Khanna Sr. Executive9 Alliance and CSR Mr. Harsh Suri Manager10 Customer Service Delivery Mr. Shashank Saurav Sr. Executive
11 Corporate Audit Group Mr. Sharan Ashish Sr. Executive12 Finance Mr. Sumit Tiwary Sr. Executive
Major Assignment- to study and mark working of 12 departments at Airtel Center.
Business Head
Strategic planning for monitoring of the contracted services in the designated geographical area/circle
Manage Budget control for the designated geographical area/circle, services and infrastructure
Strategic planning for monitor-ing 10%
Manage Circle level or-ganization
12%
Manage Budget control 22%
Co-ordination10%
Market plan execution monitoring
16%
establishing franchises network
20%
competitor and market anal-ysis 10%
Chart Showing focus areas
Department Studied Major Observations Made
HR and Administration Recruitment, Training and DevelopmentHandling contractual agenciesManaging the Induction process
Information Technology Department Manage (Outsourced) Service OperationsO&M responsibility of VAS Update Field/Site Record
Legal and Regulatory Department Provide business laws consultingDrafting Review & NegotiationLitigation & Arbitration
Marketing Department Competitor and market analysisEstablishing franchises networkDriving PR & Sales Support
Sales Department Setting up of Franchisee, ShowroomSales forecasting, Stock planningPromotional Expense &romotional activities
Network Technology and Project Department GPRS, MMS, SMS, Blackberry, Hello Tunes
etc.Wire line, wireless, VSAT & Internet Consulting, knowledge expertise
Supply Chain Management Department
System and procedures for effective inventory control Partnerships with suppliers; managing supplier Service, cost, delivery and quality norms
Alliance and CSR Department Bharti Foundation ProjectsThe Satya Bharti School Program Bharti Centre for Communication, Bombay
Customer Service Delivery Customer Experience Management
Managing Customer Service strategiesFraud Management for Post & Prepaid customers
Corporate Audit GroupBudgeting and MIS Reporting to Board & Investors
Investigate fraudulent cases Facilitate for Internal Process Audit
Finance Ensuring Payable accounting and Revenue calculation of Profitability in line with the pricing policyMIS of Collection, Payments & Other Expenses
Understanding of Management Principles
Understood following Management Principle at Airtel
1. Enterprise Resource Planning at Airtel.2. Corporate Governance.3. IT Management.4. Vendor Management.5. Partnership 6. Human Resource Committee.7. Audit Committee.
Major Assignment-Report on Department’s Assessment
GROUPS Group A Group B Group C Group DTeam Work, Leadership, Quality of Work Productivity
Technology Usage, Contribution of Company’s Revenue, Conflict andNegotiationOrganisation Culture.
Planned Execution, Strategy, Service Level Guarrentee Innovation
Communication and Control, Ethical and Environment Foundation, Operations Management Organising and Staffing.
Departments Criteria and Scores (out of 5) RemaksTeam Work
Leadership Quality of Work
Productivity
Business Head 4 3 3 3
HR and Administration 3 2 4 4
Information Technology 4 4 3 5
Legal and Regulatory 5 3 3 4
Marketing 4 2 4 2
Sales 3 3 5 4
Network Technology and Project
4 4 5 4
Supply Chain Management
5 2 4 2
Alliance and CSR 2 1 3 2
Customer Service Delivery
4 3 3 4
Corporate Audit Group 4 4 4 4
Finance 3 4 2 3
Evaluation of Departments done as follow
Scores out of 80 units
LearningSales, Marketing and SCM Department are
best practice department in the organization.Choice of functional criteria for department
varies.Interaction with various department provided in-depth knowledge. Criteria for sample size selection for opinion.
Minor Assignment-Preparation for Interview SessionAssisted in conducting recruitment interview.Hands-on experience of interviews of
candidates.
Learning:Time ManagementDepartmental Requirement /Vacancy
prioritization. Steps of HR round, Technical/Functional
Round, Negotiation. Selection Criteria Formulation
ConclusionTraining provided insight in to a professional
organisation, the learning was as good as a newly employed.
12 different department were studied in detail to ascertain over all company functions.
Practical application of management principles learnt.
Hands-on experience of HR Department proved a very good learning.
Thank You