INTRODUCTION OF BHARTI AIRTEL LIMITED.

Express yourself. Gateway of India to the world.

Profile of Bharti Airtel Limited .Origin of telecommunication in India.New era of telecommunication.High impact business process of

telecom:

Customer support. Development.

COVERED AREA

INTRODUCTION OF AIRTEL

India's largest GSM-based mobile phone service and world's fifth largest wireless company with over 190 million customers across 19 countries in Asia and Africa.

PUNCHLINE OF AIRTEL

Express yourself. Gateway of India to the world.

Profile of Bharti Airtel Limited.• Industry Telecommunication• Founded 7 July 1995• Founder(s) Sunil Bharti Mittal• Area served South Asia and

African country • Headquarters New Delhi, India• Key people Sunil Bharti Mittal• Services: mobile network, wireless,

landline, broadband, satellite television.

ORIGIN OF TELECOMMUNICATION IN INDIA.

In 1983, Sunil Mittal was into an agreement with Germany's Siemens to manufacture the company's push-button telephone models for the Indian market. In 1986, Sunil Bharti Mittal and his company became the first in India to offer push-button telephones.

NEW ERA OF TELECOMMUNICATION. By the early 1990s, Sunil Mittal had

also launched the country's first fax machines and its first cordless telephones.

Its network are maintained by Ericsson, Nokia Siemens Network and Huawei, business support by IBM.

Bharti Airtel is the first Indian telecom service provider to achieve this Cisco Gold Certification.

HIGH IMPACT BUSINESS PROCESS OF TELECOM.Customer support : General information about the product. Billing.Development: Acquire customers. Enhance. Retain.

PRODUCT AND SERVICES

3GAirtel BroadbandAirtel blackberry phoneAirtel landlineAirtel data cardAirtel post paidAirtel pre paid Airtel money

MOBILE BROADBAND• Prepaid plan Home• Post paid plan Coverage• Internet • Hello Tunes DIGITAL T.V FIXED LINE• Package Tariffs, Speed on demand, wifi hotspots, wifi,website

builder, games on demand

BILLING

Now pay your easyday Store bills using airtel money

First retailer in India to provide customers this facility to pay in-store bills.

Where can you use airtel money? Load cash: Load cash on your airtel mobile by visiting your

nearest airtel retail outlet [Minimum is Rs. 10, Maximum is Rs. 5,000 and monthly limit stands at Rs. 50, 000].

Pay bills & recharge: You will be able to use this cash in your mobile for making bill payments (electricity, gas, financial services, etc.) and recharge – Limits same as above.

Shop & make payments: Instead of cash, pay over-the-counter merchants such as your nearest kirana store, chemist, etc using your mobile phone. You can even sit at home and pay for services like booking movie tickets online

How to use Airtel money.

Pay your Airtel bills, Airtel Mobile, Fixed Line & Broadband bills through credit cards, debit cards & mobile.

net banking.credit or debit card - processing

through mChek on airtel .credit or debit card - processing

through bank gateways

» utility bill payment: Pay your utility bills for electricity, water and gas. 

» insurance premium payment: Pay your insurance premiums.  

» air tickets:

  » movie tickets:

  » recharges: Recharge your airtel digital TV account,

  » shopping:

  » donations: Donate to the needy through ISKCON

society

ACQUIRE , ENHANCE, RETAIN.

Acquire: getting new customer by doing a superior job, the goal is to help the customers to perceive the value of product to be superior

Enhance: giving product in right manner.

Retain: retain the customer.

DEVELOPMENT

Airtel- Vodafone is a mobile phone provider in Jersey and Guernsey and makes the partnership of two of the world’s most important telecommunication.

Nokia and Airtel signed contract for network expansion.

Airtel had recently announced a JV with State Bank of India to provide banking and financial services to millions of unbanked Indians using the mobile platform. With this launch of airtel money – airtel now offers a complete suite of financial products on mobile devices for the banked as well as unbanked population of the country.

Airtel and Bharti Axa.

THANK YOU