Harnessing the Power of Security Technology Through Command and

Control Centers

Donald Zoufal

Safety & Security Industry Executive

SDI (System Development Integration, LLC)

Aviation Security Summit, Prague, Czechoslovakia September 18, 2013

Harnessing the Power of Security Technology Though Command and Control Centers

Vectors of Influence

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• External Governmental Requirements

• Internal Organizational Requirements

• Private Sector/Commercial Interest

• Technology Change

Increased Requirements

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• Airport Security Programs

• Airport Emergency Plans

• National Emergency Management Systems

• Local and Regional Emergency Response Plans

• Call-Taking and Dispatch Functions

• Information Processing and Intelligence Generation

• Notification

CONOPS and SOPS

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Technology Factors

• New technologies are IT-based: the "Apollo console" is replaced by monitor and keyboard.

• Technology has "escaped" the security office: No longer in a "silo“; must be distributed more widely to new stakeholders.

• New tech is increasingly mobile: Mobile handheld devices, live video in vehicles, mobile command, UAVs and UGVs.

OEMC (911)

Mayor’s Office United

Airlines

FBI FAA

External Access to Video at O’Hare Airport

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Distributed Digital Platforms

• Any computer on the network with permission can access cameras

– Multiple groups can collaborate

– View from external locations for instant situational awareness.

• Mobile devices (in cars and on handheld units – PDA, Smart Phones)

Digital video provides enhanced capabilities

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Video Analytics provides more 'eyes‘

...and they never get tired…let the system look for unacceptable behavior.

• Suspicious packages • Trespassing • Unusual crowd movements • Fallen Person

Evolving Analytics

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Enhanced Imagery

1 CIF

704 x 480

Surveillance Industry State-of-the-Art

15x Coverage OR 15x Detail

Five Mega Pixels: 2560 x 1920

352 x 240

4 CIF

High Resolution Video • Better coverage with fewer

cameras. • Better evidence from high-res.

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Biometric devices

• Ensure that access cards are used only by authorized employees.

• Can use combination of card, fingerprint, and PIN.

• Various types: fingerprint, hand geometry, iris scan.

Identity Management

• Identity management is no longer confined to one system: a single identity is now enrolled in many different disparate systems.

• Multiple databases and reporting requirements make identity management complex.

Sophisticated Access Control

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Mobility

Technology is increasingly mobile, requiring new approaches to deployment, security, and integration.

• Security becomes even more important, requiring encryption, intrusion detection.

• Connectivity sometimes requires multiple transmission methods.

Unmanned Ground Vehicles For patrolling perimeters

Wireless video surveillance Smart Phone Video

Video & Other Apps in Vehicles via Wireless

Coming… Here Now…

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Command Center Functions and Interfaces in

Airports Today

Complex Mix of Diverse Systems

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The Command Center Puzzle

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Command Centers

• Provide a safe, reliable home base for management

• Integrates all systems into a single management view.

Large scale video

Display any source:

video, cable TV,

documents,

computer screens,

Simple ‘drag and

drop’ control

interface

No more monitors

built into consoles:

LCD screens can

display all systems:

video, access

control, alarm

systems, etc. Can be

reconfigured quickly.

No computers

under the desk

All computers are

housed in Data

Center

LCD Panels display

system data

Messages, shift

notices, monitoring

critical applications

Access to

Everything from

one seat

Operators have

access to ALL

systems in IP-based

command center

Classic Command Center Design

Command Center Configurations

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• Security Operations Center (SOC)

• Airport Operation Center (AOC)

• Combined Operations Center (COC)

• Public safety Answering Point (PSAP)

• Emergency Operation Center (EOC)

• Fusion Center

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Looking to the Future

• Challenges Growing

• Continually evolving threats driven by world politics.

• Increasing enplanements with decreasing resources.

• New technologies require IT skills to implement and support.

• New Capabilities and Approaches Being Employed

• All Command Centers moving to IT-based systems; the end of the ‘component’ era.

• Increased collaboration through 'Virtual Fusion' via collaboration in cyberspace between airports, airlines, and government.

• New technologies bring new capabilities that used to be ‘science fiction’.

• No Clear Blueprint for the Future; Many Questions

• No ‘standard’ Command Center; all different because of unique needs at Airports.

• Rapid pace of technology means Command Centers continually evolve.

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Questions

Donald R. Zoufal

J.D., M.A. Homeland Security, M.A. Public Administration

Instructor, University of Chicago,

Masters of Science in Threat and Response Management Program

dzoufal@uchicago.edu

Safety and Security Executive

System Development Integration, LLC

33 West Monroe, Suite 400

Chicago, IL 60603

(312) 580-7514

dzoufal@sdienterprises.com

Thank you.

Visit us at sdienterprises.com