air products.ppt

7/23/2019 air products.ppt

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THE IMPROVEMENTIMPERATIVE ON A DIME!

Becky Bechtel

Air Products University lo!"l Peo#le $olle%e

M"rch &'( )*&*


2/13

2

+ho Is Air Products,

lo!"l "t-os#heric( #rocess "nds#eci"lty %"ses( #er.or-"nce-"teri"ls(e/ui#-ent "nd services #rovider

0ervin% industri"l( ener%y( technolo%y"nd he"lthc"re -"rkets 1orld1ide

2ortune 3** co-#"ny

O#er"tions in over 4* countries

5&6(*** e-#loyees 1orld1ide 7no1n .or our innov"tive culture "nd

o#er"tion"l e8cellence

$or#or"te res#onsi!ility co--it-ent

December 2009


3/13

The Three Levels of Employee Engagement

Vision

Empowerment

Customer Treatment

InspirationalPassion and Enthusiasm

Career Growth & Advancement

Affiliation, Teamwork & Collaboration/9ecision:M"kin%Role ; o"l Ali%n-ent

EmotionalConnection and Commitment

Safet and Securit

!asic Compensation & !enefits / "ork#$ife & %leibilit

Treatment & 'nclusion/"ork (rocess/Trainin)

Rational

Security and Equity

Levels

ofEng

agem

ent

(Workslik

eM

aslow

shie

rar!hy"

An e-#loyee

Based on Intuits Employee Engagementmodel

EmployeeEngagement


4/13

fve workers is giving ull discretionary eort on th

2our out o. ten @CD 1orkers descri!e the-selves"s disench"nted

ur out o. ve 1orkers @*CD "re enrolled c"#"!le !ut not .ully co--i

Companies with high employee engagement had a 19% increasein operating income and almost a 28% growth in earnings per share

The percentage of employees who believethey can impact business metrics

(quality, service, innovation, cost, profitability, revenue growth)

increases along with their level of engagement

o1ers:Perrin lo!"l +ork.orce 0tudy )**


5/13

To# Ten 9rivers o. E-#loyee En%"%e-ent@lo!"llyD

&> 0enior M"n"%e-ent sincerely interested in e-#loyee1ell:!ein%

)> I-#roved -y skills "nd c"#"!ilities over the l"st ye"r

> Or%"niF"tion In#ut into decision:-"kin% in -y de#"rt-ent

3> Or%"niF"tion /uickly resolves custo-er concerns

'> 0et hi%h #erson"l st"nd"rds

G> H"ve e8cellent c"reer "dv"nce-ent o##ortunities

> Enoy ch"llen%in% 1ork "ssi%n-ents th"t !ro"denskills

6> ood rel"tionshi# 1ith su#ervisor

&*> Or%"niF"tion encour"%es innov"tive thinkin%

ers:Perrin lo!"l +ork.orce 0tudy )**


6/13

R"tion"l( "n"lytic"l( dis#"ssion"te

9irects( dele%"tes( -"y -icro-"n"%e

0"y it once "nd !e done

Unco-.ort"!le 1ith the so.t stu=J

Hi%h e%o needs

Emotionally intelligent

Skilled communicator

Strong coaching orientation

!ility to inspire others

uthenticity and humility

Common Senior "eaderCharacteristics

Characteristics o# theEngaging "eader

AP0


7/13

Reduced !ud%ets .or ?;9Pro%r"-s "nd ?;9 0t"=

Incre"sed K o. clients .orHR Business P"rtners

lo!"liF"tion

AttritionL9o1nsiFin%

Incre"sed 0#"ns o. $ontrol

9o More 1ith ?ess

$onst"nt Or%"niF"tion"lRestructurin%


8/13

?;9

Build M"n"%e-ent0kills 0et conte8t .orle"rnin% 2ocus on 1h"t


9/13

$er#ormanc

e ande&elopme

ntStrategist

E8#l"in

Per.or-"nce0t"nd"rds

$re"teIndividu"lPl"ns

EnsureNecess"ry0killsL7no1led%e

Solutions

Ena!ler

Hel#e-#loyees"##ly ne1skillsLkno1led

%e

Te"ch ne1skill or#rocedure

ive "dvice

.ro- o1ne8#erience

E8#erienceArchitect

"earning 'E(periencerchitect

Ensure #roects

"re le"rnin%e8#eriences

Providee8#eriencesth"t develo#e-#loyees

Hel#e-#loyee

)pportunityBroker

Hel# e-#loyee

nd resources

P"ss "lon% o!o#enin%s

P"ss "lon%develo#-ento##ortunities

Assess9evelo#-ent

Pro%ress

*onestppraiser

ive .eed!"ckon #erson"lity

stren%ths

ive .eed!"ckon

#er.or-"nce1e"knesses

ive .eed!"ck

on#er.or-"nce

stren%ths

Pl"nnin% E8ecutionEv"lu"ti

on

&erage +a(imum Impact o# ,ole cti&ities on Employee $er#orman

&)>C >GC &6>4C &*>6C &&>C

-i&e +anager ,oles . *igh/alue cti&ities

% M"n"%ers "s A%ents o. E-#loyee 9evelo#-ent )** $or#or"te E8ecutive Bo"rd


10/13

$re"tin% $onditions .or M"n"%er:E-#loyee 0uccess

M"n%er:E-#loyeeRel"tionshi#

$o--it-ent to9evelo#-ent

M"n"%eri"lE8#erience

?e"rnin% $ulture

Environ-ent

ProcessesTools "nd Resources

Incentives 9evelo#-ent 0ources

In.r"structure

t t


11/13

" n% ct on "n"%e-ent2und"-ent"ls

P"rt 4$"#stoneProect ;r"du"tion

S0,0I 3I0* 0*E BSICS B4I"I

0*E E03),56Pre-work

And Pre-Start

Teleconference

P"rt )e?e"rnin%0eries

P"rt Pro%ress$heck

P"rt &3 9"yOrient"tion+orksho#

P"rt Pro%ress$heck

P"rt Pro%ress$heck

P"rt 3Post:Pro%r"-Assess-ent

Air Products< M"n"%e-ent 2und"-ent"ls tr"inin% #ro%r"- develo#s !"sic #eo#le-"n"%e-ent skills in cohorts o. &':)* #"rtici#"nts "nd "lso hel#s !uild their net1orks "ndincre"se le"rnin% #otenti"l> $o-#lete Pro%r"- t"kes #l"ce over &3 & -onth #eriod>

0ource Air Products "nd $he-ic"ls ?e"rnin% "nd 9evelo#-ent Roundt"!le Rese"r )**G $or#or"te E8ecutive Bo"rd( All Ri%hts Reserv

7+onth

1+onth

2+onths

18 +onths9+onths

+onths

+onths


12/13

M2P 2)**6 Results


13/13

T"ke:"1"ys

M"ority o. e-#loyee

9iscretion"ry e=ort is key to #roductivity M"n"%er +e c"n do our #"rt !y hel#in% the- !uild .und"-ent"l #eo#le

-"n"%e-ent skills( te"chin% the- to shnot shin% .orthe->

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