AIM (plan)
description
Transcript of AIM (plan)
Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net
AIM (plan)
• AIM #1 Reduce waiting time from
6 hours to 3 hours.
(October to March)
• AIM #2 Increase retention in the first
30 days by 10%
(April to September)
Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net
CHANGE (do)
• AIM #1– Completed walkthrough– Measured Satisfaction– Effectiveness of tracking form– Implemented Orientation Video
• AIM #2– Completed Walkthrough– Introductions during Orientation– Phone call and face to face contact first 72 hours.– Implemented Methadone 411 group
Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net
RESULTS (study)
0 1 2 3 4 5 6
HOURS
Baseline
Nov. 2009
Dec. 2009
Jan. 2010
Feb. 2010
Mar. 2010
Percentage of Clients who leave within 30 days of admission
Waiting Time: Intake to Dose
Average: 4 hours, 20 min.
4
11
24
16
34
2625
0
5
10
15
20
25
30
35
%
Baseline April May June July August Sept
AVG Intakes = 26
6 of 23
8 of 23
4 of 25
7 of 29
2 of 18 1of
23
Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net
NEXT STEPS (act)
• AIM #1– Continue to monitor– Continue with Road to Recovery Form– Orientation Video– Methadone IDs
• AIM #2– Interventions by counselor– Methadone 411 group– Focus on the Fly
SPECIAL INVITATIONTo attend
METHADONE 411For all New Intakes
Tuesday Mornings 7:30 a.m.Facilitated by Shelia Gordon,
Head NurseFor a better understanding of Methadone
About Methadone
Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net
IMPACT (business case, lessons learned)
• AIM #1– Increased intakes increased revenue– Client’s satisfaction confirmed friendly staff and
empowered consumers– Front loading forms
• AIM #2– Increase retention increased revenue– Early engagement– Early education