State of the ECM Industry

March 2008End User Survey

Following presentation contains a few slides from our annual “State of the Industry” survey

For full survey results (FREE!) go to:

http://www.aiim.org/industry-watch.asp

and click on “2008 State of the ECM Industry”

Copyright 2008, AIIMRe-use of data and charts

permitted with attribution

In which country are you located?

13%

8%

7%4%

16%

53%

N=916

US UK AUSCAN IRE ROW

Approximately how many employees are there in your organization?

62%24%

14%

N=924

1-100 101-1000over 1,000

In which industry sector does your organization operate?

28%

5%5%

6%10% 10%

8%

11%

18%

N=930

S&L Govt Banking ManufacturingUtil, Oil & Gas Fed Govt InsuranceChem & Pharm Healthcare Other

Pick the choice that best describes your role within your organization:

Line of business

President or exec

RM

DM or imaging

IT

Other 21

26

16

27

4

5

N=862

% of total

On a scale of 1 (TERRIBLE) to 10 (excellent), please rate the overall effectiveness of your organization in managing,

controlling and utilizing electronic information.

123456789

10 13

715

2019

1513

52

N=862

% of total

Imagine that your organization is sued by a former customer or constituent and must produce all the organizational

information related to that person. Approximately how long do you believe that would take?

11%

21%

36%

28%

5%

N=647

<1 day <1 week <1 month1-2 months >2 months

How confident are you, that if challenged, your organization could demonstrate that your electronic

information is accurate, accessible, and trustworthy?

19%

33% 23%

19%

7%

N=652

very confident quite confidentconfident slightly confidentnot confident at all

When you consider document and records management technologies, what is the most significant business driver for

your organization?

5%7%7%

7%

12%

32%

3%

28%

N=648

compliance leadership/comp advimprove efficiency risk mgmt/continuitybetter cust service reduce costsfaster turn/responsiveness inc profits/better perf

This presentation contains a few slides from our annual “State of the Industry” survey

For full survey results (FREE!) go to:

http://www.aiim.org/industry-watch.asp

and click on “2008 State of the ECM Industry”

Copyright 2008, AIIMRe-use of data and charts

permitted with attribution