AIESEC ANFA LCM #3

AIESEC ANFA JANUARY LOCAL MEETINGWELCOME TO

LCM 2014

Applaude time

OC NLDS TEAM

BRAIN ON FIRE CONFERENCE

YSE OPENNING

BETCOOP TEAM

Teach me if you can team

OC Journey in Casablanca

ANFA MAGAZINE TEAM

ARD LAUNCH

IGIP Phoenix

AIESEC ANFA

OPENNING PLENNARY

Who ’s in that House ?

Igcdp?

Igip ?

IM&M ?

OPENNING PLENARY

About myself2011 Joined AIESEC2012 OGX memberLCVP Applicatant twice2013 OGCDP TLApplicant CC twiceNST OGCDP applicant twiceIC GYV delegatesLCVP applicant twice2014 CEED in AIESEC ANFA

Our contribution to the world

Reality

• MA: 25 - 25 - 12 – 15

• RE : 31 – 56 – 11 – 14

Global Network

• Tajikistan

• Australia

• UK

• Colombia-Brazil

Facts

• Entrepreneurship

• Innovation

• Purpose

Our Shift

• Passion

• Energy

Thank you!

Customer relationship management

LCM 2014

Cicy Zhang

Beijing International Studies UniversityAIESEC BISU, Mainland of China

AIESE ANFA IM&M CEEDer

About Me About My AIESEC Journey

2012 September Join AIESEC

November Run for VP TM

2013 January VP MarComm

IM NST

2013 July Exchange in Egypt

August International

Congress

2013 November Run for LCP

2014 January CEED in AIESEC

ANFA

February OCP of a National

Conf.

PHOTO

CUSTOMER RELATIONSHIP MANAGEMENT

Study Translation & Interpreting in Beijing International Studies University

Cicy Zhang

AIESE ANFA IM&M CEEDerAIESEC UIBE, Mainland of China

Customer Relationship Management

From Customer To

Promoter

37

What is CRM?

CRM


04/07/2023

CRM is...(WIKIPEDIA)

A model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.


04/07/2023

CRM is...(myaiesec.net)

A set of business processes enabling organizations to have more consistent and profitable interactions with it’s

stakeholders.


04/07/2023

CRM is...(My Definition)

Anything that makes your customers or potential customers

happier with your products or survices and in return

benefits your business.

Anything makes he/she happy then benefits you.


41

Why Do We

Care About

CRM?

CRM


04/07/2023

C U S T O M E R F L O W


STRANGER VISITOR LEAD CUSTOMER PROMOTER

ATTRACT CONVERT CLOSE DELIGHT SHOWCASE

It costs more to acquire a new customer than to retain a current

one.

HOW LIKELY IS IT THAT YOU WOULD RECOMMEND AIESEC TO YOUR FAMILY AND FRIENDS?

NPS


The best way to do marketing is to let your customer become your

promoter.

04/07/2023 CUSTOMER RELATIONSHIP MANAGEMENT

CRM makes us sustainable

45

Good Cases

From

MoC

CRM


04/07/2023

EP LeaderProgram

04/07/2023

Hosted by AIESEC Mainland of China，Encourage EPs to turn ideas into

reality.While working on projects,

They do social survey and cross-cultural communication,

In order to create their own positive impact on society.

“

”


Social Media Showcasing(Newspaper, Internet)

Free Exchange Accounts

Opportunity of Facilitation in XPS

04/07/2023

Career Forum



Career Forum

04/07/2023

Online Platform


53

What about

AIESEC

ANFA ?

CRM


04/07/2023

WHO IS OUR CUSTOMER

EPTraineeMemberAlumniPartnerBuddy……


04/07/2023

TEAM TIME


WHO is your customer?

HOW is your relationship?

WHAT service can you provide?

04/07/2023

TM: Members&Alumni

LC CultureCustomized Talent DevelopmentLife-long Connection• Opportunity sharing• Newsletter


04/07/2023

OGX: Our EPs

Raise——Expectation SettingMatch——ServiceRealize——FeedbackReturn——Involve in LC events


04/07/2023

ICX: Trainee Experience

Pre-exchange service (Matching efficiency, VISA survice...)Project quality (Diversity, Team experience...)Crisis management Follow-up survice (Certificate...)


04/07/2023

ER: Company

Professional ProcessBranding SenseNational Database


Every Customer Matters.

YOUTH LEADERSHIP


61

Q&A

=)CRM


Thanks!

Overcoming our challenges

Did you know ?

DID YOU KNOW?Co-delivery program within AIESEC 2015 vision

Co-Delivery program

Increasing quantity and quality of effective realization for the GCDP

Exchange program

What is Co-Delivery?

Why Co-Delivery?

Many reasons: • Growth in GCDP realizations between LC ANFA and LC

Partners (Hosting/Sending Entities).• Reduce the matching time of GCDP EPs/TNs.• Increase the matching / realization rate of GCDP

EPs/TNs.

How does it work?Responsibilities of Hosting entity (iGCDP)

Responsibilities of Sending entity (oGCDP)

Defining projects and EP demand for them, information materiels about the project

Accept the EP profile demanded and starting the promotion of the TNs (project) in the schools targeted.

Final selection of EP’s EP recruitment and final selection + accelerate the raising process.

Accelerate the matching process and provide the visa assistance if needed (IL).

Assuring proper assistance for the visa procedure (AIESEC VISA)

Assure the virtual integration (meet the other Eps, know the JD and the agenda…)

Give a well preparation to the Eps (Outgoing Preparation Seminar)

Assistance of the EP in the arrival and respect the clauses of the partnership in term of hosting and working.

Checking if the project is going well after the arrival of the EP (hosting situation, respect of the JD)Assuring a good reintegration of the Eps to the LC.

What will I gain from it?

Increased EP satisfaction Inreased TN satisfaction

EP's are getting matched directly or semi-directly after selection on oGCDP side

direct and qualitative promotion of TN among potential EP's resulting in reasonable number and quality of applicants

oGCDP side is implementing some recruitment standards suggested by Poland as partnership countries

high standards of recruitment resulting in selecting the right candidates

Poland as partnership country is considering inputs from oGCDP recruitment in the final selection of EP's

both sides participate in the EP preparation and induction process and assure it's high standards

both partnership countries are co-managing the EP servicing process

Any Question?

Thanks for listening

My leadership story

I Joined

IM²department

ACTIVTY = 0

WARNING EMAIL 2nd WARNING EMAIL

Become Active

Opportunities…

Coordinator IGCDP - IM²

BROUGHT TO YOU BY:

TL QUALTY & EXPERTISE

IM² department

CLOSING PLENNARY

Week 5 - Opportunities & social agenda

Leadership opportunities

OC local conference launch

Reallocation for iGIP & TM

Local compendiumboard of reflexion

Social agenda

The committee talksEvery Tuesday 4th February– starting 6:30PM

SUGGAR HILLS COFFEE

HANG OUT & More

Saturday 8th of February – Afternoon /evenning

Catch up week end

Scéance dial 7!Movie watching / Walking on the

cost / Dinner at fast food or coffee

The Sushi DinnerDinner at a sushi restaurant , laughing, sharing and music

appreciation

OR ?

#AIESECTOPICS

LCM 2014

Thank you.

December local meeting

PICTURE TIMMMMMEE

AIESEC ANFA LCM #3

Education

Transcript of AIESEC ANFA LCM #3