AhmedMohammedAseriResume (1)

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June2011-June2012

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June2012-ongoing

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Oct2008-Sep2010

GPA

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July2013-ongoing

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2013-ongoing

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2015

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www.enhancv.com Verifiedby/

AHMEDMOHAMMEDASERI00966580866495 [email protected] Riyadh

EXPERIENCE

CustomerserviceexecutiveSolidaritySaudiTakaful

Riyadh

Presentingallthecustomer'sneeds&promoteforthecompany'sproductsforthewalk-incustomers.Issuingmotorcomprehensive&Thirdpartypoliciesforwalk-incustomers,callcentercustomers.Handlingallthequotationssubmissionsthroughsaleschannelseitherdirect,salespeople,&brokers.ResponsibilityforIssuingalltheendorsementofMotorpolices(Additions,Deletions,&upgrading).

BusinessDevelopmentOfficerSolidaritySaudiTakaful

Riyadh

Assistingthesales&marketingdeptforMonitoringtheproductionreportsofbranches.Assistingthesales&marketingdept.Ensuringthequalityofbusinessinbranches.(submissionsprocesses,weeklyproductionreport,weeklycollectionreport&meeting).ResponsibilityofPreparing&designingBrokersAgreements.AnalyzingAnnualperformanceofsales(Regions,Salepeople,&brokers).Re-designingthestructureofMarketing&SalesDepartmentandotherdeptofSolidaritySaudiTakafulin2016.ResponsibilityofalltheminutesofallQuartersmeetingsinSalesDepartment/withotherdept.Since2012.Handling&SupervisionthecollectionunitinSolidaritySaudiTakafulinNov2015.Designingthetemplatepresentationsofeachquarter.HandlingallcomplaintsfromSAMA,CCHI,Callcenter,&branchesfor6monthsin2014.HandlingallthemarketingtaskssinceOctober2016(Digitalmarketing,Publicrelations,marketingmaterials,&events).AssistinginthepresentationofSAMAsupervisoryvisitsince2015.Re-designingcommissionsstructureforsalespeople.Assistingindesigningpolicies&producesof(Customerservice,Complaints,Creditpolices,&Collection).ContactpersonbetweenSolidaritySaudiTakful&marketingvendors,newspapers,andsocialnetworks.

EDUCATION

SalesDiplomaInstituteofPublicAdministration 3.76 5

BusinessAdministrationKingFaisalUniversity.E-Learning

0 6.00

PROJECTS

CRM

Drawing&participateofcreatingthefollowingpageswithITdevelops:-

Salestrackingrequestspage,it'salinkpagebetweensalespeople&Technicaldept.inorderreleasecustomer'soutstationsbasedonsomerequiredfieldsonthatpage.It'smadetobeinsteadofemails&escalatingrequeststomanagersincaseofnon-response.Customer'sInquirespage,it'screstedtotrackeachnewinquiryandmoveitthroughCRMnotificationstotherelateddept.toprovidefullservicetocustomers,nowit'sthemainpagethatisusedbycallcenter.Complaintspage,it'screatedtotrackeachnewcomplaintandmoveitthroughCRMnotificationstotherelateddept.toprovidesolvecustomer'scomplaints.nowit'sthemainpagethatismanagedbycallcenter

Collectionprocess

Drawing&designingtheprocesswithMicrosoftVisioapplication,byaddingallthestagesoffollowingcustomersforoutstandingpremiumswhichfrombranch,collectionunit,collectioncommittee,&legaldept.

mailto:[email protected]
Page 2: AhmedMohammedAseriResume (1)

Native Advanced

2015-ongoing

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www.enhancv.com Verifiedby/

SKILLS

GoodknowledgeofComputerorientedinMicrosoftOfficesoftware(Excel,Word,PowerPoint,&Visio).

Developingprocedures,organizationsandreports

COURSES

IFCEInsuranceFoundationCertificateExamfromtheinstituteoffinance

EffectivecommunicationsandworkethicsFromSACfortraining

GPA&lifeinsuranceFromSolidaritySaudiTakafulCompany

LANGUAGES

Arabic English

PROJECTS

Renewalprocess

Drawing&designingtheprocesswithMicrosoftVisioapplication,byaddingallthestagesofcertainchannelswhichfromTechnicaldept,salespeople,&customerswithaddingtasksforeachchannel.


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4° Cienc_Planif_13 Cienciasoct-08 dic 2016 (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1) (1).pdf

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