Ahmed Abdalla, Intellinet SVP of Digital Solutions & Cory ... · transforming your organization,...
Transcript of Ahmed Abdalla, Intellinet SVP of Digital Solutions & Cory ... · transforming your organization,...
Ahmed Abdalla, Intellinet SVP of Digital Solutions& Cory Smith, Intellinet Architect
What isDigital Transformation?
Digital means a new way of thinking about technologyand adopting human-centric thinking and experiences.
DigitalThinking
The Customer Drives the Experience
Align Business Goals to the Experience
The Experience Drives Design
The Design Drives the Architecture
Its a journey, not a destination
Embrace the journey
Strategically and systematically transforming your organization, one
department, group or team at a time
Be HumanIt’s about how people are changing and how organizations
need to make digital investments to become more human to a new generation of customers and employees.
Adopt a Digital mindset
Understand that “Digital” is a leadership quality, not a technical competency
Elevate your Digital Acumen
Increase your organizations digital acumen through
discovering and understanding what digital means to your
organization
It’s definition is as unique as your business and culture
Put Strategy First
Vision
Objective
Strategy
Tactics
Execution
KPIs
Focus on business intent and business outcomes
Understand the “Why”
Customer Experience (CX)+ Digital Business Design (Business Architecture)
Find alignment between your customers & the business
Create Business Strategy Fidelity
Create a business blueprint
Focus on the customer experienceUnderstanding….
WHO your customers are, both internally and externally
WHAT their journeys are
HOW they map to your business goals
Create a culture of collaboration
Building “Fusion Teams” Cross functional digitization teams that can rapidly adapt to new demand Can deliver value at the speed demanded by a rapidly transforming business
Four Key Characteristics of Fusion Teams
Coaching Culture
Learning Mindset
Open Disposition
Digital Acumen
Q&A
Become Digital Ready
Digital Business Readiness
Assessment
Customer Experience Assessment &
Envision
Customer Experience Workshops
Design Thinking In Practice Workshops
We are a purpose-driven
management consulting &
technology services firm.
We deliver value-creating solutions and material
impact for clients through industry-aligned
strategy, digital, and technology services
Business
Transformation
Business Strategy &
Process Optimization
Mergers & Acquisitions
Execution
Organizational Design
& Effectiveness
Program Execution
IT Strategy & Business
Alignment
Technology Portfolio
Management
Project Management
Office (PMO)
Organizational
Change
Management (OCM)
Digital
Transformation
Back Office
Transformation
Server, Cloud, &
Data Center Solutions
Unified
Communications
Data Platform
Security
Management &
Tools
Systems
Management
Managed
Solutions
Digital Marketing
& Self-Service
Portals &
Collaboration
Cognitive Learning,
AI, ML, and IoT
Mobile & Custom
Development
Business
Intelligence, Big
Data, & Analytics
Customer Design
& Experience
Driven Solutions