AGRI-SELLING PROCESS
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Transcript of AGRI-SELLING PROCESS
AGRI-SELLING PROCESS
• Key Components– Preparation– Opening– Presentation ( and
Handling Objections)– Closing– Service
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Agri-selling and the Preparation ProcessChapter # 4
Objectives -1. Define and explain how to use prospecting.(Q2Ch4)2. Are all sales leads good prospects? 3. What are the characteristics of a qualified prospect?4. Describe 3 methods of Prospecting.(Q3Ch4)5. Give an example using trade shows to Prospect6. How can a salesperson overcome a reluctance to prospect?7. Use an example prospect priority index. (Q4Ch4)8. Describe the value of key accounts & how you develop a key
account strategy.
PREPARATIONA) Build knowledge base for product/service
– ____________________________________awareness of technical features and potential benefits of the
product/service– ____________________________________ awareness of other potential rival products, their features and
limitations, market trends important to your customers, all major factors that can affect your prospects buying decision
– ____________________________________awareness of customer’s goals, needs, related purchase and
production activities. Create a client profile. – Knowledge: Gives you _______________________________________________________
________________________________________________________________________________________
Phillip Logesdon, Field Research**• Meet with sales people
• _____________
information
• Field Plot and actual results may
________
Research Manager
Manages Research Plots
Audio Video clips funded by the Barnhart Fund for Excellence
Audio Video clips funded by the Barnhart Fund for Excellence
PREPARATION• B) Identify prospects (Q1Ch9, part 1) . Define and explain prospecting)
– Prospecting:the process of – ____________________________
An effective prospecting program is systematic and can be measured for effectiveness.
• Good salespeople
______________________
that constantly give them ________________________________
Five Rules For Successful Prospecting• 1. The prospecting plan must help you achieve all ___________________
• 2. Study your market to know what is changing and can identify
___________________
• 3. Use a
variety of prospecting methods
• 4. ___________________
your prospects
• 5. Develop a system for
___________________
using important information to prepare a selling strategy
• ______________________________________• ________________________
– A client is not a real prospect without resources to pay for the product
– Ability to pay includes ________________________
• ________________________– Knowing who has purchasing authority saves the
salesperson time and effort because it can result in a sale
____________________________________________________________________
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Characteristics of a Good Prospect
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An Application Nugget
You are a salesperson for a new breed of laying hens, how would you develop a prospect list?
___________________________________________________________
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Sales Goal(s)(Q1Ch9, part 2)
•Penetration-
__________________
•Concentration –
_________________
•Both•(the BMA example)
• Networking– Salesperson uses personal _______________
_________________________________ – to secure leads (influence peddlers)– Suggestions:
• Call at least two people per day and go to at least _______________________
• Spend most of your initial conversation with a new contact talking about his or her business and _________________________________
• Follow up on a regular basis7-10
How and Where to Obtain Prospects
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• __________________________– Sales person cultivates well-known, influential people in the territory
who are willing to supply lead information• _________________
– Salesperson uses websites, e-mail, listservers, bulletin boards, forums, roundtables, and newsgroups to secure leads
– Extranets _____________________________________________________– E-selling, E-tailing
• ___________________________________________– Salespeople use these forms of promotional activities to generate
leads– Postcard pack– Bounce-back card
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How and Where to Obtain Prospects (continued)
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How and Where to Obtain Prospects (continued)
• _________________________________ (more on this one next)
• _____________– Salespeople use seminars for prospects to
generate leads– Appeal to a specialized market– Invite good prospects– Go high-quality– Be involved before, during, and after
• __________________________– Secondary data sources; free or fee-based– SICs and NAICS (Standard Industrial Classification /
North American Industry Classification System)
– Purchasing lists
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• Cold calls:
___________________________________
• Cool calls (Segment Specific
Prospecting): Calling on prospects
_____________________________
• Leads: Calling on prospects who have been____________________________________________________________________
• Target Prospecting: Concentrates limited resources, and directs efforts to
___________________________
(Q2Ch9- Methods of Prospecting)
Cold Calls - The Downside?
Relative to cool calls, leads and targets cold call prospects are not as likely to
• _________________________________• __________________________• __________________________• _________________________________• __________________________ to probe & collect needs information• __________________________
TRADE SHOWS
•(Using trade shows to prospect – Appendix B)
•Develop a goal
__________________________
•Positive physical arrangements which accurately portray your intent
_________________________
TRADE SHOWS
•Develop a goal (PR/exposure, leads/contacts or sales)
•Positive physical arrangements which accurately portray your intent (location, display & size)
•Attention grabbers
__________________________
•Visitor relations & the
__________________________
Prompt follow-up the key
__________________________
(Student recruiting example)
Jeff Rice, Director of Market Development**
• Local, state & national• Farm machinery show• _____________________• _____________________
Trade Shows
Clip funded by the Barnhart fund for Excellence
Clip funded by the Barnhart fund for Excellence
How and Where to Obtain Prospects (continued)
• _______________– Personal letters to potential leads
– Follow up with a telephone call
– Include promotional items
• Other sources of leads– _______________, people in his or her own
firm, friends, and so on, to secure information
– ____________________
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• Reasons for reluctance– Being overly concerned with ____________
_______________– Being fearful of:
• ________________________
• ________________________
• ________________________
• ________________________
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Overcoming a Reluctance to Prospect
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• Helpful activities:– Identify and evaluate ____________– Engage in sales ______________________
activities– Make prospecting contacts ______________
________________________– Set ______________ for all of your
prospecting activity– Realize the ______________ of prospecting
activities
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Overcoming a Reluctance to Prospect (continued)
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• Helpful activities (continued):– Remember you are calling to ________________– ________________ of what prospects might say
about you, your company, or your products– Learn and apply ____________________________
______________– Recount your own _______________________, or
those of others
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Overcoming a Reluctance to Prospect (continued)
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Jeff Rice, Director of Market
Development**
With and without• ________________• ________________
Segmenting Miles Enterprises Growers
Clip funded by the Barnhart fund for Excellence
Clip funded by the Barnhart fund for Excellence
Building a Prospect Profile Beginning with the Basics
• Name, address, family, education,
• _____________________________________________________________
(Helps for opening the call and for classifying buyer type) as does
• _____________________________________________• _____________________________________________• Credit Rating(Pre and early qualifying)• _____________________________• ________________________
A detailed information sheet or source for each
prospect that includesnecessary information or
developing an effective sales call strategy
A detailed information sheet or source for each
prospect that includesnecessary information or
developing an effective sales call strategy
David GressMiles Enterprises**
• ____________________________
• ____________________________
• ____________________________
• ____________________________
• Preparing for the call
Clip funded by the Barnhart fund for excellence
Brad - Cargill Ag-Horizons,
Bob - Agway Ag Products
Go after customers that ___________________________________ your business with them by growing together
Categorize the prospects by _________________________ _________________________
_________________________ 4. Etc...
PREPARATION• Criteria for identifying good prospects:
– _______________ – _______________– ______________________________ – ______________________ – _________________________________– ______________ – ______________________________________________– ______________________ – ___________________________________________– ______________________ – TRY TO RANK YOUR CRITERIA!– (Objective - Explain how to prioritize prospects.)
PREPARATION
– _______________________________
is a widely recognized tool for prioritizing prospects– (Objective, Q4Ch9. Use and example PPI)
• Enter the names of specific accounts, those you ________________________________
• Review the characteristics in your PPI
• Add any that are ___________________
• Delete any that no longer apply (see the H/O)
The Prospect Priority Index
Prospect Priority Index
Factor/Prospect Wt Joe John Jim
Pot Acct Size
Credit evaluation
Distribution/delivery
opinion leader
loyalty
Profit potential
total
2X Distribution
PREPARATION
• C) Profile targets/customers___________________________________________________________To have knowledge of customer readily available
• D) Develop objectives and strategies: Determine the long term sales objectives which are– Tangible: ________________________________________________– Measurable: ________________________________________________– Feasible: ________________________________________________– Or SMART ________________________________________________ or SMAC
A customer …
_________________________________________________________
(Objective. Describe a key account & related strategy)
A KEY ACCOUNT
Key Account Strategy
•Key account goals should match company, territory & personal sales goals
•History, data & information (more detail coming)
•___________________________
•_______________________________
•___________________________
•Measure satisfaction and revise strategy
Key Account History & Information
• _____________________________
• _________________
•___________________________
•___________________________
•What products/services/information fit their needs?
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Key Account Data
•Purchase History by product including time & quantity of purchases
•_____________________________________
•_____________________________________
•______________________________________
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• __________________________________________– Type of organization– Size, number of locations– Products and services offered– Financial position and its future– Overall culture of the organization
• __________________________________________– Who they are– How they differ in their business approaches– Prospect’s strategic position in the industry
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The Prospect’s/Customer’s Organization
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• _____________________________– Formal reporting relationships– Bonds that the prospect has already formed
with other salespeople
• ______________________________– Product evaluation process
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The Prospect/Customer as an Individual (continued)
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• ________________________________– Sole supplier or multiple suppliers – why?– Reason for buying from & satisfaction with
present suppliers
• _________________________________– Type of buying process– Strengths and weaknesses of potential
competitors
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The Prospect’s/Customer’s Organization (continued)
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• _________________________________– How they fit into the formal and informal
organizational structure– Their roles in this decision– Current problems the organization faces
– _________________________________– About salespeople, contacts & visits
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The Prospect’s/Customer’s Organization (continued)
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• _____________________________________________Resources________________________– Firm’s own on-line sales portals – Lufthansa, Continental,
Rubbermaid & Keebler (trends, general information & presentation templates)
– Selling center - a team of all who participate
• The _______________– Prospect company’s own Web page– Personalized Web pages– Hoovers, JustSell.com, etc.
• _______________________________• _______________________________
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Sources of Information
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• Each key account contact – _____________________________________________
– ____________________________
____________________________
Featuring:Bob talking about what he does before an important call.
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• ______________________________________is the first step in the sales process.
• Not all sales leads qualify as ______________.• Many methods can be used to locate prospects.
– The best source is a _________________________.
• Effective prospecting requires a ______________________________________that hinges on developing a lead qualification and management system and overcoming reluctance to prospect.
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Summary
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