Protecting Your Organizationby Preparing Your Employees

Bob BoydPresident & CEO, Agility Recovery

For copies of the slides presented during today’s session, please visit: http://agil.me/prepemployees

Prepare to Survive.

I. The importance of employee preparedness

II. Ways to directly assist employees

III. Tools to help any organization prepare

IV. The Agility Story

Today’s Key Take‐Aways

Prepare to Survive.

The Importance ofEmployee Preparedness

Sometimes Emergencies Happen

Sometimes they are serious

New York City following Hurricane Sandy on Oct 29, 2012

Presidential Disasters – 2000‐2010

I. 15‐40% – The number of businesses that fail following a natural or manmade disaster.* 

II. 35% – The number of small to medium‐sized businesses that have a comprehensive disaster recovery plan.**

III. 94% – Number of small business owners who believe a disaster could seriously disrupt their business within the next two years.***

IV. 51% – Number of Americans who have experienced at least one emergency situation involving lost utilities for at least 3 days, evacuation from their home or office, loss of communications with family members or had to provide first aid to others.****

*Insurance Information Institute, **Gartner, ***American Red Cross and FedEx Small Business Survey, 2007, ****American Red Cross/Harris Poll Survey, 2009.

The Impact of Everyday Threats

The Importance of Preparedness

The 10 Elements of Business Preparedness

Assess Your Risk

Analyze Your Critical Functions

Supply Chain Preparedness

Emergency Response Plan

Data Back‐Up

Crisis Communications

Emergency KitInsurance Coverage

Alternate Worksite

Test the Plan

Employees

Prepare to Survive.

Ways to Directly Assist Employees

Ensure Employees Know the Plan1. Do they Know the plan exists?2. Do they know where to find the plan?3. Do they know their primary role?4. Have you shared the plan with new hires?

Prepare Employees with the Plan

• Productivity suffers• Inability to login to networks

‐ Phone/Internet Outages‐ Power Outages

• Unwillingness to report to duty• ‐ Family or Property in peril• Distractions• Child Care Issues

●●●●●●●●●●

●●●●●●●●

Prepare for Work from Home Challenges

1. Critical Functions must continue2. Certain areas/departments may experience 

greater demand3. Longer/Odd Hours may

require additional staffing4. Employee Absenteeism 

will spike

For this checklist and others,please visit:

http://www.PrepareMyBusiness.org 

Cross Train Employees

1. Mass Public Transportation Shut Downa) Car Poolingb) Overnight accommodations nearby

2. Fuel Shortagesa) Storage of Fuel for Critical vehicles/staffb) Fuel vendor for deliveries

3. Restricted Access to non‐Residents4. Damaged/Destroyed Vehicles

Transportation Issues

1. Do they have a plan?a) Evacuation/Shelter planb) Critical Document Storagec) Emergency Alert Systemd) Emergency/Go Kit

2. How can your organization help?a) Workshopsb) Checklistsc) Emergency Kitsd) Flu Shot Clinicse) Family Involvement

Days

Family Preparedness

Prepare to Survive.

Tools to Help ANYOrganization or Family Prepare

Take Four Simple Steps:1. Be Informed2. Make a plan3. Build a Kit4. Get Involved

Simple Message:

#1 – Be Informed

• Have an Emergency Radio

• Know the Evacuation Routes

• Advise Employees ahead of forecast weather events

• Know the most likely threats and plans to mitigate the risks• Including both Natural & Man‐Made Threats

• Home Fires are #1 Family Disaster

• Be familiar with local warning systems and emergency plans• Information sources, shelter locations & emergency contacts

#1 – Be Informed

Before/During/After an Event:

• Stay informed & up‐to‐date on the situation

• Verify information being shared to others

• Properly vet information being provided to you

• Use all information sources available (Social Media included)

• Ensure Employees know what actions are being taken

• Help employees make decisions by setting an example

Resources:

• www.RedCross.org

• www.Ready.gov

• www.Do1Thing.com

#2 – Make a Plan

Considerations:• Commute Routes• Nearby Threats• Children & Elderly• Special Needs• Medical Needs• Pets

Plan Elements:• Home/School/Workplace Plans• Communication Plans• Neighbors & Out‐of‐Area Contacts• 3+ Days of Supplies

Quick Links:

• Family Emergency Plan: http://www.ready.gov/sites/default/files/FamEmePlan_2012.pdf

#2 – Make a Plan

Quick Links:

• Specific Threats (Available in many languages):http://www.redcross.org/prepare/disaster‐safety‐library

#2 – Make a Plan

Quick Links:

• Sesame Street Family Emergency Plan: http://www.sesamestreet.org/cms_services/services?action=download&uid=069038ec‐b604‐4929‐b343‐d25737006be4

#2 – Make a Plan

Quick Links:

• Children’s Emergency Contact Card: http://www.ready.gov/sites/default/files/documents/files/FamEmePlan_Child_Fields.pdf

• Backpacks

• School Field Trips

• Play‐dates

• Birthday/Slumber Parties

• Church Trips/Functions

#2 – Make a Plan

• An emergency or disaster recovery kit should contain:• Fresh water,  Non‐perishable food,  Flashlights• Extra batteries,  Battery‐powered AM/FM or NOAA radio

• First aid kit,  Copies of important documents and records 

• Extra Clothing  during colder months

• For a complete list of items, visit www.Ready.gov. 

www.redcross.org

Employee Emergency Kits

At Home AND At Work

#3 – Build a Kit

Quick Links:• Basic Supplies List:

http://www.ready.gov/sites/default/files/documents/files/checklist_1.pdf

#3 – Build a Kit

Quick Links:• CDC Checklist:

http://www.cdc.gov/ncbddd/hemophilia/documents/FamilyEmergencyKitChecklist.pdf

#3 – Build a Kit

• Participate in Local Drills

• Talk to your Neighbors (both at home and at work)

• Become a Citizen Corps Member (http://www.ready.gov/citizen‐corps)

• Involve other Social Groups

• Neighborhood Watch, Faith‐based Organizations, Social Clubs, Friend Networks, Professional Associations

• Volunteer Locally (Red Cross, CERT Training, Crime Prevention)

• Join the National Preparedness Coalition and “Pledge 2 Prepare” (http://community.fema.gov/connect.ti/READYNPM?) 

#4 – Get Involved

Prepare to Survive.

The Agility Story

Agility Recovery ‐ History

Started by General Electric 24 years ago.Saw a need to recover at or near the businesses’ normal location.

Photo taken by Agility Recovery team

What We Do

We provide 4 key Elements of Disaster Recovery 1. Office Space: Everything 

needed for your employees to work

2. Power for the office3. Communications: 

Telephone and Internet access

4. Computer System: Computers, servers, printers, fax

Culture of Success

General Electric built an infrastructure to ensure success  • 24 years

• Rescued 1000’s of businesses

• Never failed

Atlanta Distribution Center

New Vision

The industry focused on the needs of the Fortune 500. This model is too expensive for most businesses.

In 2004, Agility defined a new vision.Agility will bring disaster recovery solutions to ALL businesses.

New Business Model ‐ ReadySuite

Agility created a solution that all business could afford.

For a small monthly fee, normally $495/month, you can protect your business.

When You Become a Member

A continuity planner will contact you and gather the info we need to recover your business if you have a disaster. e.g.

• How many employees need to be up and running?

• What are the power requirements of the office?

• Where do you store your data?• How do you want your phone 

calls handled during a disaster?

Erin Mitchell Agility Rep

Ben Pritchard Member Services

When You Become a Member

All information is placed in a password protected site called myAgility.myAgility is the foundation of your recovery plan.

When You Have A Disaster

• Agility’s operations team works with you to determine your needs.

• You only pay for Agility’s out‐of‐pocket expenses: 

If we fly a technician to your office to set‐up computers, we charge you for the airfare, but not the time.

If you need a generator, we'll deliver it and bill you our exact costs.

If you need a server, we take one from our stock and ship it to you. You pay for the shipping. 

Agility Quickship Case

When You Have A Disaster

• Regardless if you have Agility or not, you would still have the same recovery needs. 

• But Agility will get it done faster, cheaper and more effectively.

•Most importantly, we get it done every time.

ReadySuite Mobile Office

Disasters Happen

Sometimes they’re small like a phone outage. 

Disasters Happen

Sometimes they’re big like a tornado.

Photo taken by Agility Recovery team

Disasters Happen

If you don’t have a plan your business will be forever altered.

Photo taken by Agility Recovery team

Disasters Happen

•During a disaster there are more important things to focus on instead of trying to rebuild your infrastructure. 

•When you’re most vulnerable to being overcharged and underserved, you will have a partner you can trust:  24 years 1000’s of recoveries Never failed

•Agility doesn’t profit from your disaster.

Bobbi Carruth Agility MemberWorthington Federal Bank

Ask Yourself…

•Do you believe a disaster could happen?

•Do you believe that without a plan, your business will suffer?

•Do you believe Agility, after 24 years and 1000’s of recoveries will be there? 

DCH Credit Union Agility MembersTornado Recovery

Ask Yourself – Do You Believe?

If you answered, “Yes,” then Agility is a fairly easy decision. We welcome you as a member.

Prepare to Survive.

QuestionsBob Boyd

President & CEO, Agility Recoverybob.boyd@agilityrecovery.com

704‐927‐7922

Today’s session has been recorded.Links to the archived recording will be emailed

to all registrants automatically

For copies of the slides presented duringtoday’s session, please visit:

http://agil.me/prepemployees