Delivery at Scale

10,000+ devices

37m mobile app installs

iPlayer users by version

TV, 35%

Mobile app, 29%

Responsive web, 36%

iPlayer Structure

Connected TV Product Manager

Mobile app Product Manager

Responsive web product

manager

Challenges

1. Delivering an iPlayer experience which is ‘screen agnostic’

1. Commitment to release features pushed to our Beta audience

Personalisation

Content Discovery

iPlayer product priorities 2016

Quality of Service

• Key Metrics are defined for each priority • Targets are set for iPlayer which are reviewed on a monthly basis

Quality of Service

DevTL

QA

BA

Personalisation Content Discovery

Dev

BA

TL

QA

DevDev DevDev

BA

TL

QA

Mobile Product Manager

How do we deliver against priorites?

What

How

Why

ProblemBA

Squad

Workshop outcome

ü Agreed Goal ü Agreed product aspiration for MVPü Proposed list of challenges

Managing risk

• Kanban pull-method to pull in the next challenge

• 3 amigos discussion

• Collaborative ceremonies cross delivery teams:“Stand ups” “Show me’s” “Catch ups”

• High level of automation to reduce manual testing & increase confidence

BA Role: Empowered to make product decisions and prioritise the work effectively

Managing Stakeholders

High

Low

Power

Low HighInterest

InfoSec

Head of iPlayer

Customer relations teams

Data Protection

Product Managers

Measuring success

- Time spent- Engagement- Key User journeys

Beta User“The new player is great but it should hide the onscreen back and home buttons etc”

Benefits management–After feature has bedded in, we have a cross-platform

feature review to identify whether we have met the criteria set for success

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

30-1

1-20

1501

-12-

2015

02-1

2-20

1503

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2015

04-1

2-20

1505

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2015

06-1

2-20

1507

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2015

08-1

2-20

1509

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2015

10-1

2-20

1511

-12-

2015

12-1

2-20

1513

-12-

2015

14-1

2-20

1515

-12-

2015

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2-20

1517

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2015

18-1

2-20

1519

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2015

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2-20

1521

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2015

22-1

2-20

1523

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2015

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2-20

1525

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2015

26-1

2-20

1527

-12-

2015

28-1

2-20

1529

-12-

2015

30-1

2-20

1531

-12-

2015

01-0

1-20

1602

-01-

2016

03-0

1-20

1604

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2016

05-0

1-20

1606

-01-

2016

07-0

1-20

1608

-01-

2016

09-0

1-20

1610

-01-

2016

Share Select Events

Share Select Events

0.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00

16.00

18.00

20.00

Play/Resumes Compared by Segment

Total Users - Play/Reumes

Share Segment - Play/Resumes

Summary

14

1. Cross-platform delivery

2. What, why & How

3. Challenges

1. Beta

Thank you