Agile HR Organization

Dan Teo Principal Consultant

About Dan

Assurity Consulting Limited • Commercial in Confidence • The Assurity Startup Weekend

The Foundations

SLIDE | 3

• Agile as a Mindset

Agile Mindset

Agile is a people based approach

Methods

Practices

Principles

Values

Mindset

TASKWORK

…notallworkisthesame…

KNOWLEDGEWORK

…notallworkisthesame…

KNOWLEDGE WORKTASKWORKINDU

STRIALAGE

MEN

TALITY

KNOWLEDG

EAG

EMEN

TALITY

Coordina(onandControltorealizetheoutcome

InspectandAdapttorealizeanoutcome

Exactoutcomeisknowableinadvance

Exactoutcomeisnotknowableinadvance

Highcostofchangeleadingtolesschange

Lowcostofchangeleadingtomorechange

George’s Cycle Stable Environment

Outlook

Uncertainty

New Experiences

RepertoireConsider customers

objectively

Focus on a few clear ideas

Reduce risk with Research and Data

Make calculated investments

Make consistent progress

I usually do the job right, and get an “A”. So..

Limit

Select Progressive

Develop Expert

George’s Cycle Unstable Environment

Understands customers only as Data

Find only a few incremental ideas

Manage risk through analysis

Place big bets, slowly

Fail more often in new situations

Life is a test, I want to avoid looking foolish..

Fear

Avoid New

Narrow

Geoff’s Cycle Growth Mindset

Outlook

Uncertainty

New Experiences

RepertoireDevelop customer

empathy

Detect multiple hidden growth opportunities

Manage risk through action

Place small bets, quickly

Succeed more often in new situations

Life is a journey of learning, therefore..

Accept

Seek new

Build Broad

George’s Cycle Fixed Mindset

Understands customers only as Data

Find only a few incremental ideas

Manage risk through analysis

Place big bets, slowly

Fail more often in new situations

Life is a test, I want to avoid looking foolish..

Fear

Avoid New

Narrow

Mindset Values Principles PracFces

AGILEISAMINDSET

DESCRIBEDBY4VALUES

DEFINEDBY12PRINCIPLES

MANIFESTEDTHROUGHUNLIMITEDNUMBEROFPRACTICES

SCRUM XPCUSTOM

DOINGAGILE

BEINGAGILE

Assurity Consulting Limited • Commercial in Confidence • The Assurity Startup Weekend

Key Concepts

SLIDE | 12

Culture is like a Rubber Band

Methods

Practices

Principles

Values

Mindset

FourCultures

SLIDE | 14

15

MIN

Orange

Green Teal

Amber

SLIDE | 15

FourCultures

Process Centric Agile

People Centric Agile

Purpose Centric Agile

Incompatible

People (Values,)Beliefs,)A.tudes,)Norms,)Habits))

Process (Value)Chain,)Policies,)Opera?ons,)Business)Processes))

Structure (Roles)and)Responsibili?es,)Decisions,)Organiza?on))

)

Strategy (Goals,)Measures)of)Success,)Rewards))

Leadership (Style,)Values,)Habits))

Culture' Culture'

Culture'

THEORGANIZATIONALECOSYSTEM

People (Values,)Beliefs,)A.tudes,)Norms,)Habits))

Process (Value)Chain,)Policies,)Opera?ons,)Business)Processes))

Structure (Roles)and)Responsibili?es,)Decisions,)Organiza?on))

)

Strategy (Goals,)Measures)of)Success,)Rewards))

Leadership (Style,)Values,)Habits))

Culture'

Culture'

Culture'

CHANGE

THEORGANIZATIONALECOSYSTEM

HUMANELEMENTS

NON-HUMANELEMENTS

BASICELEMENTSOFACULTURETRANSFORMATION

Assurity Consulting Limited • Commercial in Confidence • The Assurity Startup Weekend

Approach

SLIDE | 19

Agile outside of IT

Delivery Application

Agile outside of IT Delivery Application

Scrum Incremental Funding

Kanban Iterative Reviews

Scrumban Self-Selecting Teams

Scaled Agile Framework Deliver Value Frequently

Agile outside of IT Delivery Application

Scrum Incremental Funding

Kanban Iterative Reviews

Scrumban Self-Selecting Teams

Scaled Agile Framework Deliver Value Frequently

Agile Practices

Assurity Consulting Limited • Commercial in Confidence • The Assurity Startup Weekend

Examples

SLIDE | 23

FisherandPaykelAppliances–AgileContactCenter

•  Context and Journey

•  Using Agile Practices

•  Scrum to Deliver

Westpac–AgileinHR

Spark–AgileinFinance

KeyTakeaway#1

Approach Agile as a mindset

KeyTakeaway#2

Value Culture Change

KeyTakeaway#3

Brave Leadership is Key to Success

KeyTakeaway#4

Determine Business Problem

Then Pick Agile Practices to Solve

Thank you!

Dan.teo@assurity.co.nz @jjdanteo