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AGENDA WITH INVITED SPEAKERS & SESSEION BRIEFS DAY ONE : 5th FEBRUARY 2020

09:00 – 09:30 : Breakfast Meet Participants: Modern Trade Heads of Food & FMCG majors. Buying/ Sourcing/ Merchandising/ Category heads of Food & FMCG retailers.

09.30 am – 10.00 am KNOWLEDGE SERIES 1 – BALL ROOM 1 & 2 Combined JURY @ POWAI BALL ROOM

09.30 am – 09.45 am INDIAN FOOD & GROCERY MARKET Size, key categories and their market share Emerging categories Scope and challenges Intelligence on key segments and retail formats Consumer Shifts & evolving buying behavior Innovation & private label opportunities

09.45 am – 10.00 am WHAT CONSUMERS WANT? Analysis of in-depth details of evolving shopper behaviour of 40 million+ customers covering 23000 pin codes across the country will help Food industry captains gauge what consumers are really looking for. Get set to delve into consumer insights in food & FMCG Ecommerce, including what new-age Indians expect from online platforms that is set to change business and consumer dynamics for ever. We all know, ‘online’ will prevail, but how well?; where are the next set of online shoppers located?; what are their clear expectations?; and what enables Ecommerce platforms to connect and engage with them to usher in the next phase of revolution in Ecommerce?

09.30 am – 10.00 am SUCCESS STORIES OF RETAILERS AWARDS CATEGORIES FOR RETAILERS / BRANDS WITH STORES 1. Food & Grocery Retailer of the Year: Chain Stores Supermarket Chains – National / Regional

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Food & Grocery Forum Continued - Day 1 of India Food Forum – 5th February, 2020

10.00 am – 11.30 am KNOWLEDGE SERIES 2 - FOLLOWED BY ROUNDTABLE WITH FOOD & GROCERY BRANDS & RETAILERS – BALL ROOM JURY @ CONFERENCE CENTRE

10:00 – 10:07 : PRODUCT LAUNCH 10:07 – 10:22 : CONSUMER INSIGHTS ON GROCERY RETAIL:

§ What are the emerging trends in Grocery retail ? § What are the categories to look out for? § How the new age consumer thinks? § How important is personalization in marketing? § Convenience or price? Which one is preferred? § Omni channel affects customer retention, Is Omni Channel as a trend here to stay? § Is the language of communication changing among Millennial’s and GenZ ? § India has the largest population of Gen Z. How will it shape and direct the grocery shopping?

SUCCESS STORIES OF RETAILERS AWARDS CATEGORIES FOR RETAILERS / BRANDS WITH STORES 1. Food & Grocery Retailer of the Year: Chain Stores Specialty Stores Convenience Stores 2. Independent Retailer of the Year: North / East / West / South

10:22 – 10:30 : FUTURE OF RETAIL DISTRIBUTION 10.30 – 11.30 : Category Dynamics - DRIVING RETAIL SHELVES TO HIGHER PROFITABILITY In this roundtable brands and retailers take up issues in each of the key categories of grocery retailing and discuss how all stakeholders can work this out to add more action on the shelves – driving in efficiencies, innovations and higher profits for self and customers? Discussion to cover Key Categories: # Staples # Processed Food, Savories, Beverages & Confectionery # Frozen & Ready to Eat # Meat, Fish & Live Stocks # Grocery - Non Food

Moderators:

Ø Kabir Gossain, Customer Director – Modern Trade, Unilever Ø Kamaldeep Singh, President, Food Business, Future Group

Brands Perspective: The evolution of modern trade has thrown up new challenges for the FMCG and food majors. While they love the space, the visibility and all the benefits that modern trade offers, and also have allocated resources towards this new order through dedicated supply chain management, in-store execution, category innovation, and joint business planning with retailers, they are often confronted with issues like margins, space, supplies, promotions etc. Panel: Food & Grocery Brands Amitabh Singh, Head – Modern Trade & Enterprise Business, Dabur Dheeraj Arora, VP – MT, Ecom and IB, HUL Saurabh Makhija, Head – Modern Trade, Nestlé India Rintu Das Gupta, Narional Head – Modern Trade & Alternate Channels, Britannia Sunil Chourasia, Asso. Director Sales, Abbott Nutrition Int, India Parul Sharma, Modern Trade Head, Mondelēz Int.

Retailers Perspective: Massive inflow of new products in to the market, retail shelf space allocation is as huge a challenge as it is for new/ innovative products to get on grocery store shelves. Understanding the complexity of different categories in food and grocery retailing is vital for taking the right steps forward to ensure sustainable growth. Category heads of hypermarkets, supermarkets, progressive grocers and online majors to share insights from their experience in developing new categories, from brand/product line extension to adjacent category acquisitions. Panel: Food & Grocery Retailers Rajiv Sharma, Group Head-Staples, Future Value Retail Sunil Sanklecha, Founder & Managing Partner, Nuts n Spices Vallabh Soudagar, SVP & Group Business Head-FMCG, DBFE, Reliance Retail (Value Format)

Seshu Kumar, National Head - Buying and Merchandising, Big Basket Solai Sakthivel, Sr. Vice President – Food & Grocery Business, Spar

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Food & Grocery Forum Continued - Day 1 of India Food Forum – 5th February, 2020

11.30 am – 01.30 pm INAUGURAL SESSION – BALL ROOM SERVING THE FASTEST CHANGING CONSUMER MARKET OF THE WORLD Transformations In The Food Economy & Implications For Policy Making : Food industry leaders, visionaries and policy makers to present keynotes on the subject

11:30 – 11:40 : CHAIRMAN’S ADDRESS 11:40 – 12:10 : INAUGURAL KEYNOTES Amit Agarwal, Global SVP & Country Head, Amazon India V Subramaniam Managing Director, Reliance Retail Kishore Biyani, Founder CEO, Future Group Sumeet Narang, CMD, More Retail and founder MD, Samara Capital Ravi Jaipuria, Promoter, RJ Corp & Founder,Chairman, Devyani Int. 12:10 – 12:40 : panel discussion – OPPORTUNITIES and CHALLENGES - Food & Grocery Retailing In The “Phygital Era MODERATOR: Bijou Kurien, Strategy Board Member, L Catterton Asia Holdings

Feeding an emerging superpower brings in its wake a huge thrust of opportunity. India is already a $3 trillion economy and the key goal of the present government is to transform India to a $5 trillion economy by 2025. Also the size of the Indian consumer market is forecast to increase from $1.9 trillion in 2019 to $3.6 trillion by 2025. It took 20 years to reach the one trillion dollar GDP, while the next trillion was added in just six to seven years. This kind of growth signals a phenomenal opportunity for the food & FMCG industry to think all-out in terms of riding this huge potential, given the fact that no other industry reflects the increase in lifestyle aspirations and consumption with growing affluence, than this industry. The buying power in hands of young consumers is growing immensely, and this increased buying power translates the first thing into the desire to spend on living good. The accessibility itself is growing with Food & FMCG retail not only booming in the six-seven metros, but a big number of revenues and profitability coming in from Tier II and Tier III towns for a number of major retailers. Further promise of 100 Smart Cities bringing great infrastructure with planned growth, will further open the affluent and young working people to settle in these cities driving spending and consumption on fashion, home and lifestyle. Online retail has been the game-changer by penetrating the entire geographic reach of the country and the growth rates are amongst the fastest growing in the world. We also have the world’s biggest young demographic, 65% of population being 35 or under, and half of our 1.34 billion people under 25 years of age – these are the consumers for today and tomorrow who are enough to drive consumption for the next 10 years, willing to spend and in the know of latest lifestyle trends. Various mediums like television, cinema, print and magazines, digital media, lifestyle events are acting as Social influencers further catalyzing the aspirational value in consumers to demand the best in life. All this opportunity is not without its share of Challenges though. They do remain in the form of expensive retail real estate denting profitability margins, logistics for reaching merchandise into the stores or consumers and ensuring seamless last mile delivery still not as robust, the integration of technology and its understanding in production, design, inventory management, creating digital interfaces being still quite low by people both at strategic decision making and operational level; the understanding by retailers of a true Omnichannel model to get ready for the future is still not there, and building a product by understanding consumer tastes and trends is still lagging.

Visionary leaders of our industry come together to share insights on how to take India’s surge ahead as a superpower and to make it into a key consumption market of the world, build robust business models for the future, and drive consumption and profitability in one of the most promising and lucrative markets of the world.

12:40 – 13:30 : INAUGURAL PANEL 2 HOW GOOD A BUY HAS BEEN ‘FOOD’ FOR INDIAN CONSUMERS LAST YEAR? Panel: Damodar Mall, Author, SupermarketWala & CEO – Grocery Retail (Reliance Retail) Devendra Chawla, CEO & MD, Spencer's Retail Sudhir Sitapati, Executive Director, Food & Refreshments, Hindustan Unilever Moderator: Sadashiv Nayak, Business Head - Big Bazaar , Future Retail

This session with the retail industry leaders will discuss the challenges in hand and decide on collective steps that can change the mood of consumers and catalyze consumption. Has there been a slow down in the grocery buying? If yes, which were the categories most hit? Has there been an impact on buying of basic necessity items as well? Has the buying trend been same with off line and online; urban and rural? How far the festival season could lift the consumer sentiments? How did industry leaders reacted to the challenges faced in 2019? What are the Successes and Failures of 2019? What are the learnings of 2019? What will be role of Innovation and technology in catalyzing the growth of grocery consumption?

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Food & Grocery Forum Continued - Day 1 of India Food Forum – 5th February, 2020

01:30 pm – 02:30 pm : LUNCH

02.30 pm – 03.45 pm CEOs CONCLAVE – BALL ROOM FOOD RETAIL TECH @ POWAI BALL ROOM JURY @ CONFERENCE CENTRE

02:30 – 03:30 : CATEGORY INSIGHTS FROM GROCERS:

Regional grocers face several challenges as they seek to defend market share from national chains and digital companies—rising labor costs, the rise of e-commerce, and changing consumer desires are just a few of those challenges. Their biggest strength is

their local connect. This session will bring insights from some of the most forward looking regional chains - How progressive grocers are capturing additional value by focusing on their relationships and adding more convenience and choice. Mega Roundtable with Progressive Super Market Chains: Anil Kankariya, Managing Partner Navjeevan Super Shop, Jalgaon Arun Khattar, CEO, Needs Supermarket, NCR Delhi Bhagirath Jalan, Managing Director, Jalan's Retail, Varanasi, Allahabad, Jaunpur and Azamgarh (Uttar Pradesh) Kirit Maganlal, Founder & CEO, Magsons Group, Goa Kunal Kumar, CEO, Modern Bazaar, New Delhi Madhusudan Desai, COO, Haiko Supermarket, Powai Manan Gada, Director, Society Stores, Mumbai Mantraraj Paliwal, Vice Chairman, Miraj Group, Rajasthan Rajesh Francis, Proprietor, MagSon Fresh and Frozen, Ahmedabad Sandeep Agarwal, Managing Director, Ratnadeep Retail, Hyderabad Sunil Sanklecha, Founder & Managing Partner, Nuts 'n' Spices, Chennai Udit Tekriwal, Founder & Director, Sangam Retails, Gorakhpur Vajirali Momin, Group Director, Hearty Mart, Ahmedabad C Gopalakrishnan, Founder N Supermarkets, Karnataka, Kerala & Tamilnadu Dhirendra Chopra, MD, Osia Hyper Retail, Gujrat Jagan Mohan Rao, CMD, Vijetha Supermarkets, Hyderabad & Vizag Moderator: B S Nagesh, Founder, TRRAIN

03:30 – 03:45 : HOW CHALLENGING IT IS TO BE IN THE BUSINESS OF CONVENIENCE? Keynote Presentation: Samir Modi, Founder - 24Seven convenience Stores & Colorbar Cosmetics and MD, Modi Enterprises

02:30 – 02:37 : 7 MINUTES INSIGHTS: THE FUTURE OF EXPERIENTIAL, ON-DEMAND FOOD RETAIL

Today, food is lifestyle. Much like for entertainment, consumers expect easy access to local and exotic foods, ingredients and tools and in experiential ways. Be it at a modern supermarket or on an eCommerce platform, shopping experiences and on-demand availability are musts. And tech is at the core of facilitating these, be that in sourcing, replenishment, through predictive shopper apps, delivery mechanisms and more. Listen to this 7 Minutes Talk to understand the steps to be taken to get closer to customers expectations and dreams.

02:37 – 03:45 RETAILERS / BRANDS / TECH SOLUTION PROVIDERS WITH RETAIL PARTNERS PRESENTATIONS BY FINALISTS

TECH IMPLEMENTATIONS IN FOOD & GROCERY RETAIL in areas including, but not limited to :

• Loyalty & Customer Engagement • Customer Service & Experience • Project Management & Governance • Mobile Commerce • In-Store Technology • Social Marketing • Enterprise Solution Implementation • Analytics & AI • Data Security & Privacy • Supply Chain Management • Omnichannel Optimisation

02.30 – 03.45 : SUCCESS STORIES OF BRANDS AND RETAILERS

PRESENTATIONS BY FINALISTS HUMAN RESOURCE POLICIES & INITIATIVES CATEGORY PERFORMER OF THE YEAR (For Category Heads / Managers in the following categories) Staples/ Processed Food & Savories/ Beverages & Confectionery/ Fresh Foods – Fruits and Vegetable/ Grocery – Non Food/ Frozen & Ready to Eat/ International Foods/ Meat Fish & Live Stocks/ Tobacco & Liquor/ Dairy FOOD & GROCERY RETAIL GROUP OF THE YEAR Retailers operating in multi formats/ channels/ categories

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Food & Grocery Forum Continued - Day 1 of India Food Forum – 5th February, 2020

03:45 – 05.15 pm CEOs CONCLAVE – BALL ROOM FOOD TECH @ POWAI BALL ROOM JURY @ CONFERENCE CENTRE

03:45 – 04:30 : CEOs EXCHANGE - REIMAGINING PHYSICAL RETAIL With the advent of online & e-commerce , Retail has undergone drastic change and transformations and has evolved a lot. One can purchase everything with a click of a button , choices are immense, discount at peak and convenience at utmost. In such a scenario, how does a Retailer / Brand motivate today’s consumers to visit physical retail spaces? What unique experience and the success strategies are they offering to force the customers to visit their stores. CEO’s will share their insights into how they are reimagining physical retail, and how other businesses can succeed in the new age of retail. Panel: Dhananjay Sen Gupta, CEO (Small Formats) Future Group Mohit Kampani, Deputy MD & CEO Hypermarket Business - More Retail Mohit Anand, MD, Kellogg India and South Asia Moderator: Dev Amritesh, Managing Director - India, Compass Group

03:45 – 03:52 : 7 MINUTES INSIGHTS: DISRUPTING FOOD BUSINESS FOR A BILLION CONSUMERS THROUGH TECHNOLOGY 03:52 – 04:45 : 2020 IS ROUND THE CORNER, WHERE ARE WE ?

Divergence in convergence, everyone agrees that technology is changing the way we do business, consumers perceive a brand and decide their shopping preferences. Everyone is doing something different and yet they are trying to reach the same goal. Technology providers are stretching imagination on what their solutions can do which early adopters are using to differentiate until the competition catches up. The debate is all about: 1. What is the future of retail enabled by technology? 2. What are the technology trends that are influencing the retail industry? 3. What do retailers want and expect from technology providers? 4. What are global trends that have yet to catch on in India? 5. What does consumer want? 6. Is omnichannel the future of consumer interactions? 7. Omnichannel retail ROI? Does it exist? 8. Key challenges in adopting omnichannel and how brands are overcoming them? 9. What will a winner look like in 2020? CTOS discuss in this session how are the gearing up to serve the future consumer?

04:45– 05:15 : “HOW TO” PRESENTATIONS How to tap the power of VR, AR & other emerging technologies to create immersive shopping experiences? How to help customers discover the right products with an AI driven approach? How tech innovation can transform the entire food supply chain? Vikram Idnani, SVP/Head-IT, Reliance Retail Bharati Balakrishnan, Sr. VP & Head Digital Commerce, Future Group Rakshit Daga, VP & CTO, Big Basket Girish Rao, Chief Digital Transformation officer, Future Group Udayraj Prabhu, EVP, Business Process Transformation & IT, Marico

SUCCESS STORIES OF BRANDS AND RETAILERS PRESENTATIONS BY FINALISTS

UNIQUE LAUNCHES – Brand Or Product /Flagship, Concept Or A New Store STORE DESIGN /VM OF THE YEAR EXCELLENCE/ SPECIAL JURY AWARDS Excellence/ setting benchmarks in food and grocery branding/distribution/retailing

04:30 – 05:15 : CEO THINKPAD: THE DYNAMICS OF EVER-CHANGING GROCERY BUSINESS AND HOW CEOs ARE COPING TO GET READY FOR THE NEXT DECADE To succeed amid the shifting tides, Food & FMCG leaders need to build up competence in many new areas like: • Digitization: young fashion customers increasingly

going digital to get information on trends, exchange experiences, compare prices, shop online 24x7

• Channel convergence: digital channels no longer only serve to provide pre-purchase information; they have become standalone transaction platforms. Independent of channel and device, fashion consumers expect a seamless shopping experience.

• Deluge of data: more and more customer data is coming through all kinds of new touch points – from user accounts to social networks. But how to use that intelligently?

• Growing Urbanization and different expectations of Metros vs Tier 1, Tier 2, Tier 3 consumers

• Global-local brand management • New shopping experience: giving a new meaning

to stores - reevaluate store locations and sizes, optimize store density, design stores for a lower investment and operational cost, and potentially renegotiate leases

Hear from the Retail CEOs on how they are building brands and businesses of the future, building tribes and communities, gaining trust, and growing loyalty from the digital savvy consumer. How do retailers know which products their customers are truly passionate about, and how do they deliver on their brand promise every single day. Panel: Saugata Gupta, MD & CEO, Marico Jamshed Daboo, MD, Trent Hypermarkets Angelo George, CEO, Bisleri International Sashi Gumma, CEO- Supermarkets, More Retail Hardeep Singh, CEO, 7-Eleven India Moderator: K Radhakrishnan, Co Founder starquik.com and Director - Grocery, Omni Channel Retail - Tata Fiora Online

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Food & Grocery Forum Continued - Day 1 of India Food Forum – 5th February, 2020

05.15 pm – 08.00 pm CEOs CONCLAVE – BALL ROOM FOOD START UPS & INNOVATION @ POWAI BALL ROOM

05:15 – 06:15 : FIFI SESSION : ALLIANCE AVENUES WITH FOREIGN PARTNERS TO EXPAND THE FOOD MARKET IN INDIA :

This session with Ambassadors, Trade Commissioners& Consul Generals of several countries will identify avenues for partnerships in food, beverages and food service industry and how Embassies and Trade Commissions can play a more pro-active role to facilitate such alliances. Emerging major market of the world, India offers huge opportunities for

manufacturers, producers and providers of products and services from across the globe to sell here or partner with Indian companies to serve this market. Acceptance of multinational culture, a growing taste for foods from across the globe, increasing inflow of foreign nationals, willingness to experiment new cuisines and more over avenues to market new products further add to the opportunity. Embassies and Trade Commissions of foreign countries in India are well placed to capture these opportunities for business organization in their respective countries. How effective have been their efforts and what more can be done? Moderator: Amit Lohani, Convener, FIFI (Forum of Indian Food Importers) & MD,Max Foods

05:15 – 07:00 : PRESENTATIONS BY FINALISTS SUCCESS STORIES OF STATRTUPS operating in Food & Grocery Business in areas like: # F&G Production, Processing & Packaging # F&G Retail, F&G Display & Presentation

# F&G Ordering, Payment & Delivery # F&G Business Support OUTSTANDING INNOVATIONS - IN FOOD & GROCERY

Innovations – in value chain/ distribution and retail channel / product/ services – showcasing the unique idea/ concept, the execution strategy, implementation stages and payoffs/ results. BRAND LAUNCH -------------------------------------------------------------------------------------------------------

07:00 – 08:00 : MARKETING & PROMOTION CAMPAIGNS PRESENTATIONS BY FINALISTS SUCCESS STORIES OF MARKETING & PROMOTION

CAMPAIGNS Discount Sale New Market Penetration Launch (Brand/ Product/ Store/ Event) Social Cause Brand Awareness Loyalty Program

06.15 to 06.30 : WHERE ARE THE PROFITS IN GROCERY? Grocery is low margin business still some grocers are achieving very high RoI. What is their secret? And how can others replicate their success formulas to get there. Keynote Presentation: Arvind Mediratta, MD & CEO, METRO Cash & Carry India

GRAND FINALE 06:30 – 08:00 : BRAND RETAILERS SUCCESS STORIES : Retailers and brands share their stunning success stories of collaboration in

building new consumption/ product categories or transforming a traditional category with innovation. Finalists to present 5 Minutes (AV) Video - showcasing concept, execution and results - followed by interaction with JURY and Audience.

Co Anchors: Damodar Mall, CEO, Reliance Retail (SupermarketWala) Madhukar Kamath, Chairman Emeritus, DDB Mudra Group

08:00 pm onwards :

Note: Agenda Session Titles, brief, speakers, dates and timings are subject to change

Go to Day 2 Agenda for India Food Service Forum Program >>>>>>>>>>>>>>>