Agenda · PDF file Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map...

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    17-Jun-2020
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Transcript of Agenda · PDF file Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map...

  • Agenda

    • Data

    • Likely outcomes (up to 2-3 years)

    • Suggested airline response

    • Post-Covid Blueprint

  • 3TRAVEL SHOPPING SENTIMENT REBOUNDING FAST BUT NOT FULLY RECOVERED

    COVID19 CRISIS START

    (*) The Net Sentiment Index measures the polarity balance of web social conversations: % positive post – % negative posts

  • 7SHOPPING FRONT LINE STAFF IN THE HEART OF CONCERNS

    59%

    92%

    65%

    54%

    41%

    8%

    35%

    46%

    DUTY FREE

    DISCOUNT

    SHOPPING MALL

    STAFF

    Positive Negative

    Past 3 Months Sentiment – Specific Topics Polarity balance of web social conversations about the topic

  • 01