Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization...

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Transcript of Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization...

Page 1: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 2: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,

Agenda

• Data

• Likely outcomes (up to 2-3 years)

• Suggested airline response

• Post-Covid Blueprint

Page 3: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,

3TRAVEL SHOPPING SENTIMENT REBOUNDING FAST BUT NOT FULLY RECOVERED

COVID19 CRISISSTART

(*) The Net Sentiment Index measures the polarity balance of web social conversations: % positive post – % negative posts

Page 4: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,

Page 5: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 6: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,

Page 7: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,

7SHOPPING FRONT LINE STAFF IN THE HEART OF CONCERNS

59%

92%

65%

54%

41%

8%

35%

46%

DUTY FREE

DISCOUNT

SHOPPINGMALL

STAFF

Positive Negative

Past 3 Months Sentiment – Specific TopicsPolarity balance of web social conversations about the topic

Page 8: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 9: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 10: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 11: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 12: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 13: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 14: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 15: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 16: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,
Page 17: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,

01

Page 18: Agenda · Digital Retail Online Shopping Volume 5,618 2,482 3,458 Moving Map Personalization Personal Recommendation 7,100 134 129% While some continue to purchase duty free staples,