Recruitment Plans for AGC Infotech

Presented by:ShristiAjitAmitRam krishnaMonikaAshwini

AgendaIntroductionWhat we doRecruitmentDuties & ResponsibilitiesQualificationsRecruiting SourcesSkills & specification

Who We AreAGC Infotech Business Process Outsourcing (BPO) that is lead by some of the most experienced senior managers in the industry.

We are a specialist BPO delivering solutions focused around improving customer experiences.

What We DoWe offer 8 different strands of outsourcing

focused on delivering the perfect solution for your business at the right time & price.

RecruitmentSDH

Manager of the Project (2)

Office Window

Team Leader (10)

Employee

Payroll Depart.

1. Accountant

2. Sub ordinate

Trainee (3)

Technical staff (3)

Office Boy (2)

Recruitment

External RecruitmentAdvertisementCampus RecruitmentPrivate AgenciesIntermediaries

Duties & ResponsibilitiesThe primary and basic duty is to manage all the daily tasks

and work of the BPO call centre.He or she has to work for lessening the number of mistakes

or errors so has to monitor day to day calls.He or she has to provide effective customer service such as

handling complicated customer queries, issues, complaints, and questions.

He or she needs to set the effective goals aiming for better quality, escalating sales, high speed and efficiency.

He or she has to work for the staff as well such as motivating and inspiring the staff, providing bonus, rewarding schemes, etc and make exams of their performance statistically.

Qualification and Eligibilityfor SDH

Minimum of 5 year experience.Must have degree of an M.B.A, or an M.C.AGood knowledge in required field.Good coordination skills.Positive attitude Organizational skills Leadership

qualities Dynamism.Must have experience in client intraction.

Recruiting source for SDH

HR consultants are used.Advertisements over newspaper and

magazine.

Qualification and Eligibilityfor Manager

Minimum of 2 year experience.Good decision maker.Analytical skills.Good command over computer (MS. Office, Internet

etc.)Leadership quality.Must have master degree in any discipline.

Recruiting source for Manager

Campus recruitmentAdvertisementPublic Employment AgenciesPublic Employment Agencies HR consultant

Qualification and Eligibilityfor TraineeExcellent knowledge of computerGood communication skillTeam playerGood knowledge of softwareNetworking knowledgeEducational qualification is B.tech & M. tech

Recruiting source for TraineeCampus recruitmentAdvertisementPublic Employment AgenciesWalk-ins

Qualification and Eligibilityfor Team LeaderQualification master degree.Strong leadership quality.Ability to develop relationship.Interpersonal skillsEach team leader have to handle 10 or more EmployeeMotivating Skills

Recruiting source for Team Leader

Walk-ins Public Employment AgenciesCampus Advertisement

Qualification and Eligibilityfor EmployeeEfficiency in dealing with external employee.Good communication skillsFull command over English / HindiAbility to handle tough situation Good voice quality

The basic degree required for the job is having a High school diploma from an accredited institution.

The other required qualification is having a Bachelor’s degree in science, engineering, or commerce, or any related field from an accredited institution.

Skills & SpecificationsThe person should be an excellent communicator and so

should have skills both verbally and written.He or she should necessarily have excellent basic

computer knowledge.He or she should be able to adapt to perpetual changes

in KPO sector.The person needs to be very patient and motivated

towards the work.He or she should be very clear about the technical skills

and related area.The person needs to have required knowledge regarding

the current market setting.

Recruiting source for EmployeeCampus recruitmentAdvertisementWalk-insPublic Employment AgenciesPrivate Agencies

Qualification and Eligibilityfor Technical Staff Good technical knowledgeNetworking knowledgeEducational qualification is B.tech

Qualification and Eligibilityfor Accountant & SubordinateAccountant :He / She must posses the advance knowledge of accountsHe / She must Accountant post graduate. Skills of using various Account software ex. Tally , excel

Subordinate :He / She must be graduateHe / She must have the basic knowledge of accountsThis is the minimum requirement for subordinate