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Aetna International

International Secure Member Website

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Log in MOFA dedicate page at: www.aetnainternational.com/ksamofa

Login/Registration

Click on ‘Member’ link in the top corner under Secure Login

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If you have not registered please choose ‘Register for online access’

Member/Registration

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Choose ‘Aetna International Member’ from the drop down box

Member/Registration

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Member ID: Enter your “W ID Number” Found on your Aetna International ID Card. Temporary Password: Follow Instructions in the tooltip (little blue i)Following the verification of your Member information, you will be asked to create a User Name and permanent Password

Member/Registration

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Username/Password requirements

User names• must be between 8 and 40 characters• must include at least one letter• must include at least one numeral• may include special characters (e.g., $, @, #, %)

Passwords• are case sensitive• must be between 8 and 20 characters• must include upper and lower case letters• must include at least one numeral• may include special characters (e.g., $, @, #, %)• may not contain your user name, first name, last name, member id, or the

answer to your security question

Member/Registration

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Once registration is complete, members will be able to login to the website with the user name and password they have created.

Member/Login

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Welcome screen. Main navigation is on the left side and the detail information is provided for each section in the middle of the page.Customised/Personalised content is showing on the right side.

Secure Member Home

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Find Healthcare: Includes links to the direct-settlement lists, International Doctor Directory and information about the IHAT team with a link to team contact details. Use DocFind link to search for U.S. providers

Find health care

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Search query pre-populates facilities in the city you provided in your registration but you have the ability to search for providers in a different city or country. Here you can also submit a request for a facility that is not included in the list.

Find health care

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The claims centre includes two functions: • search claims and view claims status; and • submit claims online.

Claims center