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Transcript of Aerostat Handbook - Traveller · Aerostat anoo 15 aia.gr | 5 June 2016 For AIA, 2015 was a...
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Aerostat Handbook
Athens International Airport Eleftherios Venizelos
4 | aia.gr
Foreword 05
1. Catching Up With 2015 06
2. How Many Travelled Where 10
3. Counting Airplanes 18
4. Tonnes Up In The Sky 28
5. The Network Worksheet 34
6. Exercises On Punctuality 38
7. Our Grade Report 44
8. Joining The Passenger Dots 50
9. Adding Tourists 58
10. Greek Arithmetic 64
11. Europe Plus The World 68
Air Vocabulary 72
Contents
Aerostat Handbook 2015
aia.gr | 5
June 2016
For AIA, 2015 was a milestone year since, despite uncertainty and exceptional conditions, passenger traffic dynamics remained strong within the year and the robust growth momentum continued, with the airport recording an all-time high passenger traffic performance reaching 18.1 million passengers.
In the course of 2015, AIA continued its dynamic marketing strategy and incentives policy. Its aeronautical marketing strategy encompasses comprehensive developmental and targeted programmes for airlines including incentives and marketing support packages and constitutes a cornerstone of AIA’s aeronautical strategy for healthy financial growth. In total, fourteen different incentives both for development and sustainability were in effect during 2015. More than 80% of the operating carriers made use of one or more targeted incentives. Furthermore, more than 40 of our airline partners enjoyed benefits from AIA’s traditional developmental incentives and marketing support to a significant degree.
During the last five years not only has AIA intensified its marketing efforts towards its airline and business partners and to consumers but we have also extended our efforts towards actively supporting Athens as a destination. In particular, AIA has implemented a series of destination marketing targeted actions and initiatives by forging strong relations and strategic co-operations and synergies with tourism organisations and associations (Association of Tourism Enterprises, Greek National Tourism Organisation, Ministry of Tourism, Marketing Greece, etc.). We should definitely highlight the digital campaign for Athens “Speak Aθenian. Be an Aθenian.”; launched last December, designed and implemented by AIA and Marketing Greece and already twice awarded, the campaign highlights the unique match of the city’s diverse attractive faces, its historical profile and distinctive modern character, through a creative synthesis of Greek and English words. Actions to reinforce Athens’ attractiveness as a tourism destination have significantly contributed to the recovery of the city’s image and the increase of foreign tourists’ arrivals.
In recognition of the continuous and dynamic support it offers to its airline partners, AIA was voted by the airlines as the winner in the 4-20 m. passengers’ category at “Routes Europe”, the largest airline and airport networking route development forum in Europe which this year was held in Krakow, Poland. With 16 distinctions in 12 years, Athens International Airport is the most awarded airport at Routes.
“Aerostat”, now in its 14th edition, has proven to be a credible information tool, comprising a wide range of important statistics relating to the Athens travel market. This handbook traditionally includes major developments in typical traffic segments, performance of main operational processes, passengers’ profile, development of incoming and outgoing tourism passing through the airport and major market trends in Greece and worldwide.
Through this compilation of important market information, we continue committing ourselves to offering substantial support to our customers and business partners by providing an extended market intelligence portfolio and most importantly by focusing on introducing pioneer initiatives which honour our risk-sharing philosophy towards our airline –partners and promote our city as a prime destination.
Ioanna Papadopoulou Director, Communications & Marketing
Foreword
Catching up with 2015
1
6 | aia.gr
2015 was a milestone year for AIA since, despite economic and political developments in the country, not only did the airport’s traffic enjoy strong traffic growth but it also reached record traffic levels.
2015 was a milestone year for AIA since, despite economic and political developments in the country, not only did the airport’s traffic enjoy strong traffic growth but it also reached record traffic levels. A number of important air travel growth drivers contributed to this favourable outcome: the dynamic expansion of the Greek home-based carrier’s international network and the strengthening of the low-cost home-based carrier’s position, both supported by the pricing and targeted incentives policy of AIA. Both carriers expanded their network and attracted an increasing number of passengers, while the competition between these two main carriers especially in the domestic sector led to lower air ticket prices and promotional fares and helped Greeks increase their air travel despite the ongoing economic crisis. Lastly, the increase of inbound tourism of Greece and Athens led to record levels, with the city of Athens not only strengthening its position as a popular destination per se but also being increasingly selected by foreign passengers as an intermediate stop.
As a result of the above, with 18.09 million passengers in 2015 the airport recorded an all-time high passenger traffic performance surpassing previous year traffic by 2.9 million (+19.0%) and by 1.55 million (+9.4%) the previous best, which was the pre-crisis year 2007. Both domestic and international passengers achieved record levels and reached 6.4 million and 11.7 million demonstrating strong growth levels of 22% and 17.4% respectively. This growth was driven by both the foreign visitors’ impressive growth of 26% as well as the Greek travellers’ substantial rise of 11%.
In regard to international passenger traffic development, it is important to note that all regions enjoyed strong demand and capacity increase. Europe achieved considerable growth with Western Europe rising by 15% and Eastern Europe by 26%, while the Middle East also grew at a high +17%. Continents of America and Africa were supported by enhanced and expanded services and witnessed a rapid growth of +43% and +42% respectively, while the rest of Asia also saw a strong traffic
development of +31%. Overall, for 2015 number of flights
amounted to 176.2 thousands and demonstrated a rise of 14% compared to prior year levels. Both domestic and international flights grew strong at the level of 11.2% and 16.2% respectively.
In 2015 the local airfreight market continued to see considerable growth despite the notable financial developments in Greece. Cargo volumes posted a healthy 4.1% increase compared to the previous year exceeding both European and global average (-0.1 and 2.2% respectively as per IATA statistics) and reached a total uplift of 80,476 tonnes. This was the second consecutive year that air freight volumes expanded mainly benefiting from the improved positive performance of international traffic (+5.3%).
During year 2015, nine new airlines and ten new routes were added to the Athens International Airport’s network. Overall, in 2015 Athens was directly connected with scheduled services to 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers.
2015 Highlights
2015 Traffic Levels Growth vs. 2014 18.1 Million Passengers 19.0%
176.2 Thousand Aircraft Movements 14.0%
80.5 Thousand Tonnes Of Cargo 5.6%
Aerostat Handbook 2015
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America
America
Rest of Asia
Rest of Asia
Middle East
Middle East
Africa
Africa
Eastern Europe
Eastern Europe
Western Europe
Western Europe
Chart 1.2 Quarterly Passenger Traffic Development 2015
Chart 1.3 International Traffic Development per Region 2015
Growth 2015/2014
Growth 2015/2014
Domestic International
Passengers Flights
Total
Do
me
stic
Ιnte
rnati
on
al
Tota
l
2015 2014
Chart 1.1 Passenger Traffic Development 2014-2015
22.1%
17.4%
19.0%
6.433.586
5.267.654
11.653.791
9.928.715
18.087.377
15.196.369
1st 2nd
3rd 4th
Chart 1.4 International Passenger Traffic Development 2015 / Europe
Growth 2015/2014
Western Europe Eastern Europe Total
January
July
April
October
February
August
May
November
March
September
June
December
10 20 30 40 50 600
60
50
40
30
20
10
0
15.3 16.7
25.8
43.0 41.7
31.2
14.8
50.244.3
16.820.0
13.7
0
30
40
37.0
19.6
25.7
10
20
0
30
40
21.1
16.910
20
00
30
30
40
40
21.8
21.8
21.7
11.3
12.4
14.4
1010
20
20
18.3
1 Catching up with 2015
8 | aia.gr
% change% change
Growth 2015/2014
Million tonnes
Weight (tonnes)Growth 2015/2014
Growth 2015/2014
Growth 2015/2014
Growth 2015/2014
Africa America Total International
2015 2014
2015 2014 2015 2014
The Middle East Total International
Chart 1.5 International Passenger Traffic Development 2015 / Africa-America
Chart 1.9 Cargo Uplift Development 2014 - 2015
Chart 1.7 Traffic Development of A/C Movements 2014-2015
Chart 1.6 International Passenger Traffic Development 2015 / The Middle East
Chart 1.10 Cargo Uplift Monthly Variation 2014 - 2015
Chart 1.8 Cargo Uplift Development 2014-2015
16.2% 5.3%
11.2% -6.0%
14.0% 4.1%
15
0
100
80
60
40
20
0
8 20
6
10
30
15
5
-5
7
25
10
5
0
-10
20
5
Jan
Jan
Jan
Jan
Feb
Feb
Feb
Feb
Mar
Mar
Mar
Mar
Apr
Apr
Apr
Apr
May
May
May
May
Jun
Jun
Jun
Jun
Jul
Jul
Jul
Jul
Aug
Aug
Aug
Aug
Sep
Sep
Sep
Sep
Oct
Oct
Oct
Oct
Nov
Nov
Nov
Nov
Dec
Dec
Dec
Dec
50.000 20.000 40.000100.000 60.000150.000 80.000200.000 100.0000 0
International International
Domestic Domestic
74.740 8.145
101.416 72.331
67.228 8.668
87.302 68.670
Total Total
176.156 80.476
154.530 77.338
Aerostat Handbook 2015
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10 | aia.gr
How many travelled where
2
Aerostat Handbook 2015
aia.gr | 11
In 2015 airport’s passenger traffic reached the record levels of 18.09 million exceeding prior-year levels by 2.9 million (+19.0%) and by 1.55 million (+9.4%) the previous best.
In 2015 airport’s passenger traffic reached the record levels of 18.09 million exceeding prior-year levels by 2.9 million (+19.0%) and by 1.55 million (+9.4%) the previous best, which was the pre-crisis year 2007. Both domestic and international terminal passengers demonstrated strong growth by 22.2% and 17.5% respectively and achieved record levels reaching 6.4 million and 11.7 million respectively. Passengers in transit continued to present a declining trend amounting to less than 50 thousands and acquiring a slim share of only 0.3% of the airport’s total passengers.
The substantial rise of the airport’s passenger traffic was the result of the considerable growth of both the domestic and the international market throughout the year. Following a very strong first quarter which continued the trend of the last months of 2015, the period April to September witnessed both domestic and international passenger traffic growing fast and achieving growth rates which approached or even exceeded the 20% mark although compared to a strong 2014 summer period. As expected, the last three months of the year demonstrated a growth slowdown, yet achieving double-digit growth rates, indicative of the favourable developments of the winter 2015/2016 period.
The vast majority of the airport’s passenger base traveled on scheduled services, while passengers who prefer charter flights have been showing a diminishing trend in the last few years and amounted to a slim 127 thousands in 2015 accounting for less than 1% of the airport’s total passengers.
Within Europe, the airport’s major international market, London retained the title of the most popular destination, followed by Rome, Paris, Istanbul and Larnaca. All top-5 routes enjoyed strong growth in 2015, with London, Rome and Istanbul demonstrating double-digit increase and Istanbul approaching Paris. Zurich climbed-up from 8th to 6th position taking the place of Frankfurt that fell by two positions. Frankfurt was the only airport in the top-10 that saw a drop in its passengers, while a slow rise was also observed in Munich. Milan and Brussels complete the top-10 and present a strong passenger increase.
Beyond the European borders we witnessed diverse traffic evolution and reshuffling in the top places. The top-5 places are occupied by eastbound destinations, with Doha gaining the top position from Dubai, which together with Abu Dhabi were the only two destinations suffering decline. Tel Aviv and Cairo complete the top-5. Beirut almost doubled its passenger traffic driven by the additional services to the route and climbed from 9th to 7th position. The remaining places in the top-10 are occupied by the American destinations of New York, Toronto, Philadelphia and Montreal, which all enjoyed remarkable growth driven by the extended and additional services to the US and Canada in summer 2015.
It is no surprise that our two home-based carriers, Aegean Airlines/Olympic Air and Ryanair, hold the top two places in the airlines’ ranking in terms of passenger traffic. Aegean and Olympic managed to hold almost 50% of the airport’s passenger traffic
despite the strengthening of Ryanair’s position which in 2015 doubled its market share, from 7% in 2014 to 14% in 2015. Actually, growth of these carriers explained the largest part of the airport’s total passenger increase. Lufthansa, easyJet and Swiss follow in the next three places while the successful development of Turkish Airlines placed it in the 6th place, three positions up compared to 2014. European legacy carriers, British Airways, Air France and Alitalia, hold the next three places and the top-10 is completed with Qatar Airways which managed to climb up three places through the successful evolution of the Doha route.
The share of the low-cost carriers of the airport’s passenger traffic has significantly increased from 16% to 22%, with an almost equal share in the domestic and the international markets. This increase was the result of Ryanair’s successful performance, as well as the positive evolution of other low-cost carriers, such as Transavia, Air Canada rouge and Germanwings.
As every year, AIA presented its annual awards to the airlines that achieved the fastest development and the highest increase of passenger volumes at their scheduled services in 2015, during AIA’s 16th Airline Marketing Workshop that was held on March 3rd, serving as a platform for a substantial dialogue among the airport and its key partners.
The busiest day of the year in terms of passenger traffic was Saturday, 1st of August, with 75,794 passengers. That date was the peak for both arriving and departing passengers but also for international arrivals.
2 How many travelled where
12 | aia.gr
Table 2.1 Monthly Passenger Distribution: Arrivals/Departures
ARRIVING PASSENGERS DEPARTING PASSENGERS TRANSIT PASSENGERS TOTAL PASSENGERS
Month 2015%
2015/2014 2015%
2015/2014 2015%
2015/2014 2015%
2015/2014
January 478,688 28.2% 494,018 28.2% 3,682 4.2% 976,388 28.1%
February 454,778 25.3% 447,468 24.3% 3,259 2.3% 905,505 24.7%
March 563,718 25.7% 533,359 23.8% 2,351 -31.6% 1,099,428 24.5%
April 734,083 18.8% 717,974 23.7% 3,869 -3.2% 1,455,926 21.1%
May 843,597 22.4% 805,404 22.4% 4,427 -2.4% 1,653,428 22.3%
June 973,194 22.3% 903,777 21.5% 5,122 -7.1% 1,882,093 21.8%
July 1,097,331 20.1% 1,037,878 22.0% 3,918 -57.6% 2,139,127 20.6%
August 1,045,932 19.7% 1,098,490 19.5% 5,843 -30.2% 2,150,265 19.3%
September 900,627 14.5% 951,313 14.9% 6,799 5.2% 1,858,739 14.7%
October 758,353 10.1% 815,096 10.3% 4,669 16.7% 1,578,118 10.2%
November 594,495 17.3% 608,350 14.9% 2,244 -10.3% 1,205,089 16.0%
December 606,828 12.3% 573,050 11.5% 3,393 -20.9% 1,183,271 11.8%
Year Total 9,051,624 19,1% 8,986,177 19.2% 49,576 -16.1% 18,087,377 19.0%
Table 2.2 Monthly Terminal Passenger Distribution: Domestic/International
DOMESTIC PASSENGERS INTERNATIONAL PASSENGERS TOTAL TERMINAL PASSENGERS
Month 2015 % 2015/2014 2015 % 2015/2014 2015 % 2015/2014
January 375,324 44.1% 597,382 19.9% 972,706 28.2%
February 355,031 34.5% 547,215 19.2% 902,246 24.8%
March 404,993 33.3% 692,084 20.2% 1,097,077 24.8%
April 505,554 18.1% 946,503 22.9% 1,452,057 21.2%
May 579,729 22.2% 1,069,272 22.5% 1,649,001 22.4%
June 659,465 24.5% 1,217,506 20.6% 1,876,971 21.9%
July 724,176 23.9% 1,411,033 19.6% 2,135,209 21.0%
August 717,465 24.0% 1,426,957 17.4% 2,144,422 19.6%
September 633,163 15.4% 1,218,777 14.4% 1,851,940 14.7%
October 538,403 8.9% 1,035,046 10.9% 1,573,449 10.2%
November 470,576 20.3% 732,269 13.5% 1,202,845 16.1%
December 452,139 15.4% 727,739 9.9% 1,179,878 11.9%
Year Total 6,416,018 22.2% 11,621,783 17.5% 18,037,801 19.2%
Chart 2.1 Domestic vs. InternationalPassenger Traffic
Domestic
Domestic
35.6
65.3 34.7
Market Share 2015 2014
International
International
64.4
Western Europe
Middle East
Africa
Eastern Europe
Rest of Asia
America
30 60 8040 50 7010 200
10.6
8.8
0.3
1.3
3.3
75.877.2
9.9
8.9
0.3
1.1
2.7
Market Share 2015 2014
Chart 2.2 Segmentation of InternationalPassenger Traffic by Geographical Region
Aerostat Handbook 2015
aia.gr | 13
Table 2.3 Monthly Terminal Passenger Distribution: Scheduled/Non-Scheduled
COMMERCIALNON-COMMERCIAL
Scheduled Non-Scheduled Other Commercial
Month 2015%
2015/2014 2015%
2015/2014 2015%
2015/2014 2015%
2015/2014
January 967,193 27.9% 4,752 90.9% 150 - 611 28.6%
February 900,068 24.9% 1,697 -21.8% 23 - 458 -11.6%
March 1,093,909 24.8% 2,442 22.2% 259 - 467 -22.2%
April 1,442,091 21.7% 9,428 -22.9% 3 - 535 -35.0%
May 1,633,526 22.5% 14,653 15.7% 10 -93.8% 812 -5.3%
June 1,855,534 22.0% 19,687 21.2% 468 8.1% 1,282 -19.0%
July 2,112,633 21.7% 21,336 -22.0% 34 -84.4% 1,206 -18.8%
August 2,108,631 19.9% 34,251 2.7% 205 97.1% 1,335 4.8%
September 1,832,223 14.9% 18,639 4.0% 429 88.2% 649 -36.9%
October 1,563,013 10.3% 9,015 -7.4% 731 55.2% 690 -18.1%
November 1,199,668 16.2% 2,806 -21.2% 18 - 353 -37.5%
December 1,175,279 12.3% 3,998 -42.5% 9 -78.6% 592 56.6%
Year Total 17,883,768 19.4% 142,704 -2.7% 2,339 39.9% 8,990 -13.8%
Table 2.4 Monthly Terminal Passenger Distribution: Intra-/Extra-Schengen
INTRA SCHENGEN EXTRA SCHENGEN TOTAL TERMINAL PASSENGERS
Month 2015 % 2015/2014 2015 % 2015/2014 2015 % 2015/2014
January 684,558 33.2% 288,148 17.7% 972,706 28.2%
February 638,129 29.3% 264,117 14.9% 902,246 24.8%
March 783,369 27.6% 313,708 18.1% 1,097,077 24.8%
April 1,036,307 19.8% 415,750 24.8% 1,452,057 21.2%
May 1,166,594 22.0% 482,407 23.3% 1,649,001 22.4%
June 1,299,990 22.4% 576,981 21.0% 1,876,971 21.9%
July 1,472,322 20.0% 662,887 23.3% 2,135,209 21.0%
August 1,488,586 19.6% 655,836 19.4% 2,144,422 19.6%
September 1,275,861 16.2% 576,079 11.6% 1,851,940 14.7%
October 1,098,824 10.5% 474,625 9.4% 1,573,449 10.2%
November 860,015 17.4% 342,830 12.7% 1,202,845 16.1%
December 842,812 13.2% 337,066 8.9% 1,179,878 11.9%
Year Total 12,647,367 19.9% 5,390,434 17.4% 18,037,801 19.2%
66.4
65.5
16.3
16.5
13.6
13.9
3.7
4.1
Intra-Schengen EU
Extra-Schengen EU
Intra-Schengen non-EU
30 60 8040 50 70100 20
Market Share 2015 2014
Chart 2.4 Schengen/EU Passenger Breakdown
Extra-Schengen non-EU
Domestic Scheduled
International Scheduled
Domestic Charter
30 60 8040 50 70100 20
0.04
63.7
35.534.6
0.1
64.4
Market Share 2015 2014
Chart 2.3 Structure of Passenger Traffic
International Charter
Other
0.7
0.1
0.8
0.2
2 How many travelled where
14 | aia.gr
Table 2.5
Top 10 International Scheduled Markets/Countries
Ranking Country
Scheduled Passengers
2015
Market Share 2015
%2015
/2014
1 Italy 1,293,992 11.3% 20.3%
2 Germany 1,267,195 11.0% 7.6%
3 United Kingdom 1,253,991 10.9% 13.8%
4 France 905,760 7.9% 11.2%
5 Cyprus 879,456 7.7% 21.6%
6 Turkey 793,227 6.9% 16.8%
7 Switzerland 628,550 5.5% 7.2%
8 United Arab Emirates 367,261 3.2% -1.6%
9 Spain 364,979 3.2% 24.7%
10 Belgium 341,369 3.0% 23.8%
Other 3,385,973 29.5% 28.1%
Total 11,481,753 100.0% 17.8%
Market Share 2015 2014
25 3015105 200
11.311.0Italy
29.527.1Other
3.02.8Belgium
5.56.0Switzerland
11.012.1Germany
3.23.8
United Arab Emirates
7.77.4Cyprus
3.23.0Spain
10.911.3
United Kingdom
6.97.0Turkey
7.98.4France
Chart 2.5
Top 10 International Scheduled Markets
Chart 2.6
Top 10 International Charter Markets
Market Share 2015 2014
3025 403515105 200
38.432.5France
14.217.8Other
2.718.5
Russian Federation
3.43.6Slovakia
12.52.6Spain
3.14.8
United Kingdom
4.35.6Poland
3.01.5
Czech Republic
8.510.4Italy
4.20.0
Republic of Korea
5.72.7Israel
Table 2.6
Top 10 International Charter Markets/Countries
Ranking Country
Charter Passengers
2015
Market Share 2015
%2015
/2014
1 France 46,035 38.4% 13.8%
2 Spain 15,045 12.5% 371.0%
3 Italy 10,170 8.5% -21.7%
4 Israel 6,789 5.7% 103.0%
5 Poland 5,195 4.3% -25.2%
6 Republic of Korea 5,045 4.2% NEW
7 Slovakia 4,090 3.4% -9.5%
8 United Kingdom 3,692 3.1% -38.4%
9 Czech Republic 3,641 3.0% 94.0%
10 Russian Federation 3,278 2.7% -85.8%
Other 16,983 14.2% -23.6%
Total 119,963 100.0% -3.8%
Table 2.7
Top 10 European International Scheduled Destinations
Ranking Country
Scheduled Passengers
2015
Market Share 2015
%2015
/2014
1 London 1,124,403 11.3% 14.9%
2 Rome 810,343 8.2% 16.1%
3 Paris 750,680 7.6% 8.5%
4 Istanbul 748,628 7.6% 14.3%
5 Larnaca 670,409 6.8% 7.3%
6 Zurich 436,252 4.4% 9.9%
7 Munich 427,209 4.3% 2.2%
8 Frankfurt 416,315 4.2% -1.0%
9 Milan 395,944 4.0% 20.7%
10 Brussels 341,369 3.4% 23.8%
Other 3,790,820 38.2% 26.8%
Total 9,912,372 100.0% 16.9%
Chart 2.7
Top 10 European International Scheduled Destinations
Market Share 2015 2014
3025 403515105 200
11.311.5London
38.235.3Other
3.43.3Brussels
4.34.9Munich
8.28.2Rome
4.25.0Frankfurt
6.87.4Larnaca
4.03.9Milan
7.68.2Paris
4.44.7Zurich
7.67.7Istanbul
Aerostat Handbook 2015
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Table 2.8 Top 10 non-European International
Scheduled Destinations
Ranking City
Scheduled Passengers
2015
Market Share 2015
%2015
/2014
1 Doha 239,262 15.3% 8.1%
2 Dubai 227,313 14.5% -2.4%
3 Tel Aviv 188,896 12.0% 18.4%
4 Abu Dhabi 139,948 8.9% -0.2%
5 Cairo 133,123 8.5% 41.9%
6 New York 133,008 8.5% 46.9%
7 Beirut 110,999 7.1% 81.1%
8 Toronto 101,152 6.5% 45.4%
9 Philadelphia 80,313 5.1% 22.9%
10 Montreal 67,499 4.3% 64.1%
Other 147,868 9.4% 62.3%
Total 1,569,381 100.0% 23.9%
Table 2.9 Ranking of International Destinations
According to Passenger Traffic
Ranking Country
Scheduled & Charter
Passengers 2015
Market Share 2015
%2015
/2014
1 Italy 1,304,162 11.2% 19.8%
2 Germany 1,270,230 10.9% 7.0%
3 United Kingdom 1,257,683 10.8% 13.5%
4 France 951,795 8.2% 11.4%
5 Cyprus 879,664 7.6% 21.6%
6 Turkey 794,262 6.8% 16.2%
7 Switzerland 628,754 5.4% 7.3%
8 Spain 380,024 3.3% 28.4%
9 United Arab Emirates 367,261 3.2% -1.6%
10 Belgium 341,728 2.9% 23.9%
11 Netherlands 314,345 2.7% 6.3%
12 Austria 240,901 2.1% 32.7%
13 Qatar 239,262 2.1% 8.4%
14 Russian Federation 227,277 2.0% -7.0%
15 USA 213,321 1.8% 36.8%
16 Denmark 196,747 1.7% 20.0%
17 Israel 195,685 1.7% 20.1%
18 Canada 168,651 1.5% 52.4%
19 Poland 160,297 1.4% 66.6%
20 Romania 150,585 1.3% 19.2%
21 Egypt 147,639 1.3% 42.2%
22 Serbia 138,757 1.2% 3.4%
23 Sweden 113,951 1.0% 25.0%
24 Lebanon 110,999 1.0% 80.5%
25 Hungary 102,832 0.9% 160.1%
26 Bulgaria 92,276 0.8% 6.7%
27 Ukraine 81,295 0.7% 26.6%
28 Czech Republic 74,766 0.6% 28.4%
29 Albania 67,441 0.6% 11.2%
30 Jordan 54,675 0.5% 63.1%
31 Slovakia 41,683 0.4% 822.0%
32 Norway 38,092 0.3% -5.8%
33 Finland 36,780 0.3% 194.3%
34 Malta 24,419 0.2% 56.7%
35 Croatia 23,810 0.2% 50.9%
36 Bahrain 23,191 0.2% 68.4%
37 Iran 21,802 0.2% 213.1%
38 Singapore 20,582 0.2% 19.7%
39 Armenia 17,500 0.2% 272.4%
40 Republic of Ireland 16,594 0.1% -4.3%
41 Georgia 16,305 0.1% 8.6%
42 Latvia 14,276 0.1% -12.1%
43 People's Republic of China 9,445 0.1% 0.1%
44 Moldova 8,264 0.1% 2.5%
45 Estonia 6,622 0.1% NEW
46 Saudi Arabia 6,015 0.1% 1939.0%
47 Republic of Korea 5,045 0.0% NEW
48 Belarus 2,462 0.0% NEW
49 Portugal 342 0.0% 43.1%
50 Lithuania 300 0.0% -
51 Bosnia and Herzegovina 257 0.0% 37.4%
52 Azerbaijan 165 0.0% -
53 Slovenia 117 0.0% -15.8%
54 FYR Macedonia 110 0.0% 86.4%
55 Morocco 82 0.0% -
56 Faroe Islands 61 - -
57 Libya 60 - -
58 Luxembourg 46 - -
59 Tunisia 24 - -
Grand Total 11,601,716 100.0% 17.6%
Table 2.10 Ranking of Domestic Destinations
According to Passenger Traffic
Ranking Country
Scheduled & Charter
Passengers 2015
Market Share 2015
%2015
/2014
1 Thessaloniki 1,633,045 25.5% 28.9%
2 Heraklion 728,395 11.4% 13.1%
3 Thira/Santorini 726,566 11.3% 46.6%
4 Chania 673,634 10.5% 46.6%
5 Rhodes 576,222 9.0% 18.2%
6 Mikonos 288,120 4.5% 14.1%
7 Mitilini 238,589 3.7% 7.9%
8 Kerkyra/Corfu 233,740 3.6% 7.8%
9 Kos 166,228 2.6% 2.2%
10 Alexandroupolis 160,145 2.5% 3.0%
11 Chios 138,175 2.2% 9.6%
12 Samos 121,179 1.9% 3.6%
13 Ioannina 85,152 1.3% 9.0%
14 Kavala 77,972 1.2% 8.1%
15 Limnos 58,302 0.9% 7.8%
16 Kefallonia 50,964 0.8% 6.3%
17 Milos 50,632 0.8% 29.2%
18 Zakinthos 50,565 0.8% 41.0%
19 Skiathos 47,312 0.7% 48.6%
20 Paros 43,221 0.7% 8.3%
21 Naxos 40,713 0.6% 36.7%
22 Karpathos 39,443 0.6% 15.1%
23 Ikaria 37,353 0.6% 10.3%
24 Leros 27,414 0.4% -0.7%
25 Kithira 26,313 0.4% 0.4%
26 Kalimnos 23,742 0.4% 1.1%
27 Sitia 16,058 0.3% -19.9%
28 Syros 14,593 0.2% -3.9%
29 Skiros 12,973 0.2% 21.4%
30 Astypalea 11,203 0.2% 0.2%
31 Kastoria 4,625 0.1% 53.9%
32 Kozani 3,350 0.1% -3.0%
33 Aktio/Preveza 2,885 0.0% NEW
Grand Total 6,409,323 100.0% 22.3%
2 How many travelled where
16 | aia.gr
Chart 2.8 Top 10 Non-European
International Scheduled Destinations
Market Share 2015 2014
15 205 100
8.57.4
12.012.6
15.317.5
9.47.2
5.15.2
4.33.2
8.57.1
8.911.1
14.518.4
6.55.5
7.14.8
Doha
Dubai
Tel Aviv
Abu Dhabi
Cairo
New York
Beirut
Toronto
Philadelphia
Montreal
Other
Thessaloniki
Heraklion
Thira/Santorini
Chania
Rhodes
Mikonos
Mitilini
Kerkyra/Corfu
Kos
Alexandroupolis
Other
Chart 2.11 Low-cost carriers’ share in passenger traffic
Market Share 2015 2014
15 252050 10
Domestic
International
Total
Chart 2.10 Top 10 Airlines According
to Total Passenger Traffic
Market Share 2015 2014
Chart 2.9 Top 10 Domestic Destinations
Market Share 2015 2014
20 30255 15100
9.09.3
11.39.5
25.524.2
15.416.8
22.115.7
2.63.1
20.612.4
2.53.0
23.017.5
4.54.8
10.58.8
11.412.3
3.64.1
3.74.2
Aegean/Olympic
Lufthansa
easyJet
Swiss
Turkish Airlines
British Airways
Air France
Qatar Airways
Alitalia
Ryanair
1.51.3
1.9 2.3
2.0 2.5
2.32.4
2.1 2.6
3.83.2
2.5 3.1
13.6 6.9
3.4 4.0
49.8 51.1
Aerostat Handbook 2015
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Table 2.11
Airline Awards 2015
Category WinnerHighly Commended
Best of the Top 10 Airlines Turkish Arilines -
Fastest Growing Airline per Geographical Region
DomesticAegean Airlines / Olympic Air
-
Western Europe Turkish Arilines Transavia.com
EasternEurope
Ukraine International Airlines
Aegean Airlines
Middle East Aegean Airlines Etihad Airways
Overall Aegean Airlines -
Fastest Growing Airline - Seasonal European Route
Germanwings Brussels Airlines
Fastest Growing Airline - Seasonal Non-European Route
Air Canada Rouge Delta Air Lines
Best New Entrant Performance Ryanair Transavia France
Fastest Growing Airline - Thin Route
Sly Express Bulgaria Air
Highest Ranking European Destination
easyJet (London) -
Highest Ranking non-European Destination
Qatar Airways (Doha)
-
Favourite Airline among European pax
Aegean Airlines -
Favourite Airline among non-European pax
Emirates -
Special Distinction “Record Year” - Higher Contribution in Passenger Volume Increase
Ryanair -
Special Anniversary Award - Higher Passenger Volumes of the Quindecennial
Aegean Airlines Lufthansa
Average Day= Day with passenger traffic closest to the average (18,037,801/365=49,419)
Table 2.12 Peak and Average Daily Passenger Traffic
Ranking Day DateTerminal
Passengers
1 Saturday 01/08/2015 75,794
2 Friday 31/07/2015 74,482
3 Saturday 08/08/2015 74,075
4 Saturday 25/07/2015 74,015
10 Busiest Days 5 Saturday 18/07/2015 73,256
6 Thursday 30/07/2015 73,238
7 Friday 24/07/2015 73,043
8 Monday 17/08/2015 73,005
9 Sunday 02/08/2015 72,748
10 Monday 20/07/2015 72,431
30th Busiest Day 30 Monday 31/08/2015 69,808
Average Day Friday 01/05/2015 49,406
Table 2.13 Daily Passenger Peaks
Busiest Days Day DateTerminal
Passengers
Arrivals Sunday 16/08/15 13,221
Departures Friday 24/07/15 13,226
Total Friday 24/07/15 25,510
Arrivals Saturday 01/08/15 26,437
Departures Saturday 29/08/15 26,722
Total Saturday 01/08/15 51,485
Arrivals Saturday 01/08/15 37,681
Departures Saturday 01/08/15 38,113
Total Saturday 01/08/15 75,794
Do
me
stic
Inte
rnati
on
al
Tota
l
2015 2014
Chart 2.12 Load Factors of Scheduled Non-Stop Flights Annual Development 2014-2015
61.5
61.6
27.0
26.0
4.6
4.4
6.9
8.0
Star Alliance
Oneworld
Skyteam
30 60 8040 50 70100 20
Market Share 2015 2014
Chart 2.13Alliances’ Market Share in Total Passenger Traffic
Non-Allied Carriers
Domestic
Total
International
30 60 8040 50 70100 20
78.5
77.0
77.5
78.7
77.7
75.9
Chart 2.14
Top 10 Aircraft Types According to Passenger Traffic
Market Share 2015 2014
30 504010 200
1.41.5
Airbus A330-300
4.04.9Airbus A319
17.511.3
Boeing B737 - 800
1.80.8
Boeing B777-300ER
35.640.7Airbus A320
7.46.4Other
1.01.6
Boeing B767-300
4.01.7
Airbus A320- Sharklets
8.29.9Dash8 - 400
17.719.1Airbus A321
1.42.1
Airbus A330-200
CountingAirplanes
3
18 | aia.gr
In 2015 the airport’s overall number of flights amounted to 176.2 thousands and grew considerably, by 14%.
In 2015 the airport’s overall number of flights amounted to 176.2 thousands and grew considerably. Both domestic and international flights grew by 11.2% and 16.2% respectively, with airline services posting double digit increase in both domestic and international sectors in the first three quarters. Similarly to passengers, a slowdown was observed in the last quarter which was more evident in domestic operations resulting from the consolidation of domestic services of Aegean and Olympic Air.
In respect of international flights, a sharp increase in the offered services was recorded in all regions. The continents of America and Africa were supported by enhanced and expanded services and witnessed rapid growth by 50% and 44% respectively. As a result of the above, the share of international flights increased from 56.5% in 2014 to 57.6% in 2015. With a share of 86.3%, Europe is the largest international market, followed by the Middle East with 9.1%, whereas Africa, America and the rest of Asia follow with much lower shares of less than 3% .
Almost 86% of the airport’s flights are scheduled services, with the total flight market being completed by cargo
(3.2%), charter (0.6%), as well as other non-commercial flights (5.3%).
Italy, Germany and the UK were the most frequently served countries out of Athens with scheduled services during 2015. Regarding ranking of European destinations, for a third consecutive year London was at the top with Rome keeping the 2nd place similar to 2014 and followed by Istanbul. Outside Europe in 2015 Doha and Tel Aviv maintained their top two positions in that order, this year followed by Cairo, while New York and Toronto represent the North American market in the top-10, although directly served only during the summer period.
The list with the top-10 airlines begins with the two home-based carriers, Aegean/OA and Ryanair, which account for 57% and 10% of the airport’s passenger movements respectively, followed by Lufthansa and easyjet (2.5% each). Almost 77% of the airport’s scheduled services are operated by alliance airline members, with Star alliance having the strongest presence in the Athens market with 67.1%, largely due to the Aegean membership. The presence of Skyteam (6%) and Oneworld (3.7%) is still limited, while a considerable 23.2% of
the airport’s operations are served by non-allied carriers.
Low-cost carriers operations enhanced their presence to the airport’s scheduled flights, accounting for 17.5% as compared to 12.6% in 2014. Ryanair services to Greek destinations account for 13% of the domestic market, while the enhanced international services of Ryanair together with the dynamic development of the other low cost carriers brought up the LCC share on international operations from 16% in 2014 to 21% in 2015.
Airbus 320 continued to be the most commonly used aircraft type in airline operations to/from Athens with a 29%, followed by Dash8-400 in the 2nd place with 14.6%. Boeing B737-800 Winglets climbed up from 4th to 3rd position, acquiring a 11.9% share (vs. a 7.9% in 2014), largely due to Ryanair operations.
Friday 17th of July was the peak day in terms of total aircraft movements with 731 flights. It was also the day with the highest number of arriving, departing, domestic and international flights. From the examined peaks, only international and total arrivals were differentiated, peaking two weeks later, on Friday 31st of July.
Aerostat Handbook 2015
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5
10
15
20
25
0
Chart 3.1 Monthly A/C Movements Development 2014-2015
Growth 2014/2015 InternationalDomestic Total
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Table 3.1 Monthly Distribution of A/C Movements: Arrivals/Departures
ARRIVALS DEPARTURES TOTAL
Month 2015%
2015/2014 2015%
2015/2014 2015%
2015/2014
January 5,370 17.1% 5,379 17.0% 10,749 17.1%
February 4,839 15.4% 4,830 15.3% 9,669 15.4%
March 5,630 18.4% 5,641 18.8% 11,271 18.6%
April 7,195 17.7% 7,194 17.5% 14,389 17.6%
May 7,940 16.9% 7,930 16.7% 15,870 16.8%
June 9,013 18.2% 8,996 18.2% 18,009 18.2%
July 10,133 15.9% 10,119 15.6% 20,252 15.7%
August 10,163 14.0% 10,181 14.4% 20,344 14.2%
September 8,569 11.1% 8,583 11.2% 17,152 11.1%
October 7,510 6.8% 7,502 6.6% 15,012 6.7%
November 5,802 9.0% 5,805 9.1% 11,607 9.0%
December 5,915 8.2% 5,917 8.3% 11,832 8.2%
Year Total 88,079 14.0% 88,077 14.0% 176,156 14.0%
Table 3.2 Monthly Distribution of A/C Movements: Domestic/International
DOMESTIC INTERNATIONAL TOTAL
Month 2015%
2015/2014 2015%
2015/2014 2015%
2015/2014
January 4,662 15.9% 6,087 18.0% 10,749 17.1%
February 4,168 12.6% 5,501 17.6% 9,669 15.4%
March 4,824 16.6% 6,447 20.1% 11,271 18.6%
April 6,123 10.7% 8,266 23.3% 14,389 17.6%
May 6,721 9.4% 9,149 22.8% 15,870 16.8%
June 7,840 18.7% 10,169 17.8% 18,009 18.2%
July 8,637 16.1% 11,615 15.4% 20,252 15.7%
August 8,533 12.4% 11,811 15.5% 20,344 14.2%
September 7,218 7.7% 9,934 13.7% 17,152 11.1%
October 6,173 1.6% 8,839 10.6% 15,012 6.7%
November 4,939 6.8% 6,668 10.7% 11,607 9.0%
December 4,902 5.1% 6,930 10.5% 11,832 8.2%
Year Total 74,740 11.2% 101,416 16.2% 176,156 14.0%
3 Counting Airplanes
20 | aia.gr
Table 3.3 Monthly Distribution of A/C Movements by Flight Type
COMMERCIAL
NON-COMMERCIAL GRAND TOTAL
Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other
January 9,509 44 289 149 252 506 10,749
February 8,505 19 300 140 278 427 9,669
March 9,958 28 326 153 282 524 11,271
April 12,735 78 345 113 495 623 14,389
May 13,806 120 347 117 779 701 15,870
June 14,871 150 382 121 1,423 1,062 18,009
July 16,748 148 389 115 1,719 1,133 20,252
August 16,768 231 353 91 1,874 1,027 20,344
September 14,619 151 372 127 1,077 806 17,152
October 13,104 70 344 139 616 739 15,012
November 10,279 21 317 179 318 493 11,607
December 10,607 35 207 246 268 469 11,832
Year Total 151,509 1,095 3,971 1,690 9,381 8,510 176,156
Table 3.4 Monthly Distribution of A/C Movements: Intra-/Extra-Schengen
INTRA SCHENGEN EXTRA SCHENGEN TOTAL
Month 2015 % 2015/2014 2015 % 2015/2014 2015 % 2015/2014
January 7,714 18.4% 3,035 13.9% 10,749 17.1%
February 6,920 16.0% 2,749 13.7% 9,669 15.4%
March 8,150 19.6% 3,121 16.1% 11,271 18.6%
April 10,593 15.8% 3,796 22.9% 14,389 17.6%
May 11,689 15.3% 4,181 21.2% 15,870 16.8%
June 13,352 18.7% 4,657 16.7% 18,009 18.2%
July 15,176 15.1% 5,076 17.6% 20,252 15.7%
August 15,332 13.7% 5,012 15.8% 20,344 14.2%
September 12,590 10.8% 4,562 12.0% 17,152 11.1%
October 10,864 5.9% 4,148 8.8% 15,012 6.7%
November 8,323 8.1% 3,284 11.2% 11,607 9.0%
December 8,420 7.9% 3,412 9.0% 11,832 8.2%
Year Total 129,123 13.6% 47,033 15.0% 176,156 14.0%
Intra Schengen EU
Intra-Schengen non-EU
Extra Schengen EU
Extra-Schenen non-EU
10 20 30 40 5010 20 30 40 500 0
70.5
2.8
11.0
15.7
70.5
3.0
11.2
15.3
Market Share Market Share2015 20152014 2014
Chart 3.2 Structure of A/C Movements Traffic Chart 3.3 A/C Movements Breakdown Schengen/EU
Domestic Scheduled37.337.7
Domestic Charter0.10.1
Domestic Cargo1.51.8
International Charter
0.60.7
International Scheduled
48.747.1
International Cargo1.81.9
Other10.28.6
60 70 80
Aerostat Handbook 2015
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30 60 8040 50 7010 200
Western Europe73.274.1
Eastern Europe13.113.5
Middle East9.18.8
Rest of Asia0.30.4
Africa2.41.9
America1.61.3
Market Share 2015 2014
Chart 3.5 Segmentation of International A/C Movements by Geographical Region
Domestic
Domestic
42.4
56.5 43.5
Chart 3.4 Segmentation of A/C Movements by Domestic/International
Market Share 2015 2014
Chart 3.6/3.7 Top 10 International Markets/Countries for Scheduled /Charter Pax Movements
Market Share 2015 Scheduled Charter
International
International
Unit
ed
Kin
gd
om
Belg
ium
Sp
ain
Fra
nce
Sw
itze
rland
Neth
erl
and
s
Russ
ian F
ed
era
tio
n
Germ
any
Cze
ch R
ep
ub
lic
Italy
Turk
ey
Bela
rus
Slo
vakia
Po
land
Cyp
rus
Isra
el
57.6
35.7
11.2 8.1
10.9
9.6
7.3
7.3
6.9
5.0
10.92.9
2.5
2.9
5.4
5.0
3.6
2.8
2.5
2.8
4.9
Oth
er
33.4
18.5
3 Counting Airplanes
22 | aia.gr
Table 3.5 Top 10 International Markets/Countries
for Scheduled Pax Movements
Ranking Country
A/CMovements
2015
Market Share 2015
%2015
/2014
1 Italy 9,585 11.2% 19.9%
2 Germany 9,337 10.9% 9.6%
3 United Kingdom 8,232 9.6% 18.4%
4 France 6,307 7.3% 12.3%
5 Turkey 6,307 7.3% 13.2%
6 Cyprus 5,924 6.9% 11.0%
7 Switzerland 4,280 5.0% 10.6%
8 Spain 2,526 2.9% 24.1%
9 Belgium 2,482 2.9% 27.4%
10 Netherlands 2,167 2.5% 6.0%
Other 28,699 33.4% 25.7%
Total 85,846 100.0% 18.0%
Table 3.6 Top 10 International Markets/Countries
for Charter Pax Movements
Ranking Country
A/C Movements
2015
Market Share 2015
%2015
/2014
1 France 350 35.7% 0.3%
2 Spain 107 10.9% 181.6%
3 Italy 79 8.1% -36.8%
4 Russian Federation 53 5.4% -59.8%
5 Israel 49 5.0% 53.1%
6 Czech Republic 48 4.9% 220.0%
7 Poland 35 3.6% -50.7%
8 Slovakia 27 2.8% -3.6%
9 United Kingdom 27 2.8% -44.9%
10 Belarus 25 2.5% NEW
Other 181 18.5% -22.0%
Total 981 100.0% -8.4%
Chart 3.6 Top 10 International Markets/Countries for Scheduled Pax Movements
Chart 3.7 Top 10 International Markets/Countries for Charter Pax Movements
Market Share
Market Share
2015 2014
2015 2014
30
30
25
25
35
4035
15
15
10
10
5
5
20
20
0
0
11.2
35.7
11.0
32.6
Italy
France
33.4
18.5
31.4
21.7
Other
Other
2.5
2.5
2.8
0.0
Netherlands
Belarus
5.0
3.6
5.3
6.6
Switzerland
Poland
10.9
10.9
11.7
3.5
Germany
Spain
2.9
2.8
2.8
2.6
Spain
Slovakia
7.3
5.0
7.7
3.0
Turkey
Israel
2.9
2.8
2.7
4.6
Belgium
United Kingdom
9.6
8.1
9.6
11.7
United Kingdom
Italy
6.9
4.9
7.3
1.4
Cyprus
Czech Republic
7.3
5.4
7.7
12.3
France
Russian Federation
Aerostat Handbook 2015
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Table 3.7 Ranking of International Markets/
Countries according to A/C Movements
Ranking Country*
Scheduled & Charter
Pax A/C Movements
2015
Market Share 2015
%2015
/2014
1 Italy 9,664 11.1% 19.1%
2 Germany 9,361 10.8% 8.6%
3 United Kingdom 8,259 9.5% 18.0%
4 France 6,657 7.7% 11.6%
5 Turkey 6,321 7.3% 12.8%
6 Cyprus 5,925 6.8% 11.0%
7 Switzerland 4,283 4.9% 10.7%
8 Spain 2,633 3.0% 27.0%
9 Belgium 2,486 2.9% 27.4%
10 Netherlands 2,167 2.5% 5.9%
11 Russian Federation 2,036 2.3% -0.6%
12 Qatar 1,887 2.2% 30.0%
13 Austria 1,869 2.2% 51.3%
14 Egypt 1,801 2.1% 42.9%
15 United Arab Emirates 1,774 2.0% -10.5%
16 Israel 1,547 1.8% 14.5%
17 Serbia 1,546 1.8% -1.5%
18 Romania 1,531 1.8% 1.6%
19 Bulgaria 1,420 1.6% 2.9%
20 Denmark 1,359 1.6% 29.4%
21 Lebanon 1,262 1.5% 85.0%
22 Albania 1,172 1.3% 13.6%
23 Poland 1,108 1.3% 16.9%
24 USA 922 1.1% 50.7%
25 Ukraine 874 1.0% 30.4%
26 Sweden 839 1.0% 27.9%
27 Jordan 817 0.9% 50.2%
28 Hungary 715 0.8% 129.9%
29 Canada 677 0.8% 65.9%
30 Czech Republic 600 0.7% 35.4%
31 Bahrain 405 0.5% 80.8%
32 Croatia 347 0.4% 66.0%
33 Malta 340 0.4% 63.5%
34 Finland 274 0.3% 226.2%
35 Slovakia 259 0.3% NEW
36 Norway 244 0.3% -19.2%
37 Iran 218 0.3% NEW
38 People's Republic of China 208 0.2% 0.0%
39 Armenia 175 0.2% 136.5%
40 Latvia 165 0.2% -2.9%
41 Georgia 149 0.2% -2.0%
42 Republic of Ireland 116 0.1% -2.5%
43 Moldova 112 0.1% -15.2%
44 Saudi Arabia 94 0.1% NEW
45 Singapore 90 0.1% 25.0%
46 Estonia 52 0.1% NEW
47 Belarus 25 0.0% -
48 Republic of Korea 18 0.0% NEW
49 Lithuania 4 0.0%
50 Azerbaijan 4 0.0%
51 Libya 3 0.0%
52 Bosnia & Herzegovina 2 0.0%
53 Portugal 2 0.0%
54 Slovenia 2 0.0%
55 Morocco 2 0.0%
56 FYR Macedonia 1 0.0%
57 Tunisia 1 0.0%
58 Faroe Islands 1
59 Luxembourg 1
60 Mauritius 1
Total 86,827 100.0% 17.7%
* The country of first origin for arrivals and of last destination for departures
Chart 3.8 Top 10 European Destinations for Scheduled
Pax Movements
Market Share 2015 2014
30 40 5010 200
10.09.6London
43.540.9Other
3.33.0Brussels
3.74.0Munich
808.2Rome
3.73.6Milan
6.37.4Larnaca
3.54.0Frankfurt
7.28.1Istanbul
3.83.8Zurich
7.07.3Paris
Chart 3.9 Top 10 non-European Destinations
for Scheduled Pax Movements
Market Share 2015 2014
155 10 200
16.216.5Doha
13.211.0Other
3.52.5Bahrain
6.810.2Dubai
12.915.0Tel Aviv
4.73.7New York
8.512.3Abu Dhabi
3.73.0Toronto
12.712.9Cairo
7.06.2Amman
10.87.7Beirut
Chart 3.10 Top 10 Domestic Destinations
for Scheduled Pax Movements
Market Share 2015 2014
155 10 200
14.914.2Thessaloniki
35.637.2Other
3.63.5Kos
4.54.2Mitilini
8.59.2Heraklion
3.73.6Chios
6.37.2Rhodes
3.63.3Alexandroupolis
8.06.73Thira/Santorini
4.84.9Mikonos
6.76.0Chania
25 30 35 40
3 Counting Airplanes
24 | aia.gr
* In the cases of international flights with intermediate stop(s), the cities included in the routing are presented together
Table 3.8 Ranking of International Destinations according to A/C Movements
Ranking City*
Scheduled & Charter
Pax A/C Movements
2015
Market Share 2015
%2015
/2014
1 London 7,397 8.5% 20.5%
2 Rome 5,937 6.8% 13.3%
3 Istanbul 5,364 6.2% 3.1%
4 Paris 5,339 6.1% 9.7%
5 Larnaca 4,656 5.4% -2.1%
6 Zurich 2,822 3.3% 17.7%
7 Milan 2,805 3.2% 18.5%
8 Munich 2,759 3.2% 3.8%
9 Frankfurt 2,629 3.0% 3.3%
10 Brussels 2,484 2.9% 27.5%
11 Doha 1,887 2.2% 30.0%
12 Vienna 1,869 2.2% 51.3%
13 Amsterdam 1,851 2.1% -1.3%
14 Moscow 1,843 2.1% 2.2%
15 Tel Aviv 1,547 1.8% 14.5%
16 Belgrade 1,546 1.8% -1.5%
17 Bucharest 1,531 1.8% 1.6%
18 Cairo 1,493 1.7% 42.3%
19 Geneva 1,461 1.7% -0.8%
20 Sofia 1,420 1.6% 2.9%
21 Madrid 1,370 1.6% 45.0%
22 Copenhagen 1,358 1.6% 29.8%
23 Dusseldorf 1,318 1.5% 29.3%
24 Paphos 1,269 1.5% 119.2%
25 Berlin 1,248 1.4% 26.3%
26 Barcelona 1,209 1.4% 12.6%
27 Tirana 1,172 1.3% 13.6%
28 Warsaw 1,071 1.2% 21.8%
29 Beirut 1,029 1.2% 50.9%
30 Abu Dhabi 986 1.1% -8.7%
31 Izmir 952 1.1% 146.6%
32 Kiev 873 1.0% 30.3%
33 Stockholm 825 1.0% 30.3%
34 Amman 817 0.9% 50.2%
35 Stuttgart 791 0.9% -0.9%
36 Dubai 788 0.9% -12.6%
37 Budapest 715 0.8% 129.9%
38 Prague 600 0.7% 35.4%
39 New York 552 0.6% 71.4%
40 Manchester 544 0.6% -6.8%
41 Hamburg 458 0.5% 57.9%
42 Bahrain 405 0.5% 80.8%
43 Toronto 375 0.4% 60.3%
44 Philadelphia 370 0.4% 27.6%
45 Lyon 360 0.4% 23.7%
46 Malta 340 0.4% 63.5%
47 Eindhoven 316 0.4% 85.9%
48 Venice 315 0.4% 33.5%
49 Nantes 282 0.3% 19.5%
50 Alexandria 272 0.3% 29.5%
51 Helsinki 271 0.3% 230.5%
52 Naples 268 0.3% 63.4%
53 Marseille 266 0.3% -25.5%
54 Bratislava 259 0.3% NEW
55 Montreal 251 0.3% 83.2%
56 Oslo 244 0.3% -19.2%
57 *Larnaca-Beirut 233 0.3%
58 Toulouse 232 0.3% NEW
59 Tehran 218 0.3% NEW
60 Edinburgh 210 0.2% 0.5%
61 *Munich-Beijing 208 0.2% 0.0%
62 Yerevan 175 0.2% 136.5%
63 *Dubrovnik-Zagreb 172 0.2% 8.9%
64 Riga 165 0.2% -2.9%
65 Tbilisi 148 0.2% -2.9%
66 St Petersburg 140 0.2% -10.3%
67 Dubrovnik 128 0.1%
68 Catania 117 0.1% 72.1%
69 Dublin 116 0.1% -2.5%
70 Chisinau 112 0.1% -15.2%
71 Birmingham 105 0.1% 54.4%
Ranking City*
Scheduled & Charter
Pax A/C Movements
2015
Market Share 2015
%2015
/2014
72 Pisa 105 0.1% NEW
73 Riyadh 94 0.1% NEW
74 Singapore 90 0.1% 25.0%
75 Bordeaux 88 0.1% NEW
76 Hanover 82 0.1% -30.5%
77 Cologne 76 0.1% -11.6%
78 Nice 70 0.1% 20.7%
79 Bari 64 0.1% NEW
80 Krasnodar 52 0.1% -34.2%
81 Tallinn 52 0.1% NEW
82 *Montreal-Toronto 51 0.1% 37.8%
83 Palermo 47 0.1% NEW
84 Split 46 0.1%
85 Sharm el Sheikh 36 0.0%
86 Bilbao 25 0.0%
87 Minsk 25 0.0%
88 Poznan 22 0.0%
89 Seoul 18 0.0% NEW
90 Gothenburg 14 0.0%
91 Deauville 14 0.0%
92 Katowice 13 0.0%
93 Valladolid 8 0.0%
94 Malaga 5 0.0%
95 Vilnius 4 0.0%
96 Valencia 3 0.0%
97 Rovaniemi 3 0.0%
98 Sarajevo 2 0.0%
99 Strasbourg 2 0.0%
100 El Beida 2 0.0%
101 LjubljanaB 2 0.0%
102 Belfast 2 0.0%
103 Trieste 2 0.0%
104 Ancona 2 0.0%
105 Baku 2 0.0%
106 Casablanca 2 0.0%
107 Clermont-Ferrand 2 0.0%
108 Granada 2 0.0%
109 Leon 2 0.0%
110 Ostend 2 0.0%
111 Porto 2 0.0%
112 Qabala 2 0.0%
113 Salamanca 2 0.0%
114 Santander 2 0.0%
115 Seville 2 0.0%
116 Verona 2 0.0%
117 Vitoria 2 0.0%
118 Antalya 1 0.0%
119 Billund 1 0.0%
120 Cherbourg 1 0.0%
121 Skopje 1 0.0%
122 East Midlands 1 0.0%
123 Tunis 1 0.0%
124 Alicante 1 0.0%
125 Batumi 1 0.0%
126 Bodrum 1 0.0%
127 Dnepropetrovsk 1 0.0%
128 Faroe Islands 1 0.0%
129 Gdansk 1 0.0%
130 Kayseri 1 0.0%
131 Kutahya Zafer 1 0.0%
132 Lille 1 0.0%
133 Luxembourg 1 0.0%
134 Mauritius 1 0.0%
135 Misurata 1 0.0%
136 Nevsehir 1 0.0%
137 Nizhniy Novgorod 1 0.0%
138 Zadar 1 0.0%
139 Zielona Gora 1 0.0%
Total 86,827 100.0% 17.7%
Aerostat Handbook 2015
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* In the cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together.
Table 3.9 Ranking of Domestic Destinations
according to A/C Movements
Ranking City*
Scheduled & Charter Pax
A/C Movements 2015
Market Share 2015
%2015
/2014
1 Thessaloniki 9,782 14.9% 18.1%
2 Heraklion 5,597 8.5% 4.3%
3 Thira/Santorini 5,249 8.0% 33.7%
4 Chania 4,387 6.7% 25.2%
5 Rhodes 4,135 6.3% -2.0%
6 Mikonos 3,162 4.8% 11.1%
7 Mitilini 2,929 4.5% 19.3%
8 Chios 2,438 3.7% 16.2%
9 Alexandroupolis 2,361 3.6% 21.6%
10 Kos 2,343 3.6% 15.1%
11 Kerkyra/Corfu 2,311 3.5% -9.6%
12 Paros 2,238 3.4% 2.0%
13 Samos 2,198 3.3% 10.2%
14 Milos 1,645 2.5% 32.9%
15 Kavala 1,346 2.0% 12.7%
16 Naxos 1,342 2.0% 32.9%
17 Ioannina 1,305 2.0% 11.7%
18 Karpathos 1,023 1.6% 8.5%
19 Leros 1,002 1.5% -1.3%
20 Limnos 967 1.5% 0.9%
21 Zakinthos 966 1.5% 24.8%
22 Skiathos 914 1.4% 51.1%
23 Kalimnos 808 1.2% -7.1%
24 Ikaria 776 1.2% 2.1%
25 Kefallonia 768 1.2% -2.9%
26 Kithira 731 1.1% -1.5%
27 Sitia 626 1.0% -2.2%
28 Syros 620 0.9% -0.6%
29 * Kastoria-Kozani 607 0.9% 6.1%
30 Astypalea 524 0.8% -1.5%
31 Skiros 300 0.5% 3.4%
32 Aktio/Preveza 88 0.1% NEW
Grand Total 65777 100.0% 12.7%
Chart 3.11 Top 10 Airlines according to
Scheduled & Charter Pax A/C Movements
Market Share 2015 2014
40 60502010 300
57.059.4
Aegean Airlines/Olympic Air
17.919.2Other
1.50.5
Astra Airlines
1.71.9British Airways
10.05.3Ryanair
1.71.8
Turkish Airlines
1.92.3Swiss
1.61.9Alitalia
2.62.8Lufthansa
1.72.1Air France
2.53.0easyJet
67.1
69.5
23.2
20.2
3.7
3.5
6.0
6.9
Star Alliance
Oneworld
Skyteam
30 60 8040 50 70100 20
Alliances Market Share 2015 2014
Chart 3.12 Alliances’ Market Share in International Scheduled A/C Movements
Non-allied Carriers
2015 2014
Chart 3.13 Low-cost carriers’ share in scheduled A/C Movements
Domestic
Total
International
15 255 100 20
12.7
21.2
17.5
16.4
12.6
7.9
Chart 3.14 Top 10 A/C Types
according to Number of Flights
2015 2014
3025 3515105 200
29.031.8Airbus A320
17.918.4
Agusta A-109
Other
1.00.9
ATR42-300/320
3.01.2
14.616.5
Dash8-400
1.72.2
Airbus A320-Sharklets
4.75.1Dash8-100
1.30.2
Fairchild Merlin
11.97.9
Boeing B737-800 Winglets
3.84.2Airbus A319
11.211.5Airbus A321
Market Share
3 Counting Airplanes
26 | aia.gr
Table 3.12 Monthly Distribution of MTOW by Flight Type (in tonnes)
COMMERCIALNON-COMMERCIAL GRAND TOTAL
Month Scheduled Pax Charter Pax Scheduled Cargo Charter Cargo Other
January 644,406 2,728 16,578 9,717 7,163 11,648 692,240
February 575,408 1,485 17,354 9,413 7,219 10,993 621,872
March 675,506 1,530 19,392 10,815 6,358 11,855 725,456
April 873,310 5,184 19,934 9,225 9,362 19,276 936,290
May 974,886 8,100 20,011 9,024 11,083 21,616 1,044,721
June 1,043,608 10,510 20,660 9,374 62,890 28,870 1,175,912
July 1,183,222 14,345 21,773 9,588 19,624 26,973 1,275,524
August 1,177,524 20,806 20,086 7,622 21,878 24,771 1,272,688
September 1,027,880 11,640 20,529 10,127 15,532 22,088 1,107,796
October 914,247 5,136 21,336 9,504 10,578 22,925 983,725
November 694,739 1,546 22,418 8,916 7,461 14,891 749,971
December 715,790 2,425 17,683 13,553 10,821 12,614 772,885
Year Total 9,847,720 199,634 246,239 125,235 197,655 233,060 11,359,079
Table 3.10 Peak and Average Daily A/C Movements
RANKING DAY DATE No. OF FLIGHTS
1 Friday 17/07/2015 731
2 Friday 31/07/2015 714
3 Friday 07/08/2015 693
4 Saturday 01/08/2015 692
10 Busiest Days 5 Friday 24/07/2015 686
6 Friday 03/07/2015 684
7 Thursday 23/07/2015 681
8 Thursday 06/08/2015 678
9 Saturday 18/07/2015 678
10 Thursday 16/07/2015 676
30th Busiest Day 30 Tuesday 18/08/2015 658
Average Day Monday 11/05/2015 482
Average Day Wednesday 08/04/2015 482
Average Day = Day with a/c movements traffic closest to the average (176,156/365=483)
Table 3.11 Daily A/C Movements Peaks
DAY DATE No. OF FLIGHTS
Arrivals Friday 17/07/2015 158
Departures Friday 17/07/2015 154
Total Friday 17/07/2015 312
Arrivals Friday 31/07/2015 209
Departures Friday 17/07/2015 217
Total Friday 17/07/2015 419
Arrivals Friday 31/07/2015 361
Departures Friday 17/07/2015 371
Total Friday 17/07/2015 731
Do
mest
icIn
tern
ati
on
al
Tota
l Tra
ffic
Aerostat Handbook 2015
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28 | aia.gr
Tonnes upin the sky
4
Aerostat Handbook 2015
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Cargo volumes posted a healthy 4.1% increase compared to the previous year reaching a total uplift of 80,476 tonnes.
In 2015, according to IATA, global air freight volumes expanded by 2.2% overall, however at a slower rate that in 2014 (4.5%). One of the main drivers of this development has been the stagnating trade growth in Europe (-0.1%) and Asia (2.3%), the top two regions that account for 61% of the total freight traffic. In addition, with the exception of the Middle East that exhibited a robust 11.3% growth compared to 2014, the remaining regions also experienced weak demand during 2015 (i.e. Latin America -6.0%, North America 0.4% and Africa 1.4%). It is worth noting that as per IATA’s forecasts, due to aggressive market conditions and shorter global supply chains, air cargo will grow in pace with global trade from now on rather than outperforming it.
AIA’s local air-cargo market, showing rather little correlation to the international market conditions, continued to witness significant growth during 2015 despite the troublesome financial developments in Greece. Specifically, cargo volumes posted a healthy 4.1% increase compared to the previous year reaching a total uplift of 80,476 tonnes. This was the second consecutive year that air freight volumes expanded benefiting mainly from the improved positive performance of international traffic (+5.3%). On the other hand, the domestic sector suffered a further decline of -6.2% despite a considerable improvement of the
inbound traffic (+4.7%).Finally, the market share between
the freighter and the passenger flights in terms of volumes remained at almost the same levels as in the previous year. In particular, traffic carried on freighters represents 37% and traffic on passenger flights 63% of the total market.
Highlights of the various market segments include:
International trafficTotal international freight and mail traffic (90% of the market) amounted to 72,341 tonnes (+5.3%). A noteworthy development includes the double-digit growth of Greek exports (+12.7%). Under very difficult economic conditions and for a second year in a row international outbound freight volumes continued to see a strong expansion reaching 33.727 tonnes, the second best figure since the airport’s opening. As a result, although Greece is an importing country, for the first time the balance between the inbound and the outbound international segment was reversed (52% outbound versus 48% inbound freight).
In the inbound sector the upward trend recorded during the first half of the year was abruptly interrupted during the months of July and August (-24.6% and -13.9 respectively) resulting at year-end in a moderate uptick of total volumes (+1.2%).
Mail traffic declined by 6.7% overall in 2015. Especially inbound volumes
plummeted by almost 13% facing an average drop of 30% during the summer period (July to September).
Ten airlines carried approximately 83% of the international traffic. These include: DHL, Aegean Airlines, Emirates, TNT, UPS, Qatar Airways, Lufthansa, British Airways Worldcargo, Turkish Airlines and Fedex.
Finally, focusing on the cargo aircraft traffic, volumes carried on freighters reached 27,562 tonnes improving over 2014 results (+2.6%) but achieving a slightly lower market share (38% compared to 39% in 2014). Similarly, the four integrators (DHL, FedEx, TNT and UPS) increased their uplift by 2.3% but reached a marginally decreased market share (36% vs. 37%).
Domestic trafficTotal domestic freight and mail traffic (10% of the market) reached 8,135 tonnes hitting rock-bottom (-6.2%). While incoming freight slightly improved (+4.7%) in 2015, outbound volumes kept on shrinking (-7.6%) indicating an unsettled home market. Similarly, mail volumes plunged by 9% compared to 2014.
Four airlines were active in the domestic sector with Aegean Airlines taking the lead, followed by Swiftair Hellas, Olympic Air and Epsilon Aviation. The two home-based cargo operators (Swiftair Hellas and Epsilon Aviation) almost levelled the previous year market share and reached 27.8%.
4 Tonnes up in the sky
30 | aia.gr
Table 4.1 Monthly Cargo Uplift (tonnes)
Month Freight % 2015/2014 Mail % 2015/2014 Total Cargo % 2015/2014
January 5,159.9 0.9% 780.9 -6.6% 5,940.7 -0.2%
February 5,468.3 9.5% 671.3 -1.4% 6,139.5 8.2%
March 6,383.7 10.5% 755.5 3.6% 7,139.2 9.7%
April 5,891.2 1.7% 719.0 -7.9% 6,610.2 0.6%
May 6,095.1 4.3% 704.4 -11.5% 6,799.5 2.4%
June 6,403.3 8.8% 701.4 -5.5% 7,104.7 7.2%
July 5,635.9 -6.7% 621.1 -19.1% 6,257.0 -8.1%
August 4,805.3 -3.7% 554.2 -19.5% 5,359.5 -5.7%
September 6,201.7 4.9% 661.6 -11.5% 6,863.2 3.1%
October 6,523.9 7.3% 761.1 -10.1% 7,284.9 5.1%
November 6,519.8 17.3% 780.3 0.3% 7,300.1 15.2%
December 6,733.0 11.6% 944.1 2.9% 7,677.1 10.4%
Total 2015 71,821.0 5.6% 8.654,7 -7.1% 80,475.8 4.1%
Chart 4.2 Freight & Mail Monthly Uplift Inbound 2015-2014
Thousand tonnes
0.2
3
3.5
0.6
0.5
0.3
0.4
2
2.5
1.5
Jan
Jan
Feb
Feb
Mar
Mar
Apr
Apr
May
May
Jun
Jun
Jul
Jul
Aug
Aug
Sep
Sep
Oct
Oct
Nov
Nov
Dec
Dec
Freight
Chart 4.1 Freight & Mail Monthly Uplift 2015-2014
Thousand tonnes
0.4
6
7
1
0.6
0.8
5
4
Jan
Jan
Feb
Feb
Mar
Mar
Apr
Apr
May
May
Jun
Jun
Jul
Jul
Aug
Aug
Sep
Sep
Oct
Oct
Nov
Nov
Dec
Dec
Freight
2015 2014
2015 2014
Aerostat Handbook 2015
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Table 4.2 Monthly Freight Uplift (tonnes)
Month Inbound%
2015/2014 Outbound%
2015/2014
January 2,428.0 0.6% 2,731.9 1.2%
February 2,594.4 18.8% 2,873.8 2.2%
March 2,877.8 6.5% 3,506.0 14.0%
April 2,732.3 -1.3% 3,158.9 4.4%
May 2,786.0 2.9% 3,309.1 5.5%
June 3,174.0 5.6% 3,229.3 12.2%
July 2,316.0 -24.4% 3,320.0 11.4%
August 1,932.4 -13.7% 2,873.0 4.4%
September 2,863.7 0.3% 3,337.9 9.2%
October 2,894.6 -0.5% 3,629.3 14.4%
November 3,024.9 14.7% 3,494.9 19.7%
December 3,116.2 10.1% 3,616.8 12.9%
Total 2015 32,740.2 1.3% 39,080.8 9.4%
Table 4.3 Monthly Mail Uplift (tonnes)
Month Inbound%
2015/2014 Outbound%
2015/2014
January 455.3 -5.9% 325.6 -7.6%
February 384.9 -0.7% 286.4 -2.3%
March 430.3 -0.8% 325.2 10.0%
April 391.4 -9.5% 327.6 -5.9%
May 385.6 -13.4% 318.9 -9.2%
June 382.5 -10.1% 318.9 0.7%
July 299.9 -27.6% 321.2 -9.2%
August 252.3 -30.1% 301.9 -7.9%
September 320.9 -21.4% 340.7 0.3%
October 387.2 -17.0% 373.9 -1.7%
November 408.1 -6.7% 372.2 9.2%
December 488.8 -4.4% 455.3 12.1%
Total 2015 4,587.1 -11.9% 4,067.6 -0.9%
Chart 4.3 Freight & Mail Monthly Uplift Outbound 2015-2014
Thousand tonnes
0.2
3.5
4
0.5
0.4
0.3
3
2.5
Jan
Jan
Feb
Feb
Mar
Mar
Apr
Apr
May
May
Jun
Jun
Jul
Jul
Aug
Aug
Sep
Sep
Oct
Oct
Nov
Nov
Dec
Dec
Freight
2015 2014
Freight in Freight in
Mail in Mail in
Cargo in Cargo in
Freight out Freight out
Mail out Mail out
Cargo out Cargo out
7,0001,000 2,000 3,000 6,000 30,000 40,0004,000 10,0005,000 20,0000 0
1,264 31,476
5,353 33,727
570 4,018
948 3,120
1,834 35,493
6,301 36,847
1,208 31,105
5,794 29,918
607 4,599
1,058 3,048
1,816 35,704
6,853 32,966
Weight (tonnes)Weight (tonnes)Growth 2015/2014 Growth 2015/20142015 2014 2015 2014
Chart 4.4 Domestic Cargo Uplift 2015-2014 Chart 4.5 International Cargo Uplift 2015-2014
4.7% 1.2%
-7.6% 12.7%
-6.2% -12.6%
-10.4% 2.4%
-8.0% 11.8%
1.0% -0.6%
4 Tonnes up in the sky
32 | aia.gr
Chart 4.6 Monthly Freight Uplift 2015
Thousand tonnes
3.5
3
2.5
2
4
1.5
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Inbound Outbound
Chart 4.7 Monthly Mail Uplift 2015
Thousand tonnes
0.4
0.3
0.5
0.2
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Inbound Outbound
Chart 4.8 Domestic Freight Uplift Chart 4.9 International Freight Uplift
Inbound Inbound
Inbound InboundOutbound Outbound
19.1 48.3
82.7 49.017.3 51.0
Market Share Market Share2015 2014 2015 2014
Outbound Outbound
80.9 51.7
10 1020 2030 3050 5040 4060 6070 700 0
Chart 4.10 Domestic Mail Uplift Chart 4.11 International Mail Uplift
Market Share Market Share2015 2014 2015 2014
Outbound Outbound
Inbound Inbound
56.3
60.1
43.7
39.9
62.5
63.5
37.5
36.5
Aerostat Handbook 2015
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Inbound Cargo
Pax A/C
Inbound Cargo
Pax A/C
Outbound Cargo Cargo A/C
Outbound Cargo Cargo A/C
OutboundCargo
Pax A/C
OutboundCargo
Pax A/C
Inbound Cargo Cargo A/C
Inbound Cargo Cargo A/C
Truck ServicesTruck Services
Chart 4.12 Structure of Cargo Uplift
24.0 25.7
Market Share 2015 2014
Chart 4.15 Cargo Uplift - Top 10 Airlines
Market Share
14.8
0.2 0.2
15.2
38.822.2 36.222.7
10 20 30 5040 60 9070 100800
Chart 4.13 Domestic vs. International Cargo Uplift
Market Share 2015 2014
Domestic
International
89.9
10.1
88.8
11.2
10 20 30 5040 60 9070 100800
Market Share
Chart 4.14 Scheduled vs. Charter Cargo Uplift
Truck
Charter
Scheduled
2015 2014
98.8
99.1
1.0
0.7
0.2
0.2
AegeanAirlines
QatarAirwaysEmirates British
TurkishAirlinesEAT LufthansaUPS TNT Fedex
0
15
25
5
10
20
The Network Worksheet
5
34 | aia.gr
Overall in 2015 Athens was directly connected with scheduled services with 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers.
Overall in 2015 Athens was directly connected with scheduled services with 118 destinations (85 international) in 46 countries, operated by a total of 64 carriers. Amidst the favourable conditions in the Athens travel market, the airport’s route network welcomed 9 new airlines that launched operations to/from Athens, while 9 new international routes and 1 domestic route were added to the list of the directly served destinations. In addition, the airport’s route network was enhanced with 32 new entries by carriers in served routes and 202 additional weekly frequencies in 46 served routes. New airlines that launched operations to/from Athens during the summer period 2015 include: Volotea with four routes to Italy and one domestic to Santorini, Blue Air which has stepped in the Larnaca route following Cyprus Airways’ suspension of services,
Finnair (Helsinki) and NIKI (Vienna), as well as Czech Airlines which returned with Prague flights. Ellinair, a new Greek carrier with strong ties to eastern Europe kicked off services to Kiev and Moscow. New international routes include Bordeaux, Pisa, Riyadh, Tallinn, Toulouse, Bari, Palermo and Bratislava. In addition, following the rising demand from/to the Far East region and capitalising on the lack of direct services, Korean Air introduced a series of charter flights linking Athens with Seoul Incheon airport during July and August 2015. Entry of additional carriers also reinforced services of another 21 of the existing routes.
At the same time, Aegean Airlines and Ryanair significantly expanded their network further increasing their existing frequencies while in the long haul sector North American airlines i.e. Delta Airlines and Air Canada Rouge significantly increased the
number of their frequencies to Athens and extended their operations period throughout the summer season.
All these positive developments were strongly supported by AIA’s Developmental and Targeted Incentives Scheme, aiming to encourage traffic growth in a targeted yet fully transparent and non-discriminatory manner and to assist airlines to accelerate and enhance their operations to the extent possible. In total, fourteen different incentives targeting both the developmental plans of the airlines, as well as their sustainable operations, were in effect during 2015. More than 80% of the operating carriers made use of one or more targeted incentives. Furthermore, more than 40 of our airline partners enjoyed benefits from AIA’s traditional developmental incentives and marketing support to a significant degree.
2015 New Airlines 2015 New Destinations
Aktio / Preveza
Bari
Bordeaux
Bratislavia
Palermo
Pisa
Riyadh
Seoul
Tallinn
Tehran
Toulouse
Blue Air
CSA
Ellinair
Finnair
Israir
Korean Air
Minoan
Niki
Volotea
Aerostat Handbook 2015
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33 Domestic &85 International Scheduled Destinations
Western Europe
Eastern Europe
Middle East
America /Africa /Rest of Asia
Domestic
Table 5.2 7 Airlines Operating Scheduled Cargo Flights
Airline Country
Epsilon Aviation Greece
European Air Transport Germany
FedEx Express Belgium
Royal Jordanian Jordan
Star Air (on behalf of UPS) USA
Swiftair Hellas Greece
TNT Airways Belgium
Table 5.1 64 Airlines Operating Scheduled Passenger Flights
Aegean Airlines Austrian Airlines Ellinair MEA Sky Express
Aer Lingus Blue Air Emirates Meridiana SkyGreece
Aeroflot British Airways Etihad Minoan Air Swiss Intl Air Lines
Air Baltic Brussels Airlines Finnair Niki Tarom Romania
Air Canada Bulgaria Air Germanwings Norwegian Air Shuttle Transavia Airlines
Air China Croatia Airlines Gulf Air Olympic Air Transavia France
Air France CSA Czech Airlines Iberia Express Pegasus Airlines Turkish Airlines
Air Malta Cyprus Airways Iberia Qatar AirwaysUkraine International Airlines
Air Moldova Delta Air Lines Israir Royal Jordanian Ural Airlines
Air Serbia easyjet Jetair Fly Ryanair US Airways
Air Transat easyjet Switzerland KLM S7 Airlines Volotea Airlines
Alitalia Egypt Air Lufthansa Scandinavian Airlines Vueling Airlines
Astra Airlines El Al Israel Airlines Mahan Air Singapore Airlines
Table 5.3 45 Airlines Operating Charter Passenger Flights
Adria Airways Enter Air Primera Air Nordic
Air-Berlin Estonian Air Primera Air Scandinavia
Air Bucharest Europe Air Post Privilege Style
Air Europa Georgian Airways Rus Line
Air Evex Go2Sky Small Planet Airlines
Air Explore Hermes Airlines Small Planet Airlines SP
Air Leisure/Egypt Hop! Svea Flyg
Air Mediterranee Jet Time Thomson Airways
Air Nostrum Korean Air Titan Airways
Alba Star LOT Polish Airlines Trade Air
Arkia Israeli Airlines Luxair Travel Service Airlines - Smartwings
Avanti-Air Bedarfsflug Medavia Travel Service A.S.2 Slovakia
Belavia Belarusian Airlines Mistral Air VIM Airlines
BMI Regional Neos S.P.A Windrose Aviation
Carpatair Orenair Yamal Airlines
Philadelphia
Montreal
New York
Toronto
SingaporeBeijing
5 The Network Worksheet
36 | aia.gr
Alexandria
Cairo
Beirut
Tel Aviv
Amman
DohaDubai
Abu Dhabi
Helsinki
Stockholm
Copenhagen
Istanbul
Berlin
Dusseldorf
Munich
Cologne
FrankfurtStuttgart
Zurich
Ismir
Larnaca
Amsterdam
MilanNice
Brussels
Paris
Lyon
Marseille
Naples
Rome
VeniceGeneva
Toulouse
Bilbao
Madrid
Barcelona
Malta
Manchester
Edinburgh
Dublin
London
Oslo
Vienna
Warsaw
Moscow
Prague
Zagreb
DubrovnikSofia
Krasnodar
Riga
Chisinau
Bucharest
Kiev
Tbilisi
St. Petersburg
Budapest
Belgrade
Tirana
Bahrain
Kastoria
Kavala
Kozani
Thessaloniki
Ioannina
Kerkyra/Corfu
Kefallonia
Zakinthos
Aktio/Preveza
Kithira
Alexandroupolis
Skiathos
Skiros
Mikonos
Milos
NaxosParos
Syros
Thira/Santorini
Chios
Ikaria
Limnos
Mitilini
Samos
Astypalea
Kalimnos
Karpathos
Kos
Leros
Rhodes
HeraklionChania
Sitia
Table 5.5 85 International Scheduled Destinations
Abu Dhabi Brussels Eindhoven Madrid Paphos Stuttgart
Alexandria Bucharest Frankfurt Malta Paris Tallinn
Amman Budapest Geneva Manchester Philadelphia Tbilisi
Amsterdam Cairo Gothenburg Marseille Pisa Tehran
Bahrain Catania Hamburg Milan Prague Tel Aviv
Barcelona Chisinau Hanover Montreal Riga Tirana
Bari Cologne Helsinki Moscow Riyadh Toronto
Beijing Copenhagen Istanbul Munich Rome Toulouse
Beirut Doha Izmir Nantes Sharm el Sheikh Venice
Belgrade Dubai Kiev Naples Singapore Vienna
Berlin Dublin Krasnodar New York Sofia Warsaw
Bilbao Dubrovnik Larnaca Nice Split Yerevan
Birmingham Dusseldorf London Oslo St Petersburg Zagreb
Bordeaux Edinburgh Lyon Palermo Stockholm Zurich
Bratislava
Table 5.6 97 International Charter Destinations
Alicante Budapest Granada Malta Porto Tbilisi
Ancona Cairo Helsinki Manchester Poznan Tel Aviv
Antalya Casablanca Istanbul Marseille Prague Toulouse
Bahrain Catania Katowice Milan Qabala Tunis
Baku Cherbourg Kayseri Minsk Rome Valencia
Barcelona Clermont-Ferrand Kiev Misurata Rovaniemi Valladolid
Batumi Cologne Krasnodar Moscow Salamanca Venice
Belfast Deauville Kutahya Zafer Munich Santander Verona
Belgrade Dnepropetrovsk Leon Nantes Sarajevo Vienna
Berlin Dusseldorf Lille Nevsehir Seoul Vilnius
Bilbao East Midlands Ljubljana Nizhniy Novgorod Seville Vitoria
Billund El Beida London Ostend Skopje Warsaw
Birmingham Faroe Islands Luxembourg Palermo Sofia Zadar
Bodrum Gdansk Lyon Paphos Stockholm Zagreb
Bratislava Geneva Madrid Paris Strasbourg Zielona Gora
Brussels Gothenburg Malaga Pisa Stuttgart Zurich
Bucharest
Table 5.4 33 Domestic Scheduled Destinations
Aktio/Preveza Leros
Alexandroupolis Limnos
Astypalea Mikonos
Chania Milos
Chios Mitilini
Heraklion Naxos
Ikaria Paros
Ioannina Rhodes
Kalimnos Samos
Karpathos Sitia
Kastoria Skiathos
Kavala Skiros
Kefallonia Syros
Kerkyra/Corfu Thessaloniki
Kithira Thira/Santorini
Kos Zakinthos
Kozani
Birmingham
CataniaPalermo
Paphos
Eindhoven
Gothenburg
Hamburg
Hanover
Nantes
Pisa
Bari
Bordeaux
Split
Yerevan
Tehran
Bratislava
Tallinn
Riyadh
Sharm el Sheikh
Aerostat Handbook 2015
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38 | aia.gr
Exerciseson punctuality
6
Aerostat Handbook 2015
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0
15
10
5
20
2011 2012 2013 2014 2015
12
10 10 119
60.000
100.000
90.000
80.000
70.000
2011 2012 2013 2014 2015
79.044
69.497
62.465
69.033
79.141
During 2015 delays of more than 15 minutes affected the 17.9% of all departing flights compared to 17.4% in 2014. The average delay time of departing flights was 41 minutes.
During 2015 delays of more than 15 minutes affected the 17.9% of all departing flights compared to 17.4% in 2014. Delayed domestic scheduled passenger services, from 13.9% in 2014 increased to 15.2% in 2015 while the percentage of delayed European and intercontinental departures was 19.1% and 17.5% respectively. The average delay time of departing flights was 41 minutes compared to 39 in 2014, with the average delay time of 46 minutes (compared to 44 in 2014) of intercontinental departing flights;
additionally, domestic scheduled passenger services had an average delay time of 40 minutes (compared to 36 in 2014).
A number of special factors affected punctuality in the course of 2015. August was the month with the highest percentage of delayed departing flights at 31.3% with July following with a 27.1% of delayed departing flights; the average delay times were 39.4 and 37.1 minutes respectively.
Reactionary reasons affected 34.7%
of the delayed departures. Besides these, primary reasons for delayed departures for the year 2015 were:• “Airlines Internal” with 13.2%,• “Restriction at Airport of Departure” with 11.0% • “Air Traffic Flow Management” with 15.7%while only 0.8% of the delayed departures were attributed to “Airport Facilities”.
The average delay minutes per movement for 2015 were 10:57, similar to the levels of the previous years.
Delay Minutes per Movement Departure Movements
Delay / MVT MVT Passenger ServicesMinutes
6 Exercises on punctuality
40 | aia.gr
Cargo Cargo
Charter Charter
Scheduled Scheduled
Arrivals Departures
35 80705 1010 2015 3030 6020 4025 500 0
17.3
16.9
40
38
30.4
28.2
69
76
29.8
26.2
42
44
2015 20142015 2014
Chart 6.4 Average Delay per Delayed Departure*Chart 6.3 Proportion of Delayed Departures*
*more than 15 min
*more than 15 min
*more than 15 min
Minutes
Minutes
2015 2014
2015 2014
Chart 6.1 Proportion of Delayed Flights 2015-2014*
Chart 6.2 Average Delay per Delayed Flight
Departures
Arrivals
17.9
14.6
17.4
15.5
43´ 40´ 41´ 39´
Aerostat Handbook 2015
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Table 6.1 Monthly Puntcuality Statistics
DEPARTING FLIGHTS ARRIVING FLIGHTS
Main Events Affecting Punctuality
Proportion of Delayed Flights for more than
15 minutes
Average Delay (min) of Flights Delayed for more than 15 minutes
Proportion of Delayed Flights for more than
15 minutes
Average Delay (min) of Flights Delayed for more than 15 minutes
January National Elections 12.9% 46.4 13.4% 43.7
February National Elections - 2nd round 13.7% 46.5 13.5% 48.4
March 11.6% 45.2 11.6% 40.4
April 13.2% 41.9 11.7% 42.4
May 14.1% 40.6 11.6% 42.7
June 21.9% 39.0 18.0% 41.7
July 27.1% 37.2 19.9% 41.5
August 4hrs ATC industrial action 31.3% 39.5 23.1% 43.2
September 21.9% 40.7 15.9% 45.8
October 13.3% 44.2 11.3% 42.8
November 4hrs work suspension by the Panhellenic union of licensed aeronautical telecommunication officers// 24hrs OSYPA strike
9.5% 41.7 8.4% 46.3
December 4hrs OSYPA STRIKE participating in General strike of ADEDY
9.3% 41.7 8.5% 51.3
Total 2015 17.9% 41 14.6% 43
2015 2014
2015 2014
*more than 15 min
*more than 15 min
Chart 6.5 Departing Scheduled Flights Proportion of Delayed Departures 2015-2014*
Chart 6.6 Departing Scheduled Flights Average Delay per Delayed Departure 2015-2014*
Domestic
Domestic
Intercontinental
Intercontinental
Intra-European
Intra-European
15
30
20
40
25
50
5
10
0
0
10
20
15.2
40
19.1
40
17.5
46
19.2
38
20.6
44
13.9
36
Minutes
6 Exercises on punctuality
42 | aia.gr
Chart 6.7 Proportion of Delayed Flights*
25
30
20
15
10
35
5
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Departures Arrivals
*more than 15 min
Table 6.2 Proportion of Delay Reasons
REASONS FOR DELAY ARRIVALS DEPARTURES
Reactionary 32.73% 34.70%
Airlines Internal 32.16% 13.25%
Restriction at Airport of Departure 7.96% 11.00%
Air Traffic Flow Management 5.43% 15.67%
Passenger & Baggage 3.17% 2.01%
Aircraft and Ramp Handling 3.14% 4.27%
Technical and Aircraft Equipment 3.13% 7.36%
Airport Facilities 3.00% 0.82%
Flight Operations and Crewing 2.26% 3.07%
Weather 1.54% 2.35%
Other 1.48% 0.90%
Miscellaneous 1.07% 1.14%
Mandatory Security 0.92% 0.42%
Cargo & Mail 0.67% 1.92%
EDP/Airline Automated Equipment Failure 0.35% 0.14%
Immigration Customs, Health 0.30% 0.55%
EDP/Other Automated Equipment Failure 0.30% 0.05%
Baggage Procesing, Sorting, etc. 0.25% 0.19%
Damage to Aircraft 0.14% 0.07%
Restriction at Airport of Destination 0.01% 0.14%
Mail Only 0.01% 0.01%
Airport Facilities - Not ATH 0.00% 0.00%
% of Delayed Flights for which a Delay Reason has been Reported 81.2% 92.5%
30 60504010 200
Chart 6.8 Average Delay per Delayed Flight
Departures ArrivalsMinutes
46.3943.72
40.6142.71
40.6545.77
45.1640.4
37.1741.5
41.6646.28
46.5348.44
39.0441.65
44.2242.84
41.8642.39
39.4743.16
41.7351.32
Jan
May
Jul
Mar
Aug
Nov
Feb
Jun
Sep
Apr
Oct
Dec
Aerostat Handbook 2015
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Chart 6.9 Delay Reasons Distribution
Departures Arrivals
34.7032.73
Reactionary
7.363.13
Technical and Aircraft Equipment
13.2532.16
Airlines Internal
2.013.17
Passenger & Baggage
15.675.43
Air Traffic Flow Management
3.072.26
Flight Operations and Crewing
4.273.14
Aircraft and Ramp Handling
1.141.07
Miscellaneous
0.823.00
Airport Facilities
0.420.92
Mandatory Security
0.070.14
Damage to Aircraft
0.140.35
EDP/Airline Automated Equipment Failure
0.010.01
Mail Only
11.007.96
Restriction at Airport of Departure
1.920.67
Cargo & Mail
2.351.54
Weather
0.901.48
Other
0.550.30
Immigration Customs, Health
0.190.25
Baggage Procesing, Sorting, etc.
0.050.30
EDP/Other Automated Equipment Failure
0.140.01
Restriction at Airport of Destination
0.000.00
Airport Facilities - Not ATH
15 3525 30205 100
Chart 6.11 Average Delay per Delayed Departure
Charter Scheduled Cargo
90
150
120
60
30
0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Chart 6.13 Departing Scheduled FlightsAverage Delay per Delayed Flight per Region
60
80
40
20
0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
*more than 15 min
Chart 6.10 Proportion of Delayed Departures*
Charter Scheduled Cargo
30
50
40
20
10
60
0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
*more than 15 min
Chart 6.12 Departing Scheduled Flights Proportion of Delayed Flights per Region*
Domestic Intra-European Intercontinental
Domestic Intra-European Intercontinental
20
30
25
15
10
5
35
0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Minutes
Minutes
44 | aia.gr
Our grade report
7
Aerostat Handbook 2015
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For year 2015, despite the increased traffic load, we succeeded to maintain the high levels of customer satisfaction.
Consistent to our commitment to offer high quality services to all stakeholders and within the framework of AIA’s comprehensive Quality Monitoring System, we closely monitor and report operational performance via the measurement of specific indices recording data on the actual performance of key passenger airport processes, such as security, check-in, baggage delivery, passport control. For year 2015, despite the increased traffic load, we succeeded to maintain the usual same high levels of customer satisfaction.
Passport, Ticketing and Security queuing time decreased. Average queuing time at check-in slightly increased in relation to 2014, mainly due to the increased passenger traffic, while the speed of baggage delivery average time for delivering the first bag from the “on-blocks” position increased.
This year our terminal services frontliners assisted and welcomed a large number of passengers and airport visitors thus achieving the highest record. As far as the Call Center’s performance is concerned, yearly statistics demonstrate that 99.3% of the incoming calls were replied within
less than 2 mins. In recognition of the excellent customer service provided to the public, AIA’s Call Centre was presented with the Bronze Award in “CRM Grand Prix Customer Service Annual Awards 2014” in the category of “Large Call Centres” in Greece.
Information provision load at the information desks amounted to 167 queries per hour (including roaming agents) — the busiest months being April through October with queries reaching as many as 271 per hour during this period. In order to provide immediate and accurate assistance to travellers, mobile Terminal Services agents were equipped with tablet PCs which provided them with access to all relevant departmental applications and enabled them to offer flight information updates to travellers upon their arrival or departure. In addition the “Airport-Info” e-mail service addressed over 3,130 queries. Finally aimed at improving overall response to serious operational irregularities, the corporate volunteer programme for contingency plan assistance by non-ops personnel was initiated.
Furthermore, consistent to our commitment to continuously improve services offered to the travelling
public, we place special emphasis on passenger comment management, analysing passenger comments on a monthly basis and communicating relevant information to all involved parties.
In 2015 we received 3,620 comments from 1,611 passengers. Out of the total complaint items 44.3% related to AIA and 55.7% to third parties. In relation to primary concerns, Cleaning and Security screening continues to show improvement (also reflected at security queuing time). Regarding key selling points, Courtesy issues demonstrate an improvement whereas Comfort elements increased in relation to 2014.
In the top-15 complaint list, “lost & found telephones not replying” was the top dissatisfaction parameter. This element also affected aviation related complaints, which increased.
A total of 992 letters of response were dispatched, 91% of which were customised. The average response time for the year was 6.4 days. 383 complaint cases required thorough investigation in cooperation with involved departments in order for passengers to receive an appropriately justified response.
7 Our grade report
46 | aia.gr
0-5
6-10
11-15
16-20
21-25
26-30
> 30
0 6040 8020 100
Min
ute
s
2015 2014
Chart 7.2 Check-in Queues - All Airlines / Queuing Time Distribution
74.8
15.5
5.5
2.3
1.0
0.5
0.4
79.3
11.8
4.6
1.9
1.1
0.6
0.7
8
7
5
3
1
0
6
4
2
4.2
2.7
3.7
2.9
4.0
2.4
5.0
2.9
4.0 3.84.3
5.9
5.1
6.5
4.7
6.2
5.6 5.65.5
6.8
2.6
4.4
2.0
4.2
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2015 2014
Chart 7.1 Check-in Queues - All Airlines / Average Check-in Queuing Time per Month
Minutes
4
5
2
0
3
1
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2015 2014
Chart 7.3 Security Screening (Pax & Handbags) / Average Queuing Time per Month
Minutes
Aerostat Handbook 2015
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Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
0 1.51 20.5 2.5 3
2015 2014
Chart 7.4 Security Screening (Pax & Handbags) / % of Queues Exceeding 10 min
2.90.9
0.00.0
0.02.5
1.61.8
2.51.7
0.01.1
0.01.9
1.017.5
1.31.4
0.00.6
0.00.6
0.00.0
Queues > 10min
8
7
5
3
1
0
6
4
2
3.5
6.9
3.5
4.6
3.0
3.4 3.2
4.23.8
5.1
4.2
5.6
6.9
5.6
4.94.6
5.9
3.8
8.0
4.3
3.84.2
2.7
4.0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2015 2014
Chart 7.5 Ticket Desks Queues - All Airlines / Average Ticket Desk Queuing Time per Month
Minutes
20
10
5
15
2015 Fb-Lb 2014 Fb-Lb2015 Obl-Fb 2014 Obl-Fb
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Chart 7.6 Baggage Delivery Service Average Time for First and Last Bag from “on-blocks” time
Minutes
7 Our grade report
48 | aia.gr
Note starting from 2007 statistics include mobile agents load
Chart 7.7 Call Centre Waiting Time Under 2 min
95
90
85
100
80
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2015 2014Waiting < 2 min
100
150
200
250
300
0
Chart 7.8 Information Provision Queries at the Info Desks
Average Queries per Hour 20142015
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
50
Chart 7.9 Passenger Complaints Analysis
Market Share 2015 2014
3025 35 4015105 200
0.510.92
0.731.07
Baggage Trolleys
Prms
39.8324.19Aviation Services
6.025.34Food & Beverage
3.854.12
Retail & Services
1.912.10
1.282.25
Way Finding / Signage
Facility Maintenance
3.716.45Parking Services
2.642.48Seating / Rest Facilities
7.939.88
Security Services
2.282.56
0.920.57
Cleaning Services
Information Screens
It Public Systems
3.563.17Information Services
6.794.39
Aerostat Handbook 2015
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4
6
8
10
0
Chart 7.12 Passenger Comment Management / Average Response Time per Month
Average Response Time (Days) 20142015
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2
Chart 7.10 Airport Services Evaluation Comparison
Average Rating of Services (1-5 scale) 2015 2014
3.02.5 3.5 4.01.51.00.5 2.00
3.923.88
3.923.94
3.823.77
3.743.78
3.95
3.61
3.95
3.62
3.923.90
3.863.81
3.773.65
3.60
3.39
3.51
3.39
3.853.78
3.663.71
3.683.65
3.93
3.61
4.00
3.62
3.86
3.40
3.74
3.49
Sense Of Security
Terminal Ambience
Airport Staff Courtesy
Prm Facilities
Terminal Signage
Info Services
Fids Monitors
Seating Availability
Comfort
Cleanliness
Shopping
Restaurants
Other Commercial Services
Parking Services
Baggage Trolleys
Check-In Services (Airline / Gh Services)
Aircraft Boarding (Airline / Gh Services)
Baggage Delivery (Airline / Gh Services)
Chart 7.11 Passenger Comment Management / Customised Responses per Month
95
90
100
80
85
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2015 2014of Customised Responses
50 | aia.gr
Joining the passenger dots
8
Aerostat Handbook 2015
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In 2015, foreign residents considerably increased their share, representing 61% of total traffic, while the share of transfer traffic has grown as well to 23%, signifying the enhanced role of Athens as a connection point.
The demographic profile of passengers travelling through Athens International Airport seems quite stable over the last few years. In terms of gender, men seem to be slightly more (54%) and the average age remains as high as 39 years old. The level of education is also high since 82% of passengers hold a college or university degree.
The main residence of passengers once more reveals the considerable growth of foreign residents, who for 2015 represent 61% of total traffic, as opposed to 57% the previous year. The majority of them come from the EU (35% of total traffic) and the USA/Canada (11% respectively).
The purpose of trip clearly reflects the shift over to a more touristic profile of our country, as 76% (71% in 2014) of passengers, state leisure as their reason of travelling. Foreign residents on average spent 16 days in Greece, similarly to 2014, however average
stay in Athens was decreased (5.2 days, compared to 5.9 days in 2014), which also enhances the role of other destinations following Athens. The increase of the leisure segment also led to an increase of light travellers, especially those flying from/to Athens.
This trend is also evident in the development of transfer passengers, whose share in total traffic has increased (23% in 2015, from 20% in 2014), enhancing Athens International Airport’s role as a connection point to international and domestic destinations. Network expansion of the local carriers mainly boosted the International to International sector which demonstrated an impressive growth by 62% in volume. Santorini, Thessaloniki and Heraklion are the top domestic destinations for transfer passenger, while Italy, Cyprus and the US are the top international destinations for 2015.
Ticket booking clearly shows that passengers prefer to directly book on the Airlines’ website (56%), compared to 51% the previous year , while the role of travel agents prove less significant in 2015 (20% from 24% in 2014). Foreigners book their tickets 59 days prior to departure while Greeks 28 days before, consistent to last years’ pattern.
Regardless of the increased network and capacity provided by airlines for the second year in a row, indirect traffic still remains a noteworthy figure of more than 3 million passengers signifying the strong demand of Athens as a destination. The highest volume of passengers flying indirectly was observed among passengers travelling to US destinations and especially to New York (+150,000), while the most important European destinations were Paris (54,400), London (50,400) and Lisbon (44,900).
8 Joining the passenger dots
52 | aia.gr
NONE/ ELEMENTARYHIGH SCHOOL COLLEGE/UNIVERSITY
18-24 yrs 25-34 yrs 35-44 yrs 45-54 yrs 55+ yrs0
35
30
25
20
15
5
10
Male
Fe
male
2015 2014
Chart 8.1 Gender
Market Share
2015 2014
Chart 8.2 Age
Market Share
2015 2014
Chart 8.3 Education
Market Share
70 90 10010 20 30 60 8040 500
Mean Age 2015: 39 yearsMean Age 2014: 40 years
82
117
81
217
54
46
54
46
13 13
3129
22 23
17 1717 18
Aerostat Handbook 2015
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ForeignersLiving Abroad
ForeignersLiving In Greece
GreeksLiving Abroad
GreeksLiving In Greece
3734 1110 55 4751
Chart 8.4 Main Nationality
Chart 8.5 Main Residence
Chart 8.6 Origin
Market Share
Market Share
Market Share
2015 2014
2015 2014
2015 2014
40
40
30
30
50
50
10
10
20
20
0
0
45
40
48
43
Greek
Greek
1
1
1
1
African
Africa
29
35
27
33
E.U. (Non Greek)
E.U. (Non-Greek)
2
1
2
1
South American
South America
2
11
2
10
Middle Eastern
USA/Canada
5
3
5
3
Other European
Rest Of Europe
7
6
6
6
ASP
ASP
10
3
9
3
USA/Canadian
Middle East
8 Joining the passenger dots
54 | aia.gr
Chart 8.8 Frequency of Travelling to/from Athens
LIGHT(Up to 2 times/year)
LIGHT(Up to 2 times/year)
MEDIUM(3-9 times/year)
MEDIUM(3-9 times/year)
HEAVY(10+ times/year)
HEAVY(10+ times/year)
Ou
tgo
ing
flig
ht
Re
turn
-ho
me
flig
ht
0 0
50 80
25
20
40
60
100 20 30 40 50 60 70
Chart 8.9 Outgoing vs. Return-home Flight
Average No Of Trips per Year: 9.2 (9.6 in 2014) Average No Of Trips per Year: 4.0 (4.5 in 2014)
Chart 8.10 Trip length- Greek residents
Chart 8.11 Trip Length - Foreign Residents
Average trip length: 13 days (13 days in 2014)
Average Trip Length : 16 days (16 days in 2014)
Average Stay in ATH: 5.2 days (5.9 days in 2014)
6525 2444 1131 6125 2644 1331
2015 2014
2015 2014 2015 2014
2015 2014
2015 2014
Chart 8.7 Frequency Of Travelling
Market Share
Market Share
Market Share
Market Share
Market Share
Total
Total
Domestic Destination
Domestic Destination
International Destination
International Destination
5 10 15 20 250
5 10 15 20 25 300
3-4 Weeks
3-4 Weeks
One Month+
One Month+
12
18
7
8
13
18
7
9
2 Weeks
2 Weeks
13
27
13
25
1 Week
1 Week
14
15
13
15
3-4 Weeks
3-4 Weeks
23
15
22
16
5-6 Days
5-6 Days
13
10
12
10
1-2 Days
1-2 Days
18
7
18
7
Less Than A Day
Less Than A Day
1
0
2
0
Chart 8.12 Purpose of Trip
Business Reasons
Business Reasons
24
71 29
Market Share 2015 2014
Personal Reasons
Personal Reasons
76
51
49
51
49
69
31
66
34
43
57
44
56
Aerostat Handbook 2015
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Tra
velli
ng
ind
ep
end
entl
y
Tra
velli
ng
wit
h a
gro
up
Reservation Period : 47 days (46 days in 2014)
Chart 8.13 Business Reasons for Travelling
Chart 8.16 Ticket Booking
Market Share
Market Share
2015 2014
2015 2014
30
30
25 35 40
40
45 50
50
1510
10
5 20
20
0
0
4846
Business Meeting
2024
Travel Agent/Tour Operator
1816
Other
1619
Conference/Congress
5651
Airlines Website
54
Maritime Jobs
23
Airlines Call Center/Office
67
Trade Fair/Exhibition
1313
Booking Engine/Travel Website
78
Training Course/Seminar
88
Company’s Travel Department
At The Airport
11
10 20 30 40 50 600
Market Share 2015 2014
Chart 8.14 Personal Reasons for Travelling
Holidays/ Tourism5859
Visit To Relatives/Friends
3434
Studies
22
Medical Reasons
11
Other
44
60
Chart 8.15 Way of Travelling on Holiday
2
98 2
Market Share 2015 2014
98
8 Joining the passenger dots
56 | aia.gr
Thira/ Santorini
Thessaloniki Heraklion Chania Rhodes Mikonos Kos Mitilini Kerkyra Skiathos
Average Ticket booking before Departure: 47 days (46 days in 2014)
Foreigners Average:
59 days
(60 days in 2014)
Greeks Average:
27 days
(28 days in 2014)
Market Share
Chart 8.17 Reservation Period
40
30
20
10
50
1-10 days 11-20 days 21-30 days 30+ days
Foreign Residents Greek Residents
Dom To Int & Int To Dom
Int To Int
Dom To Dom
0
9
10
18
15
73
75
2015 2014
Chart 8.19 Movement of Transfer Passengers
10 8020 30 40 50 60 70
Chart 8.20 Top Domestic Destinations of Transfer Passengers
3
6
9
12
15
0
2015 2014
Chart 8.18 Transfer Passengers
Transfer
Transfer
23
80 20
Market Share
Market Share
Market Share2015 2014
O&D
O&D
77
15%
14%
11%
12%
8% 8%
7%
4% 4% 4%
3%
4% 4%
2%
3%
8% 8%
7%
15%
10%
Aerostat Handbook 2015
aia.gr | 57
151,600
42,800
50,000
44,900
50,400
53,300
35,600
100,500
41,300
51,500
33,600
66,100
36,900
51,100
95,700
40,900
72,000
40,200
54,400
36,700
Chart 8.23 Main Indirect International
Destinations
Passengers 2015
100,00050,000 150,000 200,0000
Lisbon
Delhi
London
San Francisco
Washington
Toronto
Seoul
Chicago
New York
Melbourne
Sydney
Boston
Shanghai
Amsterdam
Johannesburg
Dubai
Dusseldorf
Los Angeles
Paris
Singapore
Chart 8.21 Top International Destinations
of Transfer Passengers
Market Share 2015 2014
1042 6 8 120
10
10
Italy
3
2
2
4
Switzerland
Israel
3
4
Australia
5
7
Turkey
9
11
Cyprus
4
3
Spain
7
6
France
3
1
Egypt
7
6
United States
Germany
7
6
United Kingdom
5
5
Chart 8.22 Direct vs. Indirect Flight to Final International Destination
Indirect flight
Indirect flight
20
79 21
Market Share 2015 2014
Direct flight
Direct flight
80
Adding tourists2015
9
58 | aia.gr
Aerostat Handbook 2015
aia.gr | 59
In 2015, incoming tourists’ sharply increased figures were one of the core characteristics of the airport’s traffic, this year being a record year in terms of foreign residents’ arrivals in the country.
In 2015, incoming tourists’ sharply increased figures were one of the core characteristics of the airport’s traffic, this year being a record year in terms of foreign residents’ arrivals in the country.
Athens’ attractiveness as a tourism destination is back with arrivals from other countries growing by 28%, overcoming 4 million passengers of whom the vast majority visited Athens/Greece for leisure (3.3 million). Almost all 2015 months revealed a double digit increase of leisure incoming traffic with the period of March to September experiencing an impressive average of 31%. However, this positive trend is also evident throughout the year and reflects public and private tourism stakeholders’ intense efforts to extend the touristic period.
Regarding regional development, Western Europe was the main tourist feeder for Greece with incoming arrivals reaching almost 2 million passengers. The majority of markets demosntrated impressively positive
signs; United States remained the leading country in terms of volume with over 470,000 passengers but other traditional European countries also experienced an exponential boost (UK +30%, France +23% and Germany +15%). The most promising European markets for this year seem to be Sweden, Czech Republic and Hungary.
Foreign transfer passengers’ figures travelling to other Greek destinations via Athens for leisure was another record to mention this year. In 2015 these passengers exceeded one million for the first time, growing by 47% compared to 2014. Their particular preference was Santorini followed by Mykonos and Heraklion. However, the city of Athens as a destination still remained very popular and welcomed over 2.2 million tourists that stayed in the capital for 5 days on average.
Irrespective of the instability of the Greek economy, business incoming traffic experienced a healthy 6% growth. Incoming passengers travelling on business originated mainly from
Italy, Cyprus and the UK, all markets showing a positive growth trend through 2015. It is worth noting that peripheral Greek business destinations were the ones to mainly contribute to the overall business positive growth, with Athens business volumes and profile remaining almost stable compared to 2014. Top destinations for business traffic via Athens were Thessaloniki (+30%), Heraklion (+24%) and Chania (+14%). Incoming business people to Greece stayed 6 days on average.
In respect of the international segment, Greek outbound traffic increased by 6% with more than 1.6 million passenger travelling abroad. Six out of ten Greeks travelled for leisure purposes with the most popular destinations being UK, Italy and Cyprus, mostly due to the strong VFR traffic. Greek travellers stayed abroad for almost 16 days. Greeks mostly visited Germany, UK and Italy for their business affairs staying on average 5 days.
9 Adding tourists
60 | aia.gr
America
Asia Pacific
Middle EastAfrica
Eastern Europe
Western Europe
98,421120,624198,499240,584276,374331,384472,222 90,136
United States France AustraliaUK Germany Canada Switzerland Netherlands
Foreign Residents on Business
Foreign Residents on Leisure
Foreign Residents
1.000.000 2.000.000 3.000.000 4.000.000 5.000.0000
4,152,754
3,388,647
3,313,836
2,598,639
838,918
790,008
2015 2014
Chart 9.1 Incoming Passenger Development
23%
28%
6%
37% 30% 23%
29%29% 20%
34%80%
13%
15% 7% 13% 1% 36%
Growth 2015/2014
Growth 2015/2014
Chart 9.3 Incoming Leisure Arrivals per Geographical Region
2015 2014Passengers
Growth 2015/2014
Chart 9.4 Top 10 Countries of Incoming Leisure Traffic
2015Passengers
Western Europe
1,910,095
1,483,303
Eastern Europe
169,336
141,666
America
685,964
532,451
Middle East
170,663
127,073
Asia Pacific
318,791
281,403
Africa
58,986
32,743
164,698
Cyprus
12%
193,859
Italy
53%
Growth 2015/2014
Chart 9.2 Seasonality of Incoming Leisure Traffic Arrivals
600
thousand
500
400
300
200
100
0Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2015 2014PassengersPassengers
40%
22%
32%
35%
33%
33%
33% 22%
32%
9%
15% 18%
Aerostat Handbook 2015
aia.gr | 61
Passengers Passengers
80,00040,0000 20,000
250,000 50100,000 20150,000 30200,000 400 050,000 10
2,500,0002,000,0001,500,0001,000,000500,0000
Growth 2015/2014 Growth 2015/20142015 2014 2015 2014
Chart 9.5 Countries with the Highest Growthof Incoming Leisure Traffic
Growth 2015/2014 Market SharePassengers
Average days in Greece: 15 - Average days in Athens: 5
2015
Growth 2015/2014 Passengers 20142015
Chart 9.7 Top Incoming Leisure Traffic Destinations in Greece via Athens
Chart 9.8 Length of Stay in Greece -Incoming Leisure Traffic
Chart 9.6 Incoming Leisure TrafficVisiting Athens & Catchment Area
Saudi Arabia
16,569
7,016136%
Sweden
69,591
36,12193%
Chania
66,843 37%
Thira/Santorini
235,250 120%
Mikonos
106,554 47%
Heraklion
81,917 23%
Thessaloniki
74,744 33%
Rhodes
70,585 57%
80,00040,000 60,0000 20,000
Growth 2015/2014 Passengers 2015
Chart 9.10 Top Countries of IncomingBusiness Traffic
United States
49,664 19%
Italy
79,362 12%
Cyprus
79,026 11%
United Kingdom
72,315 4%
Germany
68,791 16%
France
53,439 25%
Egypt
22,203
9,615131%
Czech Republic
17,563
7,536133%
Hungary
17,232
7,276137%
20%
Incoming Leisure Trafficin Athens & Catchment Area
2,274,286
1,893,628
47%
Incoming Leisure Traffic Transferringto Other Greek Destinations via ATH
1,039,550
705,011
More than a month
Up to 1 week
2 Weeks
3-4 Weeks
Chart 9.9 Seasonality of IncomingBusinessTraffic Arrivals
20
120
100
80
40
60
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
thousand
6%
33%
33%
-5%
-7%
3%
21%
32%-13%
-3% 9%
15%
42
30
15
13
9 Adding tourists
62 | aia.gr
700,000400,000 500,000 600,000300,000200,000100,0000
Growth 2015/2014
Market Share
2015 2014
2015 2014
Chart 9.11 Incoming Business Traffic Visiting Athens & Catchment Area
2%
Incoming Business Traffic in Athens & Catchment Area
621,051
609,886
21%
Incoming Business Traffic Tranferring to Greek Destinations via ATH
217,867
180,122
50,00040,00030,00020,0000 10,000
Growth 2015/2014
Growth 2015/2014
Growth 2015/2014
Chart 9.12 Top Incoming Business Traffic Destinations in Greece via Athens
Passengers 2015
Kerkyra
13%11,068
Rhodes
-4%17,299
Chania
14%32,506
Thessaloniki
30%40,109
Heraklion
24%35,273
8020 40 600 010 500,000 1,000,000 1,500,000 2,000,000
Average Days in Greece: 6
Chart 9.13 Length of Stay in Greece -Incoming Business Passengers
Chart 9.14 Greek Outgoing Passengers Development
1 week
More than a month
3-4 weeks
2 weeks 6%
Greeks Travellingto International Destinations
8%
Greeks Travelling for Leisureto International Destinations
3%
Greeks Travelling for Businessto International Destinations
1,633,932
1,534,753
609,074
588,557
1,024,858
946,196
Chart 9.15 Seasonality of Greek Leisure Traffic Departures
120,000
90,000
60,000
30,000
150,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Passengers 20142015
71
11
5
12
13%
-3%
32%
1%
-7%
12%
19%
20%
7% -14%
22%
7%
Passengers
Passengers
Aerostat Handbook 2015
aia.gr | 63
Market Share
Market Share
50,000 60,00040,00030,00020,0000 10,000
Growth 2015/2014
Growth 2015/2014
Chart 9.19 Top 10 Countries of Greek Business Traffic
Passengers 2015
Cyprus
-29%34,656
Turkey
-11%39,042
United Kingdom
5%42,331
Germany
9%52,502
Italy
39%48,117
50
50 60 70 80
20
20
30
30
40
40
0
0
10
10
Average Days in Greece: 16
Average days abroad: 7
Chart 9.17 Length of Stay Abroad - Greek Leisure Traffic
Chart 9.20 Length of Stay Abroad - Greek Business Traffic
1 week
1 week
More than a month
More than a month
3-4 weeks
3-4 weeks
2 weeks
2 weeks
Chart 9.18 Seasonality of Greek BusinessTraffic Departures
60,000
50,000
40,000
30,000
70,000
80,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Passengers 20142015
80,000 100,000 120,00040,000 60,0000 20,000
Growth 2015/2014 Passengers 2015
Chart 9.16 Top 10 Countries of Greek Leisure Traffic
France
47,553
2%
United Kingdom
109,250
-8%
Italy
106,790
-5%
Cyprus
90,290
9%
Germany
83,936
-6%
Turkey
49,808
37%
49
73
18
9
11
6
22
12
-7%
-8%
20%
28%
-32%
11%
-30%
5%
19%24%
17%
1%
64 | aia.gr
10
Greek Arithmetic
Aerostat Handbook 2015
aia.gr | 65
A new historical record was achieved for the Greek aviation market in 2015 with the thirty-nine Greek commercial airports welcoming a total of nearly 50 million passengers corresponding to an increase of 4.4 million.
A new historical record was achieved for the Greek aviation market in 2015 with the thirty-nine Greek commercial airports welcoming a total of nearly 50 million passengers corresponding to an increase of 4.4 million or 10% in relative terms. Domestic passengers grew rapidly, increasing by 2.5 million (+20.8%) and reaching 14.6 million, with most of the top-10 airports enjoying dynamic growth. International travellers also achieved a robust rise of 1.9 million (+5.9%) amounting to 34.4 million. In the specific segment however, Greek airports presented diverse traffic evolution, with Athens being the main contributor in the overall growth with a 17.5% increase and accounting for almost 90% of the additional international passengers in Greece; Santorini and Mykonos, being among the most popular island destinations, also enjoyed double-digit passenger growth.
As per the Greek airports’ ranking, Athens, Heraklion, Thessaloniki and Rhodes are the top 4 Greek airports and account for 70% of the total country’s passenger traffic. In terms of domestic travellers, Thessaloniki ranks 2nd behind Athens followed by Heraklion and Chania that climbed one position overtaking Rhodes. Regarding international passengers Heraklion steadily holds the 2nd place, followed by Rhodes and Thessaloniki.
With reference to the international passenger segment, passengers using charter services account for 37% of the total Greek airports’ international traffic while this percentage rises to 80% for the Greek regional airports, i.e. excluding Athens. Although the presence of low-cost carriers is continuously increasing and a large number of legacy carriers offer seasonal services in the Greek regional airports, charter operations still hold the largest
share of the Greek regional airports’ international traffic, a share that ranges from 90% to 100% for some airports. It is interesting to note that although the specific segment is large, in 2015 it remained static with an insignificant increase of 0.1%.
The number of airline operations serviced by Greek airports in the year under review increased by 6% compared to 2014 and reached 440 thousands. Both domestic and international flights increased considerably by 7.9% and 4.6% respectively, with large discrepancies in the growth levels amongst the Greek airports.
During 2015, Athens airport further reinforced its position in the total Greek aviation industry accounting for almost 37% of Greece’s total passenger traffic and 38% of the countries aircraft movements, in marked contrast to 34% and 35% respectively in 2014.
10 Greek Arithmetic
66 | aia.gr
Table 10.1 Passenger Traffic of main Greek Airports
COMMERCIAL PASSENGERS
DOMESTIC INTERNATIONAL TOTAL
CITY 2015%
2015/2014 2015%
2015/2014 2015%
2015/2014
Athens 6,416,967 22.2% 11,617,754 17.5% 18,034,721 19.2%
Heraklion 989,394 15.0% 5,119,570 -0.9% 6,108,964 1.4%
Thessaloniki 2,380,827 25.8% 3,109,018 1.6% 5,489,845 10.9%
Rhodes 771,779 11.7% 3,806,398 -1.4% 4,578,177 0.6%
Chania 853,317 47.6% 1,877,990 0.5% 2,731,307 11.6%
Corfu 252,246 6.4% 2,185,148 1.8% 2,437,394 2.3%
Kos 199,620 5.8% 1,943,048 -4.0% 2,142,668 -3.2%
Santorini 756,834 38.0% 737,878 16.8% 1,494,712 26.7%
Zakinthos 54,083 36.3% 1,216,880 6.0% 1,270,963 7.0%
Mykonos 321,111 11.8% 554,736 12.9% 875,847 12.5%
Other GR airports 1,596,176 5.8% 2,274,104 2.0% 3,870,280 3.5%
Total Greece 14,592,354 20.8% 34,442,524 5.9% 49,034,878 10.0%
Table 10.2 Aircraft Movements of main Greek Airports
COMMERCIAL AIRCRAFT MOVEMENTS
DOMESTIC INTERNATIONAL TOTAL
CITY 2015%
2015/2014 2015%
2015/2014 2015%
2015/2014
Athens 71,328 11.2% 95,867 16.4% 167,195 14.1%
Thessaloniki 22,645 15.1% 25,059 -4.4% 47,704 3.9%
Heraklion 10,277 5.9% 33,345 -2.4% 43,622 -0.6%
Rhodes 9,680 -1.4% 24,536 -2.6% 34,216 -2.3%
Chania 6,192 24.0% 12,236 2.8% 18,428 9.1%
Corfu 3,571 -7.8% 14,804 -2.3% 18,375 -3.4%
Kos 3,987 10.0% 12,820 -7.7% 16,807 -4.1%
Santorini 6,115 14.9% 5,933 15.4% 12,048 15.1%
Mykonos 4,337 -9.2% 5,130 10.3% 9,467 0.4%
Zakinthos 1,591 9.0% 7,864 4.0% 9,455 4.8%
Other GR airports 44,955 2.8% 17,811 -0.1% 62,766 1.9%
Total Greece 184,678 7.9% 255,405 4.6% 440,083 6.0%
Market Share Market Share2015 2014 2015 2014
25 3530 3040 40 501510 105 20 200 0
36.8 44.033.9 43.5
7.9 9.08.4 10.3
1.8 1.41.7 1.6
4.4 2.35.0 2.6
12.5 16.313.5 15.7
3.0 2.22.6 2.4
5.6 5.35.5 5.7
2.6 1.72.7 2.0
11.2 6.811.1 7.1
5.0 5.25.3 4.5
9.3 5.810.2 4.8
Chart 10.1 Top 10 Greek Airports
According to Total Passenger Traffic
Chart 10.2 Top 10 Greek Airports
According to Domestic Passenger Traffic
Athens
Heraklion
Thessaloniki
Rhodes
Chania
Corfu
Kos
Santorini
Zakinthos
Mykonos
Other GR airports
Athens
Thessaloniki
Heraklion
Chania
Rhodes
Santorini
Mitilini
Mykonos
Corfu
Kos
Other GR airports
Aerostat Handbook 2015
aia.gr | 67
Chart 10.3 Top 10 Greek Airports
According to International Passenger Traffic
Thessaloniki Athens
Kos
Rhodes
Heraklion
Thira /Santorini
Mykonos
Chania
Kerkyra /Corfu
Other
Chart 10.7 Top 10 Greek Airports
According to International Aircraft Movements
Market Share Market Share
Market ShareMarket Share
2015 2014 2015 2014
2015 20142015 2014
25 3530 3040 40351510 5
5
10
10
15
15
5 20 20
20
25
25
0 0
0
38.0 38.6
19.7
35.3 37.5
20.5
14.3 22.3
12.3
14.8 24.1
11.4
2.1 2.1
2.4
2.2 2.0
2.5
3.8 2.8
4.8
4.2 2.6
4.0
10.8 12.3
18.2
11.1 11.5
18.9
2.7 2.3
3.7
2.5 2.8
3.4
4.2 3.4
8.9
4.1 2.9
9.7
2.2 2.2
2.4
2.3 2.1
2.2
9.9 5.6
11.3
10.6 5.7
11.1
4.2 3.3
6.3
4.6 3.1
6.0
7.8 5.2
9.9
8.4 5.7
10.3
Chart 10.5 Top 10 Greek Airports
According to Total Aircraft Movements
Chart 10.6 Top 10 Greek Airports
According to Domestic Aircraft Movements
Chart 10.8 Top 10 Greek Airports
According to International Charter Movements
Athens
Thessaloniki
Heraklion
Rhodes
Kos
Corfu
Chania
Santorini
Mykonos
Zakinthos
Other GR airports
Athens
Thessaloniki
Heraklion
Rhodes
Chania
Santorini
Mitilini
Mykonos
Kos
Chios
Other GR airports
Athens
Thessaloniki
Heraklion
Rhodes
Chania
Santorini
Mitilini
Mykonos
Kos
Chios
Other GR airports
Market ShareMarket Share 2015 20142015 2014
2515105 200
21.121.8
10.49.7
2.12.1
4.03.4
19.319.9
2.82.6
10.110.3
2.42.3
11.411.0
6.56.2
9.910.7
Chart 10.4 Top 10 Greek Airports
According to International Charter Passengers
Heraklion
Rhodes
Corfu
Chania
Kos
Zakinthos
Santorini
Mykonos
Kefallonia
Thessaloniki
Other GR Airports
5.75.5 6.96.6
11.911.1
6.25.6
1.92.1
9.49.0
15.914.9
1.6 1.5
6.3 6.6
30.433.7
Zakinthos
3.5 3.5
Thessaloniki Athens
Kos
Rhodes
Heraklion
Thira /Santorini
Mykonos
Chania
Kerkyra /Corfu
Other
4.94.8 7.37.0
10.39.6
5.75.0
2.12.3
10.79.8
14.013.1
2.0 1.9
5.8 6.2
33.837.5
Zakinthos
3.1 3.1
68 | aia.gr
Europe plus the world
11
Aerostat Handbook 2015
aia.gr | 69
Year 2015 saw a surge of global demand for air travel despite weak economic growth; air travellers worldwide increased by more than 6.0%, the strongest growth level in the last 5 years.
Year 2015 saw a surge of global demand for air travel despite weak economic growth, supported by lower fares enabled by low fuel prices but also reflecting new market dynamics, strong demand for aviation connectivity and changing consumer behaviours. More specifically, according to IATA and ACI, air travellers worldwide increased by more than 6.0%, the strongest growth level in the last 5 years.
In terms of passenger traffic all regions, with the exception of Africa that saw a stagnant course, posted dynamic rise, from 5.2% in Europe to 10.7% in the Middle East. In fact, similar to the last few years, Middle East was the fastest growing region, not only in terms of passengers but also in terms of aircraft movements and cargo volumes.
Aircraft movements saw a modest increase of only 1.8%, with the Middle East and the Asia/Pacific rim enjoying strong growth at the levels of 8.8% and 4.7% respectively, while all other regions showed slight growth and Africa witnessing a small decline. The discrepancy between the passenger traffic and aircraft movements’ growth is an indication of increased load
factors and more efficient airline operations.
Air cargo also demonstrated weaker growth compared to passenger traffic, with the year 2015 ending with a moderate 2.4% growth in total cargo largely due to subdued growth in emerging markets and developing economies along with a more modest recovery in developed economies. Except for Latin America-Caribbean all other regions remained in positive territory although at small levels, with the Middle East once more seeing a robust increase by 9.2%.
Looking into more detail in passenger traffic evolution across the European airport network, with a +5.6% growth EU airports outpaced European average, with airports in a number of countries such as Ireland, Portugal and Greece achieving double-digit growth, while non-EU airports reported a considerably slower growth of +3.9% mainly due to reduced demand for air travel in Russia and Ukraine. As per the top-10 European airports, Madrid and Istanbul posted the highest growth rates, both in terms of passengers and flights, with Istanbul
climbing to the 3rd position overtaking Frankfurt. It is also interesting to note that Paris CDG became the busiest European airport in terms of number of movements leaving London -LHR in the 2nd position and overtaking Frankfurt in terms of cargo.
Athens International Airport, with a 19% growth in passengers and 14% in flights, was in 2015 for a second consecutive year the fastest growing airport among major Western European airports, also scoring a notable difference from the European average. Athens International Airport’s successful performance is also illustrated in its position in the European ranking which is considerably higher than the corresponding one for 2014, with Athens now being among the top-30 airports in Europe in terms of passengers and flights. More specifically, Athens climbed up from 31st to 26th place in terms of passenger traffic and from 33rd to 30th in terms of number of movements. Finally, in terms of cargo tonnage, Athens also climbed up from 34th to 31st.
11 Europe plus the world
70 | aia.gr
Paris CDGAmsterdam London LHRBarcelona Istanbul ISTMadridRome FCOLondon LGW Munich
London LHRFrankfurtIstanbul IST Paris CDGLondon LGW AmsterdamMunichRome FCOBarcelona Madrid
2015 Passengers
Chart 11.1 Top 10 European Airports according to passenger traffic
475
,810
46
8,1
53
474
,10
3
46
5,5
21
46
4,8
65
37
9,9
11
36
6,6
05
315
,217
28
8,8
78
26
8,1
86
Growth 2014/2015
2015 Aircraft Movements
Chart 11.2 Top 10 European Airports according to Aircraft Movements
Growth 2014/2015
2015 Cargo
Chart 11.3 Top 10 European Airports according to Cargo Uplift
Growth 2014/2015
0.9%-0.2%5.8%
2.8% 10.6%
7.0%
0.2%
1.8%
-2.6%
0.3%2.8%
0.4% 8.8%
0.9%
8.6% 4.2%
1.0%
-0.9%
3.2%
0.2%
6.0% 3.1%3.2%5.7% 2.5% 2.2%12.0% 9.2%5.0%5.7%
Paris CDG
2,090,795
39
,68
9,8
00
40
,42
2,1
56
46
,814
,73
9
61,
03
2,0
22
65
,76
6,9
86
40
,27
1,3
43
40
,98
1,5
22
58
,28
4,8
64
61,
83
6,7
81
74,9
89
,79
5
Leipzig
984,388
Amsterdam
1,655,354
Cologne
742,611
Liege
651,001
Frankfurt
2,076,734
Istanbul
773,605
London LHR
1,591,637
Luxembourg
738,109
Milan MXP
511,190
1
234
5
6
78910
Frankfurt
Aerostat Handbook 2015
aia.gr | 71
Athens
Dublin
London STN
Madrid
Lisbon
Prague
Brussels
Amsterdam
Barcelona
London LGW
Manchester
Alicante
Rome FCO
Europe
Malaga
Geneva
Copenhagen
Zurich
Munich
Stockholm
Paris CDG
Nice
Las Palmas
Helsinki
Dusseldorf
Paris ORY
Palma Mallorca
Frankfurt
London LHR
Oslo
Berlin TXL
Vienna
Milan MXP
19.0
15.4
13.0
12.0
10.7
7.9
6.9
6.0
5.7
5.7
5.2
5.0
5.0
4.9
4.8
4.1
3.9
3.7
3.2
3.2
3.1
3.0
3.0
3.0
2.9
2.8
2.7
2.5
2.2
1.8
1.5
1.3
-1.4
-5 -50 010 105 515 1520 20
Athens
London STN
Dublin
Madrid
Lisbon
London LGW
Alicante
Brussels
Palma Mallorca
Amsterdam
Prague
Malaga
Geneva
Europe
Barcelona
Paris ORY
Copenhagen
Rome FCO
Manchester
Paris CDG
Munich
Berlin TXL
Zurich
Helsinki
London LHR
Nice
Frankfurt
Dusseldorf
Stockholm
Oslo
Vienna
Las Palmas
Milan MXP
14.8
9.8
9.4
7.0
6.4
4.3
3.9
3.5
3.2
2.8
2.2
2.1
2.1
1.9
1.7
1.3
1.3
1.3
1.1
0.9
0.8
0.5
0.4
0.4
0.3
0.3
-0.3
-0.4
-1.0
-1.4
-1.9
-2.7
-3.9
Region
Total 2015 Passenger
Traffic%
2015/2014
Total 2015 Cargo
(tonnes)%
2015/2014
Total 2015Aircraft
Movements%
2015/2014Number
of airports
Africa 148,587,142 0.0% 1,509,087 3.2% 2,295,198 -0.7% 127
Asia/Pacific 1,621,447,467 8.0% 32,846,447 1.8% 12,203,628 4.7% 143
Europe 1,803,908,510 5.2% 17,753,561 0.4% 19,046,134 1.9% 453
Latin America/Carribean 488,138,838 5.4% 4,552,402 -0.3% 6,621,253 0.7% 219
Middle East 271,729,656 10.7% 7,570,433 9.2% 2,118,530 8.8% 18
North America 1,642,611,012 5.3% 28,424,826 3.1% 25,903,146 0.5% 173
ACI Total 5,976,422,625 6.1% 92,656,756 2.4% 68,187,889 1.8% 1,133
Table 11.1 Worldwide Traffic Development by Geographical Region
Pax Growth YTD Dec 2014/2015
Chart 11.4 Major European Airports (>10 mio pax In 2015) Commercial Passenger Traffic Development 2015
Flight Growth YTD Dec 2014/2015
Chart 11.5 Major European Airports (>10 mio pax In 2015) Commercial Aircraft Movements Development 2015
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AirVocabulary
Passenger And Flight StatisticsThe origin and destination of a flight is defined according to the first origin/last destination of the flight.
A passenger’s origin/destination is defined according to the point of embarkation/disembarkation.
The classification into Intra/Extra-Schengen for passengers and flights is designated according to the flight’s last origin/first stop.
The geographical regions are defined according to the ACI classification.
Transit Passengers are defined as passengers arriving to and departing from the airport with the same flight number, without leaving the transit area of the airport (direct transit).
Terminal Passengers are arriving and departing passengers, transit passengers excluded.
All traffic statistical data are measured on UTC and Land/Airborne times.
Traffic data for the peripheral Greek airports are based on the preliminary traffic results dispatched by the Hellenic Civil Aviation Authority (HCAA). The total number of Greece’s domestic flights and passengers are double-counted (included in both the airport of origin and the airport of destination).
Traffic statistics on worldwide and European airports are ACI preliminary traffic results, based on the submissions of over 1,000 airports around the globe. Charts 11.4 and 11.5 are based on ACI’s rapid data exchange programme.
Exercises in punctualityATH has joined the European Airport’s Punctuality Network (EAPN), members of which have agreed to report punctuality for passenger and cargo services. For this reason the previous year’s published ATH punctuality figures may differ from this report since previously we used to report punctuality for passenger services only. EAPN among other works is trying to harmonize the way airports report punctuality so that the published airport punctuality figures can be comparable.
A flight is characterised as Delayed if it departs/arrives (off-/on- blocks) 16 or more minutes after the scheduled time of departure/arrival.
Average Delay is calculated in
minutes and amongst delayed flights.Delay reasons are classified
according to IATA Delay Codes, as declared by the airlines and/or handling agents. It should be noted that statistics presented in this report should be treated with caution due to the limited number of delayed flights for which a delay reason is declared.
Joining The Passenger Dots - Adding TouristsPassenger profile and tourism development data derive from AIA’s “Passengers Survey”. This survey has been conducted at Athens International Airport since the airport’s opening, aiming to investigate the demographic and travelling profile of Athens passengers, and depict changes over the years. The annual sample of the survey amounts to 40,000 interviews conducted with departing passengers, while the data collection takes place at the departures gates of the airport on a daily basis.
Passenger volumes presented to the “Adding Tourists” chapter correspond to passenger arrivals for foreign residents and passenger departures for Greek residents.
Our Grade ReportService Performance relates to:Capturing the passengers’/visitors’ perception regarding the level of services offered (passenger comment management process);
Measuring actual performance on critical areas (service performance indicators).
Service Performance indicators reflect those areas of service and facilities that affect the perception of a passenger for the level of the service offered within the airport premises.
Thus, for a number of services offered to passengers either by the Airport Company or by 3rd party airport users (airlines/handlers), quantifiable indicators have been established and are being monitored, in line with the Corporate Quality programme of AIA. These indicators enable us to accurately monitor the level of service provided while supporting benchmarking and performance enhancement activities. Efficient measurement of AIA and non-AIA passenger-oriented services
is achieved through effective cross-departmental cooperation.
Check-in, Ticketing and Security Queues Measurement of queuing time refers to the time elapsing from the moment a passenger stands in line until they reach the service point. Measurements are taken 7 days a week between 06:00 and 22:00 hours.
Baggage ReclaimThe measurement of the time between aircraft on-blocks until first bag delivery (Obl-Fb) and between first-bag delivery until last-bag delivery (Fb-Lb) is a standard method among international airports for assessing baggage reclaim performance, and approximates the level of service provided.
Info DeskAlthough the info desk queries indicator is not a direct measure of service performance, it shows the effect of passenger traffic on the information counters.
Call CentreCall centre statistics are being produced by the reporting function of the switchboard system. The data are taken in 10-second increments, and a 2-minute threshold is being used to assess the trend of service performance.
Passenger ComplaintsRefers to complaints relevant to those service categories with significant operational impact. All complaints are expressed as a percentage of all the complaint items received. Athens International Airport, in compliance with article 10 of the ACI-Europe Airport Voluntary Commitment, has established an integrated Passenger Complaint Management system.
Airport Services Questionnaire - RatingAIA’s passenger comments brochure entitled “Your Opinion Counts” features a questionnaire section for the evaluation of airport services and facilities. This section includes 18 general service categories, which the passengers rate on a 1-to-5 scale (5 being excellent). In 2015, 734 passengers in total answered this questionnaire.
* All figures presented in this report refer to year 2015 unless otherwise stated.
Aerostat Handbook 2015
aia.gr | 73
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