Advising Yearly Report

Cleveland State University College of Liberal Arts and Social Sciences (CLASS)

Advising Center Academic Year Report 2009 – 2010

Table of Contents

Introduction and Highlights 4

CLASS Advising Team 7

Center’s Usage Report 8

CLASS Petitions 12

Probation & Dismissal Review 13

University Petitions 15

Appointment Plus Scheduling Tool 16

Semester Preparation Walk-In Report 17

Advising Survey 20

Outreach and Retention Initiatives 26

Advising Centerp 216.687.5040

f 216.687.5164

[email protected]

www.csuohio.edu/class/advising/

History of the CLASS Advising CenterThe CLASS Advising Center opened in the fall of 2007 after a fundamental shift in advising occurred across the CSU campus. General education advising was changed from a freshman/sophomore centralized location to being the direct responsibility of the academic colleges. Each college opened advising locations to assist students within their respective colleges.

CLASS advising is staffed with 5 full-time professional advisors, one of whom is housed permanently in the School of Communication, an Assistant Director of Undergraduate Programs and a full-time secretary. The Center utilizes student workers including graduate interns and undergraduates to assist in the daily operation and special programs of the Center.

2009-2010 Academic Year HighlightsThis past academic year the Advising Center has continued to build strong relationships with the various CLASS departments, schools and programs. In both the fall and spring, the Center hosted the History and Liberal Studies faculty advisors during registration times due to their temporary relocation. CLASS advisors were on hand to provide general education advising as well. Positive feedback from the students showed their appreciation for the “one-stop” advising session.

The School of Communication hosted its first Advising Days event in the fall in which both professional and faculty advisors came together in a festival-like environment to assist communication students with their upcoming semester schedule. Dr. Sandra Ezekiel, CLASS advisor, was essential in the development and implementation of this event. It was so successful that it was held again in the spring semester.

Stephanie Triplett, CLASS advisor, worked closely with the Music Department in establishing general education and major advising days concurrently to increase efficiency. Stephanie also worked closely with Professor Meeker, Music Department, in order to assist with the Music Department’s student handbook.

The Advising Center hosted its first Academic Success Workshop in the fall semester with the assistance of a graduate intern. Although all students were invited to attend, special attention went into reaching out to probationary and marginal students. Invited workshop presenters included representatives from TASC, the Writing Center, Math Tutoring Center

Introduction and Highlights4

and AHANA. In the future CLASS will work with other colleges in hosting this event in order to grow student participation.

The Advisor Early Alert System, initiated by the Office of the Vice Provost of Undergraduate Studies, began its initial semester this fall. CLASS advisors and interns reached out to over 200 students in order to provide assistance to students struggling in coursework prior to the posting of freshmen mid-term grades. Spring advisor alert outreach totaled 125. With this targeted system, the Center will continue to utilize intrusive advising to contact students in order to assist them with college and academic adjustments needed to succeed and be retained until graduation.

CLASS advisors continue to work with the Department of Enrollment Services and the Program Partnership Office to increase transfer enrollment. Visits were made each semester to Tri-C’s East, West and Metro campuses as well as Lorain County and Lakeland Community Colleges. While there, CLASS advisors met with potential transfer students to inform them of the renewed partnership program which streamlines transferring into CSU.

With more use and emphasis on technology, the CLASS Advising Center now has its very own Facebook page. Students can become friends of the Center and receive important news regarding advising events, upcoming workshops and important date reminders.

The Center is currently investigating implementing E-advising to assist students at CSU’s East and West locations as well as students from out-of-state, or those stationed out of the country on military duty.

Stephanie Triplett and the Spring 2010 graduate intern are currently researching a retention strategy focused on incoming freshmen and the impact outreach has on retention.

The CLASS Advising Center is proud to be the home of advisor Dr. Michelle Chinoda. Michelle was the recipient of the Advisor of the Year Award presented at the President’s Convocation in the fall semester. The award, given by the CSU Advising Consortium with support from the Office of the Vice Provost of Undergraduate Studies, is awarded to an outstanding advisor who exemplifies best practices in advising, commitment to student service and a willingness to go beyond expectations in order to serve the CSU community.

Introduction and Highlights continued

Photos from left to right; top to bottom:Rose Begalla; Michelle Chinoda; Sandra Ezekiel

Michele Lieberth; Stephanie Triplett; Michelle KnapikJeanatta Brown

CLASS advisors work on a caseload basis that assigns CLASS majors to a specific advisor. Advisors act as liaisons to their assigned departments, facilitating communication between the Center and the faculty. Although advisors become “expert” general education advisors in their assigned areas, each advisor is able to advise students outside of their areas of expertise.

Rose Begalla, M.A. English, Modern Languages, Religious Studies and undecided (last names L-Z)

Michelle Chinoda, Ph.D. Criminology, Social Work and Sociology

Sandra Ezekiel, Ph.D. Communication, Communication Management, Film & Digital Media and Journalism and Promotional Communication

Michele Lieberth, M.A. Anthropology, Dramatic Arts, Economics, International Relations, Linguistics, Philosophy, Political Science, Social Science, undecided (last names A-K) and Women’s Studies

Stephanie Triplett, M.A. Art, Classical and Medieval Studies, History, Liberal Studies, Music and Social Studies

Michelle Knapik, Ed.S. Assistant Director, CLASS Undergraduate Programs

Jeanatta Brown, BA CLASS Advising Center Secretary

Interns: Oretha Barnett, fall 2009; Michelle Bennett, spring 2010

Creative Director: Lesley Lang

CLASS Advising Team

Data Tracked

The Advising Center currently

tracks data by usage type. These

include appointments, drop in,

student computer usage, and

both incoming and outgoing

telephone calls.

Appointments: Month Total

Summer 2009 June 264 July 373 August walk ins 556 Total Summer 2009: 1238

Fall 2009 September 357 October 394 November 571 December 417 Total Fall 2009: 1763

Spring 2010 January 119 January walk ins 515 February 280 March 465 April 468 Total Spring 2010: 2063

Appointments: 5064

Center’s Usage Report8

Outgoing calls: Month Total

Summer 2009 June 583 July 717 August 599 Total Summer 2009: 1899


Spring 2010 January 430 February 652 March 582 April 938 Total Spring 2010: 2602

Outgoing Calls: 7944

Drop-in traffic: Month Total

Summer 2009 June 110 July 167 Total Summer 2009: 277


Spring 2010 January 87 February 92 March 169 April 189 Total Spring 2010: 671

Drop-in Traffic: 1922

Center’s Usage Report continued

Incoming calls: Month Total

Summer 2009

June 210

July 157

August 145

Total Summer 2009: 512

Fall 2009

August 25

September 248

October 276

November 168

December 207

Total Fall 2009: 924

Spring 2010

January 282

February 154

March 287

April 326

May 317

Total Spring 2010: 1366

Incoming Calls: 2802

Center’s Usage Report continued10

Student computer usage:Month Total

Summer 2009

June 20

July 14

August 7

Total Summer 2009: 41

Fall 2009

August 2

September 15

October 281

November 191

December 165

Total Fall 2009: 654

Spring 2010

January 132

February 34

March 138

April 147

May 145

Total Spring 2010: 596

Computer Usage: 1291

CLASS Petitions

2009–2010 College of Liberal Arts and Social Sciences Academic Standards Committee members: Russ Revock, Art, Chair of Committee Thomas Humphrey, History Jeff Karem, English Rita Klinger, Music Elizabeth Lehfeldt, History Bill Kosteas, Economics Allyson Robichaud, Philosophy

Type of CLASS Petition Summer 09 Fall 09 Spring 10 Change “F” to “I”, extend “I” 2 16 3Change of credits - 1 -Complete withdrawal 15 13 14Dismissal appeal 8 1 4Extend incomplete - - 1Late add 3 2 1Readmission 20 7 19Reinstatement of class - 2 -Selective withdrawal 17 16 14Substitute foreign culture for FLR 1 3 -Substitute course(s) for FLR - 3 -Waiver of credits 1 8 3Waiver of FLR - 2 2Totals 67 74 61

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The CLASS Academic Standards Committee also recommends to the CLASS Dean’s office their selection for CLASS Valedictorian.

Summer/Fall 2009 Valedictorian: Kerianne Mulcahy, Majors: Sociology and PhilosophySpring 2010 Valedictorian: Amy Allamon, Majors: English and Speech & Hearing

Probation & Dismissal Review (PDR) At the end of each semester the CLASS ASC meets to determine the academic standing of students who were placed on the subject-to-review list by the Office of the Registrar. Statistics also include those who were automatically placed on probation or dismissed by the Office of the Registrar.

Semester Summer 2009 Fall 2009 Spring 2010Automatic Dismissal 1 3 9Automatic Probation 9 93 50Subject to Dismissal 72 200 201 Retain 71 128 15 Dismiss 1 72 46 Other - - 5Total Probation 80 221 200Total Dismissed 2 75 55

Change “F” to “I”, extend “I” 16 76 5 28Change of credits 1 100 - -Complete withdrawal 27 64 15 35Dismissal appeal 10 76 3 23Extend incomplete 1 100 - -Late add 6 100 - -Readmission 33 71 13 28Reinstatement of class 2 100 - -Selective withdrawal 16 34 31 65Substitute foreign culture for FLR 4 100 - -Substitute course(s) for FLR 3 100 - -Waiver of credits 6 50 6 50Waiver of FLR 2 50 2 50 Total 127 62% 75 37%

Total Approved Approval % Denied Denial %Type of Petition

CLASS Petitions & PDR

University Petitions

Summer 09 Fall 09 Spring 10

Approval of unapproved course 3 20 79 Change of grade status 1 - - Credit hour waiver 7 6 4 Credit hour waiver-Natural Science 31 50 53 Exemption-transient policy over 59 hrs 9 6 6 Exemption from residency requirement 6 4 6 Readmit after 2nd dismissal 2 1 - Restoration of previous catalog rights 8 10 12 Sub culture course(s) for FLD - 1 - Waiver of FLD - 1 - Total 67 99 160

University Petitions 2009-2010 Totals

Approval of unapproved course 91 89 11 10 - -

Change of grade status - - 1 100 - -

Credit hour waiver 12 70 5 29 - -

Credit hour waiver-Natural Science 134 100 - - - -

Exemption-transient policy over 59 hrs 16 76 4 19 1 4

Exemption from residency requirement 13 81 3 18 - -

Readmit after 2nd dismissal 2 66 1 33 - -

Restoration of previous catalog rights 28 93 1 3 1 3

Sub culture course(s) for FLD 1 100 - - - -

Waiver of FLD - - 1 100 - -

Total 297 91% 27 8% 2 1%

TotalApproved

Approval %

Total Denied

Denial %

Total Deferred

Deferred % Type of Petition

16

Summer 09 24% 76% 7% 12% 80% Fall 09 34% 66% 8% 15% 44% Spring 10 26% 74% 7% 10% 70%

Internal College-to-College TransfersThe CLASS Advising Center processes CSU college-to-college internal transfers through the advisor tracking system. For each student transferring into CLASS, a welcome letter is produced and sent to the student. Each letter clearly outlines the CLASS Foreign Language requirement. Some CLASS departments have added specific language for different majors. Copies of the letters are sent to the student’s home department.

Semester # of Transfers processed Summer 09 60Fall 09 90Spring 10 129

Semester% Made

by Students% Made by Front Desk

% No Shows

% Cancels

% Re-scheduled

With the implementation of Appointment Plus web-based scheduling tool in fall of 2008, the Center has seen a significant rise in the number of CLASS students accessing and scheduling their own advising appointments. This tool is also utilized to send appointment reminder emails to students, rescheduling notices if appointments are missed, and follow up emails containing the link to the Center’s on-line assessment tool.

Appointment Plus Statistics

Appointment Plus Scheduling Tool

CLICKHERE!

Sc

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To schedule an appointment online visit www.csuohio.edu/clas

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Prior to the beginning of each semester, the Advising Center moves from an appointment based system to a walk-in one, in order to accommodate the heavy rush of students requesting assistance. During this time, the Center tracks traffic, student majors and services provided. This data has helped in the preparation of staffing needs and provides insight into areas in which outreach can reduce the number of last minute advising appointments.

Service Provided Fall 09 Spring 10 Change of major 15 6 Check sheet 58 41 Combined services* 102 85 Graduation application 30 34 Major questions 3 - Not indicated 2 24 Ongoing conversation 14 29 Overload 1 - Petition 32 50 Pre-advising 21 25 Probation hold 4 1 Scheduling 277 215 Transcript Evaluation 1 6 Total 557 515

*typically check sheet and scheduling

Walk–In Tracking

Major Fall 08 Spring 09 Fall 09 Spring 10 Anthropology 9 9 13 9 Art 43 40 46 31 Art Education 2 1 6 - Art History 2 1 - - Classical & Medieval Studies 1 3 1 - Communication Management 7 3 5 6 Communication 75 55 62 72 Criminology 47 26 36 43 Dramatic Arts 12 7 9 5 Economics 4 8 7 8 English 34 28 48 36 French 3 1 - 2 Film & Digital Media 15 9 21 15 History 28 15 29 26 International Relations 8 15 16 10 Journalism & Promotional 21 11 13 13 Liberal Studies 11 19 16 12 Linguistics 3 3 7 6 Music 22 17 31 22 Music Education 2 1 - - Philosophy 4 10 5 1 Political Science 25 22 42 40 Religious Studies 2 3 3 4 Sociology/Criminology 2 6 - - Social Science 3 1 6 1 Social Studies 3 4 3 1 Social Work 89 78 84 92 Sociology 15 31 11 22 Spanish 8 4 8 12 Women’s Studies 0 2 4 3 Not Indicated 7 4 - 2 Post-Baccalaureate 1 1 - - Pre-advising 1 - - - Undecided 30 19 25 21 Totals 539 457 557 515

Walk–In Tracking continued18

Majors Visiting the Center: Anthropology 2%

Art 10%

Communication 6%

Communication Management 2%

Criminology 3%

Dramatic Arts 1%

Economics 1%

English 13%

Film & Digital Media 4%

French 1%

History 3%

International Relations 1%

Journalism & Promotional 5%

Liberal Studies 2%

Music 3%

Philosophy 1%

Political Science 5%

Social Studies 1%

Social Work 23%

Sociology 5%

Spanish 5%

Women’s Studies 2%

Undecided 1%

Minors: 58% had no minor 42% had minors including: Communication Education English History Political Science Sociology

Student Status: Prospective 8% Enrolled 84% Other 8%

Transfer Student: Yes 72% No 28%

Class Standing: Freshman 11% Sophomore 17% Junior 20% Senior 45% Post-Baccalaureate 4% Other 1%

Full or Part Time: Full (12+) 76% Part (less than 12) 24%

Advising Survey

During the summer and fall of 2009, the Advising Center surveyed CLASS students in order to retrieve demographic information as it pertains to the Center, student preparation prior to an appointment, purpose of appointment, and customer and advisor service received. The results of the 173 completed surveys were used to highlight strengths and show areas needing improvement.

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Methods used to prepare for an appointment:

Review catalog 12%

College/dept web sites 13%

Review check sheets 20%

Degree Audit 21%

Create own schedule 11%

Talk with classmates 6%

Talk with faculty 12%

Nothing 4%

Other 1%

Advising Survey continued

Purpose of appointment:

Declare major/minor 8%

Scheduling 32%

Check sheet 20%

Transfer credit evaluation 9%

Graduation application 16%

Academic policies 8%

Personal issues 5%

Other 2%

How often do you meet with a CLASS advisor:

31% 8% 33% 18% 9% 1%

As an advisee:

I take responsibility for initiating and scheduling the advising appointment either on line, in person or by phone. Strongly agree Agree Neutral Disagree Strongly disagree N/A 82% 13% 3% 1% 1% 0%

I feel that I am able to schedule an advising appointment in a timely manner and that fits into my schedule. Strongly agree Agree Neutral Disagree Strongly disagree N/A 66% 25% 4% 4% 1% 0%

I am on time to my advising appointments. Strongly agree Agree Neutral Disagree Strongly disagree N/A 81% 14% 3% 1% 1% 0%

First time

Less than 1 time per year

Once per semester

More than once per semester

Once per year

Never


I understand the Cleveland State University advising structure. Strongly agree Agree Neutral Disagree Strongly disagree N/A 50% 25% 18% 4% 3% 0%

I understand the difference between general education advising and departmental/faculty/major advising. Strongly agree Agree Neutral Disagree Strongly disagree N/A 52% 29% 12% 4% 3% 0%

I understand that advising is a shared responsibility between the advisor and me. Strongly agree Agree Neutral Disagree Strongly disagree N/A 69% 27% 2% 0% 2% 0%

Are you informed about and comfortable using the CLASS online appt. scheduling system? Strongly agree Agree Neutral Disagree Strongly disagree N/A 48% 21% 14% 9% 4% 4%

I like the CLASS online appointment scheduling system and will utilize it to schedule future.Strongly agree Agree Neutral Disagree Strongly disagree N/A 47% 19% 15% 5% 5% 9%

CLASS Advising Center front desk:

I felt welcomed by the Advising Center’s front desk staff. Strongly agree Agree Neutral Disagree Strongly disagree N/A 64% 19% 9% 1% 2% 5%

The front desk staff assisted me and was helpful about services/policies. Strongly agree Agree Neutral Disagree Strongly disagree N/A 61% 18% 12% 1% 2% 6%

The advising front desk was student service oriented. Strongly agree Agree Neutral Disagree Strongly disagree N/A 61% 18% 10% 3% 2% 6%

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During the advising appointment I felt:

...that my advisor listened to my concerns/questions. Strongly agree Agree Neutral Disagree Strongly disagree N/A 79% 12% 2% 2% 4% 1%

...that my advisor allowed adequate advising time for dealing with my questions. Strongly agree Agree Neutral Disagree Strongly disagree N/A 81% 10% 5% 1% 3% 0%

...that I learned more about my courses and my chosen program of study. Strongly agree Agree Neutral Disagree Strongly disagree N/A 61% 19% 5% 3% 3% 9%

...that my advisor helped me identify and set realistic academic goals based on my academic history. Strongly agree Agree Neutral Disagree Strongly disagree N/A 64% 16% 5% 3% 2% 10%

...that my advisor clearly explained the CLASS Foreign Language requirement. Strongly agree Agree Neutral Disagree Strongly disagree N/A 52% 13% 8% 1% 4% 22%

...that I understood the College of Liberal Arts and Social Sciences general education requirements such as: ALAAME, non-US and African-American requirements, the upper division credit hour requirement, the total minimum number of credits I need for graduation, etc. Strongly agree Agree Neutral Disagree Strongly disagree N/A 51% 19% 10% 3% 3% 14%

...that I learned about my progress towards graduation. Strongly agree Agree Neutral Disagree Strongly disagree N/A 62% 17% 7% 2% 3% 9%

...that I learned about needing to return to CLASS advising to do my graduation application. Strongly agree Agree Neutral Disagree Strongly disagree N/A 45% 14% 14% 4% 1% 22%


...that I learned about other campus resources that I may need. Strongly agree Agree Neutral Disagree Strongly disagree N/A 45% 14% 14% 6% 2% 19%

...that my advisor made sure I understood how to use CampusNet for course selection. Strongly agree Agree Neutral Disagree Strongly disagree N/A 50% 16% 10% 4% 2% 18%

...that my advisor made sure I understood how to access and interpret Degree Audit in CampusNet. Strongly agree Agree Neutral Disagree Strongly disagree N/A 44% 12% 12% 7% 3% 22%

After the advising appointment I felt:

...that all my questions/concerns had been addressed by my advisor and/or my advisor directed me to the appropriate person who could address my questions. Strongly agree Agree Neutral Disagree Strongly disagree N/A 74% 15% 3% 5% 2% 1%

...that I understood what I needed to do, the steps I needed to take, or the decisions I needed to make. Strongly agree Agree Neutral Disagree Strongly disagree N/A 75% 15% 3% 3% 3% 1%

...that my advisor is a good source of academic knowledge re: college and university procedures. Strongly agree Agree Neutral Disagree Strongly disagree N/A 73% 17% 3% 2% 3% 2%

...that my CLASS advisor explained to me the need to meet with my faculty advisor. Strongly agree Agree Neutral Disagree Strongly disagree N/A 54% 13% 11% 4% 2% 16%

...that I am comfortable about my academic future in the College of Liberal Arts and Social Sciences at CSU. Strongly agree Agree Neutral Disagree Strongly disagree N/A 65% 20% 6% 2% 5% 2%


With focus on freshmen retention and retention to graduation, the CLASS Advising Center implemented and utilized the following strategies to reach out to students:

• Advisor Early Alert Outreach Fall 2009: 218 contacts Spring 2010: 125 contacts

• Midterm Outreach, First Year Students Fall 2009: 192 phone calls to struggling students 213 emails of support and congratulations to those doing well

Spring 2010: 135 phone calls to struggling students 157 emails of support and congratulations to those doing well

• Consistent use of Academic Success Contract with students on probation or returning from a dismissal

• Fall 2009-Academic Success Workshop

• Summer and Fall 2009 CLASS Advising Survey

• Walk-in times available during full academic year

• Spring 2010 retention research project

• Continued collaboration with Partnership Program and Learning Community Office to streamline transfer process

• Creation of Facebook page

Future plans: • University-wide assessment tool for advising. (On-line survey began March 2010.)

• E-advising, limited availability during walk-in hours and for out-of-state/country appointments, and East/West Center students

• Peer-to-Peer mentoring program specific to CLASS freshman with the goal of engagement, integration and retention to sophomore year. (start date fall 2010)

• Research and development of strategies focused on improving second-year success of CLASS students. (approximate start date fall 2011)

• FLD/FLR posters for all CLASS schools/departments/programs

• Degree Audit workshop

• CLASS Academic Advising Binder

Outreach and Retention26

Visit us on Facebook at CSU CLASS Advising

Cleveland State UniversityCollege of Liberal Arts and Social Sciences

Advising Center2300 Chester Avenue | CB 279 | Cleveland, Ohio 44115-2214

www.csuohio.edu/class/advising/

Advising Yearly Report

Documents

Transcript of Advising Yearly Report