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SVC Dissemination WorkshopJune 14th, 2007

J. Allen

Advertise your productand negotiate withenterprises

Some slides and graphics reflectingCorporate Information have been removed

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Agenda items

Introduction Understand the Enterprise

The Nestlé Landscape Nestlé & GLOBE Change Language LMS Who to contact

Other Enterprises - Panel Maturity of E-Learning

Increasing – self paced Business and Academia

What does Business Want Why it doesn't work Experiences Business Associations

Advertise you Product The Internet Product Profiles

Other, Summary and Wrap up

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The Nestlé Landscape

Nestlé & GLOBEStructureChangeLanguageLMSWho to contact

Understand the Enterprise

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Nestlé with headquarters in Vevey, Switzerland wasfounded in 1866 by Henri Nestlé.

Nestlé is the largest food and beverage company inthe world.

With sales of CHF 98.5 billion (USD 78.7billion/EUR 62.5 billion) in 2006,

It employs 265 000 people in 481 factories situated in87 countries and its products are on saleeverywhere.

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GLOBE - Program Objectives

Implementation of harmonized Nestlé Business Excellence Best Practices

Implementation of Data Standards and Data Management-"Managing Data as a Corporate Asset"

Implementation of standardized information systems

and technology

1

2

3

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What have we done?

Changed the way people do things

One set of Best Practices12

3

Changed everyone's 'Part numbers'

Specifications

Changed everyone's System

One way of using Systems (with some Localization)

Increased Computer Literacy

Created LGOs, Change management, etc.

Trained 6,000+ Super Users

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The "C's" of Learning

CCHANGEHANGE

CCOORDINATIONOORDINATION

CCOMMUNICATIONOMMUNICATION

CCOMPETENCEOMPETENCE

CCOMPLIANCEOMPLIANCE

CCOMMENCEMENTOMMENCEMENT

CCOOPERATIONOOPERATION

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Change

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IN: What opportunities for growth do you see at Nestlé?P. Polman: It is important to understand the factors behind Nestlé's market success and exploitthem to the maximum. These are: proximity to the local consumer, a global presence and scale, strongbrands, and its people. Yet despite our success, there are enormous growth opportunities to go after.The first is to make our brands even stronger. Ultimately, it is our brands that create value. Our asset valueaccounts for CHF 30 to 40 billion of the total Group value of CHF 140 billion. The remaining CHF 100 billion ismade up of intangible assets, which is mainly the value of our brands. So it is important to focus on makingour brands stronger and larger based on our knowledge of consumers' expectations and needs. Getting evencloser to our consumers and being passionate brand builders is key.Second, innovation is a key driver for our brands. To achieve organic growth of 5 to 6 percent on revenue ofalmost CHF 100 billion, we have to generate an annual revenue of between CHF 5 and 6 billion: equivalent tothe total turnover of some of our competitors! Bigger and better innovation as well as speed to market will bekey to generate growth. We need to continuously evolve our innovation process.Third, we need to better exploit our scale. There are still many costs in our system for which the consumer isincreasingly reluctant to pay. But economies of scale extend to getting the best ideas everywhere as well.Nestlé has the advantage of being present in over 140 countries, and can, as a result, truly benefit from thetransfer of ideas and technologies to accelerate our learning curve and enhance innovation and efficiency.The fourth opportunity is to continue to strengthen all levels of our organization. Successful companies arecompanies that consistently invest in continued employee training and development, and skill enhancement.Becoming what I call a true learning and development organization, able to lead change.

....... The fourth opportunity is to continue tostrengthen all levels of our organization.

Successful companies are companies thatconsistently invest in continued employee

training and development, and skill enhancement.

Becoming what I call a true learning anddevelopment organization, able to lead

change.

CCHANGEHANGE

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New & modifiedLearning Objects

New and Modified LOs - by week

0

50

100

150

200

250

300

350

400

450

1 5 9 13 17 21 25 29 33 37 41 45 49 53 4 8 12 16

Week(s)

Num

ber

of L

earn

ing

Obj

ects

New CoreMod Core

New Core Mod CoreTotal 3691 4187Average 51.99 58.97

110 Changesper week on

average

Each bi-weeklyTransport includes

2500 changes on

average

CCHANGEHANGE

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Any CHANGE involves

a Learning Process

Change

Rate of Change

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Language and Translation

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Moving toward English as a project

This is especially important for Positions(Occupations) that need to interact in the globalenvironment considering Communications,Interwise Sessions, Meetings, Training Courses,etc.

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Translation

Recognize the importance of translation as asupport function of business activities in NestleMarkets and the day-to-day work with the GLOBEsystem - Effective Use of Systems

Establish a global translation workflow/memorymanagement system to support documenttranslation worldwide

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Who to C

ontact

The 'Budget O

wners'

70 + Units

creating

Learning / K

nowledge

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Maturity of E-Learning

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Gaining Competence

Books

Communication

Training

70% of all

learninghappens

informallyTapesCDse-Mail

Videos

Knowledge Transfer

Learning

Internet

“Eliminate some of the arguments aboutinformation, communication, and education

versus training, and just talk about content andmaking people successful in their jobs”

Cisco –Kelly & Nanjiani

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E-Learning

ELiTe for Factory Management Usage

0

200

400

600

800

1000

1200

1400

OctNovDecJanFebMar Ap

rMay Ju

n JulAugSeptOctNovDecJanFebMar Ap

rMayJuneJu

ly

August

September

October

November

December

January

February

MarchAp

rilMayJuneJu

ly

August

September

October

November

December

January

February

MarchAp

rilMay

Us

ers

As

40

0 +

Cd

-ro

ms

+ N

etG

us

ers

+

ELiTe FMS usage

0

100

200

300

400

500

600

700

800

900

August

October

December

FebruaryAprilJune

August

October

December

FebruaryAprilJune

August

October

December

FebruaryAprilJune

August

October

December

FebruaryApril

Total eGateway Usage - Monthly Visits

0

2000

4000

6000

8000

10000

12000

April

June

August

Octobe

r

Decem

ber

Febru

ary

April

June

August

Octobe

r

Decem

ber

Febru

ary

April

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More NetworkingForumsWikisBLOGsPromotion of Informal Learning

CCOOPERATIONOOPERATION

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ContentStorage and Ease of Access (LMS)Reduced number of Learning

ObjectsMore Self-PacedTeam Trainer Simulations

(Sim Document & Test Data in one)New SAP Learning EnvironmentLanguage/Translation considerationsDocumentation Tracking

CCOMPETENCEOMPETENCE

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ComplianceMore and More Compliance

requirements including:Code of ConductGovernanceSafety & HygieneFinance & AuditingFDANutrition

Part of InductionIn LMS

CCOMPLIANCEOMPLIANCE

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Business & Academia

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What does Business want ?

CContent Updated and maintained.ontent Updated and maintained.

PPossibility to Localize ossibility to Localize (authoring software)(authoring software)

GGlobal Outreachlobal Outreach

HHosting osting (Internal, External (Security), Stats & Money)(Internal, External (Security), Stats & Money)

SStand Alonetand Alone

CCooperationooperation

SSpeedpeed

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Sharing ExperiencesTime

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Advertise Your Product

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It is on the Internet!!!!!

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Product Profiles - SVC

Profile Title Discipline Topics Short Description Added Value Language Contact Info Link to on-line resources

Date of Last Update Demo-version Link to Repository Users & References Software/Content

Pedagogical Criteria Teaching Scenario

Pre-requisites Learning Goals Stusdent Wortkloads

Conditions for Utilization Property Rights

Customizing Services Technical Requirements

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Summary - Suggestions

Associations – Chambers of Commerce orIndustry, Medical, Trade institutes, etc.

Links on Industry / Association web pages

Contact the 'Owners' if possible and/or L&T

Get Business Partner at the beginning

Have a Comprehensive Product Profile withBenefits (and Passion)

Advertise wherever, whenever

More ........