AdvantageNFP CHASE 2013 Does Every Cloud Have a Silver Lining Presentation

Steve Cast, MInstFSteve Cast, MInstF

Cloud ComputingDoes Every Cloud Have

a Silver Lining?12th February 2013

14:30 F3

http://www.bletchleypark.org.uk/

http://www.bletchleypark.org.uk/

Polite NoticeThis presentation is

Copyright © AdvantageNFP by Redbourn Business Systems

Limited 2013 with all rights reserved.

Please do not distribute this presentation without first confirming with [email protected]

Thank YouCloud Com puting Slide 2 © AdvantageNFP by Redbourn Business System s Lim ited

Cloud Computing Slide 2 © AdvantageNFP by Redbourn Business Systems Limited

Please switch OFF your PhonesThank You

Cloud Com puting Slide 3 © AdvantageNFP by Redbourn Business System s Lim ited


Where? When?

Why?How?Who?

What?

So?

Then? But?



Question and Answer Session

At The End



IntroductionSteve Cast, MInstFFounder and Managing Director of Redbourn Business Systems Limited

Formed in 1994, Redbourn Business

Systems are the developers of

AdvantageNFP Fundraiser, the integrated

fundraising, membership and alumni

database and AdvantageNFP Box Office,

the integrated fundraising and box office

system.Cloud Com puting Slide 6 © AdvantageNFP by Redbourn Business System s Lim ited


What is Cloud Computing?

Created by Sam Johnston This file is

licensed under the Creative Commons Attribution-Share Alike 3.0 Unported licenseCloud Com puting Slide 7 © AdvantageNFP by Redbourn Business System s Lim ited


http://en.wikipedia.org/wiki/en:Creative_Commons

http://creativecommons.org/licenses/by-sa/3.0/deed.en


What is Cloud Computing?The use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet).

The name comes from the use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Source: Wikipedia




“A style of computing where scalable and elasticIT capabilitiesare provided as a service to multiple customers using Internet technologies”

Source: GartnerCloud Com puting Slide 9 © AdvantageNFP by Redbourn Business System s Lim ited



The word Cloud is used as a metaphor for the Internet

Cloud Computing =

Internet Computing




Created by Sam Johnston This file is licensed

under the Creative Commons Attribution-Share Alike 3.0 Unported license

There is no “One Cloud”



http://en.wikipedia.org/wiki/en:Creative_Commons



The physical CloudCloud Com puting Slide 12 © AdvantageNFP by Redbourn Business System s Lim ited


Origins of Cloud Computing

EvolutionNotRevolution

1950’sMainframeThin Client

DesktopVPN

WANInternetCloud



Types Of Cloud Computing

IaaS PaaS

SaaS DaaS




NaaS StaaS SECaaS

DBaaS TEaaS APIaaS

BaaS IDEaaS IPaaS



Confusing eh?


IaaS PaaS

SaaS DaaS




Infrastructure as a Service

• Machine/Hypervisors + Resources

• Physical or Virtual• Often Image Based• Provided On Demand• Utility Billing (Consumption Cost)• Users Deploy OS and

ApplicationsCloud Com puting Slide 17 © AdvantageNFP by Redbourn Business System s Lim ited



Infrastructure as a Service

• Amazon EC2• Windows Azure Virtual

Machines• Google Compute Engine• and others …




IaaS PaaS

SaaS DaaS




Platform as a Service

• Computing Platform• Physical or Virtual• Potential for Automatic Scaling• Utility Billing (Consumed)• OS, Database, Web Server and

Development Environment Provided




Platform as a Service

• Amazon AWS Elastic Beanstalk

• Windows Azure Compute• Force.com• Google App Engine• and others …




IaaS PaaS

SaaS DaaS




Software as a Service

• Application Platform• Virtual Machines• Load Balancing• Monthly/Yearly per user

Billing• Complete Application

Provided and MaintainedCloud Com puting Slide 23 © AdvantageNFP by Redbourn Business System s Lim ited



Software as a Service

• Amazon Web Services• Google Apps• Microsoft Office 365• Salesforce• And others…




IaaS PaaS

SaaS DaaS




Desktop as a Service

• Remote Desktop• Desktop and Device Separate• Thin Client/Mobile/Tablet• Monthly/Yearly per user

Billing• Complete Application

Provided and Maintained




Desktop as a Service

• Citrix• Windows Terminal Server

• VMWare View• AdvantageNFP • and others …




IaaS PaaS

SaaS DaaS

WhichIs

Best?Cloud Com puting Slide 28 © AdvantageNFP by Redbourn Business System s Lim ited





Horses For Courses

Cloud Computing Audience Survey

Audience Survey

IaaS PaaS

SaaS DaaSCloud Com puting Slide 30 © AdvantageNFP by Redbourn Business System s Lim ited


Cloud Computing Deployment

Public Community

Hybrid Private




Public Community

Hybrid Private




Public Cloud

• Publically Available• Free or Pay Per Use Model• Lower Costs• Service Providers’

Infrastructure• No Direct Connectivity• Examples include: Amazon,

Microsoft and GoogleCloud Com puting Slide 34 © AdvantageNFP by Redbourn Business System s Lim ited



Public Community

Hybrid Private




Community Cloud

• Shared Infrastructure• Managed Internally or

Externally• Costs Spread, Multi Tennant• Increased Privacy but

Increased Cost• Example: Security and

Compliance and AuditCloud Com puting Slide 36 © AdvantageNFP by Redbourn Business System s Lim ited



Public Community

Hybrid Private




Hybrid Cloud

• Contains >1 Private & >1 Public• Managed In House and

Externally• Flexibility but with Fault

Tolerance• Example: Public for Archive

Data and Private for Active Data




Public Community

Hybrid Private




Private Cloud• AKA Internal Cloud or Corporate

Cloud• Single Organisation Cloud• Managed Internally• Increased Privacy but Increased

Cost and Reduced Cloud Benefit• Example: Amazon Reserved

Instances



So, What Is The Cloud?

IaaS PaaS

SaaS DaaS Public Community

Hybrid Private

… All this deployed as…



So, What Is The Cloud?Or put another way



So, What Is The Cloud?Andfor CRM/Fundraising And Ticketing

And many others…



Why Use The Cloud?

Key Reasons To Use the Cloud

• Reliability• Scalability• Reduce Costs (Profitability)



Why Use the Cloud?

Pros• Risk of failure low as service spread wide

Cons• Customer Service spread

• Where’s my data?



Why Use the Cloud?

Pros• On Demand

Resourcing and Utility Billing

Cons• Lock-In Contracts

• Loss of Control



Why Use the Cloud?

Pros• Less On

Premise IT Cost

• No More “snow days”

Cons• No Internet = No Work!

• Who Do You Call for Help?



Why Use the Cloud?

Pros• Revenue or

Operational Expense, not a Capital Expense

Cons• Could cost

more over time, usage dependent



Why Use the Cloud?

Pros• Applications

accessible from any device, anywhere in the world

Cons• Applications

accessible from any device, anywhere in the world. Security?



Tips for Using The Cloud

1.Take Stock of What You’ve

Got Already

2.Choose the Cloud Services

or Features that Suit Your

Needs

3.Choose the Deployment

Model that Suits Your

Needs

4.Compare the Costs v On

Premise

5.Check the Service Level

Agreements CAREFULLY!




6.Decide How You Want To

Access the Services

7.Consider Your Strategy

For How Data is Synched

and Backed Up

8.Verify the Security Models

Used

9.Who Needs Need Mobile

Access?

10.Choose A Service That’s

Easy to Navigate and Use.Cloud Com puting Slide 51 © AdvantageNFP by Redbourn Business System s Lim ited


Choosing A Cloud Provider




Experienced

Professional

Reliable

Responsive




• Sure, they’re local, included in our costs and provided by a live person. Let’s call them

Q1. What’s the number of your helpdesk? Can we call them now?




• Please refer to our FAQ page on our website, or email us for a two, err three, week response.

Q1. What’s the number of your helpdesk? Can we call them now?




• We’re up 99.9% of the time and we’re accountable to our SLA

Q2. How Many hours of scheduled maintenance downtime per month?




• Check our T’s & C’s for the details, hidden on page 13.

Q2. How Many hours of scheduled maintenance downtime per month?



The Fundraising Fantastic Four S lide 58 © AdvantageNFP by Redbourn Business System s Lim ited

The Fundraising Fantastic Four Slide 58 © AdvantageNFP by Redbourn Business Systems Limited


• We know we have to earn your business each month. We’ll always enable mobility of your data.

Q3. I’m worried about “lock in”. Reassure me


• “You can trust us”, but if things don’t work out then email the helpdesk

Q3. I’m worried about “lock in”. Reassure me




• We have datacentres in the UK

Q4. Where are your datacentres?




• We’re in the USA but will be in Europe in a year … or two … probably

Q4. Where are your datacentres?




• No. Not all applications are suitable for the cloud. A hybrid solution might make sense. Let’s talk about your needs.

Q5. Should I move everything to the cloud?




• YES. It’s almost too late already. What are you waiting for, sign here and pay up front.

Q5. Should I move everything to the cloud?





Cloud Facts & Figures

“At year-end 2016 more than 50% of Global 100 companies will have stored customer sensitive data in the cloud”

Gartner, 2011




“At year-end 2016 at least 50% of enterprise email users will rely primarily on a browser, tablet or mobile client instead of a desktop”

Gartner, 2011




43% of European PC users have never heard of the Cloud, with 22% of the remainder having heard the term but do not understand it BSA, 2012




“First time Cloudadoption has grown27 per cent in the last18 months and therate of growth isstill accelerating”

Cloud Industry Forum 2012




“89% of Cloud users prefer to keep their data in the UK”





“Data security andprivacy still rankas the number oneconcerns for endusers”




Cloud NFP Case Studies A business education charity founded in 2002.

It supports the movement of more than 1,000 employers and 130 schools and colleges, to raise the aspirations of 16- to 19-year-olds.

When the charity was set up, the employees were given very limited access to the building's IT systems, which worked well at the time.

Source: www.guardian.co.uk



Cloud NFP Case Studies The organisation has grown considerably over the years and there are now several regional managers based around the UK. With the incumbent system, the regional workforce found it difficult to work productively.

The solution was to move all IT systems to a hosted desktop solution. Now everyone can access the system and their emails remotely, the employees in London can work from home and IT is being used consistently with everyone using the same software versions.

Cloud NFP Case Studies

"Since moving all our systems to a hosted desktop last year, the charity has become more efficient and productive. It has completely changed the way our organisation works"

Yvonne Plows, Career Academies



Cloud NFP Case Studies Over the years Sport Relief has created many special charity moments, like John Bishop's week of hell, David Walliams' epic swims and Helen Skelton's south pole challenge. Together translating into over £175m raised for UK charities since 2002.

From a technology perspective, these huge one-off events present a real challenge. How do you create an IT infrastructure that is able to cope with such a massive volume of traffic in a short space of time? Source: www.guardian.co.uk





Cloud NFP Case Studies Not only that, how do you do it cost effectively and, most importantly, making sure everyone who wants to make a donation is able to?

Thankfully the answer to this challenge lies in cloud computing. Rather than having a room full of servers that go unused for over 300 days of the year, cloud computing offers the opportunity to scale-up capacity when you need it.

This approach means that Sport Relief can scale up by a factor of around 400 times in the peak period.

Source: www.guardian.co.uk

Cloud Computing Conclusions

Cloud Computing is the subject of huge marketing hype, technical analysis and debate. It’s the “darling” of the media.

Undoubtedly for some NFP organisations there are economic and technical benefits to be gained by adopting cloud solutions.




Not all applications are suitable for the cloud, and there are plenty of potential obstacles, such as concerns over privacy and security.

However, cloud is evolving and the number of UK organisations, including NFPs, adopting cloud solutions is increasing rapidly.




So, are you

prepared to explore cloud computing

too?Cloud Com puting Slide 77 © AdvantageNFP by Redbourn Business System s Lim ited



1.Take Stock of What You’ve

Got Already

2.Choose the Cloud Services

or Features that Suit Your

Needs

3.Choose the Deployment

Model that Suits Your

Needs

4.Compare the Costs v On

Premise

5.Check the Service Level

Agreements CAREFULLY!




6.Decide How You Want To

Access the Services

7.Consider Your Strategy

For How Data is Synched

and Backed Up

8.Verify the Security Models

Used

9.Who Needs Need Mobile

Access?

10.Choose A Service That’s

Easy to Navigate and Use.Cloud Com puting Slide 79 © AdvantageNFP by Redbourn Business System s Lim ited


Cloud Computing

Need More Help?

Visit Stand 8

[email protected]



http://www.advantagenfp.com/

mailto:[email protected]

Cloud Computing

Question & Answer Session



Please Give Us Your FeedbackEmail [email protected]

For a copy of this presentation please

visit

www.AdvantageNFP.com,

leave us your business card,

or visit us on Stand 8 today or tomorrow.

#AdvantageNFP #CHASE2013 Cloud Com puting Slide 82 © AdvantageNFP by Redbourn Business System s Lim ited



Cloud Computing

Thank you for your time



Cloud Computing

Need More Help?

Visit Stand 8

[email protected]




mailto:[email protected]

AdvantageNFP CHASE 2013 Does Every Cloud Have a Silver Lining Presentation

Technology

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