THE EASY WAY TO UPGRADE YOUR PROPERTY

THE VALUE OF MANAGED WIFIOctober 21, 2016

VOICE TV

WiFi

Confidential – Internal Use Only

Market Research

2

Resident WiFi – Top Rated Amenity

Cable Television

Fast Internet/Broadband

Washer-dryer in unit

Balcony or patio

Security monitoring complex

Covered parking

Outdoor recreational

Pool

Workout facilities

Alarm system in unit

Fireplace

72%

85%

86%

72%

62%

68%

37%

37%

35%

41%

20%

73%

66%

66%

58%

49%

39%

38%

38%

32%

29%

9%

MDU Managers and Owners Vs. Residents:The Most Important Amenities

Owners/Managers Residents

*Broadband Magazine

o WiFi is the second most important amenity to apartment Community residents*

1. In-Unit Laundry 81%2. WiFi Internet Access 72%3. Custom Interiors 62%4. Fitness Center 55%5. Gated Access 50%6. Pool 60%7. Bundled TV, Web, Phone 25%

o Among “Echo Boomers” (residents age 18-35) WiFi Internet access is the most desired amenity*

o Studies show this amenity has the potential to increase occupancy on a National Average by 3-5% where occupancy rates are below expectations.*

o When asked Are you more likely to rent in a community that provides Internet access as a part of your rent? 91% of respondents said yes.

*J. Turner March Study

Confidential – Internal Use Only

SPECTRUM COMMUNITY MANAGED WIFI

• Broadband connection of 1 GB – 10 GB to

property• Speed options:

• Wired port up to 1 GB per unit• Wireless between 60 Mbps and

300Mbps (dedicated to EACH Personal Network)

• Carrier provided; not “partnered/resold”• Design options based on property need

• Distributed (COAX)• Centralized (FIBER)

• Enterprise Grade Equipment• Professional Design and Installation• Guaranteed Signal Strength• Managed Network Performance • Personal Network Capabilities • 4-Level Security

• NOC Monitored and Managed 24x7x365• Auto Reboot Capability• Break, Fix & Replacement Included

• Toll-Free 24x7x365, U.S.-based

WiFi Specialists• Device Management Portal

• Resident Self-Register• Credential Management Portal

• Create/Suspend/Delete Resident Login Credentials

• Property Network Health Portal• View performance of network

& track resident calls to NOC

WIFI

Equipment

Management

SupportInternet

Security Reliability

Value Performance

INTERNET ACCESS

EQUIPMENT

SUPPORT

MANAGEMENT

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PERSONAL NETWORK

Each resident has their own network

• Only residents’ devices can “see” each other; 4-Level Security

• Example: 3 residents sharing a single unit, each have their own “personal network”

Device-Management Portal

• Enables residents to register their own devices

• Connect and authenticate any wireless device, including wireless printers, media players and gaming systems

Property-wide Connectivity*

• Personal network available across entire property

• Ex: Resident can be at the pool and print in their unit

*Currently available for Spectrum Fiber WiFi only

Separate Property-wide Guest Network

THE RESIDENT EXPERIENCE

4-LEVEL SECURITY• WPA2 Encryption• AAA Radius Credential Management• Compartmentalization (VLAN)• Separate Guest SSID

Confidential – Internal Use Only

EXPERIENCE IMPACTING FACTORS

Solution Components:

Internet Bandwidth

Wireless Equipment

Network Management

End-User Support

Resident Experience:

Property Experience:

SECURITY SUPPORT

SPECTRUM FULLY MANAGED NETWORK (INTERNET + WIFI):

PERFORMANCE

BEST

• Resident Savings• Immediate Move-

in Availability• Consistent Speed

& Performance• Up to 1 GB per

Unit• Fiber or Coax

Design Options

• Resident Savings• Enterprise-grade

• “Managed”• Capacity,

Coverage & Control

• Property-wide Networks:

• Resident• Guest• Staff

• No Costs• Minimal

Property Engagement

• Single-source • Property Access

Control

• Minimal Property Engagement

• 24/7/365 Toll-free

• WiFi Specific • Resident Self-

registration

Confidential – Internal Use Only6

Specific Terms • 61 month term• $150 door fee to recover

installation cost

Confidential – Internal Use Only

MANAGED WIFI VALUE OPPORTUNITY

SCS Video & Managed WiFi Double Play Bulk Video & Internet Modem “Only” Bundle

Individual Non-Bulk Video & Internet Bundle

Value Opportunity

Avg. Cost Avg. Cost Avg. Cost

BandwidthInternet connection (up to 300M)

Per Resident (Personal Network)

Included in Double Play bundle

Spectrum Internet Lite Max speed (15M) per Unit

$55Market Max speed (60M) per Unit $79.98

Higher speed per resident

Video

Included in Double Play bundle

Spectrum TV Select Service

Included Standard Package

Included in Bundle

Superior security, performance, and coverage

WiFi

Enterprise-grade, Fully managed

Property-wide coverage Separate guest network Property credential control

$44-$78*

Resident’s own equipment Coverage limited to unit“Unmanaged”

Resident Purchase

Charter WiFi router

Coverage limited to unit “Unmanaged”

$5

Fully managed for coverage, capacity, and capabilities

CellularNot needed on property $0

Average data overage cost**

$27Average data overage cost**

$27Resident savings

$44-$78*

$82.00+

$111.98 $20-$60

*SCS Managed WiFi Double Play rates vary based on Unit count and Contract term

**Average resident savings of $27 per month by using their cell phone on the WiFi network http://leadinglandlord.com/6-reasons-landlords-wi-fi-income-streams/

Comparable Internet and video services purchased individually will cost residents approximately $85 to $100+ dollars per month http://www.myfirstapartment.com/2016/03/budgeting-apartment-utility-costs/

Signal & Channel Conflicts in ‘unmanaged’ Wi-Fi networks can negatively impact user speed and throughput regardless of Internet bandwidth speed.

Confidential – Internal Use Only

THANK YOU