The newsletter from Advanced Technology Services UK

ProActiveMARCH 2014

Earn £1000 when you

introduce ATSSee inside

The ATS Live Safety programme

02

“Our teams work daily within dangerous industrial

environments and we should never forget this.

Whilst we are justifiably proud that Advanced

Technology Service is recognised regularly for our

lower than average incident and accident rates

we want to ensure that continues.

Every employee, customer and stakeholder that

we work with understands that no accident or

injury is acceptable to us as a company, or us

as individuals.

Live Safety is our leading cultural commitment

not just as a matter of compliance or to make

our customers like us more, it is because we truly

believe that the safety of our teams - our friends -

our colleagues is the most important obligation

for us when performing our business.

Our new programme Plan for Zero which is being

introduced at sites across the UK during 2014 is

intended to transform the way we think about

safety, as individuals and as a team. The basic

premise is of course that we must Plan for Zero

- zero accidents, zero incidents - a tall order in

our sector but one that we believe with the right

approach we can achieve.

Historically, safety at ATS, as in many other

organisations, has been driven by a non-compliant

approach. This means we have historically made

people ‘do safety’ - we have insisted people

attend safety training, identify risks and manage

incidents in a particular way. Our new approach,

the Plan for Zero approach will be to focus on

individual behaviours and ownership.

The ATS Live Safety programmeAndrew Purchase, Operations Support Manager at Advanced Technology Services (“ATS”) in the UK provides an insight into the company’s new programme for Health & Safety in the workplace.

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Each of our sites is unique, different products,

different machines and different operators.

The Plan for Zero will take ownership of Health

& Safety not only down to the site level, but to

the individual level.

Each site has been set the objective of

developing their own Opportunity Statement.

This statement will recognise the specific

environment within which it will be applied.

The diagram shows the continuous improvement

cycle of the Plan for Zero and how it will operate

from strategy through to deployment.

At the heart of the campaign is individual

ownership and a desire to change behaviours.

We really want each individual in the

organisation to consistently consider and be

aware of how their actions impact on their

safety and the safety of those they work with.”

If you would like more information on

this programme please contact me

apurchas@advancedtech.com.

Andrew Purchase Operations Support Manager

January Hazard of the Month Winner Timothy Austin, Technician, Eaton Havant

Tim was observing a machine running during a

planned maintenance activity and noticed that

at the rear of the machine there was a hole large

enough to get a hand into. Within this hole was the

end of a rotating shaft, which rotated when the

machine was running. There were three threaded

holes around the hole which indicated that at

some point a guard or cover had been present,

but was not there now. Tim spoke to ATS Health

and Safety representatives who spoke to Rick

Lyford at Eaton. The machine was immediately

locked off and a guard/cover made and fitted.

This observant behavior ensured that a near miss

was avoided and corrected without any significant

downtime for the customer.

Live safetyOur first priority

04

HAZARD OF THE MONTH WINNERS

Before

After

February Hazard of the Month Winner Stefan Korn, Technician, Eaton Havant

The winner of the February Hazard of the Month

was Stefan Korn who is also based at Eaton Havant.

Stefan noticed that a heavy SWA supply cable

(which was far too long) was supported on the

bus bar above machinery by a few thin tie wraps,

the unsupported weight of the long cable was

pulling the cable out of the gland, this meant that

there was a danger that the steel armour would

get pulled out of the gland leaving the wash plant

without earthing arrangement (not a good situation

at a wash plant).

Stefan questioned that even though it is only a

temporary installation, it should be supported

properly, this would mean building a proper

support, fixing the cable with cable cleats to the

support and running a separate earth wire to the

wash plant? Understanding that even a temporary

installation must not compromise safety Stefan

ensured there was appropriate supervision during

the install and a final commissioning to avoid any

potential incidents.

As this equipment is scheduled to be relocated

within the next 10-days and will be installed by

Vinci Facilities, Stefan notified Vinci of the reported

hazard and asked if this can be corrected.

05

Eric Martin our UK Area Manager, talks about why the Storyboards are making such a big impact on site.

You may have heard the term Storyboard around

site over recent months. These are a fantastic

new tool that we have introduced to improve

communication both internally, with our customers

and even potential customers. The storyboards

show our journey, and commitment to, continuous

improvement and track demonstrable value.

The Storyboards pull together in one presentation

what is happening and is due to happen on each

site. They are important as we are only as good as

our customers perceive us to be and as engineers

and mechanics we are not always the world’s best

at shouting about our achievements.

By improving our customer communication we

will improve our relationships on site with both the

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Delight customers

Storyboards improve Customer Communication

Eric Martin, Area Manager

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Delight customers

management teams and site operators. Many of

us working at ATS undertake numerous continuous

improvement activities on a daily basis. It is part of

how we operate.

The Storyboards keep a track of the critical

finds, the kaizen projects and the day to day

improvements that we identify and make, so that

they can be acknowledged and appreciated at

a site wide level.

In a service orientated business communication is

critical to the success of our relationships and ongoing

engagement and we believe this simple process will

help us delight our customers and stakeholders.

A sample of the Storyboard from Caterpillar

Wolverhampton are included opposite.

Holly Mosack, our new Director of

Employee Communications looks at

what has been happening since last

years Employee Engagement Survey.

In last year’s “Voice of the Employee” Engagement

Survey, when our employees were asked,

“If you could offer one suggestion to make

ATS a better place to work, what would it be?”

communications ranked third in the list.

Our employees want to know what is going

on at ATS in a timely manner and they want to

understand the rationale behind the decisions.

So in the 2014 Strategic Action Plan, the executive

team responded to the engagement survey by

naming “Employee Communications” as a Key

Thrust and gave me the opportunity to lead this

initiative. Here are the four components of the

employee communications strategy:

1. Connect employees to the information and people that will enable them to perform their best.

2. Create a sense of fulfillment by helping employees understand their impact on the success of ATS.

3. Cultivate leaders into strong communicators by providing them with the necessary tools and training.

4. Champion authentic, relevant and meaningful two-way channels of communication.

Developing people

08

We Heard You Loud and Clear

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Here’s a few of the things we have begun

since January. We gave our Facebook page

a “facelift.” https://www.facebook.com/

advancedtechnologyservices

As ATS grows, it’s important for us to maintain our

culture. Through our Facebook page, you’ll see our

culture across the world. It’s updated daily and

features a different site each week, so make sure

you “like and follow” the page so you can get

information in real-time and comment too.

Our managers receive numerous emails and it’s

difficult to keep up with all of the information, so

we have streamlined our approach and now

send a one-page weekly management summary

to all managers. These summaries share business

information and help keep them on top of things

that need to be done.

The UK team has done such a fantastic job with

their newsletter that ATS is adopting this technique

and will be releasing the first quarterly edition at the

end of March. Thanks UK for leading the way!

ATS is a great place to work with

amazing people and it’s time we

share that with everyone!

Holly Mosack - Director of Employee Communications

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In January 2014, a 4-day Kaizen event was held on the Turmat machine at Eaton Havant to improve efficiency and eliminate short stoppages.

Pictured left to right Phil Tocknell – ATS Technician, Julian Burrows – ATS Technician, Shaun Turner – Eaton

Advanced setter/operator and Jim Smith – Eaton setter/operator worked alongside Ross Tolliday –

Planner/Scheduler and Emily Mathews - CI Specialist, to carry out Root Cause Analysis and Predictive

Analysis on the machine.

Enhanceprocesses

4 day Kaizen event – Eaton Havant

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Enhanceprocesses

The Turmat machine at Eaton Havant

The voice of the customer was to carry out a deep

clean on the Turmat, and ensure robust and relevant

TPMs were in place. Significant level 1 & 2 cost savings

were achieved and the event allowed us to Nurture

our Relationship with the Customer through effective

teamwork and investigation.

Together, the team highlighted and eliminated 7

health and safety hazards, reviewed and updated

two PM schedules and raised 15 pro-active work

orders - 14 of which were closed during the event.

The event was a huge success and Eaton were delighted with the results.

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Driving inn vationIan Mason prevents significant downtimefor Eaton Brierley Hill

Ian Mason, recently developed a solution for the

397 & 396 Bentley test rigs at Eaton Brierley Hill.

These rigs test Bentley Tubes for leakages before they

are supplied to the Customer. They are an essential

piece of equipment and any downtime can seriously

affect production.

The test rigs operate in a controlled environment due

to the need to evacuate test fluid from the tubes after

testing. This process causes an oil mist, so LEV is in place

to recover the atomised test medium and prevent

contamination in the area. Over time, the filters above

the rigs had become over saturated with oil, causing a

fine oil mist to be sprayed out into the atmosphere and

on to the operators.

This created a hazardous environment and also led

to a production stop on both rigs until new filters

could be fitted. The lead-time on the new filters was

one week, so Ian Mason identified and implemented

a short term, low cost containment solution.

Ian removed the filters from the rigs and stripped

the contaminated filter material from inside the box,

disposing of the waste accordingly. He then packed

the boxes tightly with corrugated cardboard and

blue rag, and covered the top with filter media,

creating a temporary filtration system for the mist.

No money was spent on the manufacture of the

temporary filters.

Had a temporary filter not been built and installed,

the rigs would have suffered 56 hours down-time

each until new filters had arrived. With temporary

filters in place, the test rigs could continue production

and new filters were planned in to be fitted in over

the weekend outside of production hours. This was

a great example of our Cultural commitments ‘Drive

Innovation’ and ‘Delight Customers’.

Demonstrate leadership

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We would like to introduce Andrea McDonald, who has just joined us as the HR Recruitment Advisor, and will be responsible for the end to end recruitment process across all sites. She provides here an insight into why we need to attract the right candidates.

“By attracting and retaining the right candidates,

ATS can ensure leadership is continually

demonstrated from the top down.

Recruitment is a vital component in achieving

the planned business growth and development

we are looking to achieve at ATS, and becomes

especially valuable when succession planning,

therefore by selecting only the highest calibre

of candidates now, we are furnishing ourselves

with a pipeline of committed, skilled, and expert

leaders for the future.

Our aim is to recruit candidates who not only

have the desired technical skills and knowledge,

but to actively source and bring on-board those

who are prepared to embrace the ATS cultural

commitments, and who currently display role

model behaviour.

My vision is for ATS to have a streamlined and

standardised recruitment and selection process

which utilises varied resourcing methods and

tools. Applying this approach provides candidates

with the best platform to evidence their skills, and

enables hiring managers to assess these skills fairly

and consistently.

I believe demonstrating leadership is not limited to

those with managerial responsibilities, but is a quality

that every colleague has the ability to exhibit.”

Attracting the right teamAndrea McDonald Recruitment Advisor

Top Cost Savers 2013 We would like to congratulate the following employees for their excellent efforts and engagement with cost savings throughout 2013.

2013 Top Savers by Value

2013 Top savers by Engagement

This is an excellent example of living our cultural commitments.

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COST SAVING OF THE MONTH

1st place – Phil Millership 2nd place – Mark West

1st place – Stefan Korn 2nd place – Ross Tolliday 3rd place – Mike Ford

3rd place – Karen Mattingly

15

At Eaton Titchfield the ATS team took part in an

excellent Kaizen event driven by the client. Mark

West was the ATS representative on the Kaizen.

The key benefit of this Kaizen was to improve

flow, which was achieved. Also, Five S is now

of a high standard and there is clear ownership

within the area to sustain standards.

All Eaton Titchfield employees have now

completed their risk assessment training and a

recent safety engagement event showed the

benefits of engaging a cross functional team

in assessments.

The team at Eaton Havant received the

Presidents Award for Safety in January, and

there were three Oustanding Employee Award

Commendations for Paul Setterfield, David Hikin

and Allen Castro.

At Eaton Brierley Hill there have been a number

of excellent kaizen activities. The team at

Brierley Hill are all set to learn and share ideas

with their peers during two site visits to Havant

and Titchfield in March and April.

There have been significant improvements

in customer satisfaction levels at Caterpillar

Wolverhampton and in the first two months of

this year there have been significant cost saving

projects which have resulted in over £150k of

savings for our customer.

Mark West Senior Maintenance Technician

Paul Setterfield Senior Maintenance Technician

We have started 2014 with some impressive achievements at each of our sites across the UK.

Allen Castro Program Manager

David Hikin Calibration Technician

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Introducing our new Director of Employee Communications - Holly MosackI have been with ATS for 8 years and am excited

to be in my new role as the Director of Employee

Communications. I received my collegiate

degree in Broadcast Journalism and served as a

Public Affairs Officer with a special operations unit

in the US Army, so it’s great to be in a role where

I can use some of those skills I learned years ago

(NOT the special operations skills… the other stuff).

Communicating is one of the most important

things we do every day, yet it’s also something

we can easily screw up - at least that’s what my

husband tells me. So often we make the wrong

assumption that our employees already know

something, or that they don’t care about

certain information.

Last year’s Engagement Survey shared some

valuable insight. Our employees want to know

more about ATS – how we’re growing, our strategy,

what we’re doing in our communities – you name

it! So that’s what I have the pleasure of now

doing – giving public recognition, helping

you stay in the loop, etc. And, hopefully I’ll

pick up some UK jargon along the way!

Please feel free to give me feedback, tell me some

great news to share on Facebook, or any other

ideas on how we can better communicate at ATS.

ATS Global

Holly Mosack,

Director of Employee

Communications

17

Advanced Technology Services Buys Top Technical Training Company in the USA

Advanced Technology Services, Inc.

(ATS) announced the acquisition of Learn

Maintenance, Inc., a nationally recognized

training company specializing in technical

training for complex manufacturing.

Learn Maintenance has successfully provided

advanced technical training for highly

automated manufacturing for many years with

a special emphasis on production assets that use

electronic and industrial motor drives, PLC and

CNC controls. Learn Maintenance has also earned

a leadership role in developing skills in mechanical

and fluid power as well as facilities maintenance.

The acquisition will significantly increase ATS’

training footprint and provide a broader curriculum

including more advanced training for ATS’ 2,000

plus front-line technicians as well as allowing ATS’

to offer this expanded service offering to others

seeking a source for advanced technical training.

According to Jeff Owens, President of Advanced

Technology Services, “Not only does this increase

ATS’ ability to provide state-of-the-art training for

our technicians, but it allows us to offer needed

training to manufacturing companies.” Citing the

lack of apprentice programs, underfund training

budgets coupled with the retiring Baby-Boom

generation; Owens said, “This is definitely a service

right for the times. We feel that we now have

a stronger product offering that complements

our outsourced maintenance business both

domestically and internationally.”

Learn Maintenance’s more than 300 training

simulators will be absorbed by ATS and include

advanced training modules for PLC and CNC

controls as well as electrical, mechanical and

hydraulic training assets. ATS will continue to

offer advanced training services to Learn

Maintenance’s existing customer bases as well

to ATS’ current customer base.

Jeff Owens, President of

Advanced Technology Services

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CONTINUOUSIMPROVEMENT

Live SafetyDelight CustomersDevelop PeopleEnhance ProcessesDrive InnovationNurture RelationshipsDemonstrate LeadershipDeliver Results

CULTURALCOMMITMENT

A Way of Business, A Way of Life.

£1000 BONUS is waiting for you Did you know that there is a £1000 bonus available to all staff for the successful introduction of new business?So if you have a contact in another manufacturing company that you believe would benefit

from working with ATS, simply contact Keith Edmonds on kedmonds@advancedtech.com

MARCH

Kulwinder Bhamber 20/03

Bartlomiel Bolek 06/03 Andrew Cartwright 04/03

David Huitson 17/03

Emily Mathews 25/03

Philip Millership 15/03

Billy Whiting 03/03

Derek Hill 21/03

APRIL

Steven McCarthy 18/04

Andrew Plant 24/04

Inde Sagoo 11/04

Paul Setterfield 16/04

David Swain 06/04

Jonathan Woods 28/04

Philip Tocknell 22/04

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Purchase’s Puzzle I am pleased to announce last months winner was Emily Mathews

Winner - Emily Mathews

?

1 This vehicle was designed by Maurice Wilkes and launched in 1948. It was originally given the name the Centre Steer!

2 Name this iconic product which since its launch in 2007 has sold over 450 million units. The product involves 200 patents and 156 suppliers across 3 continents.

3 In which City were patents first issued?

4 Which company owns the fastest whisky bottling line in the world and manufactures the well-known brands Famous Grouse, Cutty Sark and The Macallan?

5 Who is the world’s largest manufacturer of phones and smartphones?

6 In which country was the energy drink Red Bull originally manufactured and distributed?

7 Who said “whether you think you can, or think you can’t, you are probably right?

8Which company was initially established in 1911 in New Jersey in a small workshop manufacturing truck wheel axles. It now has over 102,000 employees and a turnover of over $22 billion?

9 Who is the worlds largest manufacturer in terms of revenue?

10 Which company manufactured the first piano in Japan in 1887?

9 108 7 6 5 4 3 2 1

For your chance to win a £25 Amazon Voucher, take part in

this month’s Purchase’s Puzzle. The first letter from each of the

answers will spell out an important phrase for us, here at ATS -

just let us know what it is and where it is from and you will be in

to win. Please send your answers to gturner@advancedtech.

com on or before the 25 April 2014.

www.advancedtech.com

Advanced Technology Services UK LtdUnit 4 BeechwoodCherry Hall RoadKettering Business ParkKetteringNorthamptonshireNN14 1UE

Phone: +44 (0)1536 311650

Email: info@advancedtech.com

Key Contacts

Managing DirectorDerek Hilldjhill@advancedtech.com +44 (0) 7789 900735 - Mobile

Sales & Marketing Keith Edmondskedmonds@advancedtech.com +44 (0) 7775 801356 - Mobile

Continuous ImprovementSteve McCarthysmccarth@advancedtech.com +44 (0) 7824 307715 - Mobile

Human ResourcesGemma Turnergturner@advancedtech.com+44 (0) 1536 311657 - Direct+44 (0) 7527 289917 - Mobile+44 (0) 1536 416965 - Fax