Advanced Management with Oracle Application …€¢ Getting Started with Oracle Application...

Advanced Management with Oracle Application Management Suite for Oracle E-Business Suite

Angelo Rosado Senior Principal Product Manager Oracle E-Business Suite Development, Applications Technology Group September 2014

Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |


Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

3


Program Agenda

Overview

Michelin’s Success Story

FLSmidth’s Success Story

Resources

1

2

3

4

4


Application Management Suite

5

Components Licensed as part of Application Management Suite

Application Management Pack

System Monitoring & Management

Configuration & Compliance Management

Change Management

Patch Management

Customization Management

Cloning

Real User Experience

Insight

1 2


Application Management Suite

6

Leveraging Enterprise Manager Framework


Oracle Enterprise Manager Certifications

7

Application Management Pack (AMP)

AMP Release EM Release Support Status Supported EBS

Releases

2.0 / 2.0.1/ 2.0.2 EM 10gR1 Sustaining support only 11i, R12

3.0 EM 10.2.0.5.0 (EM 10gR5) Premier support ends Nov-2011 11i, R12, R12.1.3

3.1 EM 10.2.0.5.0 (EM 10gR5) Premier support ends Nov-2011 11i, R12, R12.1.3

4.0 EM 11.1.0.1.0 (EM 11gR1) Premier support ends April-2015 11i, R12, R12.1.3

12.1.0.1.0 EM 12.1.0.1 (EM12cR1) EM 12.1.0.2 (EM12cR2) EM 12.1.0.3 (EM12cR3)

Premier support ends Oct-2016 11i, R12, R12.1.3

12.1.0.2.0 EM 12.1.0.3 (EM12cR3) EM 12.1.0.4 (EM12cR4)

Premier support ends Oct-2016 11i, R12, R12.1.3, R12.2

12.1.0.3.0 EM 12.1.0.4 (EM12cR4) Premier support ends Oct-2016 11i, R12, R12.1.3, R12.2


Business Value

• Increase Operational Efficiency

• Proactively manage high availability of applications

• Enforce Standardization & Compliance across the Enterprise

• Manage & Diagnose End-to-End technology stack Performance

• Effectively Manage & Track Patches & Customizations

8


System Management

9


Oracle E-Business Suite Summary Page

• At-A-Glance a view of:

• Status of all EBS instances

• Compliance Summary & Violations

• Incidents Breakdown

• Provision, Configure, Delete EBS Instances

• Run Discovery Wizard

• Clone an EBS instance

• Perform Change Management Functions

10


EBS Monitoring

• What do we monitor?

• EBS 12.2 Technology Stack

• EBS services

• Target status including WLS

• Nodes

• Incidents & problems

• Compliance Summary

• Performance Metrics

11


Extending the Oracle E-Business Suite Target Model

12

Newly added

• Ability to change Oracle E-Business Suite availability target definition

• Add more targets or remove existing targets

• Include targets that are not part of the Oracle E-Business Suite hierarchy like SSO, LDAP, Load Balancer, and DMZ.


Change Management

13


Change Approval Framework

• Approvals for Customizations & Patches

• Role based privileges

• Reporting and auditing capabilities

• Email notifications

14


Customization Management

• Create AD compliant customization packages.

• Custom patches can be applied using Patch Manager.

• Over 200 file types supported.

• Interface with Source Code Version Control systems.

• Validate the custom files based on a set of standards:

• Oracle defined standards

• User Defined Standards

15


Patch Management •Simplified UI supports:

• Patch deployment procedure

• Cutover deployment procedure

• FS clone

• Set options for specific results

• Multiple scheduling options

• Merge patches option

• Check prerequisites

• Send notifications

16


Patch Management

17

Patch Promotion Policy

Test Development Functional

Testing

User Acceptance

Testing

Quality Assurance

Production

• Promote Oracle Patches & Custom Packages from pre-production to production instance • Approvals will be required for each target prior to patch application • Customers can view all the patches applied/not-applied for each target in a single UI • Customers can bundle patches while promoting patches to each target • Only Super Administrators can define patch promotion policy • Only Super Administrators can bypass patch promotion policy for emergency patching


Application Tier Cloning

• Support for EBS 12.2 & EBS 12.1.3

• Single-Node Cloning

• Multi-Node Cloning

• Scaling up or Scaling down

• Shared File System Cloning

• RAC Support

• Ability to customize pre & post cloning steps

• Schedule cloning during off hours

19


EBS Virtual Assemblies

• Supported Assemblies for deploying EBS production instance versions:

• Single VM Assembly for release 12.1.3:

• Both DB and Applications Tier will be single Virtual Machine.

• Multi VM Assembly for release 12.1.3:

• DB Tier, Applications Tier will be different Virtual Machine.

• Single VM Assembly for release 12.2.3:

• Both DB and Applications Tier will be single Virtual Machine.

• Multi VM Assembly for release 12.2.3:

• DB Tier, Applications Tier will be different Virtual Machine.

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Faster provisioning of EBS instances for Training, Testing or Development purposes


Configuration & Compliance

21


Configuration Comparisons

• Control How and What is Compared

• Ability to Ignore Certain Differences

• Ad-hoc as Well as Scheduled Comparisons

• Automatic Detection & Notification

• Configuration Comparison Templates

22


Compliance Summary Dashboard

• Integration with EM Compliance Framework

• Out-of-box Security Compliance Standards for EBS

• Checks for mandatory database configuration parameters for EBS (init.ora)

• View Violations & Trends

• Real-time observations

23


Real User Experience Insight

24


Real User Experience Insight Dashboard

25

Top used modules

Problem Forms

KPIs

Top usage per user-id

Quality

Locations


AMS4EBS - Related Session & Demo Grounds

26


Related Session

Thursday, October 2, 2014

1:15 pm - 2:00 pm

CON7697 - Oracle Enterprise Manager 12c Cloud Control for Managing Oracle E-Business Suite 12.2 Angelo Rosado, Sr. Principal Product Manager, ATG Development

MW-2018

27


Demos

28

• WUL-003– Advanced Architecture and Technology Stack for Oracle E-Business Suite

• WUL-002 – End-to-End Management of Oracle E-Business Suite

• WUL-014 – New User Interface Capabilities in Oracle E-Business Suite

• WUL-004 – Oracle E-Business Suite: Technical Upgrade Best Practices

Moscone West – Exhibition Hall Mon, Sep 29: 9:45 am – 6:00 pm Tue, Sep 30: 9:45 am – 6:00 pm Wed, Oct 01: 9:45 am – 3:45 pm


Michelin’s Success Story

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“Customization Management feature of AMS is a key factor for accelerating the deployment lifecycle of our EBS customizations.” – Romain Seguy, Solution Packaging & Integration Technical

Leader, Michelin North America Inc.

30


FLSmidth’s Success Story

31


“With AMS Customization Manager and Patch Manager tools, FLSmidth has experienced both substantial benefits in control and segregation of duties as well as measurable savings in manual labor and end-to-end process idle time.” – Henrik Stender Christensen, Technical Architect, Group IT

32


Q&A


Resources Additional Information

34


Enterprise Manager for E-Business Suite

35

Additional Resources

Support Resources

Enterprise Manager

• Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite,

Release 12.1.0.3 (Doc ID 1623105.1)

• Oracle Application Management Pack for Oracle E-Business Suite Guide, Release 12.1.0.3.0

• Application Management Pack Metrics Reference Manual • Product Information Center:(MOS Doc 1542043.2)

• Enterprise Management for Applications Management

Datasheet • Application Management Suite for Oracle E-Business Suite Data Sheet

https://support.oracle.com/rs?type=doc&id=1623105.1

http://docs.oracle.com/cd/E24628_01/doc.121/e51704.pdf



http://docs.oracle.com/cd/E24628_01/em.121/e54435.pdf

https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1542043.2




http://www.oracle.com/technetwork/oem/app-mgmt/index.html

http://www.oracle.com/technetwork/oem/app-mgmt/ds-ams4ebs-em12c-1842823.pdf




Oracle E-Business Suite Technology Blog

36

Direct from EBS Development

Latest news

Certification announcements

Primers, FAQs, tips

Desupport reminders

Latest upgrade recommendations

Statements of Direction

Subscribe via email or RSS

blogs.oracle.com/stevenChan


AMP 12.1.0.3.0 – New Features

• Monitoring

• EBS 12.2 End-to-End Monitoring • Recognition of ECID in different layers of technology stack (i.e., RUEI, WLS/JVM, DB)

• JVMD - Leverage JVMD feature in WLS Pack for advanced JVM monitoring and analysis

• EBS 12.2: Automatically Blacking out the Patch Edition Targets in 12.2

• EBS 12.2: Option to register custom application on PATCH edition.

• Enabling EBS region in ExaLogic Dashboard

• Uptake of Administrative groups - Privilege Propagation (Customer enhancement)

• Segregation of Preferences as per module (Customer enhancement)

• Seeded Monitoring Templates

• Seeded Synthetic Tests and Services Infrastructure

37



• Monitoring - continues

• Extended Target Modeling

• Provisioning

• Oracle E-Business Suite Assemblies templates • Available for EBS 12.1.3 & EBS 12.2.3

• Supports single and multi tiers VM Assemblies

• User Experience • Rewrite availability computation

• Newly Preferences Page

• Metrics Documentation for EBS

38



• Configuration Management

• Configuration Comparison Template for EBS stack

• Compliance Framework

• Compliance Standards: DB configuration compliance standards check (init.ora)

• Cloning • EBS 12.2 Clone Support from multi-node to multi-node

• Patch Management

• Patch Promotion Policy

• Customization Management

• User Defined Custom Standard Validations

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• Customization Management - continues

• Auto-Correct feature to help you make the custom application conform to Oracle E-Business Suite standards

• Add new file types to File Repository

• Feature to download consolidated log for package creation in HTML

• Ability to attach sub phase to SQL files

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• Monitoring

• Support for EBS R12.2 technology stack

• Monitor & Manage R12.2 metrics

• WLS monitoring

• User Experience

• Auto deployment of EBS plug-in agents

• New look & feel

• System Management Dashboard

• EBS target home page

• All Tabs and Links are moved to drop down menu

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• Compliance Framework

• Integration with EM Compliance Framework

• Out-of-box Security Compliance Standards for EBS

• Cloning • EBS 12.1.3: Multi-node cloning, scale-up or scale- down cloning, and shared file

system

• EBS 12.2.x: All of the above scenarios above supported with the exception of multi-node to multi-node cloning.

• Patch Management

• Support for EBS R12.2 automated online patching deployment procedures

• New Patch Manager Dashboard

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• Patch Management - continues

• New look and feel using ADF dashboards

• Consolidated view of patch activities of all EBS instances

• Centralized viewing of AD worker log files

• Customization Management

• Auto correction of invalid custom applications

• Support for source code branches & tags

• Feature to hide unused Custom Applications

• Create like feature for File Source Mapping

• Create like feature for E-Business Suite Mapping

• Detailed status message should be shown in view package

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Related Sessions

44


Related Sessions

Monday, September 29, 2014

10:15 am - 11:15 am

CON7703 - Oracle E-Business Suite Technology Certification Primer and Roadmap Steven Chan, Sr. Director, ATG Development

MW-2018

11:45 am - 12:30 pm

CON7691 - Oracle E-Business Suite Integration Best Practices Veshaal Singh, Sr. Director, ATG Development

MW-2018

1:30 pm - 2:15 pm

CON7689 - Standards-Based Desktop Integration in Oracle E-Business Suite Gustavo Jimenez, Sr. Manager, ATG Development

MW-2018

2:45 pm - 3:30 pm

CON7687 - Installation, Cloning, and Configuration of Oracle E-Business Suite 12.2 Max Arderius, Manager, ATG Development

MW-2018

45


Related Sessions

Monday, September 29, 2014

4:00 pm - 4:45 pm

CON7528 - Mobilize Oracle E-Business Suite with Oracle Mobile Platform Jeff Croxen, Sr. Manager, Deloitte Consulting LLP Srikant Subramaniam, Director, Product Management, Oracle Rajesh Ghosh, Director, ATG Development, Oracle

MW-3018

5:15 pm - 6: 00 pm

CON7720 - Advanced Management with Oracle Application Management Suite for Oracle E-Business Suite Romain Seguy, Solution Packaging Integration Team Leader, Michelin NA, Inc. Henrik S. Christensen, IT Systems Architect, FL Smidth & Co. Angelo Rosado, Sr. Principal Product Manager, ATG Development, Oracle

MW-2018

4:00 pm - 4: 45 pm

CON7685 - Customer Success Stories: Upgrading to Oracle E-Business Suite 12.2.3 Vijay Chatla, Manager, Enterprise DB Systems and Applications, AAI-Textron Ken Turner, GE Appliance ERP Operations Leader, GE Terri Noyes, Sr. Director, ATG Development, Oracle

MW-2018

46


Related Sessions

Tuesday, September 30, 2014

10:45 am - 11:30 am

GEN6832 - General Session: Oracle E-Business Suite — Strategy and Roadmap Cliff Godwin, Sr. Vice President, Oracle

MW-2008

12:00 pm - 12:45 pm

CON8412 - Oracle WebLogic Server Management and Operations in Oracle E-Business Suite 12.2 Tahir Ahmad, Sr. Director, Technology Integration Mike Lehmann, Vice President, Fusion Middleware Product Management

MW-3018

12:00 pm - 12:45 pm

CON7692 - Maintenance Strategies for Oracle E-Business Suite Elke Phelps, Sr. Principal Product Manager, ATG Development

MW-2018

12:00 pm - 12:45 pm

CON7694 - Oracle E-Business Suite Technology: Strategy and Roadmap Lisa Parekh, Vice President, Technology Integration

MW-3004/3006

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Related Sessions

Tuesday, September 30, 2014

3:45 pm - 4:30 pm

CON7167 - Oracle E-Business Suite 12.2: Customer Panel John Felix, Sr. Leader R12.2 Rollout, GE Raman Bukkapatnam, Director Enterprise Platforms/Applications, Starbucks Andrew Holden, Altron TMT Executive: Shared Services, Allied Electronics Corp. Ltd. Steven Chan, Sr. Director, ATG Development, Oracle

MW-2018

5:00 pm - 5:45 pm

CON7702 - Online Patching with Oracle E-Business Suite 12.2 Kevin Hudson, Sr. Director, ATG Development

MW-2018

48


Related Sessions

Wednesday, October 1, 2014

10:15 am - 11:00 am

CON7683 - Oracle E-Business Suite 12.2: Development Panel George Buzsaki, Vice President, Application Architecture Steven Chan, Sr. Director, ATG Development Lisa Parekh, Vice President, Technology Integration Veshaal Singh, Sr. Director, ATG Development

MW-2018

11:30 am - 12:15 pm

CON7721 - Simplified and Touch-Friendly User Interface in Oracle E-Business Suite Ganapathi Subramanian, Sr. Manager, ATG Development

MW-2018

12:45 pm - 1:30 pm

CON7688 - Advanced Architectures for Oracle E-Business Suite Noby Joseph, Principal Software Engineer, ATG Development Elke Phelps, Sr. Principal Product Manager, ATG Development

MW-2018

2:00 pm - 2:45 pm

CON7723 - Planning and Preparing for Your Upgrade to Oracle E-Business Suite 12.2 Anne Carlson, Sr. Director, Product Strategy

MW-2018

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Related Sessions

Wednesday, October 1, 2014

3:30 pm - 4:15 pm

CON7700 - Migrating and Managing Customizations for Oracle E-Business Suite 12.2 Santiago Bastidas, Sr. Principal Product Manager, ATG Development Kevin Hudson, Sr. Director, ATG Development

MW-2018

4:45 pm - 5:30 pm

CON7690 - Web Services and SOA Integration Options for Oracle E-Business Suite Rajesh Ghosh, Director, ATG Development

MW-2018

50


Related Sessions


9:30 am - 10:15 am

CON7724 - Technical Upgrade Best Practices for Oracle E-Business Suite Udayan Parvate, Sr. Director, Release Engineering Samer Barakat, Director, Applications Performance

MW-2018

10:45 am - 11:30 am

CON7693 - Getting Optimal Performance from Oracle E-Business Suite Samer Barakat, Director, Applications Performance

MW-2018

12:00 pm - 12:45 pm

CON7722 - Personalize and Extend Oracle E-Business Suite for Desktops and Tablets Maher Muhanna, Manager, ATG Development

MW-2018

12:00 pm - 12:45 pm

CON7696 - Managing Oracle E-Business Suite Security Erik Graversen, Sr. Principal Software Engineer, ATG Development Elke Phelps, Sr. Principal Product Manager, ATG Development

MW-3006

51


Related Sessions


1:15 pm - 2:00 pm

CON7697 - Oracle Enterprise Manager 12c Cloud Control for Managing Oracle E-Business Suite 12.2 Angelo Rosado, Sr. Principal Product Manager, ATG Development

MW-2018

2:30 pm - 3:15 pm

CON7701 - Oracle E-Business Suite Internationalization and Multilingual Features Maher Al-Nubani, Sr. Development Director, ATG Development

MW-2018

52


Safe Harbor Statement

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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Michelin: EMichelin: E--Business Suite Business Suite

Title: Michelin/Customizations Management - Update: August 2014 - Classification: D4 - Retention: WA+1 – Page :

Michelin: EMichelin: E--Business Suite Business Suite CustomizationsCustomizations ManagementManagement

1

AgendaAgenda

�Michelin: Customizations Development

� Deployment Workflow

� Key Success Factors


� Key Success Factors

2


MICHELIN: CUSTOMIZATIONS MICHELIN: CUSTOMIZATIONS DEVELOPMENTDEVELOPMENT

3

About About CustomizationsCustomizations

�What is a customization?� Delivers one business function

– E.g. "PO083 – Purchase Order Approval"

� Is a set of files– Smallest customization: 1 file

–


– Larget one: 150+ files (mainly OAF)

� Can be made up of several different technologies(Forms, XML Publisher, OAF, etc.)

� Individually managed in configuration management (JIRA + SVN)

4

CustomizationsCustomizations & & SubversionSubversion

Each delivery is

made using a tag

One folder in Subversion

per customization


The trunk is used

to develop the

customization

5

SomeSome FiguresFigures

� 950 customizations

� 5000+ deliveries of these customizations (~5 deliveries per customization)� � 5000+ packages built in Customization Manager since 2012


since 2012

� 8500 deployment runs in Patch Manager� One run can be used to deploy multiple packages and/or standard Oracle patches at the same time

� Rules of thumb:– Don’t mix packages and standard Oracle patches

– No more than 50 items per deployment run

� 20+ EBS environments

6


DEPLOYMENT WORKFLOWDEPLOYMENT WORKFLOW

7

DeploymentDeployment WorflowWorflow

DEV CQT LAT PROD

CM+PMSVN

EBS Env.

Tools

Important: The workflow

has been simplified for this

presentation. The actual one

includes additional EBS


CM+PM

Dev Configuration

Manager

DBA

SVN

Lead

Dev

Tools

Actors

includes additional EBS

environments, actors,

validation steps, etc.

8


DEV CQT

SRC

LAT PROD

SVN CM+PM

1. Code is created

using DEV and

stored in SVN; Code

is tagged when UT

is completed


SVN

Dev Configuration

Manager

DBALead

Dev

9

CM+PM


DEV CQT

CM+PMSRC

LAT PROD

SVN


CM+PMSVN

2. Package

created in

CM

Dev Configuration

Manager

DBALead

Dev

10


DEV CQT

CM+PMSRC

LAT PROD

SVN

3. Package is

validation

3. Package is

deployed in DEV

for technical

validation


Configuration

Manager

Lead

Dev

CM+PMSVN

Dev DBA

11


DEV CQT

CM+PMSRC 4. If OK, the package is

LAT PROD

SVN


Configuration

Manager

Lead

Dev

CM+PM 4. If OK, the package is

released in CM and

deployed in CQT

SVN

Dev DBA

12


DEV CQT

CM+PMSRC

LAT PROD

SVN

5. Packages validated5. Packages validated

in CQT are deployed to

LAT; Packages not


Configuration

Manager

Lead

Dev

CM+PMSVN

Dev DBA

in CM

LAT; Packages not

validated are obsoleted

in CM

13


DEV CQT

CM+PMSRC

LAT PROD

SVN

6. Packages validated in

LAT are deployed to


Configuration

Manager

Lead

Dev

CM+PMSVN

Dev DBA

LAT are deployed to

PROD; Packages not

validated are obsoleted

in CM

14


KEY SUCCESS FACTORSKEY SUCCESS FACTORS

15

Key Success FactorsKey Success Factors

� How to ensure customizations are built and packaged efficiently?

� How to ensure packages get successfully deployed?


deployed?

� How to keep track of deployments and enforce security?

16

Build And Package Build And Package EfficientlyEfficiently

� Strong configuration management practices� Initial packaging of a customization in CM can be time-consuming

� Packaging new deliveries of an already packaged customization, if similar, is just a matter of minutes


� � Customizations must all be handled the same way

17

Build And Package Build And Package EfficientlyEfficiently

� Developers Guide� How to build a customization?

� Naming conventions

� Should enforce


� Should enforce adherence to Oracle EBS standards

� Must take into account CM requirements, such as the need of $Header

18

Deploy SuccessfullyDeploy Successfully

�Operations Guide� How to package a customization (CM)?

� How to run deployments (PM)?


� How to handlerollbacks?

� How to administer EM, CM, and PM?

� Troubleshooting Guide

19

Keep Track Of Keep Track Of DeploymentsDeployments

� Strong security policy� Who can build customizations with CM?

� Who can deploy packages with PM on


packages with PM on which environments?

� Tool for requesting and tracking deployments

20

ThankThank YouYou


ThankThank YouYou

21

The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws.

Title

Customer Story: FLSmidth use of AMS Customization & Patch Manager

The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 28-09-2014 Customer Story: FLSmidth use of AMS Customization & Patch Manager

2

www.flsmidth.com

FLSmidth is the leading supplier of equipment and services to the global cement and minerals industries since 1882. HQ in Copenhagen, DK.

FLSmidth is a global company employing more than 15,000 people in more than 50 countries world-wide. Revenue was EUR 3,610bn in 2013.

Henrik Stender Christensen

7 years with FLSmidth

EBS Technical Business Analyst

Prior 8 years with Oracle Consulting, Denmark


3

Volumes

Process Overview

Subversion Integration

User & Role administration

Add-Ons

Challenges / Lessons Learned


4

Volumes & Versions Use of Customization & Patch Manger was launched in April 2014 Previously custom files were managed 100% manually by DBAs

Since April 2014, 1136 files have been deployed to PROD using Customization &

Patch Manager in 100’s of patches and patch runs

The volumes for NON-PROD environments are approximately 3-4 times higher

The savings in DBA time is at least 50%

Apprx. 20 developers (sep. AMS users) and 10 DBAs (shared AMS user)

Tool Version Operating System

EBS 12.1.3 AIX

AMS/AMP for EBS 4.0 AIX

VisualSVN server 2.5.7 Windows

Subversion/SVN client 1.7.7-1.7.9 Windows & AIX


5

Volumes

Process Overview



Add-Ons



6

PRE PR OD

PROD DEV VAL

SVN AMS Customization & Patch Manager

Prepare

Perform

Developer

Conf. Mgr. DBA

Process for Maintenance (CR’s, enhancements etc.)


7

PRE PROD

PROD UAT DEV VAL SIT

SVN AMS Customization & Patch Manager

Prepare Prepare

Perform Perform

Developer

Team Lead Conf. Mgr. DBA

Process for Projects (long term development)


8

Volumes

Process Overview



Add-Ons



9


Repository is divided into three areas:

• Production (matches PROD instance)

• Development (long term work, e.g. strategic or tactical projects)

• Maintenance (short term work, e.g. issues, enhancements)

Custom files are grouped in ’features’ – e.g. ”POP - Purchase Order Print”.

A ’feature’ can contain 1-100’s of files, irrespective of technology. The

’features’ are used for subfoldering in all SVN areas. Apprx. 200 features.

Customization Manager integration with Subversion is issueless – as long

as you have the right SVN client for your EM / AMS server …


10

Volumes

Process Overview



Add-Ons



11

User & Role Administration

AMS user rights are controlled with ...

• ‘target privileges’

• ‘roles’

Targets are divided into ...

• Protected: PROD, PREPROD

• Semi protected: UAT, SIT

• Not protected: VAL, <other>


12

User & Role Administration – cont’d

For ‘protected’ targets, selected AMS user have ‘role’ with target privilege –

i.e. a request right – and can select protected instances for patch runs. A

patch run is saved – and handed over to DBAs for execution. If AMS user

submits patch run by accident, patch run will fail anyway (due to missing

credentials for protected target for patch run creator).

For ‘semi protected’ targets similar logic applies – however, patch run

execution is done by team lead or other ‘trusted’ users (no DBAs required).

For ‘not protected’ targets, AMS user has direct target privilege (i.e. no ‘role’

required). Hence, patch runs will execute immediately (autoapproval).


13

Volumes

Process Overview



Add-Ons



14

Add-Ons

The extensible nature of Patch Manager deployment procedure allows to

insert custom steps. In FLSmidth, two steps have been added:

1. Update Version Control (which version of which file has been deployed)


15

Add-Ons (cont’ed)

2. Update Subversion ’Production’ repository with file newly deployed on PROD

Note: Only performed for PROD, of course …


16

Volumes

Process Overview



Add-Ons



17

Challenges

Educate developers Developers were previously ‘spoiled’ by providing files in a manual process when

handing over to DBAs. With Patch Manager inserted into the process, obviously

training was required. Hand-picked a couple of colleagues for initial ‘train-the-trainer’ –

and left them to do full range traning. DO070 User Manuals were maintained centrally.

Establish naming conventions for patches Patches comes with serial IDs; very good for unique identification – poor for meaningful

information. Custom patch name poses a great option – use it!

Naming by ‘feature’ or other logical grouping is obvious choice. Samples: POP-DB-Tables, POP-DB-Views, POP-OAF-COs, POP-OAF-VOs

... and patch runs Patch run IDs are completely hidden – again custom patch run name is a great option. Samples: 100000001699*-POP-PREPROD, 100000001699*-POP-PROD


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Lessons Learned

1) With Patch Manager, DBAs are relieved of trivial, manual – and error

prone – tasks. Instead DBAs can spend their time on ’real’ DBA work.

Letting the DBAs launch and monitor all patch runs in PROD is mandatory.

2) Introducing AMS obviously pose a big change for developers. However,

the change was big also for DBAs which were used to ADPATCH manual

routines. Getting acceptance from DBA must be considered equally

important as for developers.

3) Tech stuff: Patches with 'forcecopy‘ statements can spoil patch run

execution. Any patches with ‘forcecopy’ – seen in ‘u<patch ID>.drv’ file -

must be deployed before any patches w/o ‘forcecopy’. E.g. in dedicated

patch runs with all ‘forcecopy’ patches – prior to all other patches.


19

Feel free to drop a mail:

[email protected]

Henrik Stender Christensen, Techinal Architect, FLSmidth Group IT

mailto:[email protected]

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