Advanced Learner LoansLearning Provider Training EventFE Account Managers, Partner Services

Agenda

• Roles and Responsibilities

• Application Process and Eligibility Rules

• Learner Repayment Process

• SLC Service Standards

• Learning Provider Portal Functionality

• Support and Contact Information

Roles and Responsibilities

Making payments to Learning Providers

Roles & Responsibilities

Roles & Responsibilities ES

FA

• Managing LP ALL contracts

• Funding Performance Management Rules

• Eligibility of Learning• Maximum amount

charged for Learning Aims

• Provider Growth process

SLC

• Learner Assessment and Customer Contact

• Payment and Repayment

• Provider Relationships

• Service Management Framework

• Work with ESFA & DfE

DfE • Overall responsibility

for the loans policy• Ensure effective and

efficient loans system• Programme funding &

promotional activity

• Fees Policy and Offer

• ESFA ILR and Audit

• LP Portal and Service Compliance

• Bursary Funding

• Monitor and manage loan position

• Promote digital application and resources

Provider Responsibilities

Application Process and Eligibility

Application Checklist

LAFIL• Ensure

Accuracy • Change of

Circumstance• Merger

scenario

ID• Valid passport• Birth /

Adoption Cert• 6 month cut off

for receipt of evidence

Residency• UK National –

Self Cert• EU - additional

evidence• Factsheet

available

Previous Study• Explore with

Learners• Level 3

Funding • Access to HE

Learner Responsibility• Declaration• Online

Account • Change of

Circumstance

• Minimum loan amount £300

• Learning Aim must be designated - run for a duration of at least two weeks

Eligibility

Maximum Loan

The fee charged by the Learning Provider

The maximum amount set for the

Learning Aim, whichever is lowest

Maximum Time dependent on the

Learning Aim

AS or A Levels – two years

Access to HE Diploma – two years

Levels 3, 4, 5 and 6 maximum 3 yearsOR

Learner Eligibility

• Approved Learning Aim

• Meet Residency Criteria (UK, EU or RoW)

• Learners can apply for up to 4 loans

• Repeat and concurrent study allowed

• Access to HE - apply once

Residency criteria and the supporting evidence -learners can provide:

• UK National - Passport or original Birth Certificate / Adoption form with ADIF

Various forms may be required to aid successfulcompletion of ALL applications:

• UK Passport Form• Birth Certificate / Adoption form (ADIF)• Evidence Return Form• Loan Request Form • Declaration Form – signed and dated

Learner Eligibility

SLC Receives Application Form

Residency and supporting evidence is

verified

Check Provider (using UKPRN)

Check Learning Aim

Check start and end dates

Review fee and loan amounts

Assess application Declaration issuedWhen fully

approved NINO sent to DWP

LAFIL

Note CRN

Payment

LAFIL to Payment

Application Overview

Frequent difficulties with ALL applications:

UK, EU, RoW Nationals – additional evidence required

ADIF form completion / submission errors

Gaps in residence history (paper apps)

LAFIL control issues – learner applies before contract signed, during a restriction or prior to learning aim being designated

Auto Cancellation

Timescales of auto cancellation Days

Data entry application not submitted 30

Eligibility incomplete 45

Missing evidence 45

Awaiting signature 45

Case Study

Situation

Jenny was given a LAFIL which advised the total fee charged would be £2,573

Jenny submitted an application and requested a loan for £2,000

There is a balance payable of £573

Case Study

Outcome

Jenny will have to arrange to pay the balance direct to her provider

or

Jenny can amend her loan requested amount to match the fee being charged

Case Study

Situation

Daniel submitted his birth certificate and ADIF as requested

He then received a letter asking for further evidence but ignored this as he had already sent in the requested evidence

Daniel’s application was auto cancelled after 45 days due to missing evidence

Case Study

Outcome

Daniel’s provider asked him to chase this up as otherwise he would be invoiced

On speaking with the Learner Help Line, Daniel was advised that the ADIF was invalid -countersigner did not provide their passport details on ADIF

New ADIF required in order for application to be reassessed

Advanced Learner Loans and Repayment

Repayment

Essential Messages for Learners:

• Loans are not subject to credit checks

• Loan will not appear on credit files

• Repayment is calculated at 9% of income over £25,725 (monthly equivalent £2,143)

• Repayment threshold will rise to £26,575 from 6 April 2020 (monthly equivalent £2,214)

• Repayment will start in the April after the learner completes / withdraws from their course

Repayment

• Deductions taken directly from salary

• Repayments will stop if income drops below threshold

• Voluntary repayments possible

• Interest accrues from first payment until balance is paid in full

• Loan balance written off after 30 years

• Access to HE - outstanding balance written off when learner completes subsequent HE course

To be eligible for Access to HE Diploma loan write off, a learner must:

• Have a loan for Access to HE Diploma course which they have completed

• Be eligible to apply for support

• This includes EU domiciled learners

• Completed HE qualification that was eligible for SFE funding

Access to HE Write Off

Income each year before tax 9% will be deducted from Monthly Repayment (Approx)

£25,725 £0 £0

£30,000 £4,275 £32

£40,000 £14,275 £107

£50,000 £24,275 £182

£60,000 £34,275 £257

ALL Repayment

Repayment threshold will rise to £26,575 from 6 April 2020. i

Interest levels applied will depend on a learner’s income and circumstances:

Interest rate is: Set at RPI Only

Interest Rate:RPI Only

During study until entering repayment

Income:Under £25,725

Interest Rate:Retail Price Index +3%

Income:£25,725 to £46,305

Income:Over £46,305

Interest Rate:RPI + up to 3%

Interest Rate:RPI +3%

ALL Interest

Interest rate updated once a year using RPI figure from March which is carried forward and applied in September (2.4% for 2019/20)i

ALL Repayment

Statement issued April after learner completes or withdraws

Details balance, including interest accrued

Learners receive them annually thereafter

Learners can sign in to online account

*SLC’s corporate and repayment websites are live on www.gov.uk/slc.

Case Study

Situation

Steve begins a 2 year NVQ Level 3 Diploma in Domestic Plumbing and Heating in 2016/17 and takes out an Advanced Learner Loan of £3345.

He completes the course and is awarded the qualification in June 2018.

Case Study

Outcome

In April 2019 (the April after completing the NVQ) Steve is earning a salary of £29,256.

His monthly gross pay is £2438, so he is earning £295 above the monthly income threshold of £2143.

Steve’s monthly repayments are £26 (9% of £295). These are deducted by his employer from his salary along with Income Tax and NI.

SLC Service Standards

Service Standards Process Submission Accuracy Time to Complete

Adding Unique Learning Numbers 99% ULNs to be entered within 6 weeks of the learning aim start date. Where an application is received more than 4 weeks after the learning aim start date, the ULN must be entered within 2 weeks of the application received date

Check information (e.g. Fee Charged, Learning Aim, Start Date etc) and make any necessary changes

100% accuracy for approved applications before initial and subsequent attendance confirmations

No timescale proposed. It is a condition of Attendance Confirmation that details are correct

Initial Attendance Confirmation 99% Attendance confirmation to be entered within 6 weeks of the learning aim start date if the application is approved. Where an application is approved more than 4 weeks after the learning aim start date, the attendance confirmation must be provided within 2 weeks of the approval date

Subsequent Attendance Confirmations 99% A. 85% of learner attendance confirmations to be provided by payment drawdown date AND

B. 99% of learner attendance confirmations to be provided within 60 days of payment drawdown date

Suspensions 99% A. 60% of suspension COCs submitted within 60 days of notification AND

B. B. 99% of suspension COCs submitted within 90 days of notification

Withdrawals 99% A. 60% of withdrawal COCs submitted within 60 days of notification AND

B. B. 99% of withdrawal COCs submitted within 90 days of notification

Learning Provider Portal Functionality

LP Details

User Access Levels

Learner Details

Change of Circumstances

Attendance Confirmations

Reporting Functions

Portal Functionality

Learning Provider Portal Learning Provider Portal

SLC will communicate key messages and notifications

via the home screen

LP Details

Learning Provider Portal User access

• 7 types of user access

• Individual permission levels

• 6 contact types• Must be Primary and

secondary to receive correspondence

• Must be CoC contact if administering CoCs

• Must be a named contact to talk to Partner Support Desk

User roles Contact types

LP Details

Profile Information

• SLC cannot change any of the details within the Profile section

• If the Contract Manager information is incorrect, please update on the UK Register of Learning Providers website

• Notify the ESFA of the change via Loans.BUSINESSOPS@education.gov.uk

• They will advise us of the change via the monthly update file

• Full instructions can be found on our Quick Guide

Learning Provider Portal Access Learner information

Accessing Learner Information

Accessing Applicant Information

Learner Search allows you to:

• Conduct and view Learner / Learning Aim Search

• Track submitted applications and their applications status

• Export learner details, payment schedules and assessmenthistories

• View newly approved work list

Accessing Learner Information

The newly approved worklist can be located in your ‘Learner Information Home’ tab to allow you to track applications as they move to an approved state

Newly Approved Worklist

Bulk File Imports

In addition to performing functions via screen functionality, the portal allows providers to bulk import files for the following:

• Learner Information –• Additional Learner Reference Number• Course Location• Course Trainer

• ULNs• Attendance confirmations• Change of circumstances

For further information please contact the Partners Support Desk

Accessing Applicant Information Accessing Learner Information Screen provides in-depth

information and also allows LP Administrators to update

information such as the ULN

Learning Provider Portal Accessing Learner Information

Application state hyperlinked to provide more

information

Detailed Learner Information

Detailed Learner InformationUK National -outstanding Identity Evidence

ROW National –Outstanding evidence for Status, Residence, Identity and date status granted.

Detailed Learner Information

Learning Aim Details Selecting the Learning Aim Details section will present

details on specific qualification information

Payment cannot be made until NINO has been verified, ULN has been entered and provider has confirmed the

learner’s attendance

Detailed Learner Information

Learner Information

Change of Circumstances –Pre-Liability

The types of changes that can be made to a pre-liability application are:

Change of fee charged Change of loan amount requested (decrease only) Change of learning aim details Change of learning provider Cancellation Re-instatement (if the application is cancelled)

Change of Circumstances

Pre-liability – before initial attendance confirmed

Pre-Liability CoC

In order to complete a pre-liability CoC the application will need to be at one of the following work stages:

• Approved or Approved Awaiting Signature • Cancelled

There are two ways in which a CoC can be performed:

• Via the CoC home tab• Within an individual learner search

Please note: In order to administer these changes you will require CoC user access and the Learning Provider must have a named CoC contact on the portal.

Viewing CoCs

LP CoC Advisors and Administrators are able to search previously submitted CoCs

Pre-Liability CoC

Alternatively CoCs can be submitted for single or multiple learners in one submission whenaccessed via CoC Home

Pre-Liability CoC

A CoC can be created for a single user from the Detailed Learner Screen

Submitting a CoC After selecting a learner, from the Detailed Learner Information page select create CoC – the next screen will confirm the learners that have been selected

Submitting a CoC

Select the CoC required and select ‘Add’

Submitting a CoC

Effective Date cannot be in the future

Submitting a CoC

Select the appropriate radio button to assign a contact against the CoC submission this will be visible within the assessment history

Submitting a CoC

You can review the change before you submit – option available at this stage to cancel

Viewing CoCs

LP CoC Advisors and Administrators are able to search previously submitted CoCs

Viewing CoCs

Select the appropriate radio button to assign a contact against the CoC submission –this will be visible within the assessment history

You can enter criteria appropriate to your search –you can then either view the results on screen or choose to export

CoC Submission Report

The report can detail the number of CoCs raised for each category, the total number raised and the percentage that each category represents of thetotal raised

CoC Submission Report

The results will appear as a pop upon screen

Case Study

Situation

Anna’s application is at Missing Evidence

The provider has noticed that she has incorrectly entered the wrong fee amount

The provider attempts to amend the fee amount but is unable to do so

Case Study

Outcome

Changes cannot be submitted pre-approval

The learner can amend the details via their online account

Otherwise once the application moves to approved / awaiting signature the provider can submit a Fee Charged CoC

We will then send a Loan Request Form to the learner

Case Study

Situation

Provider notices that LAFILs issued for a cohort of learners have the wrong planned end date

There are multiple learners that have applied using the wrong end-date

Case Study

Outcome

The provider is able to submit a single Learning Aim Details CoC to amend the end date for multiple applications

The learners are then notified by letter that the changes that have been made

Attendance Confirmations

Initial Attendance Confirmation Two weeks after the start of the learning aim

Subsequent (Quarterly) Attendance confirmation points fixed at 1st Aug, 1st Nov, 1st

Feb and 1st May

Assumed Attendance Attendance is assumed on months in between fixed quarters

If attendance is not confirmed 3 months after the start date, application will be auto cancelled

Confirming Attendance

Attendance Worklist

Colour Coded First Attendance Confirmation and Hyperlinked required confirmations

Attendance Worklist

Pop-up to allow multiple attendance confirmations to be completed at once

Attendance Worklist Screen Changes

Ability to search for multiple required confirmations

Type of confirmation that can be made Code

Learner is in attendance – approve payment for release In Attendance

Learner is confirmed as being not in attendance Not in Attendance #

Learner is not in attendance by virtue of moving their start date to a later date (initial attendance only)

Change Start Date

# A CoC reminder will automatically be created in the CoC worklist and the user should create the appropriate CoC to either withdraw or suspend the learner

Confirming Attendance

Performance Management

A well thought out process is key to ensuring effective attendance management

Clear understanding of “not in attendance”, for learners, administration and teaching staff

Attendance Management

Case Study

Situation

The provider checks the information is correct

The initial attendance is then confirmed within the required 6 weeks after the start of the course

It then comes to light that the start-date is actually incorrect

Case Study

Outcome

The provider confirms the initial attendance on 10/02/2020 - the draw down date that month falls on 13/02/2020

The provider can change the attendance status back to ‘Awaiting Confirmation’ and amend the start date

Attendance status is locked when the payment run commences at cob on Thursday before the Wednesday payment is scheduled

Case Study

Situation

James submits an online application including his UK Passport Number

His application is approved within 5 working days

The provider notices that James is not on the attendance work list and attendance cannot be confirmed via the ‘current payments schedule and attendance' tab

Case Study

Outcome

The provider has not yet had the opportunity to enter the ULN for James

Once this has been entered James will appear on the attendance work list and attendance can be confirmed

Change of Circumstances –Post-Liability

The types of changes that can be made to a post-liability application are:

Change of fee charged Change of loan amount requested (decrease only) Change of learning aim details Early completion Withdrawal Suspension / break in learning Resumption

Change of Circumstances

Post-liability – attendance confirmed

In order to complete a post-liability CoC the application will need to be at one of the following work stages:

• Approved• Suspended

Like pre-liability, a CoC can be actioned through an individual learner account or through the CoC home function

Post-liability CoC

A learner reported as ‘not in attendance’ will then appear on the CoC Worklist

Selecting the learner will allow you to make the appropriate post liability change(s)

The learner will be notified accordingly

CoC Work List

Early Completion• Learner completes their studies before scheduled learning aim end date• Balance will be paid in next payment run

Applied with other changes?

Applied to multiple learners?

What do SLC capture for the change?

Pre-liability/post liability or both?

Y Y Effective Date Post-liability

Aug Sept Oct Nov Dec Jan Feb Mar Apr May

£50 £50 £50 £50 £50 £50 £50 £50 £50 £50

£50 £50 £50 £50 £50 £50 £200 £0 £0 £0

Post-Liability CoC

CoC submitted in late Jan to early completion

of learning aim

Performance Management

Suspensions

Agreed break in learning due to illness, caring responsibilities,

financial difficulties, bereavement etc

Individual learning provider policy

A suspension can only occur if a learner is

post-liability

Notify SLC as soon as the absence is

apparent

Loan payments will pause until the learner resumes or withdraws

Track suspended learners

Teaching staff to ensure accurate

registers

Learner can be suspended for up to 12

months

Application will be auto withdrawn at 12

months+

Suspensions

Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug

£50 £50 £50 £50 £50 £50 £50 £50 £50 £50 N/A N/A N/A

£50 £50 £50 £50 £50 £50 £0 £0 £0 £50 £50 £50 £50

Example

Learning Aim start date: 12th AugustLearning Aim end date: 2nd May

Effective date of suspension: 4th JanuaryDate of resumption: 12th April

Payments are frozen from the month following suspension

Payments resume the month following return to learning

Learning Aim Details CoC required if resumption is after original course end date

CoC submitted in late Jan

Payments resume in May

Performance Management

A withdrawal refers to the point at which scheduled learning, teaching and assessment activities, and other active and on-going engagement ends

A withdrawal applies where the learner has no intention to re-engage and means there is no further SLC loan liability

Withdrawals

Withdrawals

Where late notification of withdrawal results in an overpayment, SLC will recover this overpayment from future loan payments

If there are insufficient future loan payments, SLC will request repayment directly

Aug Sept Oct Nov Dec Jan Feb Mar Apr May

£50 £50 £50 £50 £50 £50 £50 £50 £50 £50

£50 £50 £50 £50 £50 £50 £0 £0 £0 £0

CoC submitted in Jan to

withdraw from learning aim

Auto Cancellations & Withdrawals

Timescales of Auto Cancellation / Withdrawals

Days

Approved with no attendance confirmation (initial)

90

Approved with missing ULN 90

Approved with no attendance confirmation (subsequent)

365

Suspended applications 365

Case Study

Situation

Megan has an approved loan where attendance has been confirmed

Six months into the course, it comes to light that she has not actually accessed her legal entitlement for a first full level 3 qualification

Case Study

Outcome

The provider must reduce Megan’s fee liability to zero

A withdrawal is not required unless attendance was confirmed in error (i.e. the learner did not attend)

SLC will recover the overpayment from future loans payments

Case Study

Situation

Olivia’s application is post-liability

Olivia has decided to transfer to a different course in agreement with her provider

It is the same level and type

It is also designated for Advanced Learner Loans

Case Study

Outcome

A change of learning aim can be made post-liability as Olivia is transferring to a learning aim of the same level and type

A new LAFIL should be given to Olivia in advance of the change being implemented

The provider should submit a Learning Aim Details CoC (and Fee Amount CoC if necessary)

Case Study

Situation

Alex’s application is post-liability

Alex has decided to transfer to a different course at the same level and type

It is also designated for Advanced Learner Loans

However, eligibility was only effective afterthe start date of the original learning aim

Case Study

Outcome

As Alex is transferring to another aim outside of what policy will allow, the original application will need to be withdrawn

The effective date of the Withdrawal CoC should reflect the last date of attendance on the original learning aim

Loan liability is directly linked to the duration of attendance; therefore the course fee should not be reduced

Case Study

Situation

Cara withdrew from her learning aim five weeks ago

She has returned to the provider to ask if she can resume on the course

Case Study

Outcome

As the withdrawal was not submitted in error this cannot be reversed

As Cara withdrew from her course, she will now have to submit a fresh application and use another of her (up to four) loan entitlements

Best Practice

Best Practice

Timely submission

of portal admin tasks

Make full use of the financial reporting

functionality

Regularly check the

CoC worklist

Check details are

correct before

confirming attendance

For more comprehensive information on the portal administration please consult our User Guide:

http://www.lpservices.slc.co.uk/support-materials-and-resources/user-guides-and-elearning.aspx

Financial Reporting

Financial Reporting

Five financial reports available via the LP Portal

‘Learner Search’ screen• Payment Schedule and Attendance

Report

‘Financials Home’ tab• Loan Facility Details• Payment Instalment Report• Remittance Report• Loan Position Report

Loan Facility Details

An overnight batch runs daily

Includes learners with a status of “approved” or “approved awaiting signature”

Includes learners with a status of “NINO” not verified

Includes suspended learners as payments still scheduled

Includes learners whose learning aim started in a previous AY and are still in learning

Learners missing evidence are not included

Can be reconciled via the Payment Schedule & Attendance Report

Loan Facility Details

Live Information for the current AY

Loan Facility Details

Loan Facility Percentage Used Message on LP Portal Email Generated

80% ×

90% ×

100%

Warning messages

Payment Instalment ReportThis will highlight any learners where attendance has been confirmed but payment not released as NINO not yet verified

A recent enhancement to the report means that you are now able to use the hyperlink to navigate to the Detailed Learner Information page and add a ULN then toggle back to the report

This section details potential payments which are not yet included in the Loan Facility Details report

This section details potential payments which are included in the Loan Facility Details report

Summary of Financial Reports

Due to their different functions, the Payment Instalment Report (PIR) total will not always match the Loan Facility Details (LFD) screen:

PIR could include payments from previous academic years that are not included in the LFD screen

PIR only includes suspended applications' instalments up to the point of the suspension date - LFD screen captures all of the suspended applications' paymentinstalments

When a payment is made, the PIR will move it to the column for that payment period, whether or not that is different to the original scheduled date

The Remittance Report outlines payments that have been paid, are in progress, or have been recovered. The report can either be viewed on screen or exported:

Remittance Report

Financial Reporting

• Thursday prior to the payment date• Payment will be made if attendance is confirmed by the close of

business on the draw down date

Drawdown Date

• Always the third Wednesday of the month• No interim or catch up payments throughout the month

Payment Date

• Payment Instalment Report and Remittance Report available to view and export the Friday after draw down

Financial Reports

Case Study

Situation

The provider notices that the Payment Instalment Report shows that the applications ‘not approved for payment’ amount to £54,350

According to their Loan Facility Details Report, they only have £46,250 remaining of their Loan Facility Amount so there appears to be a shortfall

Case Study

Outcome

When applications progress to Approved / Awaiting Signature, the scheduled payments will be accounted for in the Loan Facility Details Report. They will continue to progress regardless of the shortfall as pipeline applications will always be honoured. This may result in the LP spending more than 100% of their funding allocation.

When 100% of the funding allocation has been used a restriction will be applied to new applications only

Case Study

Situation

The provider notices that the Payment Instalment Report shows a different figure to the Loan Facility Details report

Case Study

Outcome

The figures may differ as the PIR will not show learners currently suspended.

Timely payments are facilitated by:

Adding ULN to the learner data in advance of initial attendance confirmation date

Checking the learner has a valid National Insurance Number (NINO) and help encourage the learner to provide this where missing

Confirming attendance in a timely manner Confirming attendance accurately to

prevent claw backs

Payments

Service Standards Process Submission Accuracy Time to Complete

Adding Unique Learning Numbers 99% ULNs to be entered within 6 weeks of the learning aim start date. Where an application is received more than 4 weeks after the learning aim start date, the ULN must be entered within 2 weeks of the application received date

Check information (e.g. Fee Charged, Learning Aim, Start Date etc) and make any necessary changes

100% accuracy for approved applications before initial and subsequent attendance confirmations

No timescale proposed. It is a condition of Attendance Confirmation that details are correct

Initial Attendance Confirmation 99% Attendance confirmation to be entered within 6 weeks of the learning aim start date if the application is approved. Where an application is approved more than 4 weeks after the learning aim start date, the attendance confirmation must be provided within 2 weeks of the approval date

Subsequent Attendance Confirmations 99% A. 85% of learner attendance confirmations to be provided by payment drawdown date AND

B. 99% of learner attendance confirmations to be provided within 60 days of payment drawdown date

Suspensions 99% A. 60% of suspension COCs submitted within 60 days of notification AND

B. B. 99% of suspension COCs submitted within 90 days of notification

Withdrawals 99% A. 60% of withdrawal COCs submitted within 60 days of notification AND

B. B. 99% of withdrawal COCs submitted within 90 days of notification

Factors to consider

Learning Provider Portal

Learning Provider will complete the LAFIL with relevant information.

Using the information on LAFIL, learner will enter start & end dates

SLC then use these dates to profile the payments

It is the Provider’s responsibility to make sure that this information is correct and submit the appropriate CoC to make necessary changes

Data Returns

LPs have reported learning aims being retrospectively removed from LARS / not being updated meaning learners unable to apply in good time.

Factors to Consider

Adherence to SLC service standards forms part of the ESFA review process for growth

Provider may be asked to correct identified errors prior to growth being agreed

ESFA do not share the information with SLC at the point providers are notified of growth

Provider has to sign and return revised contract before they notify SLC

Factors to Consider

Question and Answer

A provider can increase the course fee charged when the learner is post liability

Question and Answer

TRUE!

Increasing the fee will automatically trigger the issue of a loanrequest form to the learner so they can choose to increase their loan in line with the revised fee

Decreasing the course fee will automatically decrease loanamount requested without the need for a loan request form.

April is a fixed attendance confirmation point

Question and Answer

FALSE!

The months in the year where SLC need quarterlyattendance confirmations are February, May, Augustand November

Learners will automatically populate the attendance confirmation work list on the first of each fixed attendance point

SLC will claw back overpayments from future payments due tothe provider

Question and Answer

TRUE!

SLC will offset overpayments against the next payment made to the provider

Therefore the provider will receive their monthly payment minus any overpayment

The Student Loans Company are responsible for allocating the loan facility to providers

Question and Answer

FALSE!The ESFA have responsibility for setting the funding rules that underpin the allocation of both the loan facility and bursary fund

Support and Contact Information

Account Management

Performance & Monitoring

Guidance, Best Practice

FE Engagement Programme

Escalation Point

Policy and Process

Advice and training on the

LP Portal

To manage the relationship and service interactions between SLC and Learning Providers

Tailored visits

Implementation plans for policy and process changes

Performance and compliance monitoring

Role of Account Manager

EngagementSe

min

ars Large events with

multiple workshops delivering information to both new and existing providers Fo

rum

s Delivered annually, key regional engagement with delegatesOpportunities to share best practice and network with other providers

Prov

ider

Vis

its

Tailored ongoing business to business support Monitoring and Compliance Specific guidance on Provider Enquiries

There are guidance factsheets, user guides and support available to you on our LP Services website:

www.lpservices.slc.co.uk

Resources and Support

Resources & Support

Learner facing Information and Guidance:www.practitioners.slc.co.uk/further-education

Partners Support Desk:lpservices@slc.co.uk / 0300 100 0643

Learner Help Line: 0300 100 0619

ESFA Funding & Performance Management Rules 2019/20:

https://www.gov.uk/government/publications/advanced-learner-loans-funding-rules-2019-to-2020

Feedback

Thank you for attending the Learning Provider Portal Training Event. We hope you found it useful and enjoyable.

You will receive a short feedback survey into your inbox tomorrow morning from “Tell SLC” , we’d be grateful if you could complete this to let us know what worked well and what could be improved.

Thank you

FE Account ManagersPartner Services

lpservices@slc.co.uk

www.lpservices.slc.co.uk/