Advanced apprenticeship in customer service - N&B · PDF filewhat could you become? We...
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OVERVIEW CONTACT US 01932 252599 [email protected] www.nandbtraining.com We social media. Find us, follow us Inspiring excellence through training BENEFITS FUNDING This is a combined knowledge and competency based qualification for individuals needing to focus their understanding of the customer service process and how customer service delivery affects customer expectations. The career progression route would be to Team Leader or Manager status or onto a Higher apprenticeship or qualification. An advanced apprenticeship is completed within 18-24 months. The Training Coordinator (TC) will visit for two hours every month ensuring the Apprentice is gaining the knowledge and understanding required and to undertake the work-based assessments. We utilise an e-portfolio system allowing both TC and Apprentice constant access to upload work, gain feedback and monitor progress remotely. The apprenticeship is constructed of five elements ( detailed overleaf ): - a Level 3 Diploma in Customer Service (QCF) - Functional Skills (English, Maths) - Employment Rights and Responsibilities (ERR) - Personal Learning and Thinking Skills (PLTS) to customer issues at a strategic level Develop your ability to respond to and implement improvements CUSTOMER SERVICE Advanced apprenticeship in ‘ Inspiring excellence through training ’ isn’t only our company ethos, it epitomises exactly what a skilled workforce is. Training invokes confidence, loyalty and productivity in a team, meaning both the individual and the organisation thrive as well as promoting a culture of organisational learning and development. This qualification results in employees with a proven competence in the role. Using the optional units, the apprenticeships are tailored specifically to you ensuring the skills set achieved is both relevant and practical. To be eligible for funding, Apprentices must meet the Government set criteria by: - having been an EU or UK resident for a minimum of three years - working for a minimum of 30 hours per week - having a contract of employment - not having a prior degree. We have a variety of funding options available, both full and part funded, along with access to Government grants for employers.
Transcript of Advanced apprenticeship in customer service - N&B · PDF filewhat could you become? We...
overview
CoNTACT US01932 [email protected]
We social media. Find us, follow us
I n s p i r i n g e x c e l l e n c e t h r o u g h t r a i n i n g
beNefiTS
funding
Th is i s a combined knowledge and competency based qual i f icat ion for indiv iduals needing to focus thei r understanding of the customer serv ice process and how customer serv ice del ivery affects customer expectat ions.
The career progress ion route would be to Team Leader or Manager s tatus or onto a Higher apprent iceship or qual i f icat ion.
An advanced apprent iceship i s completed with in 18-24 months. The T ra in ing Coordinator (TC) wi l l v i s i t for two hours every month ensur ing the Apprent ice i s gain ing the knowledge and understanding requi red and to undertake the work-based assessments . We ut i l i se an e-port fo l io system al lowing both TC and Apprent ice constant access to upload work, gain feedback and monitor progress remotely.
The apprent iceship i s const ructed of f ive e lements (detai led over leaf) : - a Level 3 Dip loma in Customer Serv ice (QCF) - Funct ional Sk i l l s (Engl i sh, Maths) - Employment R ights and Respons ib i l i t ies (ERR) - Personal Learn ing and Th ink ing Sk i l l s (PLTS)
to customer issues at a strategic levelDevelop your abil i ty to respond to and implement improvementscustomer serviceAdvanced apprenticeship in
‘Insp i r i ng exce l l ence through tra in i ng ’ isn’t only our company ethos, it epitomises exactly what a skilled workforce is. Training invokes confidence, loyalty and productivity in a team, meaning both the individual and the organisation thrive as well as promoting a culture of organisational learning and development.
This qualification results in employees with a proven competence in the role. Using the optional units, the apprenticeships are tailored specifically to you ensuring the skills set achieved is both relevant and practical.
To be eligible for funding, Apprentices must meet the Government set criteria by: - having been an EU or UK resident for a minimum of three years - working for a minimum of 30 hours per week - having a contract of employment - not having a prior degree.
We have a variety of funding options available, both full and part funded, along with access to Government grants for employers.
what could you become?
We practice equal opportunities in respect
of all applicants.Every applicant is given
equal consideration during the selection and recruitment process.
course details
contact us01932 [email protected]
We social media. Find us, follow us
I n s p i r i n g e x c e l l e n c e t h r o u g h t r a i n i n g
about us
Th is apprent iceship compr ises :
Level 3 Diploma QCF (Qual i f icat ion Credit F ramework)
Th is i s the demonst rat ion of proven indust ry speci f ic competencies i .e.
i l lust rat ing that pract ical knowledge i s ev ident. The s ix mandatory uni ts for
th i s qual i f icat ion are; Manage personal performance and development;
Organise and del iver customer serv ice; Understand the customer serv ice
envi ronment; Understand customers and customer retent ion; Resolve
customers’ problems; and Pr incip les of bus iness .
Funct ional Ski l l s I f the re levant GCSEs have not been obtained, the Apprent ice must achieve
Funct ional Sk i l l s qual i f icat ions by pass ing three tests and complet ing a
successfu l assessment of thei r speaking, l i s tening and communicat ion sk i l l s .
ERR
Th i s covers the r ights and respons ib i l i t ies of employees in the workplace. I t
examines the appropr iate disc ip l ines and st ructures with in the indust ry as
wel l as the impact of publ ic law and pol ic ies on that indust ry .
Personal , Learning & Thinking Ski l l s
Throughout the apprent iceship, ev idence wi l l be col lated demonst rat ing
creat ive th ink ing, independent enqui ry , ref lect ive learn ing, team work, se l f
management and effect ive part ic ipat ion to achieve the PLTS component.
We have been delivering outstanding training since 1998 and are a Government
approved training provider. Our TCs are all selected for their expertise and
commitment to tutoring and have all attained senior positions within the relevant
sector. We also ensure they undergo rigorous refresher training to stay ahead of the
changes to working practices.
Talk to us about our complimentary APPREnTiCEShiP RECRuiTmEnT PRogRAmmE.
We have a dedicated recruitment team who will find the best Apprentices and/or
employment opportunities and will guide you both through the selection, interview
and employment process, shortlisting only the most suitable candidates to ensure a
successful outcome. Contact our Business Development team for more information.
