Advanced Analytics to Drive Key Business Outcomes · Advanced Analytics to Drive Key Business...

1Advanced Analytics to Drive Key Business Outcomes

Advanced Analytics to Drive Key Business Outcomes

Featuring Dr. Ron GreySenior Vice President


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Certify Grow Analyse


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The world’s largest annual workplace study

7,000 organizations

11 million employee voices

Over 50 Countries

data driven decision making


Quantitative Assessment

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Unparalleled benchmarking Gold standard survey tool (HBR, LSE, TEDx)


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TRUST Fuels Performance

Trust Focus

Perf

orm

ance

Foc

us Trust FuelsPerformance

Culture of Burnout

At Risk Culture of Comfort

Trust FocusTrust Focus


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The Business Value of TRUST

Annualized returns double market average Cumulative returns triple market average


| 9TRUST drives profit


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Tracking long-term profits


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Do the benefits of trust outweigh the costs? risk recent performance

size dividend yield

industry

growth opportunities… the answer is a resounding yes


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Qualitative Assessment

People Practices & Policies» The inputs for your culture


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Comparative Scoring

• Qualitative assessment of management practices• 9 KEY PRACTICE AREAS


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Dr. Ron Grey

Sr. Vice President,Great Place to Work


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Advanced People Analytics

…driving enhanced business outcomes


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Taking culture assessment to the next level19

DATA DESCRIPTIVE PREDICTIVE


Advanced people analytics 20

Leverage existing employee and performance data to predict and drivedesired business outcomes…

…guided by empirically based “roadmaps” that:

• Pinpoint the most critical priorities for impacting organization-specific KPIs

• Provide insights into the specific actions for driving gains in targeted KPIs

• Apply a customized vs. “one size fits all” approach for accelerating and sustaining gains in targeted KPIs


Determining the right KPIs for your business Key Performance Indicators

(Examples)RetailChain

RestaurantChain

ProfessionalServices Co.

SALES & PRODUCTIVITY• Sales vs. Budget• Y-O-Y Sales• Sales per Person Hr.

CUSTOMER SERVICE• Net Promoter Scores• Product Quality• Defect Rates

FINANCIAL & OPERATIONAL• Gross Margin• Product Cost Variance• Wage %

TALENT• Employee Turnover• Performance Appraisals• Diversity

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Segmentation impact analysis: National retailer22

TI Store Quartile

Average TIScore

Sales vs. Budget

Sales per Hr. vs. Last Year

Top 87% +7% 14%

2nd 79% +5% 12%

3rd 70% 0% 10%

Bottom 60% -2% 9%

On $100 MM annual sales, high trust stores achieve $9 MM more sales than low trust stores.


Segmentation analysis: National restaurant chain23

Medium PerformingLowest Performing

Higest Performing

STORE SEGMENTS

KEY PERFORMANCE INDICATORS

Overall Segment

Metric

Guest Connect Guest Defect Rates Sales & Productivity Financial & Operational

Food Clean Service Total Food Service Sales CPMH SPMH GM FCV Wage % Turnover

OVERALL TRUST INDEX©

Top Third 87% 88.7% 84.7% 86.8% 0.88 0.22 0.55 9.6% 6.04 $62.19 30.7% 1.45% 22.7% 87.8

Middle 76% 87.6% 82.4% 85.7% 1.13 0.34 0.63 10.2% 5.71 $58.68 28.8% 2.28% 22.9% 71.5

Bottom Third 62% 86.9% 81.3% 84.9% 1.31 0.36 0.84 8.2% 5.64 $58.28 28.0% 2.58% 23.4% 99.7

OVERALL RATING AS GREAT PLACE TO WORK

Top Third 86% 88.7% 84.5% 87.0% 0.90 0.24 0.55 9.5% 6.17 $63.46 30.7% 1.83% 22.0% 80.9

Middle 77% 87.4% 82.3% 85.4% 1.00 0.30 0.55 20.6% 5.72 $58.00 28.9% 1.95% 23.4% 76.4

Bottom Third 64% 87.0% 81.6% 85.1% 1.42 0.34 0.92 9.3% 5.50 $57.66 27.9% 2.49% 23.6% 102.1

ENGAGEMENT INDEX

Top Third 87% 88.7% 84.6% 86.7% 0.91 0.23 0.56 8.9% 5.96 $61.67 30.9% 1.58% 22.4% 83.6

Middle 76% 87.4% 82.3% 85.6% 1.16 0.28 0.72 9.9% 5.80 $59.57 28.5% 2.31% 23.0% 77.1

Bottom Third 63% 87.0% 81.5% 85.1% 1.25 0.37 0.73 9.2% 5.63 $57.88 28.2% 2.44% 23.2% 98.6


Correlation analysis 24

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

35%

40% 50% 60% 70% 80% 90% 100%

Reve

nue

Gro

wth

vs.

Bud

get

Leadership Credibility

Leadership Credibility vs. Revenue Growth

r= .57***

***.001 significance level


Multiple Regression analysis25

1. Relative weight of each Trust practice in influencing KPI2. Combined multiple correlation of Trust practices with KPI3. % of KPI predicted by the Multiple Regression equation

Key Performance Indicators

Most Significant Trust Practices Beta1 R2 Variance3 Significance

REVENUE GROWTH

Inspiring .51

.70 49% 0.0001Listening .45

Hiring .39

NET PROMOTER SCORES

Listening .49

.66 44% 0.0001Hiring .46

Training & Developing .38

GROSS MARGIN

Speaking .47

.60 36% 0.001Listening .45

Resource Management .35


Multiple Regression: Predictive analysis26


Multiple Regression: Predictive analysis27


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Trust Focus

Perf

orm

ance

Foc

us

Best Workplaces

Culture of Burnout

At Risk Culture of Comfort

High trust/high performance cultures


Key Drivers Analysis

Impa

ct o

n G

reat

Wor

kpla

ce O

vera

ll Ra

ting

(r)

% Difference from Benchmark

KEY DRIVERS OF A GREAT WORKPLACE

1. PRIMARY OPPORTUNITIES

2. PRIMARYSTRENGTHS

3. SECONDARYOPPORTUNITIES

4. SECONDARY STRENGTHS

HigherLower

Low

erHi

gher

Top Priorities for

Change

Top Strengths to Leverage

and Reinforce

Secondary Priorities to

Mitigate

Secondary Strengths to

Enhance


Key Drivers Analysis


Key Drivers Analysis: Summary by KPIs KEY

DRIVERS

KEY PERFORMANCE INDICATORS "Derivative" KPIs Customer Service Defect Rates Sales & Productivity Financial & Operational

TI EEI Overall Rating Food Clean Service Total Food Service Sales CPH SPH GM FCV Wage % TO

Inspiring

Speaking

Listening & Collaborating

Hiring

Celebrating

Sharing

Thanking

Caring

Developing

Managing PerformanceResource Management


Advanced people analytics:

• Pinpoint the most highly leveraged people management practices for accelerating and sustaining enhanced KPI results

• Identify the specific combinations of management practices that interact for greatest business impact

• Provide “customized” vs. “one size fits all” roadmaps for driving different KPIs

• Provide insights and empirical evidence for guiding and inspiring targeted culture change

33Key “take away” points


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The journey from good to great

Register» STEP 1: Become CERTIFIED» STEP 2: Become LISTED


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• Start on a Monday

• Open for 2 weeks

• Takes 10 – 15 minutes

• Fully administered by GPTW

• Customize your results by group

• If 7 out of 10 employees respond positively, you’re CERTIFIED


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Jen WetherowSr. National [email protected]

THANK YOU!

Ron GreySr. Vice [email protected]

Advanced Analytics to Drive Key Business Outcomes · Advanced Analytics to Drive Key Business...

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